Michael Graham reviews

★★★★★ 1/5

Trustpilot

Invited Michael Graham around to value…

Invited Michael Graham around to value our property and agreed to go on with them but had to chase them a week later as we had not heard anything.Finally, they got in touch, and we arranged for photos and floor plans to be sorted. I also signed and completed all the paperwork. A week and a half later, still nothing, so I called them twice, each time leaving a message for a call back, but never got a call back.4 weeks after last speaking with Graham and telling him that communication was key for my wife and I, we still have not had a call, txt, or an email.Clearly, Michael Graham does not want a 600k+ listing.

Stuart · 18 May 2024

★★★★★ 5/5

Google

Amazing service from Paul Copping! So knowledgable and professional - I trust him entirely and will certainly use him again in the future for all estate agency matters. Thank you Paul!

Jessica · 15 June 2021

★★★★★ 5/5

Google

After trying several estate agents to sell my property I decided to use Michael Graham and I must say how much better they were in every way. Paul and Steve went above and beyond to sell my house in such a difficult market. They are professional and yet very friendly and always on the phone or keeping me up to date. I would definitely use them again.

Jane · 15 June 2020

★★★★★ 5/5

Google

The team in the Princes Risborough office are supportive, well informed and knowledgeable. They have provided insightful and timely information on the local property market when requested. Over the years, in all my dealings with the team at the Princes Risborough office and the rentals team colleagues, I have found them to be professional and provide a high quality of service.

Helena · 23 February 2025

★★★★★ 5/5

Google

Paul and Steve were very professional and helpful throughout the process - despite the challenges of arranging viewings during lockdown. We would recommend them without hesitation.PositiveResponsiveness, Quality, Professionalism

Jacquie · 24 November 2021

★★★★★ 5/5

Google

We have recently sold a property using Michael Graham. Paul Copping was our contact and we were extremely happy with the service he provided. He proved to be very efficient as he took us through the process of viewings, offer and finally completion. We were kept well informed at all times of any progress and any contact has been with competent,sociable and knowledgeable staff. Almost a breeze! Thank you.

John · 16 June 2019

★★★★★ 5/5

Google

It was a pleaure working with Steve at Micheal Graham. We had a very complicated sale chain and MG worked so hard to keep it moving along working with both the upper and lower chains. So important to have real professional agent working for you, to not only find a buyer, but more importantly to work to ensure it through to completion. Always responsive and helpful throughout would highly recommend.

Gary · 15 June 2022

★★★★★ 5/5

Google

Paul and Steve were very professional and helpful throughout the process - despite the challenges of arranging viewings during lockdown. We would recommend them without hesitation.PositiveResponsiveness, Quality, Professionalism

JASH · 15 June 2021

★★★★★ 5/5

Google

Excellent service from a great team, especially Steve Tillyer who went above and beyond to help us with our recent purchase

Tim · 15 June 2022

★★★★★ 5/5

Trustpilot

A truly exceptional service from…

A truly exceptional service from Graham, Alex and Jayne at the Aylesbury office, my sale was a tricky one from the start, but I have to say the team at Micheal Graham made it all possible and absolutely stayed truly focused and professional throughout. The team managed the sale and purchase for me and I have to say they have been relentless in their focus to deliver customer satisfaction and positive results. Excellent communication and committed in making things happen. Don’t go anywhere else, use the team here, they are brilliant. 5 Stars from me 🌟 🌟🌟 🌟🌟

Malcolm · 24 February 2024

★★★★★ 5/5

Trustpilot

We instructed Michael Graham Towcester…

We instructed Michael Graham Towcester office as we have previously sold and purchased through them. Olly came out to take the professional photographs of our property and was fantastic. Amazing photos and incredibly professional.

Nicola · 11 November 2025

★★★★★ 1/5

Trustpilot

Disinterested, rude and lack of any service at all.

My husband and I are a professional couple moving back from the UK to France after 10 years away.We are searching for a rental property to begin with whilst we settle back in and then have a budget of £800k to buy a property. We contacted Michael Graham Aylesbury office to make an enquiry about renting as we like the look of some of their properties. On my second conversation with them I flagged a concern with them which was would they need to meet us in person for the right to rent checks. They emailed back to say yes. As we don't live in the country, and as my husband, to complicate matters further, works overseas (not UK or France) this would not be possible for us so I replied and ask if there was a way round this. I never heard from them again! Firstly, this is a concern that other agencies have overcome. Of course there is a work-around, like in anything in life. In any case, to just not respond is rude and also staggeringly short-sighted. I wrote to the Managing Director to hear his views but he didn't bother to reply either. Tellingly, their Facebook page review facility is switched off. We are pleased to have now found a partner agency who have helped us find a rental property and who will in the near future help us buy. This has been a very stressful time for us, relocating back to the UK and having to do it all from a distance. Michael Graham have lost out, but so have we on their properties, and all so unnecessarily.

Jane · 4 February 2020

★★★★★ 5/5

Trustpilot

An exceptional experience

Ollie popped round to photograph my house , very professional, polite and respectful. The engagement and interaction with all staff at Michael Graham’s involved in my house sale has been exceptional.

Tom · 3 December 2025

★★★★★ 1/5

Trustpilot

Poor Customer Service - Who needs communication...

Awful customer service!!! We took time off work and viewed a property, upon entering the property the young lady simply just said hello and have a look around that was all... didn't provide any information about the house or area. although sometimes it is nice to be left to look around, this felt like there was no interest from the estate agent at all and a real lack of care. When we did ask questions the responses were short and blunt. Upon expressing our interest for the house, she informed all offers had to be made by the end of the week and that it was best and final offers only... We then called back the following day to make an offer to find out they had accepted an offer the day we viewed the property and we were not informed. We were also told that we would not of actually been able to make an offer in the first place as we hadn't yet sold our property, despite the fact we have a mortgage in principle for more than the amount that was not dependant on any equity or profit from our home. we had an initial call where our circumstances were discussed prior to viewing but we were not informed of this even after expressing that we would like to make and offer post viewing at the end of the call.poor customer service, especially for houses that are nearly 3/4 of a millions pounds.

Jeff · 1 February 2024

★★★★★ 1/5

Trustpilot

Not great. Avoid if possible.

Not great.At first, the service seemed promising, but the relentless pressure became unbearable, four calls and four emails a day at one point. Once payment was made, communication dropped entirely.The team was rude and showed little regard for customer service, highlighting their need for training. They treated basic tasks as burdens and expected praise for doing their job.Overall, it was a frustrating experience. Avoid if you can.

Simon · 23 September 2024

★★★★★ 5/5

Trustpilot

Wonderful service

My review relates to the Woburn Sands branch.

GG · 25 May 2026

★★★★★ 5/5

Trustpilot

Thrift View Bakery photo shoot

Met Olly today for a photo shoot. Thoroughly lovely guy and put me at ease. I would definitely recommend him to take great photos if you need them.

Karen · 1 December 2025

★★★★★ 5/5

Google

I sold my property with Michael Graham earlier this year. The service I received was great from start to finish. It was not a straight forward sale but throughout the ups and downs they remained professional, calm, helpful and an absolute pleasure to deal with. Special mention to Tristan and Jeremy for outstanding customer service. Very glad I chose to use them.

Debbie · 16 June 2018

★★★★★ 5/5

Google

I dealt with Steve,, a great and understanding sales guy. he was patient, understanding and professional. Would definitely recommend himPositiveProfessionalism

Ian · 24 August 2021

★★★★★ 5/5

Trustpilot

Would highly recommend Michael Graham

Would highly recommend Michael Graham. Friendly but very professional throughout.

I · 9 April 2026

★★★★★ 5/5

Google

Sophie Males handled our purchase with enthusiasm and professionalism. We are now enjoying our new home and settling in to the friendly local community.

Tim · 4 December 2025

★★★★★ 5/5

Trustpilot

Michael Graham Estate Agent of choice

Michael Graham was our go to Estate Agent as we wanted a high quality new build home. They showed us various options that suited our budget and were helpful and professional from first viewing through to completion.

Ros · 26 July 2025

★★★★★ 4/5

Google

We transferred to Michael Graham from another estate agent after our home had been on the market for some time. We found them to be realistic in their valuation and proactive in their approach to achieving a sale. We would recommend them as a knowledgeable and friendly team.

Fleur · 23 February 2025

★★★★★ 5/5

Trustpilot

Marketing our house

Extremely professional but friendly and helpful at all times.

Geraldine · 19 March 2026