William H Brown Pudsey reviews

★★★★★ 2/5

Google

Unfortunately I was slightly let down by William H Brown Estate Agents in Pudsey, throughout my experience of buying a house via auction. Multiple staff members gave me incorrect advice regarding buying through auction & actually caused delays in me buying my house. I ultimately had to deal with the manager of the branch only named Lisa who was apologetic & helpful. Over-all the process was more stressful than it needed to be & definitely showed a lack of experience/training with this branch. I got there in the end though.

Tanya · 18 February 2024

★★★★★ 5/5

Google

Nathaniel Harding has been a great and very helpful person to work with and I recommend other people to also work with him in the future.And will always try his best to get you the best deals.

Imran · 22 August 2023

★★★★★ 1/5

Google

Came home from work they put the sale sign on in my garden without nobody’s permission. It’s confusing and scary

Tuul · 16 February 2026

★★★★★ 5/5

Google

Kaitlin was a prompt, fast replying and very helpful agent who dealt with us impeccably. Also we really appreciated Angela who helped us with delightful optimism. Really great experience!

Nathan · 19 January 2024

★★★★★ 5/5

Google

Can highly recommend James the Lettings manager. He was extremely professional, efficient and dealt with all my questions swiftly. Smooth transaction and always willing to go the extra mile thanks again James

Katie · 21 October 2023

★★★★★ 5/5

Google

Just wanted to give a huge round of applause to the team at William H Brown in Pudsey headed up by Lisa with Angela and Jess in particular ... I quite simply would not have been able to negotiate the complexities of a sale and a purchase if it were not for their unending professionalism and knowledge throughout the whole process. They were there for me whatever my question every step of the way with a common sense approach that explained everything. All of them continually kept the process moving and I felt like they were with me every step of the way. If you are considering any house move or purchase you will not go far wrong by walking into William H Brown who will navigate everything for you with courtesy and consideration. Thank you so much, the three of you are just fab :0)

Nicky · 21 October 2023

★★★★★ 5/5

Google

Really happy with William H Brown as our estate agents buying our first property in Pudsey. Team were really helpful and went above and beyond to keep the ball rolling and to keep us informed. We felt like we were in great hands. We used their in-house team to secure our mortgage, survey and home insurance; the whole process went smoothly and we secured a great rate. Keep your fingers crossed that when you next find a house you love, it's this William H Brown team handling it.

Tom · 21 September 2023

★★★★★ 5/5

Google

Libby and Megan and the rest of the team were brilliant, supported me through some difficult situations. Much appreciated

Duc · 16 January 2026

★★★★★ 5/5

Google

If I could give 10 I would . From the start we were super impressed with how Jessica worked from valuation to getting our house on the market. Natasha the mortgage advisor was amazing and continuously kept us up to date with everything that …

Victoria · 16 April 2025

★★★★★ 5/5

Google

Just had another viewing with Fran, so helpful every time we have a viewing with her. Thank you

Richard · 16 January 2026

★★★★★ 5/5

Google

As a first time buyer, so far, I am really impressed with the service at William H. Brown Pudsey branch. The lovely Hazel showed me the property and I was immediately impressed. The rest of the team are always smiling, welcoming and ready to help. Nathaniel my mortgage advisor is also brilliant and takes his time to explain everything down to the T as I am absolutely clueless. Looking forward to the rest of the journey. 10/10, recommend them.

Esther · 22 August 2023

★★★★★ 1/5

Google

We found a house to rent through them. Unfortunately, the landlady has been horrible. Among many other things, she sent us a written one month notice and pushed us out before the end of our tenancy agreement, claiming we were on a rolling …

Marine · 16 April 2025

★★★★★ 5/5

Google

We have had a great experience William H Brown when we bought our home. Lisa was our main contact for the purchase and was always professional, friendly and communicated well with us. Sophie was our mortgage advisor and we really felt she did an great job in arranging a suitable mortgage and life insurance for us. Sophie communicated well, was quick to respond to queries raised by us and took the time to talk through the jargon in simpler terms.PositiveResponsiveness, Quality, Professionalism

Joe · 24 August 2021

★★★★★ 5/5

Google

We have received excellent service from William H Brown Pudsey from start to finish. We used their in house mortgage advise service and we dealt with Sophie. She was absolutely amazing especially through this difficult time. Sophie went above and beyond working all the hours to make sure we got our mortgage secured and could move house. Thank you so so much. I would highly recommend William H Brown and Sophie to anyone moving/looking to move house.PositiveResponsiveness, Quality, Professionalism, Value

Laura · 24 August 2021

★★★★★ 5/5

Google

Fantastic Service from Libby Gartland. Professional and very knowledgeable and very helpful. Highly recommend. Thanks again

Matthew · 16 January 2026

★★★★★ 5/5

Google

As first time buyers we really needed someone to guide us through the process and make sure we understood everything we were signing up to. Sarah immediately put us at ease and has made getting a mortgage clear, straight forward even enjoyable! Always quick to respond to a question and made sure that all avenues were explored, we really did get a great service and would 100% recommend (and will do to our family). Thank you Sarah! M & T xPositiveResponsiveness, Quality, Professionalism, Value

Michael · 18 June 2021

★★★★★ 5/5

Google

When we recently moved house, we dealt with William H Brown in Pudsey and all of the staff there were excellent. Sarah Ainge was our mortgage advisor there. She was absolutely outstanding in every way from the very first part of our move (The Mortgage application) right up to our completion. She was so professional, helpful, knowledgeable and supportive every step along the way, and went the extra mile for us on several occasions. Indeed, we started referring to her as Sarah ‘The Angel’ instead of just Sarah Ainge!!! Sarah was fantastic at her job and we would highly recommend her to any person we meet. If we ever move again, she would be the first person we would contact. She is a star and a complete credit to her profession. We cannot thank her enough for everything she did for us. J&KPositiveResponsiveness, Quality, Professionalism, Value

John · 18 June 2021

★★★★★ 5/5

Google

Sophie was out mortgage broker and she was brilliant. Even with a a couple of defaults she was able to get us a brilliant mortgage, with a decent deposit offering. Nothing was too much for her, and she continously went above and beyond for any of our needs, working all hours for us to get our dream house. Always on hand for any advice needed. Would recommend 100%. Honestly she will not let you down. Danielle CPositiveResponsiveness, Quality, Professionalism, Value

Loki · 18 June 2021

★★★★★ 5/5

Google

Sarah has been our mortgage advisor for a number of years and always delivers an exceptional service. Sarah is reliable and looks to find a deal that suits our needs, is affordable and one where all risks have been explored and discussed. Sarah has always worked quick to obtain a mortgage in principle for us each time we have put an offer in. Nothing has ever been too much trouble. Brilliant service, our advisor for life! LisaPositiveResponsiveness, Quality, Professionalism, Value

Lisa · 18 June 2021

★★★★★ 5/5

Google

Our entire experience with William H Brown in Pudsey has been exceptional. They came out to our home quickly to carry out the valuation. The attention to detail in writing the particulars, creating the floor plan and taking the photo's was amazing and gave us confidence right from the start. Everyone that we dealt with was very professional and quick to respond to us. We really felt like they had our best interests at heart. I would not hesitate in recommending them.PositiveResponsiveness, Professionalism

Alison · 18 June 2021

★★★★★ 5/5

Google

Would highly recommend & wouldn't hesitate to use in future. I found them to be very professional and extremely knowledgeable, they managed our expectations perfectly. After our house was on the market with another agent for 6 weeks, our sale had stagnated. William H Brown went on to sell our house in 2 days for more than the asking price. They kept me updated at every stage & always quick to return calls. I particularly want to thank Lisa & Jacqueline for their hard work, and also to Ben for making a wonderful first impression that continued throughout the whole process.PositiveResponsiveness, Professionalism

Lauren · 18 June 2021

★★★★★ 5/5

Google

We went to view a house with WIlliam H Brown which we didn't end up buying, but were then fortunate to be offered a mortgage advice appointment with Sarah Ainge who was brilliant. She went well above and beyond to help my partner and I sort out our ridiculously complicated situation (a buy to let remortgage, a new mortgage and now a house sale) and also recommended a great solicitor who helped us turn everything around with the purchase of our new house in just over 5 weeks. Throughout the process, Sarah was friendly, professional and always got back to us super quickly with any queries we had, and there were quite a few! I would highly recommend giving Sarah a call for help with your mortgage. This was both of our second time house purchase and after doing it ourselves first time round, we agreed it is 100% worth the money using a mortgage broker to help you, and we would not hesitate to use Sarah and her team again. Thanks again Sarah!

Sam · 18 June 2021

★★★★★ 1/5

Google

Please do not use this estate agents under any circumstances. They are absolutely incompetent. If you would like to go through hell and back, have constant unacceptable service provided and basically your life ruining then please get in touch. If you would not, then stay clear. Also I'm convinced that all the other reviews have been paid off because there is no way that any of the 5 star reviews can be genuine.

Holly · 20 November 2023

★★★★★ 5/5

Google

We had an amazing experience with Liberty Gartland as our mortgage advisor (at W H Brown Pudsey). She was incredibly helpful, always took the time to explain everything clearly, and made the entire process so much easier for us. She …

Sana · 16 April 2025