Trusted Agent profile · Prestwich

Aubrey Lee & Co Prestwich reviews

★★★★★ Excellent

318 reviews across 2 platforms

39 Bury New Road, Prestwich, M25 9JY

Aubrey Lee & Co's office in Prestwich, at 39 Bury New Road, is rated 4.8 out of 5 across 318 reviews on two platforms, including 302 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

302

Reviews on Google

This office

Facebook logo

4.2 / 5

16

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Aubrey Lee & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Prestwich office, from every platform, shown as written. First names only.

3/5

Google

The agents that I dealt with I cannoy fault them and were brilliant. I received a little welcome box which I though was so sweet. However the property itself, there were several broken appliances in the flat that it stated were included in the price such as the washing machine and the cooker. The flat was pretty dirty when I moved in and had to give it a good scrub before I could do anything. The tray in the washing machine was completely black with mould. There was still hair in the drain from the previous tenant.

Danielle · 27 August 2023

5/5

Google

Mollie is absolutely fantastic. The help from start to finish has been incredible when anything needs to be done mollie attends to it right away 1000% recommend.

Kerry · 31 October 2025

5/5

Google

Relocating from the south west to Manchester we had the pleasure of finding a property through Aubrey Lee. The team were outstanding and their expert knowledge of the area was invaluable due to us being new to the city. Mollie helped us throughout the rental process and we cannot recommend her enough due to her communication, efficiency and her willingness to do one more thing to help. Many thanks Nathaniel and sophia

Nathaniel · 28 August 2019

Agent replied · 26 August 2024

Thanks for the kind feedback guys. Settle in well! Best wishes, Toli

5/5

Google

We moved into a flat let by Aubrey Lee and Rachael was incredibly helpful, making sure the application went through quickly despite us doing it quite late notice! She's been incredibly friendly throughout, replying to queries we had and being very clear about everything from the start. Usually letting agent experiences are unpleasant but I am very happy with Rachael and Aubrey Lee as a whole in what they did for us!

Bunny · 28 August 2019

Agent replied · 26 August 2024

Lovely feedback Victoria! Many thanks. Regards, Toli Director

5/5

Google

I have always found everyone at Aubrey Lee extremely professional and helpful. Stephen has helped me buy and sell properties- where other agents have failed and Rachael- on the lettings side -has found me extremely good tenants for my buy to let properties. I would recommend Toli and the whole Aubrey Lee team above any other estate agent in Manchester I have had dealings with. Very grateful and impressed. Thank you

Craig · 28 August 2019

Agent replied · 26 August 2024

Many thanks Craig for the lovely feedback. Regards, Toli Director

5/5

Google

Great agency. Had a smooth experience with them when i was looking for a house. The correspondence was just spot on. Appointments were done in a flexible way and o the staff is just willing to assist and everything they do is quite excellent. The Midas touch. Taku

Takura · 25 May 2023

Agent replied · 26 August 2024

Many thanks for your kind review Takura. Hope you've settled in well. Kind regards Aubrey Lee & Co

5/5

Google

Toli Rachael and the team have been outstanding with helping us to rent our property. They found tenants almost instantly before even putting our house on the website. They keep us informed at every juncture and take care of the management professionally and in the most exemplary fashion. We are so grateful for all your time, advice and support throughout the process. We highly recommend Aubrey Lee!! Many thanks again!!

Yechiel · 28 August 2019

Agent replied · 26 August 2024

Many thanks Yechiel. We appreciate the kind feedback and the continued business. Kind regards, Toli

5/5

Google

I am really thankful to Aubreylee for helping me finding an accommodation. I want to specifically thank Rachael for being so supportive and helpful. She explained each and every step in the process that made everything clear I would recommend Aubreylee to all my friends struggling to find the right property.

Anjali · 30 January 2023

Agent replied · 30 May 2023

Many thanks for the lovely review :) Best wishes Toli Aubrey Lee & Co

5/5

Google

Aubrey Lee is by far the best letting agent I've ever dealt with, the level of customer service is excellent and the staff are extremely professional and polite. I felt supported through every step of the process and any queries I had along the way were answered promptly. A special thank you Rachael for making my move nice and easy and for being so lovely and helpful to me.

Kate · 28 August 2019

Agent replied · 26 August 2024

Thanks Kate, hope you're settling in well. Best wishes, Toli

5/5

Google

Thanks to Toli and his team. Special thanks and appreciation go to Laurence and Summan. Laurence knows his stuff down to earth honest and professional. Summan is so calm and cool she gauges so well and she went above and beyond for us ... We will be recommending Aubrey Lee Prestwich without a shadow of a doubt . Well done and Thank you to you all .

Corky · 28 February 2024

5/5

Google

Been dealing with Mollie for a couple of months now. She has been great throughout the letting process and any issues I've had with my tenant. The fees they charge are very competitive and beat any price to your local estate agents. I would definately recommend Aubrey Lee and especially Mollie if you're a landlord looking for a stress free process.

Furam · 27 August 2021

Agent replied · 26 August 2024

Many thanks Furam, we are glad to be of assistance and appreciate your business :) Kind regards, Toli

5/5

Google

Absolutely brilliant service. The rental process took less than 3 days from viewing the property to signing the tenancy agreement which is just amazing! Rachael was really helpful throughout the process and responded to any questions really quickly. I'd highly recommend using Aubrey Lee Prestwich, by far and away the best experience I've had with a property agency in the 13 years I've been renting.

Eric · 27 August 2020

Agent replied · 26 August 2024

Wow Eric, what a lovely review! Hope you’re settling in well. Best wishes, Toli

5/5

Google

Laurence was recommended to me to manage the marketing and sale of my late Aunt’s property in Whitefield. He has exceeded my expectations, going above and beyond at every stage of the process. Nothing has been too much trouble for him, despite the complexity of me living in London and trying to sell the house at a distance. Laurence has been great at keeping me updated and has been transparent and accessible throughout. He has a pleasant and engaging approach and has offered pragmatic and realistic advice. I would not hesitate in recommending his services and those of his colleagues.

Sue · 1 March 2023

5/5

Google

Great experience & customer service from start to finish, Mollie has been an absolute star and so much help with everything

Dionne · 31 October 2025

5/5

Google

Mollie was absolutely fantastic from start to finish. Not only did she offer the best value for money, her service was fantastic, she made the whole process completely hassle and stress free. She came and took the photos of our property and had the property rented within 5 hours of the photos being taken, we couldn’t believe it! Could not recommend her enough! Thank you :)

Faye · 28 August 2019

Agent replied · 26 August 2024

Many thanks for the very kind word Faye. We truly appreciate the business. Best wishes, Toli

1/5

Google

What kind of agency is doesn't understand the concept of answering the phone or replying to emails from prespective clients/tenants

Zara · 13 March 2026

Agent replied · 14 April 2026

We do not have any missed calls or unanswered emails. Which property was it for?

5/5

Google

Mollie is by far the best estate agent that I worked with especially while going through a very stressful couple of months dealing with people who only gave 1/10 of the effort that Mollie did. I cannot thank her enough and her Director should be incredibly grateful to have someone as professional and understanding as her. I don't think my moving-in process would have been as easy as it was if it wasn't for her fast responses, professional behaviour and overall courtesy when dealing with myself. Thankyou Mollie and Aubrey Lee!

MAXW · 1 November 2022

5/5

Google

Laurence kept me up to date with all the progress and was flexible when booking viewing appointments. Very happy with the service received from Aubrey Lee Estate Agents.

Ryan · 14 July 2025

5/5

Google

Fantastic experience working with Mollie, Lettings Manager at the Prestwich branch Manchester. Mollie was an absolute pleasure to work with. She was knowledgeable, informative, patient and considerate throughout the process. I would not hesitate to contact Aubrey Lee Sales Letting Management in the future, to assist with service users from the: Learning Centre Newton Heath Manchester Many Thanks Sandra WhittakerPositiveProfessionalism

Sandra · 27 August 2020

Agent replied · 26 August 2024

Thanks for the very kind review Sandra!

5/5

Google

We were delighted we chose Aubrey Lee to sell our house. Laurence was our estate agent and he was friendly and helpful and helpful always easy to contact. We feel it was his acumen and knowledge of the area which helped us to sell quickly. Overall Laurence made the whole process less stressful.

Lesley · 27 July 2024

5/5

Google

I recently rented a property from Aubrey Lee on Bury New Road Prestwich. Rachel who handles the rented properties was exceptional In her negotiation skills and very prompt with answering queries. Once we had decided to rent it literally took only a few days and we were in! They even stayed open late so I could collect the keys. There was a gentleman there too who was very pleasant and polite. I would definitely recommend Aubrey lee to people looking to rent or buy.

Carol · 27 August 2022

5/5

Google

Customer service is good, helpful staff and quick to get back to us. Everything went smoothly but we did have a couple of issues which is why it's 4 stars. Mainly the cleaning, our bins were full of rubbish before we moved in and not correctly sorted so they weren't emptied by the council on the days they came around. We had to dig out all of the rubbish, sort and take to the skip. The apartment wasn't properly cleaned either. Overall they have been professional and have dealt with all of our issues promptly Update: After 5 months, I've upgraded to 5 stars. The service has been excellent (Rachael has been our point of contact and has been amazing). All of our issues have been dealt with promptly and efficiently. I definitely recommend Aubrey Lee!

Haroon · 3 August 2022

5/5

Google

I had a great experience with Aubrey Lee Prestwich while buying my house. The communication was quick and clear and the state agents Mollie and Laurence were very professional. The purchase went very smoothly and I'll be happy to recommend this agency moving forward!

Isa · 31 December 2022

Agent replied · 30 May 2023

Lovely review Thanks Toli Aubrey Lee & Co

5/5

Google

We had an excellent experience with Aubrey Lee. The entire team was professional, friendly, and incredibly supportive from start to finish. A special thank-you to Laurence, Toli, Sissi-Rose, and Mollie, their dedication and care turned what could have been a very stressful time into a smooth and reassuring process. We would highly recommend Aubrey Lee for their outstanding service!

Adele · 30 November 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Aubrey Lee & Co's Google reviewsLeave Aubrey Lee & Co a review

Questions about Aubrey Lee & Co Prestwich

How many reviews does Aubrey Lee & Co Prestwich have?

Aubrey Lee & Co's Prestwich office has 318 reviews across two platforms: 302 on Google, 16 on Facebook.

What is Aubrey Lee & Co Prestwich's rating?

Aubrey Lee & Co Prestwich is rated 4.8 out of 5 across all 318 reviews, and 4.8 out of 5 on Google from 302 reviews.

Has Aubrey Lee & Co won any awards?

Yes. In The Trusted Agent 2026 awards: Aubrey Lee & Co, Prestwich won Trusted Agent.

Where is Aubrey Lee & Co's Prestwich office?

Aubrey Lee & Co Prestwich, 39 Bury New Road, Prestwich, M25 9JY.

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