Chancellors Hay-on-Wye reviews

★★★★★ 5/5

Google

Thank you so much to Chris and the whole Chancellors team. Superbly efficient and completely motivated to help and get your house sold. Another level of service versus past (good) experiences. Highly recommend them and no, I’m not on commission. But they did sell my house in just two weeks, so … beat that!

Anna · 23 August 2024

★★★★★ 5/5

Trustpilot

Chancellors look after my three flats…

Chancellors look after my three flats for a few years now. They are proficient and responsive. I am mostly in direct contact with Mr Andrew Jourdain and Mr Will Jones, both extremely helpful. The team has my grateful thanks and I highly recommend chancellors.

Shahram · 13 May 2026

★★★★★ 5/5

Google

Recently completed purchase of a property via the Hay On Wye branch. If it wasn't for the professional and personal assistance shown by the team at Hay, we would probably still be waiting. Mary Rose Rylands particularly helped in facilitating the purchase and taking on the role of ensuring the communication between us, the vendors and solicitors was maintained during the final critical weeks. She was instrumental in getting the sale/ purchase through ( eclipsing the efforts of the appointed head office agent). Her colleague Jaimie was also very helpful and supportive. Mary Rose always gets back to you if she is busy and keeps you informed how things are progressing. Just what you need in the stressful time of buying a property.

Heather · 23 October 2022

★★★★★ 5/5

Trustpilot

Tom has been totally professional…

Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.

B · 21 May 2026

★★★★★ 5/5

Trustpilot

I appreciate all the help and support provided

I have had quite a few questions and support requests towards two of our rental properties that will be occupied by tenants towards the end of January next year, and Rebecca Fields proved to be EXTREMELY helpful resolving most of the issues herself or contacting the relevant Chancellors staff that could resolve this issues I have been dealing with.

Ernie · 19 December 2025

★★★★★ 5/5

Trustpilot

I have used Chancellors for many years…

I have used Chancellors for many years as a Landlord. I can recommend them as a great company to work with. Recently i have been working with Chelsey Mitchell who has been extremely helpful and made my life so much easier. Many thanks. I also had dealings with Jason who has been very helpful too.

Mr · 21 January 2026

★★★★★ 5/5

Trustpilot

Excellent customer service from Kyle

I recently contacted Chancellors to query an incorrect rental amount I received and found Kyle very helpful from the outset. He dealt with my issue swiftly and efficiently and I was very impressed with his professional approach. He kept me fully informed of progress by both email and phone.

Rajan · 16 October 2026

★★★★★ 5/5

Trustpilot

We had a very positive experience with…

We had a very positive experience with Patrick Smith at Chancellors Estate Agents, who was excellent throughout. He was professional, honest, and made our viewings truly enjoyable. Every interaction with him was pleasant, and he really stood out despite the challenges we faced elsewhere in the process.

Mrs · 18 March 2026

★★★★★ 5/5

Trustpilot

Ethan was lovely and very helpful.

Laura · 3 September 2026

★★★★★ 1/5

Facebook

Chancellors Group of Estate Agents Wow, what a Proffesional outfit again. Oh Mr Evenett we haven’t bothered checking our records so your gas safety is out of date. Can you turn off your gas supply. Um what about heat and hot water but no one can answer the question! This company is unreal, don’t know why landlords bother with them. Take money for doing nothing and happy for the second time in a year to leave a family out in the cold…….can’t go anywhere as one of the daughters has covid!! Fuming is an understatement

Greig · 12 January 2022

★★★★★ 5/5

Trustpilot

Shana was incredible

Shana was incredible.

Char · 21 January 2026

★★★★★ 5/5

Trustpilot

We reviewed a bungalow accompanied by…

We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.

Barry · 14 May 2026

★★★★★ 5/5

Google

Chancellors were very professional but the standout agent was Megan Jenkins. She was incredibly on the ball, enthusiastic, knowledgeable about the properties and very well prepared. If only every estate agent took a leaf out of her book, buying a house would be much more of a joy.

Adam · 1 October 2026

★★★★★ 5/5

Google

I am just about to move into a property with Chancellors and found them incredibly easy to work with. Kian showed me some prospective properties and was very knowledgable and friendly throughout the process. Very happy with the process from start to finish and Kian kept in contact with me to keep me updated through all of it.

Stephanie · 27 December 2023

★★★★★ 5/5

Trustpilot

Chancellors: Franki is a five-star manager

Chancellors manages my rented house. Whenever there are repairs to be done, I call up Franki (at their Oxfordshire Property Management operation), and she is always friendly, polite, and competent. If more management agents were like her, I think more people would want to rent!

Edward · 13 October 2026

★★★★★ 5/5

Google

Chris was very helpful and interested in our house when we asked him for a valuation. He spent time talking to us and finding out about our needs, and explaining how our house would be marketed by Chancellors. We both thought he was professional, helpful and interested, and look forward to working with him in the future.

Jenny · 27 December 2023

★★★★★ 1/5

Facebook

A number of days after my tenants moved out of my property and while I was preparing to move back in. Chancellors sent in a contractor to undertake an electrical survey. The first I knew of it was when I received an invoice for the survey in the amount of £525 plus VAT and a list.of £1300 worth of work. Following a complaint I received an email saying you authorised the survey in March at a cost £200 plus VAT. Unfortunately the survey was delayed sorry for the inconvenience. That is palmed off to say the least. 1. It's August not March or April 2. I am no longer renting the property out 3. My agreement with Chancellors has ended 4. The quote was £200 not £525 5. They were not authorised to enter my house. I am more than inconvenienced

Gnomie · 3 August 2021

★★★★★ 5/5

Google

Chloe has been so helpful, we walked in like a whirlwind to the office on a whim after spending a day in Hay asking if there’s anything we could see that same day. We left with an afternoon viewing and a whole list of spot on properties in our inbox to consider! Couldn’t have been happier. Thanks Chloe!

Sophia · 23 October 2023

★★★★★ 5/5

Trustpilot

Good help

Charlotte has been great and patient, showing me all available houses I am interested in purchasing.

Miss · 21 May 2026

★★★★★ 5/5

Trustpilot

Molly is highly efficient

Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.

PRAV · 20 May 2026

★★★★★ 5/5

Google

Jane has been really helpful throughout this process I will highly recommend.

Hannah · 8 September 2025

★★★★★ 1/5

Trustpilot

Terrible property managers

This review is directed towards the property management arm of Chancellors. As tenants, we have had horrendous experiences for the past five years with having any maintenance issues addressed. It takes, on average, two emails and a phone call before they even respond to a request regarding a maintenance issue, and the issues themselves (basic ones - such as an oven not working, overhead lights completely burned out (not just the bulbs), a broken step on a staircase that represents a safety issue) can take weeks, if not months, to resolve - again, with us chasing all the time.

KM · 23 December 2025

★★★★★ 5/5

Google

Having arranged to view two properties in Hay-on -Wye, I found the service provided by Chris of Chancellors both informative and helpful. He was punctual and knowledgeable about both properties and answered any queries I had directly and openly. In each location I had plenty of time to look around and go back and relook at rooms if I felt it was necessary. I was also given plenty of time after the viewings to think about them before being contacted, which I liked. All in all I can recommend Chancellors and Christopher and will not hesitate to get in contact if anything further comes onto the property market.

Jeremy · 24 December 2024

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 24 July 2020