Trusted Agent profile · Powys

Chancellors Hay-on-Wye reviews in Powys

★★★★★ Great

811 reviews across 3 platforms

16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, Powys, HR3 5DF

Chancellors's office in Powys, at 16a Castle Street, is rated 4.4 out of 5 across 811 reviews on three platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.

Google logo

4.9 / 5

117

Reviews on Google

This office

Facebook logo

4.3 / 5

549

Reviews on Facebook

Business-wide

Trustpilot logo

145

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Powys office, from every platform, shown as written. First names only.

1/5

Facebook

Most of their properties listed on right move have already been sold. So when you phone up to enquire about it it's an utterly pointless conversation. They will tell you the reason for this is their policy is to continue to market the property until exchange of contracts should the sale fall through. No other estate agents I know of does this. I think the real reason is so that when you phone in to enquire about a property that's been sold this then gives them a sales lead.

Nick · 7 June 2023

Agent replied · 22 February 2025

Hello Nick, thank you for highlighting this, we will look into this for you right away. Please email us at directors@chancellors.co.uk so we can investigate further. Many thanks.

5/5

Trustpilot

Great service provided by Olivia Hesson…

Great service provided by Olivia Hesson - thanks v much indeed for your help & support

Ian · 3 September 2026

5/5

Facebook

Elizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.

Carole · 6 October 2020

Agent replied · 22 February 2025

Thank you Carole for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Working with Katie has made our renting…

Working with Katie has made our renting experience far easier

Lucy · 6 October 2026

5/5

Google

Travis was helpful, friendly and professional.

Jacqueline · 15 October 2024

Agent replied · 22 October 2024

Thank you for leaving us this great review Jacqueline, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

Chris was a pleasure to deal with he was well informed regarding the property we viewed.

Paul · 25 April 2024

Agent replied · 22 October 2024

Thank you for this wonderful review Paul. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

jamie woodman

easy to approach and very helpful…

Vash · 18 March 2026

Agent replied · 20 March 2026

We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it greatly.

5/5

Google

Kian is an extremely helpful and communicative estate agent and I would definitely recommend his and Chancellors services in locating you a great property.

Alethea · 23 October 2023

Agent replied · 22 October 2024

Hi Alethea, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Nice, honest, estate agent, pleasure to do business with them. Chris has been very good

George · 25 April 2024

Agent replied · 22 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

I highly recommend Jamie at Chancellors for his professional yet friendly approach to the mine field of selling a property. Both Jamie and Mary Rose have been helpful in guiding me through the experience of selling. Many thanks to both of them.PositiveProfessionalism

Pat · 23 October 2021

Agent replied · 22 October 2024

Thank you Pat for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

I found Chancellors very efficient and easy to deal with .Jamie and Jane were both user friendly and flexible .This coupled to excellent communication made the buying process as user friendly as possible .

Kevin · 23 October 2022

Agent replied · 22 October 2024

Thank you for leaving us this great review Kevin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Trustpilot

Simona-Maria Rosu customer support is second to none.

I would like to give a shout out to Simona-Maria Rosu who works in property management.

Jd · 21 June 2025

5/5

Google

Very professional and were excellent in dealing with my queries promptly and with care. Would recommend to anyone looking for properties in the area.

Dan · 8 September 2025

Agent replied · 8 October 2025

Thank you Dan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Chancellors are one of the best letting…

Chancellors are one of the best letting agents and I can refer my loved ones to them, my experience during this letting time has been nothing short of the best, their customer service is top notch, always willing to help.

Sandra · 21 January 2026

5/5

Google

Chris was friendly, polite and knowledgeable. Thank you for showing us the property.

Lauren · 25 February 2024

Agent replied · 22 October 2024

Hi Lauren, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Facebook

I would just like to say thank you to Jaymie Cobb who helped me last week she is an absolute star and a credit to the company. By far the best service I have received from Chancellors. Thank you once again Jaymie Cobb.

David · 7 October 2020

Agent replied · 22 February 2025

Hi David, we are thrilled that you had an excellent experience with us, thank you for leaving us a great review. We will make sure to pass your thanks on to the relevant teams.

1/5

Facebook

The worst ever agency I've ever deal with.Absolute unprofessional and unkind attitude.For six months contract i have around 200 useless emails and still can't get my deposit back after 1 month and a half. Never get a property trough Chancellors agency. There is forum group with around 200 Bulgarian families around the area and i keep advising them never use this agency.Unprofessional continuous failure to do all task.And it's not just me 90% unhappy.What an agency why you are still on the market how?

Kalin · 28 July 2018

5/5

Trustpilot

Charlotte have been great from the very

Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.

Mrs · 19 March 2026

5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

5/5

Google

We have viewed a few properties with Chris Dorsett recently and he has been recently helpful. Not only did he allow us time to have a proper look, he has always been able to answer any questions in a patient and professional manner, whether that be during the viewing itself or in a subsequent follow up call or email. I would highly recommend.

Carole · 27 December 2023

Agent replied · 22 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

1/5

Trustpilot

Appalling

Our experience with Chancellors has been profoundly disappointing, defined by a failure to uphold basic professional standards, contractual consistency, or duty of care.

Pablo · 23 May 2026

5/5

Trustpilot

Good service

Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.

SPNP · 22 May 2026

5/5

Facebook

I would like highlight Nicola Ferguson's work as I've been working with Nicola at the last 1 year and she has done the extra mile in all areas to make it all run smoothly for all her clients . I would be happy to recommend Chancellors and all their team members to both friends and to our clients as well. I think Chancellors should be very proud to have such a helpful assistants and employees with their excellent service skills . Thank you all and thank you Nicola!

Melinda · 10 November 2017

5/5

Trustpilot

She is awesome and helpful

Ayman · 21 September 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Chancellors's Google reviews

Questions about Chancellors Hay-on-Wye

How many reviews does Chancellors Hay-on-Wye have?

Chancellors's Powys office has 811 reviews across three platforms: 117 on Google, 549 on Facebook (across the whole business), 145 on Trustpilot (across the whole business).

What is Chancellors Hay-on-Wye's rating?

Chancellors Hay-on-Wye is rated 4.4 out of 5 across all 811 reviews, and 4.9 out of 5 on Google from 117 reviews.

Has Chancellors won any awards?

Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.

Where is Chancellors's Powys office?

Chancellors Hay-on-Wye, 16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, Powys, HR3 5DF.

The Trusted Agent

Is this your office? Claim your page.