Farrell Heyworth Preston reviews

Thank you for your kind words! We are delighted to hear that you had a positive experience with us, and that Erin has been able to assist you with professionalism and dedication. We appreciate your patience, and rest assured, we are doing everything we can to ensure the work on your property is carried out promptly. If you need any further assistance in the meantime, please don’t hesitate to get in touch.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director

We're truly delighted to read your kind words. Selling a home is an important journey, and it's wonderful to know that you felt supported throughout the process. Your appreciation means a great deal to the team, and we're so pleased that we were able to help you achieve a successful outcome. Providing professional guidance, clear communication and a positive experience is something we always strive for. Thank you again for taking the time to share your feedback and for placing your trust in us. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. We are very sorry to hear that you were left unhappy with your experience. We take comments like this very seriously and are disappointed to learn that we did not meet your expectations on this occasion. Our aim is always to provide a professional and reliable service, and we regret that this was not reflected in your experience. If you would be willing to share more details, we would welcome the opportunity to review what happened and address your concerns. Please contact your local branch so we can look into this further. Best regards Jeremy Collins Director Farrell Heyworth

Thank you so much for taking the time to share your experience. We’re really pleased to hear how supported you felt throughout what sounds like a challenging journey. Buying a forever home can come with unexpected hurdles, so it’s reassuring to know that clear communication, commitment and consistent care helped make the process manageable for you. Alison Whiteside will be delighted to read your comments. Her professionalism and dedication to keeping clients informed and supported is something we value greatly, and it’s lovely to see that recognised so warmly. Thank you again for your recommendation, and we wish you every happiness in your new home. Best regards Jeremy Collins Director Farrell Heyworth

We’re really pleased to hear about your experience and thank you for sharing your feedback. It’s reassuring to know that Alison Whiteside was able to support you so thoroughly and do everything possible to help resolve the challenges you faced. Going above and beyond for our clients, while remaining professional and supportive throughout, is something we value highly, and your comments reflect that commitment perfectly. We’re also glad to hear that you found the wider team professional during the process. Alison will be delighted to receive your kind words and recognition. Thank you again for choosing Farrell Heyworth and for taking the time to recommend us. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns. As estate agents, we act on behalf of our vendors and are required to follow their instructions carefully. To protect their position and avoid unnecessary disruption, we ask applicants to demonstrate that they are in a position to proceed before viewing our vendors’ properties. This approach is designed to ensure that viewings are meaningful and that sellers can have confidence in the level of interest being shown in their home. We understand that this can feel frustrating, particularly where properties sell quickly, and we appreciate that different buyers will have different perspectives on the process. However, our priority is always to act in the best interests of our clients and to support smoother transactions for everyone involved. We’re unable to comment on individual circumstances publicly, but concerns are always best discussed directly with the branch involved so they can be addressed appropriately. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear that you feel dissatisfied with the experience and the length of time the transaction has taken. We recognise how frustrating this must be. We would very much like to look into the concerns you’ve raised in more detail. However, as we’re unable to identify the transaction or the parties involved from the information provided, it isn’t possible for us to investigate this further or review the circumstances in the appropriate context. As estate agents, we act on the information available to us at each stage and in line with our client’s instructions, and buyer circumstances can change as a transaction progresses. We’re unable to comment on individual situations or specific communications in a public forum. We understand how delays and uncertainty can impact a sale, and concerns of this nature are best addressed directly where they can be properly reviewed. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. I'm sorry to hear that despite a fantastic start from Nathan and the team at the time of writing this review you still not moved in to your new property. We investigated this matter at the time and provided a full reply. I understand this must have been extremely frustrating for you, as it is for us. If you would like to discuss this or any other matter with the team they are keen to assist you.Kind regards,Jeremy Collins - Director

Thank you for sharing your feedback. We are very sorry to hear that you were disappointed with your experience and that our service did not meet your expectations. We understand your concerns around communication and the marketing fee, and we regret that you did not feel fully supported during your time with us. Please be assured that your comments have been noted and shared with the team, as we are committed to improving the service we provide to our clients. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback. Given your experience buying and selling property regularly, it’s reassuring to hear that this sale progressed smoothly and met your expectations. We understand how important clear communication and momentum are, particularly when transactions need to stay on track. It’s great to see Alison Whiteside recognised for the role she played in helping move the sale through to completion. Her practical, focused approach is exactly what we aim to deliver, especially where timing and coordination matter. Thank you for choosing Farrell Heyworth, and for taking the time to leave your comments. Best regards Jeremy Collins Director Farrell Heyworth

We’re really pleased to read this, and thank you for taking the time to share such a detailed account of your experience. It’s great to know that the Barrow team were able to step in, regain momentum and secure a buyer for you after a difficult start elsewhere. We’re especially glad that you found the office approachable and supportive throughout the process. We also appreciate your openness about the challenges once an offer had been accepted. While elements of the conveyancing process can sit outside our direct control, it’s reassuring to hear that Alison Whiteside provided such consistent, positive support at what was clearly a demanding stage. Her proactive, calm approach and commitment to keeping matters moving are very much in keeping with the service we aim to provide, and your kind words will mean a great deal to her. Thank you again for your feedback and for trusting Farrell Heyworth with your sale. We wish you all the very best for the future. Best regards Jeremy Collins Director Farrell Heyworth

We're pleased to hear that you would be happy to use Farrell Heyworth again, and thank you for taking the time to share your experience. It's great to know that Alison Ainsworth provided helpful support with purchaser communication and contributed to keeping the process moving smoothly. Clear, responsive communication is an important part of any property transaction, and we're delighted that this was reflected in your experience. Your feedback is very much appreciated, and we’re grateful for your recommendation. We look forward to assisting you again in the future should you require our services. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave your feedback. We appreciate you sharing your experience and we’re pleased to hear that your property has now sold successfully. Valuations are provided as a professional opinion based on market conditions, comparable evidence available at the time and buyer demand, and they can vary between agents. Ultimately, the final sale price is determined by the market and the level of interest generated once a property is launched. We wish you all the very best moving forward and thank you again for taking the time to comment. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. We would like to clarify that, as outlined in the contract signed in June, our services include a deferred marketing fee, which becomes payable upon completion of the sale or if the property is withdrawn from the market. This is clearly detailed in the agreement.We’re sorry to hear that you’re disappointed with your experience. If there is anything further you would like to discuss, we’d be happy to assist and ensure your concerns are addressed. Thank you for bringing this to our attention.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you so much for your kind words! We're delighted to hear that the team at the Morecambe branch, especially Kyran, provided you with such exceptional service. Your satisfaction is our priority, and we're thrilled that you're pleased with your new home.If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for sharing your feedback, we’re really pleased to hear how happy you are with your move and your overall experience with Farrell Heyworth. It’s great to know that the support from our sales progression team stood out, particularly the service provided by Alison Whiteside. Helping transactions move forward smoothly and keeping clients informed throughout the process are key priorities for us, and it’s reassuring to hear that this made a positive difference for you. Alison will be delighted to see your comments, and we truly appreciate your recommendation to anyone considering buying or selling a property. Best regards Jeremy Collins Director Farrell Heyworth

Thank you very much for your kind words. We’re delighted to hear that Alison Whiteside made such a positive difference during the sales progression stage. Going above and beyond, giving time generously and approaching everything with warmth and care are qualities we value highly, so it’s wonderful to see those recognised so clearly. It’s also lovely to hear how personable and approachable you found Alison, feeling supported by someone who genuinely wants to help can make all the difference during what can otherwise be a demanding process. Thank you again for taking the time to leave your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. We sincerely apologise for any miscommunication and any inconvenience caused during the transfer of your properties to our management.I am pleased to confirm that the issues have now been discussed in full, a resolution is swiftly underway, and we are in direct contact with both you and your previous agent to ensure a smooth handover of the tenant deposits. We are committed to moving forward and securing a successful let for your property as soon as possible.We value your business and are focused on providing you with the high level of service you expect. Please feel free to reach out to us directly if you have any further questions or concerns.Best regards,Jeremy CollinsDirectorFarrell Heyworth

We’re sorry to hear that you feel dissatisfied and that your experience has caused frustration. We’re unable to comment on individual circumstances publicly, but we take concerns around communication and consent seriously. Our intention is always to ensure correspondence is appropriate and aligned with agreed processes. Please contact your nearest branch so that we can investigate this matter on your behalf. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback. We’re really pleased to hear that your experience felt supportive and professional from beginning to end. Clear communication and offering sound advice at the right moments are so important during the process, and it’s reassuring to know this made a positive difference for you. Alison Whiteside will be delighted to read your comments. Her helpful approach and commitment to keeping clients informed are qualities we value highly, and it’s great to see them recognised. Thank you again for taking the time to leave a review, it’s very much appreciated. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your feedback and for choosing Farrell Heyworth Cleveleys for both your purchase and sale transactions. We're delighted to hear that Katie and the team provided seamless service and kept you informed throughout the processes. Your recommendation is greatly appreciated, and we're here to assist with any future property needs you may have. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience with us. We appreciate your feedback.Ensuring a professional and effective service is paramount to us, and we regret any miscommunication regarding the marketing fees. We strive to maintain clear and transparent communication throughout the selling process to meet our clients' expectations.Regarding the property description and feedback received, we understand your perspective and value your input. Our goal is always to present properties in the best possible light to attract potential buyers. If you have any further concerns or would like to discuss this matter further, please feel free to contact us directly at 01229 839090. We wish you success with your property and thank you for considering our services.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for sharing your feedback. We understand the distress this situation has caused and would like to provide some clarification.Our professional team at Farrell Heyworth operates strictly within legal guidelines and landlord instructions. In this case, we were instructed by the landlord to serve a Section 21 notice, which legally requires a minimum of two months' notice. This procedure was followed in accordance with the Housing Act to ensure compliance with the law.While we understand the length of tenancy and the challenging circumstances of your parents, our actions are in line with our legal requirements and obligations to our client. We strive to handle all matters with professionalism and sensitivity. We regret that you feel our actions have shown a lack of care, but we assure you that we are adhering to legal requirements and landlord directives.I understand you have recently received further correspondence from Cerys with further guidance on the next steps for your parents and securing further accommodation.Best regards,Jeremy CollinsDirectorFarrell Heyworth