Farrell Heyworth Preston reviews

We're sorry to read that you remain dissatisfied with your experience and appreciate you taking the time to share your feedback. As this review relates to a number of specific matters, we are unable to comment on individual circumstances in a public forum. We do, however, take any concerns raised by our customers seriously and are committed to reviewing them fairly and thoroughly. We understand that our Branch Manager has already been in contact regarding your concerns and has provided details of our formal complaints procedure. In order for us to fully investigate the points you have raised, we would welcome the opportunity to receive the details of your concerns through that process. This will allow the appropriate team to consider each matter carefully and provide a comprehensive response. With regard to the digital marketing fee referenced in your review, this forms part of the marketing package agreed at the outset of instruction and supports a range of promotional services provided on behalf of our clients. However, any concerns you may have regarding fees or services received can also be considered as part of the formal complaints review. We appreciate that moving home can be a stressful experience and are disappointed to learn that you have been left with this impression of our Morecambe branch. We remain willing to investigate the matters raised once the details of your complaint have been submitted through the appropriate channel. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear how strongly you feel about your experience with our Cleveleys branch. We understand how frustrating this situation must be, particularly where expectations around marketing activity, communication and overall service do not feel aligned with what was anticipated. Your comments have been noted, and we recognise the impact this has had. With regard to your concerns, we have previously provided details of our complaints procedure so that your feedback can be reviewed thoroughly and fairly. We would respectfully encourage this route to be followed, as it ensures your concerns are considered in full and responded to appropriately. As a matter of policy, we are unable to comment on specific arrangements or individual circumstances within a public forum. Best regards Jeremy Collins Director Farrell Heyworth