Every review we hold for the Princes Risborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe cant thank Tamsin at Michael Graham enough. She has been wonderful at supporting both sides of our house move. Truly personable, genuine and phenomenal local knowledge. Cannot recommend highly enough if you are buying or selling.
Isabel · 15 June 2023
Agent replied · 14 June 2024
Hello Isabel, thank you very much for taking the time to write a review. We're delighted to hear you had a positive experience with us and that Tamsin was so helpful. Thanks for highlighting Tamsin went the extra mile to assist you.
★★★★★ 1/5
TrustpilotI would give ZERO star if I could... worst I have ever come across in 40 years!
Bedford branch: made an apt to view a property- agent didn't turn up.Rang their office while I was there- the girl said "it's not in the diary" despite me having confirmation & reminder. Two hours later got a text saying "how did the viewing go". I replied " you didn't turn up" & expected someone will ring me next day & apologise...nobody did. Rang the office to rearrange- no apology from the man but instead suspecting that I'm probably lying but just saying "i will make some enquiries & come back to you". Just before closing time, the girl who arranged the apt rang me & said she is returning my call but doesn't apologise for not turning up. So I ask & she admits that something went wrong at their end, but doesn't talk much except try to rearrange. So I book it for the next day at 2pm & like the first time, I again arrived 2mins early. After nobody shows up the SECOND TIME, I rang them at 2.05pm, another lady says "it's not in the diary" but put me on hold to ask a colleague & then said they tried to ring me to rearrange but I told her I don't have a missed call. Total lie as I checked again... no missed call from anyone! I just couldn't believe that an agent could be that hopeless- never happened in 40 years I have been buying/ selling property!!! She offered to make another apt but I declined... never going to view anything through them again, so be aware of putting your property on the market with this hopeless agent.
Mak · 8 April 2025
★★★★★ 5/5
GoogleWe had a pleasant experience when dealing with Michael Graham Estate Agents in Princes Risborough. Steve Tillyer was the agent we were in communication with when buying our home: his experience, good communication and straightforwardness were just what we wanted, and he helped ease through our purchase quickly and efficiently. Thanks.PositiveResponsiveness, Quality, Professionalism
Ed · 15 June 2021
Agent replied · 14 June 2024
Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with Steve and the team. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
★★★★★ 5/5
TrustpilotTop Estate Agent
From the first contact with Chris in the Princes Risborough office to the girls who showed the house to potential buyers the communication has been excellent. The pictures for the website were excellent. I would highly recommend them for their professionalism and communication throughout.
K · 18 March 2026
★★★★★ 5/5
GoogleWe had a very traumatic time with our house move due to the corona virus and sale chains collapsing. Steve Tillyer was outstanding during this period and his calm and professionalism helped to get us through stormy waters to completion.
I would highly recommend Michael Graham as top class Estate Agents
Chris · 15 June 2021
Agent replied · 14 June 2024
Thank you for your 5 star feedback. We are delighted you received such a positive experience with Michael Graham despite the challenges brought on by the pandemic
★★★★★ 5/5
TrustpilotExcellent service from Michael Graham
I had a great experience with Michael Graham Estate Agents. The whole team was professional from start to finish, with excellent communication throughout every stage of the process. They kept me updated regularly, explained everything clearly, and were always quick to respond to any questions.
David · 3 March 2026
★★★★★ 5/5
GoogleThe experience of selling through Michael Graham was a pleasure from start to finish. The whole team were professional, friendly, flexible and efficient throughout. I’d recommend them to anyone looking to sell their property on the area.
Andrew · 11 July 2025
Agent replied · 25 August 2025
Many thanks for such a positive review. We all wish you every happiness in your new home.
★★★★★ 5/5
GoogleI had recently lost my husband, and needed to sell our family home as it was too big to manage on my own.
Michael Graham sent one of their team along, whom I instantly liked and trusted. It was an extremely emotional time for me and Tamsin helped me through the whole procedure with sympathy, understanding, an element of fun, and professional advice.
My home was sold very quickly, and I would certainly recommend Michael Graham in Princes Risborough.
Bryony · 20 July 2023
Agent replied · 14 June 2024
Dear Mrs Adams, thank you so much for taking the time to write this review. We are delighted to hear your experience with us was positive and that Tamsin helped you through the process so sympathically.
★★★★★ 5/5
GoogleHighly recommended and great value. Michael Graham did a great job from start to finish. We had a good feeling from how the valuation was done by Paul and that the plus points of our house were understood. Selling a house is up there as a very stressful experience and our house sale was no exception. All the staff in the office did a super job and we felt supported when problems occurred and given the right information to make choices. Steve, thank you, helped keep things on an even keel throughout Sales progression and kept all communication lines open and pushed things along appropriately.
Lansing · 15 June 2023
Agent replied · 14 June 2024
Hi Lansing, thank you very much for your review. We're delighted to hear that you were pleased with the service we provided. Thank you for highlighting that Paul, Steve and the team worked hard to assist you throughout the sale of your property.
★★★★★ 1/5
TrustpilotI had an appointment with Michael…
I had an appointment with Michael Graham at Kingsbridge following bleeding that lasted for over 40 days.
Mamta · 2 September 2026
★★★★★ 5/5
GooglePaul was our main contact and thank goodness he was on board this sale! Never easy- we had challenges and hurdles all the way through. Paul was professional, knowledgeable with brilliant communication skills which kept everyone informed of progress and intentions from all parties. ..... and... he was our vendor’s agent, so technically not directly involved with us! Cannot recommend this office highly enough. Special mention to Steve as well who successfully saw it all through at the end. The ale is on us!PositiveResponsiveness
FrozenFire6000 · 15 June 2021
★★★★★ 5/5
GoogleMy wife and I have just purchased a property marketed by Michael Graham. During the course of the long and complex negotiations we dealt mainly with Steve Tillyer but to a lesser extent with the charming Brenda. Both gave such a brilliant service that I would gladly recommend them to anyone. Steve went out of his way to help us in anyway that he could. His friendly manner and professionalism was an immense help to us and without this help we probably would have not ended up buying the house of our dreams.
Thank you Steve and Brenda for everything it was so much appreciated by us......
John & Val GodfreyPositiveResponsiveness, Quality, Professionalism
John · 15 June 2021
★★★★★ 5/5
TrustpilotNot the cheapest but . . . . .
Whilst they may not be the cheapest Estate Agent they are by far the most effective and driven in selling the property.
Paul · 29 July 2026
★★★★★ 5/5
GoogleMichael Graham were open and honest with us throughout the process and helped us to secure our dream home.
The commitment from Ellie across the entire move chain, working with other estate agents, helped us to actually have quite a quick transaction in comparison to market average.
Ellie's local knowledge and advice was also very genuine.
Andrew · 26 October 2025
★★★★★ 5/5
TrustpilotPhotographs of house
We have just received our photographs for the property we are selling with Michael Graham and they are presented to an extremely high standard, showcasing our property at its full potential. Professional from start to finish so far.
Leesa · 31 March 2026
★★★★★ 1/5
TrustpilotBe Careful When Using this Company
I wanted to share the extremely poor service I received last year from this estate agent. MG did facilitate the sale of my home but the service level was very poor after a sale was agreed. I have bore in mind COVID and staff being furloughed but there is only so many allowances you can make when they charge so much!! The amount charged does not in anyway reflect the service level my buyer and I received. It would take to long to itemise everything that went wrong but suffice as to say neither party will ever use this company again or recommend it. A complaint was made but the response from the company was they felt their service levels were good enough!!. There is a ongoing complaint going through to the Ombudsman.
Customer · 20 January 2021
★★★★★ 5/5
GoogleFrom start to purchase Paul Copping from the Princes Risborough office was very helpful and attentive and certainly helped the purchase of our new house go through smoothly. Thank you Paul and your colleagues at the Princes Risborough office.
Mark · 15 June 2022
Agent replied · 14 June 2024
Thank you so much for your review. We're delighted to hear about your positive experience with our team.
★★★★★ 5/5
TrustpilotWe had a wonderful experience working…
We had a wonderful experience working with Michael Graham. From the very beginning, the team was professional, patient, and truly attentive to our needs. They listened carefully to what we were looking for and helped us find the perfect home.
Mika · 26 February 2026
★★★★★ 5/5
GoogleSteve has been amazing even though we didn’t purchase through Michael Graham he’s always phoned if he had a property coming up that he thought we might like
Margaret · 16 February 2025
★★★★★ 5/5
TrustpilotMichael Graham Bedford Office - Excellent Service
We have had an excellent service from Michael Graham Bedford. Toby has been our estate agent and has been so good with us. He has continually checked up to make sure everything is going to plan, he has kept us informed every step of the way. His attention to detail and knowledge is really good and he has been professional and pro active in working with the whole chain and very very helpful. Highly recommend.
Elizabeth · 28 September 2021
★★★★★ 1/5
TrustpilotTerrible company, avoid at all costs
Very few viewings for their 1.5% plus vat fee.Poor house layout mapping, that took multiple attempts to get right before publication.Terrible sales conduct during viewings.Swearing during a viewing in front of prospective purchasers.Treating a viewing as a social visit not a sales task.Complaint made to Michael Graham.Poor web advertising refinement. Finally improved after months of poor results.Sole Agency ran out and notice served on Michael Graham.Michael Graham emailed In early March they would consider revising fees and come back to us. They didn’t.Hardball buyer found by Michael Graham who beat us up to reduce price by £25,000, then at the eleventh hour demanded another £30,000 off.Corona Virus occurred. Agents said all would be handled by head office.Buyer and Seller completely abandoned by Michael Graham. Phone calls to head office went unanswered for us and the buyer.Buyer and Seller proceed without Michael Graham.Agent reappears just before completion to try and stop sale.Michael Graham head office knew of sale and produced an invoice though.Agent asked to adjust fees as he has promised in his email three months earlier.We have endured huge stress, worry and additional expense.We were given notice to wait for a Director to assess fees reduction.Lengthy delay for Director to reply.Michael Graham’s legal guy then enters process to threaten legal action in 7 days.Complaint to Managing Director as instructed by other director.Offer of interim good faith payment to Michael Graham refused by them.Ombudsman process initiated.Michael Graham leaps over ombudsman process into court action in contradiction with their industry regulator membership guidelinesAll along we have stated we are happy to pay a fee based on the service provided, and one that represents the problems we encountered with Michael Graham. We have this spring also sold another property, with an agent who performed perfectly throughout, selling the house in good time with healthy viewing numbers, heading off issues in a timely manner, and charging 1%+vat for their services. Michael Graham have fallen far below this standard, and were asked to review their fees when their sole agency expired and I served notice upon them. They chose to ignore these requests and put us through the turmoil described above in pursuit of 1.5%+vat. I have offered 1%+vat, which has been refused. I have offered 1.25%+vat, likewise refused.I have made a without prejudice payment to Michael Graham of 1.25%+vat £10,800 but still, they chase us through the court process.I’d avoid this company at all costs.
David · 6 August 2020
★★★★★ 5/5
GoogleFrom the time we drove up to view our potential new home, the agent Mr Tillyer was very friendly and informative and made it very easy for us to feel comfortable with going ahead and purchasing our new home. Nothing was too much trouble for him. He went above and beyond to try and answer all our concerns. We are very happy with the service we got from MGY. We would highly recommend them.PositiveResponsiveness, Quality, Professionalism
Leila · 15 June 2021
★★★★★ 5/5
GoogleWe had a complicated house move, being in a chain of six. There were many ups and downs in the process and without the expertise of our agent, Steve, the chain would have completely collapsed. He went way beyond expectations to secure a positive outcome for us for which we are eternally grateful. His professionalism, knowledge and perseverance was second to none. The whole chain owes him a big thank you. There is no doubt that we highly recommend Michael Graham as a top choice for house moving!
Margaret · 15 June 2020
★★★★★ 5/5
GooglePaul and Steve were excellent they were extremely pro active rather than re active in this very difficult market place. Very professional, informative and honest throughout our sale, due to their extensive knowledge of the housing market our property sold quickly.
The new online sales progress checker is a very useful tool and obviously the more input from buyers and sellers could make this a market leader.
Could not recommend Michael Graham any higher excellent.
Thank you Jeremy and Pearl
Jerry · 15 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
