Trusted Agent profile · Preston
★★★★★
204 reviews across 1 platform
309, Garstang Road, Fulwood, Preston, PR5 6LB
Part of Farrell Heyworth, see every office.
Farrell Heyworth's office in Preston, at 309, is rated 2.5 out of 5 across 204 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Farrell Heyworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Preston.
Every review we hold for the Preston office, from every platform, shown as written. First names only.
1/5
TrustpilotNot to be trusted agent viewed a house…
Not to be trusted agent Farelheyworth Preston fulwood viewed a house asking price I agreed to pay received a email confirming offer Accepted asking for Soliciters details in the same email confirmation offer not accepted the vendor is asking for more money then what the house is on the market for how does that work the house already over priced for the market value unprofessional deceiving at the least
1/5
TrustpilotShocking Customer Service
Attempted to use Farrell Heyworth for rental properties in the Preston area, completed personal detail forms, being offered first refusal on a property which was yet to be listed. After numerous chasing up emails, nothing in return. If you are desperate for a rental (Soon to be homeless or otherwise) do not use Farrell Heyworth as their customer service is shocking, they will not get back to you. Wasted 3 days of our precious time.
1/5
TrustpilotWorst estate agent ever
The worst estate agent I have ever come across
1/5
TrustpilotCompany clearly isnt well managed
Since finding a place to rent, i've asked numerous times via a 'opt out' link and email, to be removed from mail lists for promotional material. It is months later and I am still receiving emails when consent has been revoked.
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. I hope this matter has now been resolved for you. If you are still receiving unwanted correspondence please contact us at marketing@farrellheyworth.co.uk and we will remove you from all our mailing lists.Kind regards,Jeremy Collins - Director
1/5
TrustpilotBait and switch
Bait and switch, don’t trust the company. Offer fictitious costs for properties then increase the cost when applying
We appreciate your feedback and apologise for any frustration you've experienced. Occasionally, landlords may need to make adjustments to the rent during the marketing process, and we are duty-bound to communicate this to prospective tenants. We strive to be transparent and understand your concerns. If you have further questions or would like to discuss this matter, please feel free to reach out to our lettings team.Best regards,Jeremy CollinsDirectorFarrell Heyworth
1/5
TrustpilotIf I could give less than 1 star I…
If I could give less than 1 star I would. Awful customer service. Disgusting malpractice and mistreatment. Unprofessional and rude. Do not rent with this company!
We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients.We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter.Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers.Thank you for taking the time to share your feedback with us.Best regards,Jeremy Collins - Director
1/5
TrustpilotUnprofessional and keep saying…
Unprofessional and keep saying different things and messing around when put a bad a review they took house from us
1/5
TrustpilotShocking Property Management service
Shocking Property Management service. Blatantly obvious damage and neglect by the tenants not picked up in inspection reports leading to a big bill once they left. Incompetent management of the tenant's departure led to limited deposit being recovered.
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.We wish you all the best for the future.Kind regards,Jeremy Collins - Director
1/5
TrustpilotAbsolutely dreadful not apply
Absolutely dreadful service n aftercare after I became a tennet, there was no customer care and no help or support and it took ages to fix every problem n I would never use them again. They took 3 months to sort out blinds n over 8 months to solve a little damp issue. I advise people to stay away
1/5
TrustpilotTerrible service
Terrible service. We have a big deposit and no chain and refusing to let us view a property, lost out on a possible sale for their vendor. Would advise all vendors to avoid.
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Kind regards,Jeremy Collins - Director
1/5
TrustpilotDon’t use this incompetent company if you want to sell your house
Wish I’d looked at the reviews before wasting our time asking this useless company to value our property with a view to selling it for us. Short email after they’d viewed the property with a completely nonsensical valuation. When emailed them asking for how they had arrived at that figure didn’t even bother to reply
1/5
TrustpilotDo not sell with this Company!!!
1/5
TrustpilotStaff very rude and not helpful in…
Staff very rude and not helpful in anyway disgrace and will never rent off them again
5/5
TrustpilotThese guys (Katie & Simon) from the…
These guys (Katie & Simon) from the clevelys branch have been amazing,I have sold 2 properties with them.theybhave shown nothing but professionalism and amazing customer service from start to finish,always get back to you and keep you fully updated.highley recommend!!!
5/5
TrustpilotExcellent service and advice
Farrell Heyworth Property sales department were excellent, from the initial advice as to value through to completion - matters were chased where needed - I thoroughly recommend them and will use them again
1/5
TrustpilotI would give this company a zero if…
I would give this company a zero if there was an option. Liars and incompetent losers. Will never rent through this rip off company. A total mistake on my part. Pls BEWARE!!!
1/5
TrustpilotUnreliable agents
Absolutely horrendous customer service, no communication, the phrase "doesn't care less" springs to mind. This review is regarding the Cleveleys branch!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Farrell Heyworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Preston.
