Every review we hold for the Preston office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDISCRIMINATED AGAINST!!
Was told a house was not for rent as landlord was taking it off for good, this was after I had told them a few day earlier I was on full disability so did get housing benefit. I asked if he was going to put it back on again anytime soon and was told no as he didnt want to rent it out ever again. The next day, it said on the house it was Let agreed! So they clearly discriminated against me which they are legally not allowed to do anymore. I'm just as good as anyone else and trustworthy as anyone who works, but with being disabled I sadly cant work. I was extremely upset. This should not be happening in 2022!!
Sarah · 18 July 2022
★★★★★ 1/5
TrustpilotAvoid At All Cost!
Honestly if I could give them zero stars I would. Absolute complete time wasters. I went to view a property on behalf of my sister wanting to relocate near me. We were told the property was chain free at the time of viewing. Turns out the seller hadn’t even found a property to buy! Communication was truly dreadful throughout (I’m talking contact them several times a week with not so much as an acknowledgment that they’ve got your message dreadful). And if by some sheer miracle they do get back in touch with you, they sounded so rude like they were the ones doing you a favour. How this company is still running, I’ll never know. All the staff either needs sacking or some serious customer services training. To top it off, after 6 months of waiting, the sale ended up falling through. I’m guessing through their lack of communication with both parties because seller said ‘he was fed up’ HE WAS FED UP?! Must be having a laugh. My guess is their communication with the seller was just as sh***y as their communication with us. Save your money and list your property with someone else. Wish I’d read their reviews from the start. No surprises they are mainly negative.
Lola · 30 June 2022
★★★★★ 1/5
TrustpilotCrooks, thieves and liers
As with all the other bad reviews I can confirm this estate agents is a bunch of crooks!! I was supposed to rent a property on Victoria Road in St annes last week my name is David, after taking a key deposit off me to proceed and telling me I'd been approved, days later I get told that now I havnt been approved and they will NOT return my deposit of £184 !!! I am taking legal action but be warned stay clear of these crooks they will Rob you blind!!! Also they do NOT return calls and very rude, at least Dick Turpin wore a mask DO NOT give them any money you will loose it
DaveyRavey · 20 June 2022
★★★★★ 1/5
TrustpilotWould I recommend Farrell Heyworth Morecambe…
Would I recommend Farrell Heyworth Morecambe, Yes but with some caution!My main issue is they tried to overcharge by £516.72. When this was raised with the Assistant Manager I received an email confirming their charge would be the agreed price, only for them to present an inflated bill to my Solicitor a month later. I raised this inflated final bill with the Assistant Manager who gave an unsatisfactory response and did not address the problem of the over charge. This was escalated to the Branch Mangers attention who, after investigating, claimed this was because ‘the house would sell itself’ and a discount had been applied at the start of the sales contract. Regardless of this an inflated invoice had been presented to the Solicitor for payment and the problem of the overcharge had not been accepted or addressed to my satisfaction.In addition to this, they proved to be slow by not updating their portal with accurate and up to date information. An example of this would be, 4 x days after completion and handover the portal still shows that searches agreed, enquiries, exchange date agreed, exchange of contracts and completion are still outstanding. This is not the case, the house has sold!Their bill will be paid for the agreed price however having attempting to overcharge, when this issue had already been raised with Management, I find this unacceptable given that I am supposedly paying a well-established and professional company for services and expertise. Had the correct bill been presented, feedback would have been more favourable. Please ensure you check your final bill before instructing your Solicitor to pay, it may be wrong especially if a discount has been applied.
Phil · 2 May 2022
★★★★★ 1/5
TrustpilotTake you money for 17 years and let your house and garden be left to rack and ruin
Take your money but dont do anything, tenants have just moved out and the property is left with years of distruction....I have lost £1000's I will be taking this company to court DON'T let them do it to you
Julia · 11 April 2023
Agent replied · 12 June 2024
We are sorry to hear about your dissatisfaction with our services. However, we would like to clarify that, as your lettings agent for many years, we have always acted in accordance with your instructions and our legal duty to you.Regarding the issue of property maintenance, we would like to point out that as per our legal duty, we always encourage our clients to keep their properties well-maintained and address any repair issues as soon as they arise. Any repairs that have been agreed upon by the clients with contractors become their responsibility.We would like to assure you that we take all complaints seriously and will be happy to address any specific concerns you may have. I understand that my colleagues are continuing to support you with the ongoing dispute between yourself and a recent tenant regarding the way the property was left after it was vacated. Please do not hesitate to contact our tenancy team to discuss this matter further.Sincerely,Jeremy Collins, Farrell Heyworth
★★★★★ 1/5
TrustpilotAppalling customer service with zero…
Appalling customer service with zero moral compass. We bought a house that was being advertised by Farrell Heyworth. Firstly they wouldn't let us even view their online video until ours was sold, yet when I called up again another day I was allowed to view the house in person. It seems the rules depend on which person happens to answer the phone. We had our offer accepted on the house; it immediately changed to sold stc on Rightmove. Approx 8 weeks into proceedings, after thousands of pounds in solicitors fees down, we think we're just waiting on a move date and have begun packing. I by coincidence go to look at it on Rightmove and it's back on the market again. I call to find out what's going on and after a lot of to-ing and fro-ing I'm told the vendor decided it was taking too long and told them to resell it. Farrell Heyworth didn't even have the decency to let us know this; we'd have been oblivious if we hadn't seen it ourselves. They claim they called, but we had no missed call and no voicemail. Our solicitor was equally as oblivious.So we were stressed out of our minds, frantically trying to hurry everything along at their insistence (bearing in mind the average sale takes 12 weeks and we were only 8 weeks in, with Christmas in the middle) while they think it's acceptable to still show people round and consider offers elsewhere.They continued to advertise it as available even though our solicitor gave assurances everything was going ahead and still even after we had agreed on an exchanged date. We had even accepted a lower offer on our own house to make it move as fast as possible to meet their ridiculous demand to exchange quickly. Whenever you call them for an update whoever you speak to doesn't know what's going on. Every single promise of a call-back never happens. Fast forward a few weeks and we've all agreed an exchange date. We've booked in a removal company, packed our entire house up.... Only to get a phone call from Farrell Heyworth 12 hours before the exchange to say they've just discovered that the vendor doesn't legally own the property. The property we're due to exchange on and move into the following day. They tried to imply the vendors solicitor was at fault (and I'm sure they were too), but how has Farrell Heyworth got this far into a sale when they *clearly* haven't adequately checked ownership?! It absolutely beggar's belief. So we had to pack all our belongings into the removal vans, and sit in an empty house until 4pm on the exchange day just hoping it would get sorted (which thanks to our solicitors, it did by the skin of the teeth). Over a month after the sale and guess what? Farrell Heyworth are STILL advertising the house. The house that we are the legal owner of. I've called them twice to ask them to remove it and yet it's still on Rightmove listed as available, with excuses that "Rightmove mustn't have caught up yet". A month later? Sure.... I would avoid this company like the plague.
Trustpilot · 25 March 2022
★★★★★ 5/5
TrustpilotVery helpful company
Very helpful company , Erica was our point of contact and certainly went the extra mile, would definitely recommend a great team thank you
Julie · 10 February 2023
★★★★★ 1/5
TrustpilotDreadful service
We appointed Farrel Heyworth as lettings agent for our rental property, paying for their full management package. It was a huge mistake and one we wouldn't want anyone else to make. Having convinced us to let one of their employees take the rental, vouching for their character, Farrel Heyworth subsequently conducted no periodic inspections during the tenancy. When the tenant left the property it was in a very poor condition needing over £1500 of works to put it back in to rentable order, a fact confirmed by Farrel Heyworth themselves. We therefore tried to retain the tenants deposit, however owing to the lies of the tenant and Farrel Heyworth's failure to have either a proper inventory or to act diligently in dealing with the case, the tenant retrieved the bulk of the deposit leaving us out of pocket by over £1000. Farrel Heyworth know we are in the right and their employee has acted entirely improperly, but they will do nothing about it. In brief, they don't care and on our experience they are simply not fit to operate as lettings agents.
Chris · 2 March 2022
★★★★★ 1/5
TrustpilotNot allowed to view a property
Rang up this morning to arrange a viewing of a property only to be told that we can't until we have either a sale agreed on ours or cash in the bank.To put this in context, the house we live in now was our third choice but as we couldn't view the first 2 as they were for sale with this agent, we ended up here.We are in the lucky position that where we live, houses sell within days and due to bereavement, we won't need a mortgage but it seems that this just isn't good enough.I seriously wonder how they are still in business and do the vendors know how many viewings they don't get?It's not like we were messing around, we need to move into a bungalow as I'm disabled and even have the boxes to pack our things!
Leanne · 20 January 2022
★★★★★ 1/5
TrustpilotTotally ignored
Phoned up the Preston branch to book a viewing of a property I’m interested in buying and they didn’t get back to me. TWICE. So I decided to go round to the house to tell the seller that they should probably use a different estate agent. The lady actually told me that she hadn’t been told at all. I’m sure they’ll blame it on being busy, but if any potential sellers are reading this then I would advise you to use a more competent agency.
Martin · 16 January 2022
★★★★★ 1/5
TrustpilotI would give no stars if possible
I would give no stars if possible. I would not buy or sell through farrell heyworth ever again. I sold a property through the Cleveleys branch and it's been a terrible experience. I know some of it wasn't their fault as such but communication was shockingly bad. Even dealing with the branch manager for me absolutely no where. An empty house that had no chain and an investment buyer took 6 months. Their fees are also way over what other estate agents charge and so I expected much better service. Avoid, avoid , avoid!
Hayley · 7 January 2022
★★★★★ 1/5
TrustpilotDirector replied 4 months after my complaint
Got a reply from a Director, Jeremy Collins, almost 4 months after my Trustpilot review, he obviously could not give a damn and doesn't know how to handle dissatisfied customers. He has not not addressed or replied to my complaint. Still didn't offer a viewing on the half million pound property I enquired about that is STILL up for sale. Just HILARIOUS. Definitely , the most unprofessional company I have ever dealt with. They have a" couldn't care less" very arrogant attitude. 96% of customers are dissatisfied with the way their enquiry was handled. Staff lie, lie and lie again!!!! Just unbelievable.
Peter · 3 November 2021
★★★★★ 1/5
TrustpilotUtterly useless agent
Utterly useless agent as other reviews attest. Demanding proof of funds even to arrange a viewing - it's like they don't even want to sell their poor client's properties! When they're not doing that, they're ignoring enquiries entirely. Why anyone would use them I have no idea. Avoid like the plague.
Peter · 4 April 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director
★★★★★ 1/5
TrustpilotDo not do business with this company, unprofessional and immoral. STAY CLEAR!
Farrell Heyworth did not take my complaint seriously, refused to take responsibility for making me homeless, even though it was directly their fault!This company is dishonest and misleads people, please do not waste your time or risk your futures by dealing with this company in any possible way as a tenant or a landlord. STAY CLEAR!Farrell Heyworth refused to send a tenancy agreement, fobbing me off and advising they were awaiting documentation from the landlord. They emailed me to confirm a move in date and assured me to not worry about the tenancy agreement saying that the move in date was set and the tenancy agreement is usually signed a day before the move in date. In the same email I was advised to end my current tenancy so I could move into their property.Two days before move in date, I was advised the property was unfit for habitation. This is an understatement as I received pictures of the property showing the extensive mold, waste and rubbish, blocked toilets, and general disrepair and unhygienic condition throughout the entire 5 bedroom property. Farrell Heyworth new about the state of the property much longer before they advised me about it, and knowingly advertised the property with misleading pictures on their website.The current tenants had apparently refused to move out in time. Farrell Heyworth new that the tenants were still in the property past their tenancy end date at the time they confirmed to me everything was ok and encouraged me to end my own tenancy. Not once did they inform me of the problems with the property or tenants, leading me to believe at every turn, everything was ok and on course for my move in date.As I had already handed in my current tenancy, and the Farrell Heyworth property was no longer fit to move into. I was made homeless, and have had to put my belongings in storage.And if that whole experience was not bad enough.... my complaint about it was not taken seriously. Not once was my complaint escalated to a manager, or a complaints team. It was dismissed entirely, and they refused to acknowledge or grasp the seriousness of the situation they put me in. I can not stress this enough....DO NOT TRUST THIS COMPANY, ALL OF THEIR ADVERTISMENTS WILL BE FALSE AND MISLEADING, THEY DO NOT TAKE COMPLAINTS SERIOUSLY AND HAVE NO MORALS. THEY WILL LET YOU BECOME HOMLESS AND NOT EVEN APOLOGISE FOR IT. AVOID AVOID AVOID!
Samantha · 11 October 2021
★★★★★ 1/5
TrustpilotUnprofessional & Disgusting customer…
Unprofessional & Disgusting customer service from Elliott at the Morcambe branch . He physically assaulted me as he did not want me leaving the shop with my keys! He even threatened me by offering to “meet me outside after work to sort things out! “
Shaun · 26 October 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review. We take any allegations of inappropriate conduct very seriously and are keen to investigate this matter further. Our branch manager, John Holloway, would be grateful if you could contact us as soon as possible as we do not have your contact details. Our branch contact telephone number is 01524 832929 and we look forward to hearing from you.Kind regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotNot to be trusted agent viewed a house…
Not to be trusted agent Farelheyworth Preston fulwood viewed a house asking price I agreed to pay received a email confirming offer Accepted asking for Soliciters details in the same email confirmation offer not accepted the vendor is asking for more money then what the house is on the market for how does that work the house already over priced for the market value unprofessional deceiving at the least
Atif · 13 October 2022
★★★★★ 1/5
TrustpilotShocking Customer Service
Attempted to use Farrell Heyworth for rental properties in the Preston area, completed personal detail forms, being offered first refusal on a property which was yet to be listed. After numerous chasing up emails, nothing in return. If you are desperate for a rental (Soon to be homeless or otherwise) do not use Farrell Heyworth as their customer service is shocking, they will not get back to you. Wasted 3 days of our precious time.
Christopher · 8 December 2021
★★★★★ 1/5
TrustpilotWorst estate agent ever
The worst estate agent I have ever come across
Mark · 22 August 2025
★★★★★ 1/5
TrustpilotBait and switch
Bait and switch, don’t trust the company. Offer fictitious costs for properties then increase the cost when applying
Stephen · 21 November 2023
Agent replied · 12 June 2024
We appreciate your feedback and apologise for any frustration you've experienced. Occasionally, landlords may need to make adjustments to the rent during the marketing process, and we are duty-bound to communicate this to prospective tenants. We strive to be transparent and understand your concerns. If you have further questions or would like to discuss this matter, please feel free to reach out to our lettings team.Best regards,Jeremy CollinsDirectorFarrell Heyworth
★★★★★ 1/5
TrustpilotCompany clearly isnt well managed
Since finding a place to rent, i've asked numerous times via a 'opt out' link and email, to be removed from mail lists for promotional material. It is months later and I am still receiving emails when consent has been revoked.
Curtis · 30 May 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. I hope this matter has now been resolved for you. If you are still receiving unwanted correspondence please contact us at marketing@farrellheyworth.co.uk and we will remove you from all our mailing lists.Kind regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotIf I could give less than 1 star I…
If I could give less than 1 star I would. Awful customer service. Disgusting malpractice and mistreatment. Unprofessional and rude. Do not rent with this company!
Abi · 18 April 2023
Agent replied · 12 June 2024
We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients.We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter.Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers.Thank you for taking the time to share your feedback with us.Best regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotUnprofessional and keep saying…
Unprofessional and keep saying different things and messing around when put a bad a review they took house from us
Muhammed · 20 March 2025
★★★★★ 1/5
TrustpilotShocking Property Management service
Shocking Property Management service. Blatantly obvious damage and neglect by the tenants not picked up in inspection reports leading to a big bill once they left. Incompetent management of the tenant's departure led to limited deposit being recovered.
Chris · 18 November 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.We wish you all the best for the future.Kind regards,Jeremy Collins - Director
★★★★★ 5/5
TrustpilotHouse sale Carnforth.
The sale of our house went very smoothly. Debbie Woodhouse from the Lancaster Branch, who dealt with the sale was very friendly and knowledgeable and kept us well informed during whole sale process. Thank you very much Debbie. Would recommend to anyone selling or buying their home to go with yourselves.
J.Hodkinson · 15 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
