William H Brown Pudsey reviews

★★★★★ 5/5

Google

Staff at the Pudsey office have been so accommodating and helpful during my house sale especially Hazel who’s knowledge of the industry and customer service are second to none. Nothing was too much trouble she really is a star xx

Emily · 27 July 2025

★★★★★ 5/5

Google

Libby was extremely helpful and knowledgeable during our property purchase , it was great to have someone there at the other end of the phone and have face to face appointments. The rest of the team are also so friendly. Thanks William h brown . Jess and Robert

Delight · 16 April 2025

★★★★★ 5/5

Google

I had a very good experience buying a house through WH Brown, Pudsey office. The two ladies I dealt with were Angela, and Lisa. Both were very helpful, not pushy at all, and were very patient, considering how long it took for my flat sale …

Marcus · 16 April 2025

★★★★★ 5/5

Google

Highly recommended Holly at William Brown, Pudsey. She has been great at valuing, advising and assisting us with a house sale. Very upfront, honest and friendly and works with what is best for you.

Sonia · 11 August 2025

★★★★★ 5/5

Google

Hazel is amazing at her Job. Just so positive and will go above and beyond to meet the customers expectations. Highly recommend WH Brown to sell a property. Outstanding customer service. Thankyou xx

Sarah · 9 August 2025

★★★★★ 5/5

Google

Buying a house with William h brown and used their mortgage advisor, Liberty Gartland. Absolutely fantastic service from Liberty. She found me the best deal for my mortgage and sorted out all the extras for me. Would highly recommend using her, she's so helpful. Goes the extra mile to get the best mortgage for your needs. Thank you Liberty, you've been a superstar 🙌 ✨️ 👏

Ellen · 18 April 2024

★★★★★ 4/5

Google

Staff were very friendly and helped at all stages of the purchase. Gave me a lovely gift basket on completion which was a lovely surprise! Office is situated very conveniently in Pudsey. Spoke to other customers who were also very happy 👍🏼 …

Jacqueline · 18 March 2025

★★★★★ 1/5

Google

I wouldn't use them again. Over £3,000 in costs for us to have to ask about interest, ask to change the pictures, ask to change the price. They even told buyers when our house would be empty during our holiday. They did 1 viewing when it was supposed to be 50/50, they even told buyers that they couldnt do viewings unless we were there to do them. They are not worth the price they charge, they gave us a reduction of £100 for compromising the security of our home. Do not use this estate agents.

Daniel · 16 July 2025

★★★★★ 5/5

Google

I recently purchased my first home and used Nathaniel as my Mortgage Advisor. Nathaniel really impressed me with his knowledge and incite for mortgages and I would definitely recommend him to a friend. In my case I bought a repossession meaning we had just 28 days to get the mortgage sorted and exchange contracts. All went smoothly even with the strict timeline and we ended up having no delays. 5/5.

Joseph · 21 October 2023

★★★★★ 5/5

Google

Connor and the team were a massive help and support

Danny · 16 January 2026

★★★★★ 1/5

Google

Poor service ! Gone into my garden without permission dug it up to stuck their Sale sign on . When I asked them to remove the sign they admitted that they made a mistake & they were going to remove the sign within 24-48 hours. However they haven’t done it over a week !

D · 16 February 2026

★★★★★ 5/5

Google

As a first time buyer I had no knowledge of what process to do when buying a house Libby, helped me from the start and helped me with paperwork I should of already had sorted before goin for a Mortgage i have just had a offer accepted. I can say it hasn't been stressful whatsoever everything dealt with professionally highly recommended.

Callum · 16 December 2025

★★★★★ 5/5

Google

Throughout my property sale, staff I spoke with at WHB Pudsey always responded to my questions/queries with clear, informative and helpful responses and guidance. Such is their expertise, occupational competence, and warm, friendly …

Amanda · 16 April 2025

★★★★★ 5/5

Google

I have been very impressed with William H Brown's services thus far. Liberty Gartland, Mortgage Advisor, has been incredibly helpful and informative, and her help has been most appreciated. I very much recommend Liberty and all of the wider team, who have been both helpful and prompt in their responses. Thank you!

Suzannah · 18 April 2024

★★★★★ 5/5

Google

Just bought my first house with William h brown and used their mortgage advisor, Liberty Gartland from Pudsey branch. She knows the score, very helpful, and informative. I recommend Liberty and her team. Can’t Thank her enough. She’s been amazing. 🙌 ✨️ 👏 Thank you. …

Shaf · 10 June 2024

★★★★★ 5/5

Google

I have recently sold through William H Brown and the staff at Pudsey were professional and friendly. Excellent service got a great price for the property and the staff were always happy to answer any questions no matter how small. I would highly recommend this agent.

Mike · 18 February 2024

★★★★★ 5/5

Google

Just sold my buy-to-let property through William H Brown, painless process and was kept well informed throughout. Most importantly I got the price I wanted and the sales process was concluded on schedule. Special mention to mortgage advisor Libby who is helping me with my next purchase, sensible advice and a great deal. 5 stars all round.

Stephen · 9 August 2025

★★★★★ 5/5

Google

Just sold our house through William h brown, they made the process so stress free. Holly originally came out to value, and she was fantastic, no other agents compared! Best choice I made and the team have been so helpful with pushing my sale through and chasing my buyer. Customer service is 10/10

Poppy · 5 August 2025

★★★★★ 5/5

Google

As a first-time homebuyers, we were initially overwhelmed by the mortgage process. However, working with Liberty Gartland at the Pudsey branch completely transformed our experience into a smooth and stress-free journey. She took the time to explain every step of the mortgage process in clear, easy-to-understand terms, making sure we felt comfortable and informed at every stage. Communication was seamless, with Libby always available to answer our questions, whether via email, phone, or in-person meetings. Kaitlin at the Pudsey branch was also incredibly polite and professional when it came to organising house viewings in the first stages of buying our house. She was efficient, and always kept us in the loop about any houses that came onto the market that may interest us. I highly recommend William H Brown to anyone looking to purchase a house!

Agatha · 2 August 2024

★★★★★ 5/5

Google

Lisa is absolutely amazing very helpful and knowledgeable, biggest thank you for all your help and advise 😊 …

Sarah · 24 January 2025

★★★★★ 5/5

Google

The whole team at the Pudsey office are lovely. I mainly dealt with Angela for my house purchase and she was brilliant! Communicative, friendly and helpful from start to finish 😊 …

Georgia · 18 May 2024

★★★★★ 1/5

Google

A very tramatic valuation experience. I feel the need to warn people about William H Brown valuer, Elle Parsons. She was very unprofessional to put it mildly. She was being verbally disrespectful & demeaning to other estate agents. She also mocked other estate agents valuations of my house. She did not stop talking from the moment she entered my house. She was not interested in listening to anything I had to say. She mocked me for measuring the rooms in my house with a tape measure, stating, "We don't live in the 1970's". So very rude! She was in my house for around 45 minutes. She only left, because I explained I had to go to work, at which point she stated that she would have normally been there for another hour an a half to talk through everything. Why!?? And even after I ushered her to the front door, she was lingering in my hallway, still talking for another good 5 minutes. A very unpleasant experience. I certainly got narcissist vibes from this women. I feel sorry for William H Brown, as in my opinion, they have employed someone who is representing their company very badly. Safe to say I will not be using William H Brown to sell my house.

Andy · 18 April 2024

★★★★★ 1/5

Google

First time to use William H Brown to look at house, unfortunately house was sold and was advised by their colleague to use there mortgage advisor but I was booked in a week advanced so plenty of time notice. Keep getting miss calls of them and when call back they say they will call me back but I heard nothing when that day arrived for mortgage appointment, they say I'm no longer booked in as their advisor are all booked. But I'm sorry at least tell me that before booking me in or tell me that when I call back or leave me a voicemail but no you like to waste my time that I am unable to get back. How can I trust this company to help me with my house purchase when they can't keep their promises. William H Brown even if you ask me to email you etc so you can look into it. Unfortunately I have lost time that cannot be returned so why am I gonna use my precious time for you to look into something then give me some sort of excuse. UPDATE The area manager reached out to me and explained her colleagues have been calling me numerous times and she provided me with time and dates, when I replied her email with my call logs to prove the time and dates of the calls were made by me not the branch. This shows you what these people are like, they telling lies to manager and manager use them time and dates they allegedly have called me to say they did call me. I have heard no replies from the manager since I provided evidence she was wrongly say they did call me.

Chi · 18 April 2024

★★★★★ 5/5

Google

We bought our first home through William h brown, Pudsey. We had a pleasant experience, they were very responsive and always kept us informed of all the news and the next steps, we had efficient and constructive communication throughout the process. Thank you very much!

Veronica · 9 August 2025