Chancellors Hay-on-Wye reviews

★★★★★ 5/5

Trustpilot

A review for Shelby Chandler-Wootton as…

A review for Shelby Chandler-Wootton as she was our middle to last contact who helped achieve what we thought was the impossible. She went out of her way to make sure our buyer was getting stuff done. We believe between her and a 3rd party involved with the purchase of our new home, they got this done on time! We thank you so much for pushing our buyer because we soon learnt a few weeks after moving that they had absolutely no interest in living in our old home and have now LET this out thus confirming why it was more stressful waiting on them getting documents sent (they didnt really care it seemed, either too layed back or incompetent). We genuinely thought we were going to lose our buyer 1 week before Completion and by this point, both us and our sellers were already underway with moving and selling items. Shelby did what she could to get this over the line so we thank you!

Pete · 20 December 2025

★★★★★ 5/5

Trustpilot

Dan has been brilliant

Dan has been brilliant, very accommodating very polite and a pleasure to deal with

Sarah · 15 May 2026

★★★★★ 5/5

Trustpilot

Bethany was really engaging and had a…

Bethany was really engaging and had a great understanding of the property.

Jonathan · 16 May 2026

★★★★★ 5/5

Google

Myself and my husband could not be happier with the service provided. There was always someone, usually Chris or Chloe at the end of the phone if we needed to clarify something. We were very happy with the footfall of potential buyers and the almost instant feedback was invaluable. This really helped in our decision making regarding the presentation and pricing of our property in order to sell quickly. Also the agent showing our property was a definite bonus, especially with the large number of viewings we had, which we would have had to fit around our jobs. Really excellent service.

Amanda · 27 November 2023

★★★★★ 5/5

Trustpilot

Odeta was very helpful bright and…

Odeta was very helpful bright and cheerful, went out of the way to help

James · 18 March 2026

★★★★★ 5/5

Trustpilot

Isabelle is very supportive and always…

Isabelle is very supportive and always listens .... great communication and very kind

Wendy · 18 March 2026

★★★★★ 5/5

Trustpilot

Danielle was excellent from start to…

Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant

Mr · 20 December 2025

★★★★★ 5/5

Google

The team at Chancellors in Hay is efficient, friendly and professional. Chris was very responsive and helpful throughout the process and, although things didn't pan out as we would have liked with the property, we felt we were in good hands and are really grateful for all his efforts on our behalf.

Anna · 8 January 2025

★★★★★ 5/5

Trustpilot

Great response time

Great response time. Issue was resolved promptly by Jamie Woodman

Mr · 18 March 2026

★★★★★ 5/5

Google

Our family was travelling from further afield to view another property in the local area, and Travis kindly accommodated us into his schedule. He was very polite, professional and arrived on time, and we felt very at ease. Many thanks Travis!

MC · 6 May 2025

★★★★★ 5/5

Trustpilot

Great communication throughout the sale…

Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.

Mark · 20 May 2026

★★★★★ 5/5

Google

Chris is friendly and professional. It's clear that he wants to do his best for owners and viewers. He did a great job showing us the properties and valuing our property.

Jeff · 9 August 2025

★★★★★ 5/5

Trustpilot

Great customer service by Charlotte

Charlotte has been great taking her time to show us around a property we wanted to view.

Norbert · 20 December 2025

★★★★★ 5/5

Trustpilot

Ibra was a great help when looking for…

Ibra was a great help when looking for out rental property. Had some issues with viewings that were quickly resolved, great communication!

Miss · 20 October 2025

★★★★★ 5/5

Trustpilot

Easing the daunting process of buying

Kashan was very helpful and thorough, taking me through the unfamiliar process of buying with such clarity and patience, making me feel much more confident about it all.

Mr · 21 May 2026

★★★★★ 5/5

Google

Chris and Shelby were great throughout the purchasing process, very professional, friendly and communicative. Thanks for your help

Emily · 15 November 2025

★★★★★ 5/5

Trustpilot

Chancellors look after my three flats…

Chancellors look after my three flats for a few years now. They are proficient and responsive. I am mostly in direct contact with Mr Andrew Jourdain and Mr Will Jones, both extremely helpful. The team has my grateful thanks and I highly recommend chancellors.

Shahram · 13 May 2026

★★★★★ 5/5

Google

Thank you so much to Chris and the whole Chancellors team. Superbly efficient and completely motivated to help and get your house sold. Another level of service versus past (good) experiences. Highly recommend them and no, I’m not on commission. But they did sell my house in just two weeks, so … beat that!

Anna · 23 August 2024

★★★★★ 5/5

Trustpilot

Tom has been totally professional…

Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.

B · 21 May 2026

★★★★★ 5/5

Google

Recently completed purchase of a property via the Hay On Wye branch. If it wasn't for the professional and personal assistance shown by the team at Hay, we would probably still be waiting. Mary Rose Rylands particularly helped in facilitating the purchase and taking on the role of ensuring the communication between us, the vendors and solicitors was maintained during the final critical weeks. She was instrumental in getting the sale/ purchase through ( eclipsing the efforts of the appointed head office agent). Her colleague Jaimie was also very helpful and supportive. Mary Rose always gets back to you if she is busy and keeps you informed how things are progressing. Just what you need in the stressful time of buying a property.

Heather · 23 October 2022

★★★★★ 5/5

Trustpilot

I appreciate all the help and support provided

I have had quite a few questions and support requests towards two of our rental properties that will be occupied by tenants towards the end of January next year, and Rebecca Fields proved to be EXTREMELY helpful resolving most of the issues herself or contacting the relevant Chancellors staff that could resolve this issues I have been dealing with.

Ernie · 19 December 2025

★★★★★ 5/5

Trustpilot

I have used Chancellors for many years…

I have used Chancellors for many years as a Landlord. I can recommend them as a great company to work with. Recently i have been working with Chelsey Mitchell who has been extremely helpful and made my life so much easier. Many thanks. I also had dealings with Jason who has been very helpful too.

Mr · 21 January 2026

★★★★★ 5/5

Trustpilot

We had a very positive experience with…

We had a very positive experience with Patrick Smith at Chancellors Estate Agents, who was excellent throughout. He was professional, honest, and made our viewings truly enjoyable. Every interaction with him was pleasant, and he really stood out despite the challenges we faced elsewhere in the process.

Mrs · 18 March 2026

★★★★★ 5/5

Trustpilot

We reviewed a bungalow accompanied by…

We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.

Barry · 14 May 2026