Trusted Agent profile · Powys
★★★★★
811 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, Powys, HR3 5DF
Chancellors's office in Powys, at 16a Castle Street, is rated 4.4 out of 5 across 811 reviews on three platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
117
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
145
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Powys office, from every platform, shown as written. First names only.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
5/5
GoogleChris was extremely helpful throughout the process, whether in person, on the phone or email, he was always there to offer advice, help and reassurance. Highly recommended agency
Hi Kerrie, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleJane at Chancellors in Hay on Wye has been a pleasure to deal with through our search and purchase. She is incredibly helpful, communicative and we've felt informed and supported all the way. Thank you!
Thank you for leaving us this great review Julie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
GoogleLili Moses went above and beyond to help us secure our perfect property, she is a great asset to the Chancellors team and they are lucky to have her! Thank you all for your help and support
5/5
TrustpilotNew Tenancy
Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleRocio met us at the property on time and was extremely knowledgeable. Ricio showed us round, allowing us time to take it all in. At no point did we feel rushed or hurried. Ricio was very helpful and provided us with all the information we needed.
Hi Linda, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
5/5
GoogleThe whole team have been great all the way through our buying process until completion on our property, travis and Chris have been very helpful and very professional
Thank you lisa for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
5/5
GoogleChancellors is amazing. Among several agents in Powys region I have tried, Chancellors provided proper follow-up and guidance for the renting process. Kian Perrott is exceptional. Good response time & great service
Hi Ikechukwu, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleA good viewing and friendly agent. Travis is an asset to your company.
Thank you Emily for giving our Chancellors - Hay On Wye Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleChris from Chancellors was incredibly professional and friendly - he spoke truthfully, wasn’t pushy but gave everything we needed to know when viewing properties. When selling our house I found Chancellors very professional from photos to weekly reviews. Chris actively contacted people to view our house and gave great advice about price drops, accepting offers and the like. Would highly recommend them and Chris in particular.
Hi Emily, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotJordan you are a star
We truly appreciate you sharing your positive experience. We are delighted to hear that the process of selling and buying your home was so productive and seamless. We are glad our professional and friendly approach worked well for you.
5/5
GoogleHaving dealt with Chris at the Hay on Wye branch for a few months, I have always found him to be extremely efficient and a pleasure to deal with.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
TrustpilotI was really well looked after by…
I was really well looked after by Shannon Corrigan & Chris Appelboom!
We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!
5/5
GoogleTravis kindly showed us around a property we’re interested in, he had knowledge of the area and the house. When asked anything he was unfamiliar with he took note and came back to us after the viewing. Really friendly and helpful the team who I spoke to, to arrange the viewing were also helpful. Keeping us updated and reminded of our appointment.
Dear Emma Clough, Thank you so much for taking the time to leave us a glowing review! We are thrilled that your experience with Travis and our team was so positive. It is always our goal to provide our customers with the best service possible, and we are glad to hear that we were able to meet your expectations. We are particularly pleased that Travis's knowledge of the area and the property itself was helpful during your viewing. We take pride in having a team of experts who can provide valuable insights to our clients. Thank you also for acknowledging the efforts of our team in arranging the viewing and keeping you updated. We know that buying or renting a property can be a stressful experience, and we strive to make it as hassle-free as possible. Thank you for choosing Chancellors - Hay On Wye Estate Agents. We look forward to assisting you in the future should you need our services again. Best regards, The Chancellors - Hay On Wye Estate Agents Team
5/5
TrustpilotGreat service
A great service being provided by Rosie, nothing too much trouble!
We're happy to hear that our service met your needs, and we appreciate your positive feedback. Thank you for taking the time to share.
1/5
FacebookAvoid at all costs! They lie about everything and mislead people. I moved into a letting property as I was relocating for work and so was my partner. The three bedroom property was advertised as being refurbished and newly decorated. I was told it was going through further refurbishments and a new heating system was being put in. I lived 2.5 hours and decided from the photographs that were spotless that it was the right property. I had similarly done the same before in my previous rental as the pictures were true to light and never had any issues. Well this was the most disgusting property I’ve ever moved into, the property had damp and mould everywhere and stunk of it. There was no heating and we were only left with 3 small plug in heaters for a three bedroom house! Shoddy electrics, No cleaning had taken place for years and dirt all over the carpets and walls. even the door handle fell off when I put the key into the door. It was a shambles. After 9 days I had enough and moved all out belongings out and handed the keys back. My partner suffers from asthma and we had no choice but to move into my dads garage until we were able to find a suitable property which took 3 months to find. It crazy it was healthier than the house we were in, it was impossible to breath at night and we both ended up getting infections and ended up in hospital. My partner lost his job as he doesn’t drive and I was unable to take him from my dads house. I’ve been told by the neighbours they have done the same to previous tenants and they had to move out. They are massive liars and don’t listen to anything. We reported all these issues over 50+ emails and nothing got done. We are now in the process of taking them to court. I want my money back! Loss of income and removal fees and compensation for all the hassle of having to live in a garage for 3 months in suitcases and travel 140 miles per day for my new job. The whole reason I moved there in the first place. I have so much evidence it’s unreal. Looking forward to taking these guys down. Turns out they do it to everyone! Not me.
1/5
TrustpilotThe agency staff were extremely rude…
The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.
1/5
FacebookTo start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.
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5/5
FacebookI am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.
Thank you Robyn for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI had a very good experience with Jane at Chancellors. I couldn't recommend Jane and the team enough. Very good service.
Thank you for leaving us this great review Danny, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleChris and the team at Chancellors have been superb in securing an offer on our house. Proactive and attentive service
Thank you Rachel for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Powys office has 811 reviews across three platforms: 117 on Google, 549 on Facebook (across the whole business), 145 on Trustpilot (across the whole business).
Chancellors Hay-on-Wye is rated 4.4 out of 5 across all 811 reviews, and 4.9 out of 5 on Google from 117 reviews.
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
Chancellors Hay-on-Wye, 16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, Powys, HR3 5DF.
