5/5
GoogleTee made the hole experience more person and really made me feel valued as a customer
Trusted Agent profile · Purley · Surrey
Andrews Estate Agents reviews in Purley
★★★★★
250 reviews across 1 platform
909-911 Brighton Road, Purley, Surrey, CR8 2BP
Part of Andrews, see every office.
Andrews's office in Purley, Surrey, at 909-911 Brighton Road, is rated 4.7 out of 5 across 250 reviews on 1 platform, including 250 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Awards
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Purley office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat customer service. Really friendly and welcoming Lettings team and was able to find me a property very quickly and promptly. They did not have exactly what i was looking for however provided me with a property which is alot better than I expected and something very similar to my search criteria. The manager boby was amazing and always stayed in contact which helped alot as i was always kept in the loop with any changes or updates. Would recommend to my friends and family and anyone looking for a property.
5/5
GoogleExtremely impressed with the professional service I received from Steve Hill. He responded to both my queries & my request for a virtual valuation report almost immediately. The report itself is extremely detailed. Would definitely recommend Andrews based on my experience.
Agent replied
Good afternoon D P, thanks for taking the time to leave us feedback regarding your recent experience. we’re so glad to hear that you had a smooth experience from start to finish.
1/5
GoogleHorrible customer service, negative attitude towards potential tenants. Don’t deal with them as mentioned in previous reviews they don’t respect tenants, my brother lived in a property managed by this branch and my brother said exactly same thing what is mentioned in all the previous reviews. They have attitude as if they are doing a favour for tenants and that tenant is living for free. These companies or staff working here fail to realise they get paid because tenants/potential buyers gives business. I wouldn’t give them any of my business and I would spread the word in my circle that nobody should deal with Andrews Estate Agents, everyone reading these reviews should do the same. Also if this company actually cares about customers and reads these reviews and take them seriously as feedback then they should fire the senior manager who is making lives of customers miserable.
5/5
GoogleI spoke with a very polite agent called Ben. He was very polite, answered my questions concisely and kept me up to date on the process. Fantastic service
Agent replied
Good afternoon Jodie thanks so much for leaving us a 5 star review! ,
5/5
GoogleAugstein answered all my enquiries and was very enthusiastic. Much appreciated.
Agent replied · 25 November 2023
Hi Dalia, we know Augstein works really hard for his customers ensuring they receive the most appropriate advice possible to them. Thanks for the feedback, Rhys
5/5
GoogleI rent two properties through Andrews Purley and have always been very happy with the service they have provided me for over 5 years. Would highly recommend
Agent replied
Good afternoon Nadia thank you for leaving us such a great review. ,
5/5
GoogleLuke was very helpful and enthusiastic and worked hard to market the property. He was always keen to help in any way.PositiveResponsiveness, Professionalism
5/5
GoogleAndrews, and specifically Steve H are wonderful! Really helpful, and work for the seller as well as the buyer. On hand to provide impartial advice whilst also keeping both parties interest in mind. I would highly recommend.
Agent replied
Good afternoon Shivani, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
5/5
Google⭐⭐⭐⭐⭐ Andrews Purley- Going Above and Beyond! …
Agent replied · 29 July 2023
Hi Lin Thank you so much for such a fantastic review, it is so lovely to hear how well Arif and Roger looked after you in what can be a very stressful time. We pride ourselves on 5 star customer service and communication and it looks like they both really delivered for you! Wishing you all the best.
5/5
GoogleWe are really please with Luke and Steve at Andrew's Purley, making our first home purchase run ever so smoothly. Both have gone out of their way to answer questions and let us visit the property numerous times to give us peace of mind. Overall we are very satisfied with the level of service we have received and would recommend them to friends and family.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTooshita was very helpful, polite and had excellent attention to detail/knowledge,
5/5
GoogleGreat service and support from the entire Andrews team during the whole process of buying a new property! They made the whole smooth and easy. Absolutely recommended!PositiveResponsiveness, Quality, Professionalism
Agent replied · 21 June 2024
Good afternoon Carlos thanks so much for leaving us a 5 star review!
5/5
GoogleLooking for a new flat with partner and was given great advice from Ben and he has kept is update on options
Agent replied
Good afternoon Carl thanks for leaving us 5 star feedback! ,
5/5
GoogleWhen I was searching for property during the summer, when I met with Brian he was very personable, professional and highly knowledgeable about the current market and the type of flat I was looking for. I would highly recommend working with Brian if you are planning to buy or sell a property.
5/5
GoogleLuke Levy arranged our viewings, negotiated our offer and looked after us throughout our purchase and we are very grateful to him for helping us get the house we loved!
Agent replied · 28 October 2023
Hi Lucy we’re so glad to hear that you had a smooth experience from start to finish. thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
5/5
GoogleBen gave me some really honest and great advise great guy recommend him thank you
Agent replied · 24 June 2023
Good afternoon Karen, thank you so much for your 5 star review, we are very pleased to hear that Ben has offered you great advice. We pride ourselves on our customer service, so thank you for the recognition.
5/5
Google5 ***** , Amazing friendly office, Rebecca Newbrook an absolute pleasure to work with, extremely efficient and easy to work with, I couldn't recommend more!
Agent replied
Good afternoon Lewis thanks so much for leaving us a 5 star review! ,
5/5
GoogleFantastic Team! Excellent job done by our agent Luke. He was friendly and always around when we need any sort of details/help 👍 …
Agent replied
Good afternoon Manothini S, thanks for leaving us 5 star feedback!
5/5
GoogleHighly recommended: Super professional service from Steven Hill. He went above and beyond to support us on our journey. Thank you very much Steven!
Agent replied
Good afternoon Eva Jasiecka, thank you for leaving us such a great review.
5/5
GoogleAn excellent service. The sales team worked very hard to achieve a very good sale. They worked constructively with both ourselves (sellers) and the buyer. Well worth 5* rating!
Agent replied
Good afternoon Alan thanks so much for leaving us a 5 star review! ,
5/5
GoogleKept me up to date through a challenging purchase process. Steve and Jill managed the various parties and pushed at the right time. Thanks team!
Agent replied
Hi David thank you for leaving us such a great review.
5/5
GoogleI’ve been supported by Andrews staff Sheetal & Janine for 10 years now. I’m very grateful for all the work they have done for me, thank you so much
Agent replied
Hi gill wild, thanks for sharing your experience with us. thanks so much for leaving us a 5 star review!
5/5
GoogleLuke Levy arranged our viewings, negotiated our offer and looked after us throughout our purchase and we are very grateful to him for helping us get the house we loved!
Agent replied
Hi Lucy we’re so glad to hear that you had a smooth experience from start to finish. thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Andrews Estate Agents
Has Andrews won any awards?
Yes. In The Trusted Agent 2026 awards: Andrews, Purley won Trusted Agent; Andrews, Romford won Platinum; Andrews, Tunbridge Wells won Gold; Andrews, North Cheam won Gold; Andrews, Reigate won Trusted Agent; Andrews, Longwell Green won Trusted Agent; Andrews, Carshalton won Trusted Agent; Andrews, Worcester Park won Trusted Agent.
