Every review we hold for the Preston office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBeen absolutely amazing and patient…
Been absolutely amazing and patient with me and my partner and we couldn’t be happier! We had set back and delays which made us worry with might have to sign contact in old property and miss our chance but Imogen ball went above and beyond for us and got this speeded ahead so we could get into our new property I couldn’t thank her enough! If I could thank her a million times I would she’s been absolutely amazing! Imogen thanks once again and I really hope you do get recognised for this!
Claire · 14 April 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an excellent experience with our company and that Imogen Ball went above and beyond to ensure that you were able to move into your new property without any issues.At Farrell Heyworth, we pride ourselves on providing exceptional customer service, and we're pleased to hear that Imogen was able to assist you and your partner with patience and understanding throughout the process. We will make sure to pass on your kind words to Imogen, and we're confident that she will be thrilled to hear that her hard work and dedication made a significant difference for you.Thank you for choosing us as your estate agents, and we hope you enjoy your new home!Best regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotCan I give 0 Stars?
Can I give 0 Stars?Our property went on the market almost 15 weeks ago, and in all that time we've had 2 viewings. Even in the slowest market this seems unreasonable.The communication from the office has been very poor, we received a viewing from somone I do not believe was proceedable at the time. I believe this as I was told by 2 members of staff in the office, but the manager disagrees.We haven't been told what is being done to sell our house, we were told at the original valuation appointment that they hoped it would be sold in 4-6 weeks and we are significantly further down the line with no update of what is happening. The only advice we've had in that time is to reduce the price, even though we originally listed at the recommended price.We are very unhappy with the service and would not recommend to anyone.
Amy · 17 March 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave your feedback. We appreciate your comments and are sorry to hear that the sale of your property did not progress as quickly as you expected.We understand how frustrating it can be when a buyer is no longer proceedable after a viewing, after speaking with our branch team I am certain they did everything they could to facilitate a successful sale.We are committed to providing our clients with the best possible service, and we take all feedback on board to help us improve our processes and communication.Thank you again for your feedback, and please do not hesitate to contact us if you have any further questions or concerns.Best regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotAvoid at all costs
Appalling is the only way to rate this estate agent, zero marketing, zero feedback and zero customer care for some unknown reason they won't reply to my review they just keep having them removed, let's see how long this one lasts as the 3 previous they've had them removed.
Tony · 7 March 2024
★★★★★ 1/5
TrustpilotAvoid. Avoid. Avoid!!!
I absolutely would not recommend Farrell Heyworth. I really wish I read these reviews before we used them because then we wouldn't have bothered. They were nice enough when they valued our house and the agent who valued it repeatedly assured us that we would have no problem finding a house within our budget... This was a lie. They promised they would let us know houses before they went live... This was a lie, they only told us about two houses in the whole 9 months we wasted using their 'services' both of which did not remotely match our criteria. They did absolutely NOTHING to help us find a house. They only contacted us twice about unsuitable houses and a couple of times the 'sale progression team' phoned to see how we were doing. Due to the shocking customer service and the fact we were misled by them meaning we haven't found a house we have since withdrawn the house from the market. Definitely don't trust them and would never use them again or recommend them to anyone. I'm also aware that if I get a response to this reveiw it will just be a 'copy and paste' bog standard response that doesn't actually address anything.
Helen · 4 January 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and any feedback we receive will help us to maintain our high standards of customer care.I’m sorry you felt disappointed by the guidance you were given in February that you would be likely to find a suitable home to buy. This guidance will have been given based on the property market and economy at the time which has seen some changes over the following months. We cannot ever guarantee that a customer selling their house with us will find a suitable property to buy, as this is entirely beyond our control. As selling agents we have a duty to help you to sell your property for the highest possible price and I’m pleased to hear my colleagues were able to achieve an offer you found acceptable in what can be a challenging market.Kind regards,Jeremy Collins, Director
★★★★★ 1/5
TrustpilotThis is the worst letting agent on earth
This is the worst estate agent / letting agent the world has ever seen the I am a tenant, the repeatedly fail to fix problems i have been left without heating or hot water for 4 weeks now over Christmas in temperatures of minus 10 degrees c despite over 50 calls to get them to find a contractor to fix it If i could deal directly with the landlord I would but cant. If I could give them a minus 10 star review to mirror the temperatures i've been left in I would
Paul · 21 December 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review. The experience of tenants in all our properties is extremely important to us. After investigating this matter I can see that my colleagues have attempted to resolve the issues with your boiler from the day the faults were reported. My understanding is that they have found the boiler provider slow to provide the parts necessary for them to conclude the repair. This must be extremely frustrating for you but I can assure you that our team have done everything in their control to resolve the problem and will continue to do so.I’m aware that you have spoken with one of my colleagues recently and hope that you are reassured that we are doing everything we can on your behalf.Kind regards,Jeremy Collins, Director
★★★★★ 1/5
TrustpilotTerrible customer service, poor communication!
Terrible customer service and poor communication.We wanted to buy a house for sale in Knott End. We'd gotten to the point of nearly exchanging contracts, when the seller pulled out asking for more money. We got back in touch with the estate agent and told them that we were unable to increase our offer, and to let the seller know why. We then got a text from the seller about how "since she'd had no contact, she'd assume we can't increase our offer". So, not only did FH not get back in touch with us, despite promising us a call, they also didn't even get in touch with the seller. It was only after our mortgage advisor rang multiple times, with the last time refusing to hang up unless he got an answer, that we finally got the answer that "they considered the sale not to be going forward". Which I could've told them. After all that, the house was then back on rightmove, for the exact same price it was originally, at the exact offer we gave. I would give 0 stars if I could. My advice, don't bother selling with FH, don't bother buying with FH. Absolutely terrible, and I will be avoiding buying any house that they are in charge of selling.
Lizi · 5 September 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. We understand it has been very frustrating not to be able secure your chosen property. We are duty bound to act on the instructions of our clients in all matters relating to their property, as we have in this case. We have a legal duty to inform our vendor clients of every offer that is made for their property and any increase in offers made. I have investigated this matter and can confirm that your increased offer was communicated to the vendor.When a sale falls through, as in this case, the property is automatically re-marketed at the initial price. In this case the property was withdrawn from sale shortly after this took place.Again, we can understand your frustrations in this matter but we are duty bound to follow the instructions of our clients.If you have not yet found your ideal home our team are still here to help.kind regards,Jeremy Collins - Director
★★★★★ 2/5
TrustpilotCaveat emptor when choosing an Agent
Currently on the market for Sale with Farrell Heyworth and rue the day I gave it to them to market.
Noonline · 26 September 2025
Agent replied · 24 December 2025
Thank you for your feedback. We’re sorry to hear that you are unhappy with your experience so far.
For clarity, Farrell Heyworth do not currently advertise on Zoopla and we do not state that we do, although we have used the platform in the past. Our marketing strategy is focused on Rightmove, the UK’s largest property portal, together with a range of targeted digital marketing tools designed to give our clients’ homes the best possible exposure.
We have asked for further information to help us identify your case and look into your concerns in more detail. As this hasn't at this time been provided, we haven’t been able to review the specifics of your situation. We would, however, very much welcome the opportunity to discuss this directly and address your concerns, please contact us via your local branch team if you would like us to do so.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotAll I will say is stay well clear of…
All I will say is stay well clear of the Preston Branch , totally shocking service ......One viewing in 5 months with total lack of feedback and they have the audacity to bill me for digital viewing when I've taken my property of the market with them, which by the way wasn't fully explained .I was told NO SALE NO FEE..
Teresa · 12 February 2024
Agent replied · 12 June 2024
We appreciate you sharing your feedback, and we apologise for any inconvenience caused. Your experience does not meet our usual standards of service, and we take your concerns seriously. We will investigate the issues you've raised regarding the lack of viewings as we strive to always provide clear communication and transparent service. Regarding our deferred marketing fee, this is discussed at the point of instruction and forms part of the contract you enter into with us. Thank you for bringing these matters to our attention. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 2/5
TrustpilotHugely disappointed
Had our property on the market with Farell for 5 months. In that period we had 1 viewing.
Carl · 3 October 2025
Agent replied · 24 December 2025
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and that our service did not meet your expectations.
We have been unable to match the contact details provided with our records to identify your property, so we would encourage you to contact your local Farrell Heyworth branch directly so we can review the matter in full.
For clarity, our marketing fee covers a comprehensive digital marketing package designed to maximise exposure, including professional photography, enhanced listings on major property portals and targeted online advertising. We always work closely with our clients to achieve the best possible outcome, and we regret that you did not feel this was reflected in your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotTook my money for no reason.
They certainly take no time taking your money and removing it from the market and then the house was back on the market again, quicker than I could blink. They coerced me into giving them £80 for anti money laundering checks, even though I was only viewing the house for someone else who was actually buying, otherwise I gad nothing to do with it. It didn't get as far as needing anti money laundering checks (the sellers fault not ours) so therefore I want my money back.
Tara · 13 September 2024
★★★★★ 5/5
TrustpilotNever had a problem with Farrel…
Never had a problem with Farrel heyworth everything went really well been with them years now
Luis · 15 September 2025
Agent replied · 24 September 2025
Thank you for your kind words and continued loyalty over the years. We’re delighted to hear everything has gone smoothly during your time with us and we truly value your ongoing trust in Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotTerrible communication
They sell you the dream when they come and view your property to put it on the market but once you have signed on the dotted line communication is terrible. Delayed response to emails and phone calls. Updates very limited unless I chased them.
Jennifer · 22 October 2025
★★★★★ 1/5
TrustpilotOffice ran by children!
This agent is beyond useless, the offices are ran by children who have no idea what they are doing.
Brian · 9 August 2025
Agent replied · 24 September 2025
Thank you for sharing your feedback. We are very sorry to hear about your experience and the concerns you have raised.
We take professionalism and the standard of our communication extremely seriously, and we are disappointed to learn that you feel we fell short in these areas. Your comments will be reviewed with the relevant team to ensure they are addressed appropriately.
If you are willing to provide further details, we would welcome the opportunity to investigate this matter fully. Please contact your local branch so we can look into it further.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotAwful company
Awful company, steer well clear!! Repairs required at the property we rent that are potentially hazardous and it’s 3 weeks in and they’re still not done!! When you do actually get through to speak to someone you just get attitudeUpdate - Left the property this year with the repairs still not fixed - Also a gas engineer came out and condemned a gas fire, that we had been using for the past 12 months, the director below says they are committed to customer service...... a year after the review was posted
Daniel · 2 November 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.We wish you all the best for the future.Kind regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotUseless company
Useless company, completely inept.Enquired about a valuation was told would be done digitally and to complete info to do on line.Started doing this then 10 mins later get a text advising I had a telephone apt the next day to complete over phone.OK so i cancelled all work apts for the next day and booked time off work to accommodate, no one calls!I call and speak to the lancaster branch manager who was rude and basically stated I was confused and that it wasn't arranged as a call. I asked if this hadn't been arranged how I had texts from staff and asked how I would know staff's works mobile numbers if they hadn't texted.As an upshot of not listening to me, deflecting everything I said I advised I would not be using them.Why would I trust a company with something as important as selling a house when they can't even organise a simple call!I asked to be removed from all future communications. Since then I have been continually harassed by text and email. I have called approx 3 times to request, emailed to request, and even spoken to other branches who have advised that they won't contact.Since then I have had lots more emails and texts.I have called to complain and asked for complaints procedure which is to write to the branch manager i have an issue with!No thanks I will take up with ico as a breach.You won't get any business from me ever again.LAUGHABLE RESPONSE FROM YOU BELOW WHICH FURTHER REITERATES THAT YOU ARE CLEARLY USELESS AND COMPLETLY INEPT....REASON: I HAVE NEVER SOLD ANY PROPERTIES THROUGH YOU SO STUPID RESPONSE AND JUST FURTHER PROVES YOU ARE INCOMPETENT.AND THIS IS YOUR RESPONSE FROM A COMPANY DIRECTOR, IT DOESNT BODE WELL IF YOUR IN CHARGE AS CLEARLY YOU ARE COMPLETELY INEPT OR JUST LYING.
Bob · 2 November 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Our branch team were surprised to hear you were unhappy with the service you received following our successful sale of your property. If you would be willing to expand on your review our branch team would be grateful to hear from you. This will help us to identify the difficulties our customers may be experiencing so we can continue to provide the exceptional customer service standards our customers expect.Kind regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotReally not surprised when i read these…
Really not surprised when i read these shameless reviews!!!! I have been trying to view a couple of properties in the Preston area…. Iam being told i must show my bank statements…which i will not be doing!!! …i have only ever known this when buying property valued over 2 or 3 million. I was told that the vendors are aware of this policy… but when i pop a note through the door of a property I wanted to view….the owner said he wasn’t aware of any such policy…. So if your not getting viewings…maybe this is why!!
Ann · 4 August 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director
★★★★★ 1/5
TrustpilotI phoned about a property immediately…
I phoned about a property immediately the for sale board went up was told they had no details about property no price details and was asked to call back which I did and was promised a call back to arrange a viewing. Never got a call back. I phoned 4 days later and offered an email virtual tour and would get a call to arrange a viewing. Got video but still not got a call back very very ametuer people employed by this company . Just could not be bothered to call me back. Very unprofessional .Best advice DO NOT put your house up for sale with this company.
Peter · 11 July 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear that you were dissatisfied with the service you received when attempting to view one of our properties. Farrell Heyworth conduct 1000's of successful viewings every year and I am extremely surprised and disappointed, as I'm sure you are, to hear this has gone wrong in your case.if you are still searching for the right property our team would be delighted to hear from you.Kind regards,Jeremy Collins, Director
★★★★★ 1/5
TrustpilotI wanted to view a property and I was…
I wanted to view a property and I was on Farrell and Hayworth list with all my details ie my house is sold my address etc but they wanted proof of funds before I can view, meaning they want my bank details . Does this not constitute data protection ? I only wanted to view a property and if I wanted it then proof of funds will be given.This is I am sure not legal but they say it is their policy.So do not be surprised if your bank account is used as you have given all your details to a employee of that company.Do not use them.
Johnty · 17 June 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director
★★★★★ 1/5
TrustpilotGiven a bad reference to new landlord…
Given a bad reference to new landlord for complaining about various issues including sleeping on a mattress on the floor for two months and a boiler leaking gas, they also tried to charge illegal fees. Do not use these agents, they are cruel thugs. I have been in tears. I have supported many clients as a housing adviser and I have never seen a worse tenancy than the one I have had. They lied and denied, and made several false accusations. How they have treated me and other tenants I know is disgraceful and it has all been taken to their ombudsman now. The will never fall on their sword, stubborn, arrogant and cruel!
Ross · 1 January 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Kind regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotI have been trying to get a viewing of…
I have been trying to get a viewing of a property we are interested in for over a week. We received the shoddy video - pretty useless to get a proper impression. We were asked and confirmed we had an offer on our property - Farrell's effectively suggested I was lying and said they would contact our agents for confirmation. The next day another person from the office rang to ask what we thought of the video - said we had seen and requested a viewing ..."we can only do that if yours is sold but I'll get back to you" Heard nothing. An earlier directors response to someone else complaining was "there are lots of people out there with no intention of buying" - well just maybe you have to take the rough with the smooth and that way you might sell on behalf of your clients - appalling approach and appalling service.
Glenn · 8 October 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's also valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director
★★★★★ 1/5
TrustpilotFind another agent
Avoid! Complete shambles this place. Viewed two properties with them this weekend (one of them twice!). Expressed an interest in one said I needed to go away and work out how much I could offer. Then called back in the afternoon to make the offer and they'd sold it to someone else!!!! Shocking communication. Spent the entire day working out what I could afford - they didn't even bother to update me. Total waste of 3 days.
G · 22 March 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We understand it can be disappointing when a property you are interested in is sold. We act on the instruction of our clients who, in this case, chose to accept another offer before you were able to submit yours. We hope you were able to find another property which suits your needs. If you are still in need of assistance our branch teams would be delighted to help you to find your next home. Kind regards, Jeremy Collins - Director
★★★★★ 1/5
TrustpilotDisregard the Equality Act 2010
I'm currently looking for a property to rent since my landlord has now sold my apartment.
Kim · 26 June 2025
Agent replied · 24 September 2025
Thank you for taking the time to share your experience. We are very sorry to hear about your concerns and that you were left feeling dissatisfied with the service you received.
We want to reassure you that we take matters of fairness, professionalism and compliance extremely seriously. We would encourage you to contact our Lettings department directly at lettings@farrellheyworth.co.uk so that we can discuss this with you in more detail and address your concerns fully.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS !!
AVOID AT ALL COSTS !!-Selling a house and they do not contact you when things go wrong, in fact they just don't contact you !!-Have only got any info when we ring them.They change who's handling case but don't tell you.-No apologies when they ignore you but supposedly understand our frustration. -2 weeks after asking and STILL no reply its TOTALLY RUDE. It was not our choice to go with them but we totally regret it now.
Sue · 2 April 2024
★★★★★ 1/5
TrustpilotTried to get a physical viewing for a…
Tried to get a physical viewing for a property in Poulton only to be told I need to supply evidence of a mortgage and evidence of a deposit to save time waster inquiries. A mortgage will depend on whether we have seen and want the property guys! I'm not obliged to hand over financial details to you and you have lost a genuine buyer. Maybe re-think your policy for sales?
A · 28 October 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director
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