Trusted Agent profile · Pudsey
★★★★★
206 reviews across 1 platform
4-6 Church Lane, Pudsey, LS28 7BD
William H Brown's office in Pudsey, at 4-6 Church Lane, is rated 4.5 out of 5 across 206 reviews on 1 platform, including 206 Google reviews rated 4.5.
Every review we hold for the Pudsey office, from every platform, shown as written. First names only.
1/5
GoogleAbsolute mess around and don’t take responsibility for their mess ups.
Please do contact us via EAComplaints@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSarah has been brilliant with us from the first moment, going above and beyond to provide us with the best mortgage available for us. She was kind enough to be involved in negotiation for our new property and made us feel like her number one priority in getting our application sorted so quickly. Can't praise her highly enough!PositiveResponsiveness, Professionalism
1/5
GoogleRang branch today at 09.40 to ask for your head office contact number. Lady that answered was extremely rude and hung up. Not what you would expect from a Professional company. Could you play back the call and provide your staff with adequate training.
Clare Wilson please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had Sophie as our mortgage broker and we found her to be absolutely fantastic. As first time buyers we were unsure on a lot of things and Sophie was really patient with us and explained everything brilliantly. She also worked really hard to accommodate our busy work schedules and was always available to answer questions. Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThanks to everyone in the pudsey branch that helped me sell!!
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.
5/5
GoogleLisa was absolutely fantastic! We could not have done it without her! We had such issues trying to agree on a completion date with all parties involved in the chain and Lisa spoke to everyone, called back and forth for weeks! We would definitely use William H Brown Pudsey again as their service was outstanding!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAlex and the team at Pudsey made selling my house as stress free as possible and did everything they could to make sure the process ran smoothly. Would recommend to anybody looking to buy/sell/rent in the area. The extra services they offer with the mortgage broker are also fantastic and couldn’t have been anymore helpful when looking into different mortgage options.
5/5
GoogleMy partner and I are currently in the process of buying our first house. Fantastic service from Angela, would highly recommend her. She has been very friendly, professional, extremely supportive and easy to talk too. Thank you Angela! :)
5/5
GoogleFrom our initial meeting, James from W H Brown was well informed, polite, helpful and very professional. He answered all my queries and went out of his way to assist in any way he could. As a first time landlord, I am extremely grateful for his guidance and advice.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI can’t thank the Team enough for helping us buy our first house. They were so supportive from start to finish and made the experience a great one.
Thank you for leaving us your superb 5* review Chloe. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWent for some assistance and advice regarding some required documentation. Yes the more complicated they can make it the more the charges are. Just joking. Fantastic help, brilliant staff and customer interaction. Can not fault tem to date.
Kazimier Roclawski thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe first used Sarah as our mortgage advisor nearly 4 years ago and we are using her again as we are moving house soon. Sarah is simply great, we can't fault her at all. She is really professional and great at making things happen quickly! Can't recommend her highly enough!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleVery helpful throughout the whole process, easy to deal with and honest.
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can highly recommend William H Brown Pudsey branch. They are very well organised and professional. Especially I would like to remark Ruby she was the one in contact with me most of the time a very friendly, professional and helpful person.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBack in January Charlotte helped me with purchasing my first property with ease, it was a seamless process from start to finish. I couldn’t have found anyone better if I’d tried! Thank you Charlotte!
5/5
GoogleI used WH Brown’s in-house mortgage services. Sophie was very helpful from the start and found me the house that fitted my requirements perfectly. The mortgage process was a breeze and totally stress-free. Very professional service, will definitely use again in the future. Thank you!PositiveQuality, Professionalism
5/5
GoogleI genuinely could not have bought my house without the help of Nathaniel. He answered all my random questions and was always there to talk me through anything I didn’t understand. I have been so impressed with the service we received and would really recommend his services as a Mortgage Services Consultant. Every time we’ve been in the whole office have been really friendly, thank you for everything you’ve done for us we are so grateful!
5/5
GoogleI am extremely happy with the level of service and professional expertise displayed by Mr James Hardwick Wilson .His knowledge is extensive and his ideas are so useful i would have no hesitation in giving my highest recommendation.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to thank Sophie Matthews for all her help she has given to my daughter Heather buying her first home. Things have changed a lot in 25 years. I’m so grateful for all your knowledge. Making the whole process and straight forward. Sam x
5/5
GoogleFrom the initial valuation to the phone call to confirm Exchange of Contracts the Sales Team were amazing. Friendly, helpful, great at smoothing out stressful situations and always professional. I would highly recommend! Special shout out to Dan and Elle 🙌🙌PositiveProfessionalism
5/5
GoogleI’m really impressed with the service at William H Brown. I’m mainly dealing with Angela. She’s always been very prompt when replying to queries, very helpful explaining all the steps involved and very friendly. I highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSpoke to Sophie the mortgage advisor who was very helpful even after several mistakes were made on our application (which wasn't her fault), she still managed to get our mortgage sorted and got us into our first house, thank you
5/5
GoogleThe William H brown team and in particular Ami were great throughout the initial rental process; they really helped me through what can usually be a stressful time with ease. This was through their being proactive, clear and accommodating from viewing to handing me the keys.
5/5
GoogleGreat working with Angela it took us a while but they kept us informed about everything, defo use them again
Thank you for your glowing 5* review Phillip Higgins. Kind regards, Lucy, Customer Relations.
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