Trusted Agent profile · Hay-On-Wye
★★★★★
827 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, HR3 5DF
Part of Chancellors, see every office.
Chancellors's office in Hay-On-Wye, at 16a Castle Street, is rated 4.4 out of 5 across 827 reviews on three platforms, including 123 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
123
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
155
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hay-On-Wye office, from every platform, shown as written. First names only.
5/5
GoogleTravis was an excellent agent, so friendly, professional,knowledgeable and helpful. I loved the house too 😁 …
Hi Janina, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotAyesha,
Ayesha,worked really hard to help me,she did everything possible within her control Kept me informed,went out of her way to find out specific details of various properties
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
5/5
TrustpilotGreat and reliable company
Great and reliable company. Isabelle is helpful and provides great communication for landlords
5/5
GoogleChris was at all times responsive, pragmatic, and helpful. Thank you for contributing to a stress-free transaction
Hi Barney, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotWe were shown round by a helpful a nd…
We were shown round by a helpful a nd knowledgable agent who actively suggested properties we would be interested in and answered with our queries.
5/5
GoogleThank you to all at Chancellors Hay On Wye, you were all great to work with, a special thanks to Jane Carter...Brilliant help towards the letting of our property, Thank you :)
Hi John, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotIt’s been three years with…
It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.
Thank you Tayser for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleChris has been helping me to find a property to purchase. He is fabulous to work with. He is professional, helpful, and extremely pleasant. I would highly recommend him.
Hi Delia, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleJane Carter from the Hay on Wye office has been responsible for finding new tenants for our property portfolio for over 18 months now. During this time, we have found Jane to be professional, responsive to any issues or concerns that we might have and, more generally, very experienced in the private rented sector. Consequently, she has been able to advise us on current market rental values, tenant selection and has also been very helpful dealing with some challenging issues with some of our existing tenancies. Jane now understands what is important to us in terms of tenant profiles which means that we are now confident in her ability to find new tenants for us. We can also recommend the pre- tenancy referencing process utilised by Chancellors which includes a credit record check together with financial checks to confirm affordability, ID and current address checks. As a result, we have been very happy with all of the tenancies that Jane has arranged for us. As experienced landlords in the private rented sector we can recommend Chancellors property management service and Jane Carter in the Hay On Wye office to any property owners looking for a reliable, professional property management service.
Thank you for leaving us this great review Stephen, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
4/5
TrustpilotExceptional property manager
Chancellors have been average in the dealings we've had, but the one person that has been exceptional, is Shana Tolsma, who is the senior property manager, who has looked after any issues with our property whilst we have been letting. She has always been very attentive and prompt in responding to issues and always with a positive attitude.
5/5
GoogleChris was extremely helpful throughout the process, whether in person, on the phone or email, he was always there to offer advice, help and reassurance. Highly recommended agency
Hi Kerrie, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleJane at Chancellors in Hay on Wye has been a pleasure to deal with through our search and purchase. She is incredibly helpful, communicative and we've felt informed and supported all the way. Thank you!
Thank you for leaving us this great review Julie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotStaff in high regard !
I came to regard Ethan as a trusted friend !
We appreciate your kind words. We are glad you enjoyed your experience.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
4/5
GoogleLili Moses went above and beyond to help us secure our perfect property, she is a great asset to the Chancellors team and they are lucky to have her! Thank you all for your help and support
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
5/5
TrustpilotNew Tenancy
Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleRocio met us at the property on time and was extremely knowledgeable. Ricio showed us round, allowing us time to take it all in. At no point did we feel rushed or hurried. Ricio was very helpful and provided us with all the information we needed.
Hi Linda, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotExcellent communicator
We deal with Frankie Deacon who is an excellent communicator which ensures good relations between landlord and tenant.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
5/5
GoogleThe whole team have been great all the way through our buying process until completion on our property, travis and Chris have been very helpful and very professional
Thank you lisa for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleChancellors is amazing. Among several agents in Powys region I have tried, Chancellors provided proper follow-up and guidance for the renting process. Kian Perrott is exceptional. Good response time & great service
Hi Ikechukwu, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
