Chancellors Hay-on-Wye reviews

★★★★★ 5/5

Trustpilot

Shana was incredible

Shana was incredible.

Char · 21 January 2026

★★★★★ 1/5

Facebook

Chancellors Group of Estate Agents Wow, what a Proffesional outfit again. Oh Mr Evenett we haven’t bothered checking our records so your gas safety is out of date. Can you turn off your gas supply. Um what about heat and hot water but no one can answer the question! This company is unreal, don’t know why landlords bother with them. Take money for doing nothing and happy for the second time in a year to leave a family out in the cold…….can’t go anywhere as one of the daughters has covid!! Fuming is an understatement

Greig · 12 January 2022

★★★★★ 5/5

Google

I am just about to move into a property with Chancellors and found them incredibly easy to work with. Kian showed me some prospective properties and was very knowledgable and friendly throughout the process. Very happy with the process from start to finish and Kian kept in contact with me to keep me updated through all of it.

Stephanie · 27 December 2023

★★★★★ 5/5

Google

Chris was very helpful and interested in our house when we asked him for a valuation. He spent time talking to us and finding out about our needs, and explaining how our house would be marketed by Chancellors. We both thought he was professional, helpful and interested, and look forward to working with him in the future.

Jenny · 27 December 2023

★★★★★ 1/5

Facebook

A number of days after my tenants moved out of my property and while I was preparing to move back in. Chancellors sent in a contractor to undertake an electrical survey. The first I knew of it was when I received an invoice for the survey in the amount of £525 plus VAT and a list.of £1300 worth of work. Following a complaint I received an email saying you authorised the survey in March at a cost £200 plus VAT. Unfortunately the survey was delayed sorry for the inconvenience. That is palmed off to say the least. 1. It's August not March or April 2. I am no longer renting the property out 3. My agreement with Chancellors has ended 4. The quote was £200 not £525 5. They were not authorised to enter my house. I am more than inconvenienced

Gnomie · 3 August 2021

★★★★★ 5/5

Trustpilot

Good help

Charlotte has been great and patient, showing me all available houses I am interested in purchasing.

Miss · 21 May 2026

★★★★★ 5/5

Trustpilot

Molly is highly efficient

Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.

PRAV · 20 May 2026

★★★★★ 5/5

Google

Chloe has been so helpful, we walked in like a whirlwind to the office on a whim after spending a day in Hay asking if there’s anything we could see that same day. We left with an afternoon viewing and a whole list of spot on properties in our inbox to consider! Couldn’t have been happier. Thanks Chloe!

Sophia · 23 October 2023

★★★★★ 5/5

Google

Jane has been really helpful throughout this process I will highly recommend.

Hannah · 8 September 2025

★★★★★ 1/5

Trustpilot

Terrible property managers

This review is directed towards the property management arm of Chancellors. As tenants, we have had horrendous experiences for the past five years with having any maintenance issues addressed. It takes, on average, two emails and a phone call before they even respond to a request regarding a maintenance issue, and the issues themselves (basic ones - such as an oven not working, overhead lights completely burned out (not just the bulbs), a broken step on a staircase that represents a safety issue) can take weeks, if not months, to resolve - again, with us chasing all the time.

KM · 23 December 2025

★★★★★ 5/5

Google

Having arranged to view two properties in Hay-on -Wye, I found the service provided by Chris of Chancellors both informative and helpful. He was punctual and knowledgeable about both properties and answered any queries I had directly and openly. In each location I had plenty of time to look around and go back and relook at rooms if I felt it was necessary. I was also given plenty of time after the viewings to think about them before being contacted, which I liked. All in all I can recommend Chancellors and Christopher and will not hesitate to get in contact if anything further comes onto the property market.

Jeremy · 24 December 2024

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 24 July 2020

★★★★★ 5/5

Trustpilot

Gwen has been extremely helpful and I…

Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.

Holly · 21 November 2025

★★★★★ 5/5

Google

Lily was really friendly & helpful when l applied to rent the flat,l,m hopeless with technology but she put me at ease.I,m pleased with the flat,you are lucky to have Lily as a member of staff. Underneath this it has "add photos" ,sorry l don't know how to do this. Regards Jenny Wood

Jenny · 23 April 2025

★★★★★ 5/5

Trustpilot

Lovely experience

Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.

Vanessa · 21 October 2025

★★★★★ 5/5

Trustpilot

Fantastic PM team

The property management team were fantastic. Shana was responsive and dealt with all queries promptly and in professional manner, keeping me regularly updated with progress.

J · 21 January 2026

★★★★★ 5/5

Google

Chris Dorsett has been great in helping getting our house on the market and taking people round our property. He is very accommodating and has been very diligent in his approach to finding the right people to come view our home.

Robert · 25 May 2024

★★★★★ 5/5

Trustpilot

So far I have been having a good…

So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.

Ms · 18 March 2026

★★★★★ 5/5

Google

Chris was great, very friendly and knowledgable to deal with

Louise · 16 July 2025

★★★★★ 5/5

Google

Chris is a very likeable young man and I have nothing but praise for him. He was always friendly and well mannered. He communicated very clearly and always took the time to answer my many queries. Highly recommended, 5 Star agent.

EDI · 25 April 2024

★★★★★ 1/5

Trustpilot

I withdrew from my application due to a…

I withdrew from my application due to a lack of transparency around the rental figure. After an initial amount was discussed, the tone of communication changed and the price after agreement decided increased all of a sudden later in the process, before any tenancy had started or been formally agreed. Not what I agreed it wasn't the price change that was frustrating it was the experience and lack of transparency.

ZU · 21 January 2026

★★★★★ 5/5

Trustpilot

Excellent service

Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.

Miss · 21 October 2025

★★★★★ 5/5

Trustpilot

Absolutely outstanding from start to…

Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.

Mr · 18 May 2026

★★★★★ 5/5

Trustpilot

Property management experience

As a tenant, I’ve really noticed the difference since Libby became the property manager in October. She keeps me updated, responds quickly, and makes sure any issues are resolved without unnecessary delays. Her professionalism and consistency make the whole renting experience far less stressful.

MJ · 21 November 2025