Michael Graham reviews

★★★★★ 5/5

Google

Steve, Paul and their team pulled out all the stops for us, finding a buyer for a niche property, in the face of Brexit and Covid, and then keeping up the pressure on all parties to see the deal through to a speedy conclusion, well ahead of schedule. Thoroughly professional, but friendly with it.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 15 June 2022

★★★★★ 5/5

Trustpilot

Selling our parents home

Selling our parents family home was sad but made easy with all the help and advise we were given. Madga from the Newport pagnell branch she was really professional, helped with lots of issues but we got sorted with her help and knowledge .

Joanne · 14 March 2025

★★★★★ 1/5

Trustpilot

Poor communication lack of…

Poor communication lack of professionalism we were not given honest information. I need to be careful what I write .

Mr · 23 November 2025

★★★★★ 1/5

Trustpilot

Some representative turns up at My…

Some representative from Bedford branch turns up at My house today with his Zoopla printouts. He then Prices my property at the £520 mark due to some googling and online valuations. To be clear zoopla makes no account for renovations which I have done at 65k. He then tries to tell my partner the previous history of the property (Zoopla) is all over the internet which is some of the reasoning for the valuation, which for the record has incorrect floor plans and incorrect specifications which has major impact on previous valuation as it’s simply not accurate., so no idea what he is talking about with that therory.Who turns up with a Zoopla printout??? This is only an estimation and clearly states renovations are not included !!!The only other history available is on Rightmove but only available to agents so technically the spill is a complete lie as it’s not representative, so it’s just nonsense he was coming out with.What a complete joker who has not done any homework and thinks we are going to fall for his nonsense because he knows how to do some print outs. We have a great new outbuilding and tub but he thinks it has zero value. I could crane this out tomorrow and sell for £35k so again he is completely clueless and full it.He wants to spin a buck and take his ridiculous 1.5% and low ball my property for a quick flip.I know what it’s worth as we have sold it previously and it has far more value than then so his ridiculous valuation again is just not representative. I want somebody who understands the house and area representing me rather than some blagger. I think his suit was so loud it’s made him delusional.Nothing annoys me more than a slimy estate agent with no qualifications trying to do what’s right for him rather than the client. Really poor and out of touch.Do not use this bunch of charlatans. Three other agents have priced differently and all within 5k which tells me this guy is on the take . Could not of hit the mark of the stereotype of a estate agent !!!!

Wayne · 25 February 2023

★★★★★ 1/5

Trustpilot

Awful Service and communication!!!

We sent an enquiry to Michael graham in Towcester relating to a property in Greens Norton, Northants we were interested in viewing. After 2 days passing with zero contact I e-mailed them again and this time a member of their team 'condescended' to call back. he had no interest in arranging a viewing instead informing us that they had already had 'multiple viewings' on the property and various offers none of which had yet been accepted!! he also said that as a few of the viewers were in better positions than us to proceed it wasn't really worth our while viewing. So he didn't want us to view a property that had no accepted offers on it and we are selling a large home worth way more than the listing with no mortgage!! He asked no questions about our circumstances and I get the opinion MG see themselves as a bit up market who don't really have to try to hard with their exclusive clientele

Craig · 23 February 2023

★★★★★ 1/5

Trustpilot

Good at taking your money, woeful at looking after your interests

Regrettably I let a property “fully managed” through Michael Graham, paying the high fees believing their promises of looking after my interests better than their competitors.They watched over the property as things went missing and were damaged, telling me everything was ok, some of the above being documented with photos, but not acted on whilst the tenant was in situ.Once said tenant had left, all I was left with was the deposit and no constructive assistance from Michael Graham.In the aftermath dealing with the state the property had been left in, I found them to be arrogant, inept and unprofessionalI for one would never again entertain them managing my property, id go elsewhere or do it myself, as I am now

Alec · 29 December 2022

★★★★★ 5/5

Trustpilot

Ollie has just photographed my house…

Ollie has just photographed my house what a great guy 💯 he was brilliant 🤩

Miss · 9 December 2025

★★★★★ 5/5

Google

To Steve Tillyer - we wanted to thank you for all your hard work getting this through. And for bringing the house to our attention in the first place. You navigated the turbulent waters with the skill of a very experienced professional. Clearly you have done this many times before!PositiveResponsiveness, Professionalism

Francis · 24 August 2022

★★★★★ 5/5

Google

We recently purchased our first property which was listed with Michael Graham Princes Risborough and we couldn't be happier with the service provided to us by Steve and Paul. They were quick, efficient and went out of their way to help us with any enquiries and requests. We will definitely use them in the future!PositiveResponsiveness, Quality, Professionalism, Value

Georgie · 15 June 2021

★★★★★ 5/5

Google

Michael Graham offered us fantastic and consistent service over a period of at least 18 months while we searched for our next house. We would highly recommend them to anyone. Tristan Hall based at Princes Risborough is also worthy of a mention - always prepared to go the extra mile.

Lisa · 16 June 2018

★★★★★ 1/5

Trustpilot

Unprofessional

Terrible communication, a can't be bothered attitude. Jaded approach, complete lack of enthusiasm made the whole experience very frustrating. They take 1.25% plus vat if successful and for that large sum of money put very little effort in. Cancelled our contract after 6 months. Could make a large list of things that were wrong or didn't happen but following their lead, can't be bothered.

Banger · 23 January 2024

★★★★★ 5/5

Google

We found the staff at Michael Graham very helpful helping us negotiate our way through a tricky purchase!

Sue · 26 October 2025

★★★★★ 1/5

Trustpilot

Underwhelming in the extreme

The communication throughout the transaction was infrequent, generally one way and very little in the way of information was provided. Most of the communication was made directly with the buyers and after being initially impressed withe the initial presentation we severely regret choosing Michael Graham as our experience was extremely disappointing. The marketing materials were good but other than that we struggle to understand what value they added to the whole transaction. We made all of the arrangements for the handover directly with the buyers and in the 4 weeks leading up to our move did not have any contact whatsoever with Michael Graham. The agent turned up (unannounced) for two minutes on handover put his hand out and said “keys” which just about summed up the lack of care and attention to detail we experienced every step of the way.It seems complacency has well and truly set in. No follow up has ensued post sale let alone a “thank you for the business”. We regret choosing Michael Graham and will certainly not be recommending them to friends and family.

Frank · 20 October 2022

★★★★★ 1/5

Trustpilot

No chance of viewing a property

We have tried on three occasions to book viewings for two properties they are marketing on Right Move. Each time we have had our name and phone number taken, first time we were advised that their systems were down, the second and third time we were just advised someone would call us back. We advised that we had already left messages and no one had called us back, but this did not make any difference. It is no wonder their properties seem to be on the market for some time, no one wants you to view them! Hope vendors who use this agency are aware of this. Given up with this agency now and are now dealing with agencies that are more pro-active and want to sell properties. This message refers to the Towcester branch.

Jan · 26 July 2022

★★★★★ 4/5

Trustpilot

Good customer service

They were brill when we bought our house through them last year. They kept up updated & pushed for us to ‘complete’ as soon as possible. Anna Di Rosa was particularly good!Lee Cathcart

Mr · 6 June 2022

★★★★★ 5/5

Google

Professional and reliable. They responded quickly to our questions and followed through on queries. On the basis of our experience we would definitely recommend this branch of Michael Graham Estate Agents.

Julie · 17 November 2023

★★★★★ 5/5

Google

We bought a house through Michael Graham back in October in Buckinghamshire. Steve at the Princes Risborough branch showed us a handful of relevant properties and we bought one of them.The sale was swift and Steve was very helpful and available throughout the process.

Anna · 16 June 2019

★★★★★ 5/5

Google

Our representative - Tristan Hall, provided a first class professional and personal service. No ask was too much. Tristan provided helpful 'on the ground' assistance and regular updates throughout the whole sales process from start to finish. Thank you Tristan and well done.

Rod · 16 June 2018

★★★★★ 5/5

Google

Extremely impressed with Steve Tillyer at Michael Graham. Very knowledgable and professional. Easy to talk to and down to earth. We have dealt with many estate agents over the last 12 months and the team at Michael Graham stand out from the crowd.

Rich · 15 June 2022

★★★★★ 1/5

Trustpilot

A process made impossible due to their…

A process made impossible due to their poor sales skills, bad communication, dishonesty and appalling ignorance from management.We had agreed a sale on a property, out of the blue deep into the process when the things were moving along the agents rang up to say the sale is cancelled with no reason.If things weren’t so bad on their incompetence, then they rub salt into the wounds by selling the same property we agreed to buy to someone else for a lower price? Kind of at a loss at how bad this organisation is as you really can’t make up what they did… which cost us time and money.A disreputable business... one that had pleaded to have the original negative feedback removed, however in light of what has happened and the total ignorance from compliance manager, general manager… This will be a permanent feedback as they will not get away with their abhorrent behaviour.ABSOLUTELY stay away from this business, they can’t handle what they claim… trust me as I speak with experience that there are genuine sound estate agents out there and Michael Graham is not one of them.

Anwar · 9 July 2021

★★★★★ 5/5

Google

We would have no hesitation in recommending Michael Graham as an estate agents to manage either the selling or buying of a property. We used them for both, and are now very happily in our new home. We had previously been with another agent for 9 months and not received an offer, but after just a few weeks with Michael Graham we had an offer and were able to be in the position to move forwards on our new home. Steve Tillyer managed the process for both the sale and purchase incredibly well, and we are so grateful for the time and dedication he put into both to ensure a successful outcome. We had just had a baby also so it was a stressful time but Steve & his colleagues did everything they could to make things as easy for us as possible - thank you so much!!!

Jennifer · 15 June 2021

★★★★★ 1/5

Trustpilot

Not well represented and dreadful sale process

We sold our property via the stony strafford branch recently. We must say that we are totally disappointed with the service we received. First, we felt under represented by the sale agent. She occasionally undermined our property from its location to the condition of the property even though our property is still within the NHBC warranty and built by a well known developer. Second, the vetting of the buyer is very poor. We were told at the eleven hour that the buyer is not able to afford the initial asking price after 5 months into the process. This leaves us no other choice but to meet half way with the buyer as we were very close to completing our new property purchase. Third, the sale agent constantly bother us to provide information to the buyer's solicitor even though it was clear that the buyer's solicitor has been very slow to response. Our solicitor has a transparent event logging system so we can see how quickly they have responded but the sales agent doesn't seems to understand it. Fourth, on the completion date, the sale agent kept asking if we are going to drop the keys at the office as though we have a choice. We don't understand why she kept asking the same question and refusing to meet us at the property.To be fair, the initial meeting with the senior manager has given us confident that we are in good hand however the sale agent who took over just made the whole process dreadful and painful to go through. We have used other local agencies before in previous sales and they have exhibit a much higher professionalism. We were definitely better represented by them achieving the asking price we wanted. We will not recommend this agency to anyone we knew. Paying more doesn't always mean you get the best value.

Chan · 22 May 2021

★★★★★ 5/5

Google

In a very difficult part of the market, Steve and his team managed to complete our sale. Their resilience and determination paid off and I know he will do the same for others. Well done and thank you

Rob · 16 June 2019

★★★★★ 5/5

Google

Fantastic service from all of the team at Michael Graham, Princes Risborough. From the initial evaluation with Paul, the viewings with Brenda and sale completion with Steve. They were all very professional, friendly and attentive. Thank you for making this process so much easier.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 15 June 2021