Farrell Heyworth Preston reviews

We’re extremely grateful that you took the time to share such heartfelt feedback. It’s clear from your comments just how important Alison Whiteside’s support and persistence were throughout what sounds like a demanding and emotional period. Helping to coordinate both a sale and a purchase can be challenging, and it’s reassuring to hear that Alison went above and beyond to ensure everything progressed and that you were able to settle into your new home. At Farrell Heyworth, we pride ourselves on providing consistent, dedicated support and genuinely caring about the outcomes for our clients. Your words reflect those values perfectly, and Alison will be immensely proud to read how positively her work has impacted you. Thank you again for your trust and for recognising Alison as such a key part of your journey. We wish you every happiness in your new home. Best regards Jeremy Collins Director Farrell Heyworth

We’re delighted to hear how positive your experience was, both during your property search and once you’d found the right home. Clear, timely communication and being readily available to help are central to how we support our buyers, so it’s reassuring to know that this came through at every stage. We’re particularly pleased to see Alison Whiteside recognised for her outstanding work. Her proactive approach, willingness to chase where needed and ability to explain things clearly, both over the phone and in writing, are qualities our clients value greatly. Sales progression can often rely on persistence and experience, and it’s great to know that Alison’s support and knowledge helped keep everything moving and gave you confidence throughout the process. Thank you again for sharing such thoughtful feedback. We wish you every happiness in your new home. Best regards Jeremy Collins Director Farrell Heyworth

We’re truly delighted to read this, thank you for such a thoughtful and generous review. It’s reassuring to hear that from the very first contact you felt supported and in safe hands. Sales progression can be challenging at times, particularly when delays or complications arise, so having someone calm, experienced and determined guiding things forward can make all the difference. Your description of Alison Whiteside’s professionalism, care and persistence reflects exactly how she approaches her role. Keeping everyone informed, working closely with others in the chain and maintaining momentum, even when things become difficult, are values we place great importance on. We’re very pleased that Alison was able to provide that reassurance and ultimately see your sale through to completion. Thank you again for taking the time to share your experience and for your kind words. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing such kind and thoughtful feedback. We know how demanding the moving process can be, particularly when challenges arise, so it’s reassuring to hear that you felt supported throughout. It’s lovely to know that Alison Whiteside was able to be there for you as a family, offering consistent reassurance and clear communication during a naturally stressful time. Her commitment to working tirelessly behind the scenes and staying accessible by phone and email is exactly what we aim to provide, and it’s clear her efforts helped carry things through to completion. Alison will be extremely grateful to read your comments, and your appreciation means a great deal to her and the wider team. Thank you again for taking the time to leave such meaningful feedback. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share such detailed feedback about your experience. We’re really pleased to hear that both the Chorley office sales team and the sales progression department supported you so well, particularly during what sounds like a very challenging sale. When transactions become complex, perseverance, clear communication and determination are vital, and it’s reassuring to know that this made a real difference in getting matters through to completion. Alison Whiteside will be extremely proud to read your comments. Her commitment to overcoming obstacles and keeping sales moving, even in difficult circumstances, is a real strength, and your recognition of her contribution as an asset to the company is very much appreciated. Thank you again for your kind words and for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

We’re really pleased to read your kind words and thank you for taking the time to share your experience. Buying your first home can be daunting at the best of times, and even more so when the process is drawn out by matters beyond anyone’s control. It’s reassuring to hear that Alison Whiteside was able to support you throughout, keeping things moving and guiding you through to completion with professionalism and determination. At Farrell Heyworth, we pride ourselves on staying committed to our clients from start to finish, particularly during challenging transactions, so it’s great to know that this came through in your experience. We’ll be sure to pass on your thanks to Alison. Wishing you every happiness in your new home, and thank you again for your recommendation. Best regards Jeremy Collins Director Farrell Heyworth

We’re delighted to hear that your experience as you purchased your new home was such a positive one. It’s great to know that the team provided the support and guidance you needed throughout the process and helped make everything as smooth as possible. We’re especially pleased to hear your kind words about Gabby Hughes. Her proactive communication and commitment to keeping clients informed are qualities we value highly, and we will be sure to share your feedback with her. Thank you for taking the time to recognise the team’s efforts. We truly appreciate your comments and wish you every happiness in your new home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your experience with us. We’re really pleased to hear how supported you felt during the progression of your sale, especially at a point when things were starting to feel stalled. Helping to keep momentum and communication moving is an important part of our role, so it’s reassuring to know this made a real difference. Alison Whiteside will be delighted to read your comments. Her proactive, professional approach and willingness to push matters forward on behalf of clients is something we value greatly. Thank you again for your kind words and for taking the time to leave a review. Best regards Jeremy Collins Director Farrell Heyworth

We’re really pleased to hear about your experience. It’s reassuring to know that Alison Whiteside was able to provide steady support and act as an effective intermediary during what sounds like a particularly stressful stage of the sale. Her determination and commitment to keeping things moving, especially when progress felt challenging, are qualities we value highly. Thank you for taking the time to share your feedback and for recognising Alison’s efforts, it will mean a great deal to her. Best regards Jeremy Collins Director Farrell Heyworth

We’re delighted to hear about your experience and thank you for taking the time to share it. Purchasing a new home can be challenging at the best of times, and losing a buyer along the way understandably adds pressure. It’s reassuring to know that Alison Whiteside was able to support you throughout, offering clear advice and staying alongside you at every stage to help you navigate the process with confidence. At Farrell Heyworth, we place great importance on being supportive, proactive and approachable, particularly when circumstances become difficult, so your comments truly reflect the service we aim to provide. Alison will be very pleased to receive your kind words. We wish you all the very best in your new bungalow and thank you again for your recommendation. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear how dissatisfied you feel about your experience, particularly given the disruption you describe during your tenancy. We appreciate that issues affecting someone’s home can be extremely upsetting. We’re unable to comment on individual circumstances publicly. Where there is a disagreement concerning a tenancy deposit, the appropriate independent process is available to consider the information provided by both parties fairly. We understand that you wish to pursue this matter further and, as with any such dispute, we will engage fully with the appropriate independent process so that all relevant information can be considered fairly. While we appreciate that this has been a frustrating experience for you, we respect your right to seek an independent review and wish you all the very best for the future. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your experience. It’s reassuring to hear that, during what sounds like a particularly challenging and pressured sale, you felt so well supported. Alison Whiteside’s ability to combine calm understanding with decisive, professional action is something we value greatly, and it’s good to know her experience and approach helped bring clarity and momentum when it was most needed. We’re especially pleased that you found her both responsive and genuine. Having someone who is not only efficient but also realistic and empathetic can make a significant difference in situations like this, and your feedback reflects that perfectly. Thank you again for taking the time to leave such thoughtful comments, and for placing your trust in Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

We’re really pleased to hear this. Buying and selling at the same time can be incredibly demanding, so it’s reassuring to know that Alison Whiteside was able to provide the calm, steady support you needed throughout. Her ability to keep things moving while remaining approachable and focused is something we value greatly. Thank you for taking the time to share your experience and for recognising Alison’s efforts, she’ll be delighted to read your comments. We wish you every happiness in your new home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience. We’re really pleased to hear that the sales progression stage went so smoothly for you and that Alison Whiteside made such a positive impression. Her personable, friendly approach and commitment to keeping things moving are qualities we value highly, so it’s great to know they came through clearly in your experience. It’s also reassuring to hear that the wider branch team were supportive, and that the recommended conveyancers helped keep the process more streamlined. While there are always different options available, having aligned professionals working together can certainly make the journey feel more joined‑up, and we’re glad this worked well for you. Thank you again for your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward. Best regards Jeremy Collins Director Farrell Heyworth

We're delighted to hear about your experience with our Morecambe branch and thank you for taking the time to share such detailed feedback. It's especially pleasing to know that the difference in marketing and support was evident from the outset, resulting in viewings being arranged quickly and a successful sale shortly afterwards. We’re very grateful for your recognition of Sheryl Cliff's expertise and commitment in securing a buyer, and it's wonderful to hear that Gemma Read then provided the proactive, professional support needed to guide your sale through to completion. Keeping clients informed and helping to manage the process as smoothly as possible is something we take great pride in, so your comments will mean a great deal to both Sheryl, Gemma and the wider team. Thank you again for your recommendation and for choosing Farrell Heyworth to help with your move. Best regards Jeremy Collins Director Farrell Heyworth

We're really pleased to hear that you had such a positive experience with our Sales Progression team during the sale of your property. Thank you for taking the time to highlight the support provided by Gabrielle Hughes. It’s great to know that her proactive approach, clear communication and commitment to keeping all parties informed helped make what can often be a complex process feel more manageable. Coordinating a sale requires careful attention to detail, and we're delighted that Gabrielle's professionalism and reassurance made a difference throughout your journey. Providing a high level of service and support from instruction through to completion is something we value greatly, so it's particularly rewarding to receive feedback such as yours. Thank you again for your recommendation and for placing your trust in Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

We’re really pleased to read this, thank you for taking the time to share your experience. It’s great to hear that communication was clear from the outset and that everything was handled smoothly, from organising work to answering questions along the way. Alison Whiteside and her team take real pride in being proactive, approachable and supportive, so your comments will mean a great deal to them. Providing regular updates and taking the pressure off our clients is very much at the heart of how we work, and it’s reassuring to know that came through for you. Thank you again for your recommendation and kind words. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear that you feel so dissatisfied with your experience and that this has left you with such a negative impression. As estate agents, we are required to act on the explicit instructions of the property owner and within the relevant regulatory framework. This can, at times, lead to outcomes or communications that are frustrating for tenants, particularly where expectations and responsibilities are not aligned. We’re unable to comment on individual circumstances, correspondence, or third‑party commentary in a public forum. That said, clear and timely communication, fair treatment, and professionalism are principles we take seriously, and it is disappointing to hear that you feel these fell short in your case. Feedback of this nature is not taken lightly. Concerns of this kind are always best addressed directly and privately, with our team, where they can be reviewed fully. Best regards Jeremy Collins Director Farrell Heyworth

We really appreciate you taking the time to leave such a detailed and thoughtful review. It’s great to hear that Farrell Heyworth was able to support you through the sale of two properties as you moved out of the rental market. While it’s reassuring that the first transaction progressed smoothly, we understand how testing it can be when a sale becomes more complex and drawn out, particularly when delays are outside your control. Your recognition of Alison Whiteside is especially appreciated. Her persistence, professionalism and calm reassurance during a challenging progression clearly made a significant difference, and it’s exactly the level of commitment we expect from our sales progression team. Knowing that you felt supported throughout and confident that she was doing everything possible to achieve completion means a great deal to us. Thank you again for your kind words and for placing your trust in Farrell Heyworth. We wish you every happiness in the next chapter. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear that you remain dissatisfied with your experience. We would also like to acknowledge that an internal drafting phrase was inadvertently left in a previous response, which should not have appeared publicly. While tools may be used to help ensure clarity of wording, all reviews are read and considered by our team. We are keen to look into the concerns you’ve raised. We would strongly encourage you to contact our tenancy team directly and provide any relevant details so that we can fully investigate the situation and understand what occurred. We remain open to reviewing this matter and would welcome the opportunity to do so. Best regards Jeremy Collins Director Farrell Heyworth

Absolutely, I’ll keep all responses to a maximum of two paragraphs going forward. Here’s a shortened version of the most recent response, in line with that approach: Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear that you felt fully supported throughout the sale of your apartment, especially given the distance involved, and that communication remained clear at every stage. It’s great to see the team recognised, including Nicole Lloyd, Angel and Alison Whiteside, for their care and consistency. Knowing you felt confident leaving things in capable hands means a great deal to us, and we truly appreciate your recommendation. Best regards Jeremy Collins Director Farrell Heyworth

Thank you so much for sharing this lovely feedback, and congratulations on completing your sale. It’s genuinely heart‑warming to read how supported you felt from start to finish, particularly during what you describe as a very stressful time. Knowing that Alison Whiteside was able to guide you through the process, offer clear advice, listen when you needed to offload, and still bring warmth, humour and reassurance to every interaction is exactly the experience we strive to provide. Alison’s calm professionalism, combined with her natural empathy and positivity, clearly made a real difference to your journey, and your words reflect just how valued that support was. Feeling lifted and reassured during such an important life event is no small thing, and we’re delighted she could be there for you every step of the way. Thank you again for choosing Farrell Heyworth and for taking the time to recognise Alison’s efforts so thoughtfully. We wish you all the very best for the next chapter. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear that you feel dissatisfied with your experience and appreciate you taking the time to share your feedback. Unfortunately, we’re unable to identify the specific transaction referred to from the information provided, which makes it difficult for us to look into the matter in any meaningful way. We would encourage you to contact the relevant branch team directly so that your concerns can be reviewed with the appropriate context. While we’re always happy to recommend third‑party professionals, such as conveyancers, we’re not able to take responsibility for delays or issues arising within the legal process, as this sits outside of our control. We recognise how frustrating delays can be and understand the impact this can have on all parties involved. Please contact your local branch so that we can investigate this matter and any third parties we have recommended in further detail. Thanks, Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback, it’s great to hear how positive your experience has been. A smooth and straightforward sales process makes a real difference, so it’s reassuring to know that Alison Whiteside’s friendly, thorough and efficient approach helped everything progress so well. Making the experience clear and easy for clients is exactly what we strive for, and it’s lovely to hear that this was reflected in your dealings with her. Alison will be delighted to read your comments, and your kind words are very much appreciated. Best regards Jeremy Collins Director Farrell Heyworth