Northwood Portsmouth reviews

★★★★★ 5/5

Google

As a landlord using the tenant find service I have had an excellent experience of working with Jenni and Samuel in th Portsmouth office. Faultless service, well informed, responsive, attentive to detail, did everything they said they would, and most importantly rented the place in around 2 weeks. Will definitely use again.

Pete · 1 January 2023

★★★★★ 5/5

Google

Coming up to a year with letting with Northwood Portsmouth, and has so far been a pleasure. Routine house issues have been fixed within hours of alerting the agency, and we feel refreshingly supported by Northwood and trust they will help us with future issues. Communication has been easy and quick throughout.

Jamie · 1 January 2023

★★★★★ 5/5

Google

Simon, Katrina and the staff at Northwood are brilliant. We purchased our property through them and, despite being the purchaser and therefore not the person employing them, we felt accommodated and cared for. They are responsive and work hard to resolve any issues. Highly recommended.

Martin · 7 September 2025

★★★★★ 5/5

Google

I thoroughly recomment Simon at Northwood. He is very good. He came to see my mum's house on 6th Feb, as did one other estate agent. Both recommended the same asking price, and both charged 1% - but Northwood included the EPC, and the other did not. We instructed him on February 11. He found us a buyer and we accepted an offer for 97.5% of the asking price on April 8, 56 days after instruction. He kept us informed throughout (including chasing up slow solicitors), and gave good advice. We have now completed. No hesitation at all in recommending Simon, the best estate agent I have ever dealt with.

Tim · 3 August 2025

★★★★★ 5/5

Google

Recently rented a property from Northwood and found the whole experience as stress free as possible! Jenni kept me in the loop the whole time and even when she was off, anyone I spoke to was really polite, friendly and professional. They made what could have been a really stressful and difficult experience as smooth as possible. Thanks!PositiveResponsiveness, Professionalism

Rebecca · 1 January 2022

★★★★★ 5/5

Google

Northwood have been my letting agent for 8 yrs. They acquired my business initially using a crafty but clever move to compete with another agent by offering the first 3 months with no letting fee. Even without doing that, I would highly recommend them. I've had NO trouble whatsoever under their fully managed scheme at 10%. You can always get hold of staff, maintenance issues are dealt with promptly and fairly when it comes to price. Even when it came to selling my property, their sales team worked closely with lettings and despite a slump in property sales, they've negotiated a sale, on top of which my tenant showed signs of not moving out when asked. Due to the professionalism of staff, Northwood handled the situation so well, my tenant left with no need for legal action. Seriously cannot recommend Northwood enough. Thank you all of you for making my life as a landlord and vendor a painless and profitable experience.

Lisa · 6 March 2024

★★★★★ 5/5

Google

This has to be the best estate agent I’ve used. Always on hand to help. The staff are friendly and very helpful especially the maintenance team. The two ladies on the maintenance side do their job to a high stand without them i would not have the standard of trades people to help fix things when there is a problem. They are on hand and get on to it straight away. If you want an estate agents, I highly recommend Northwood.

Hayley · 6 March 2024

★★★★★ 5/5

Google

Amazing team in Northwood Portsmouth, Courtney helped me to find a flat near my new work, she makes all the steps very smooth, she was always there to help and facilitate any problem. Thank you

Mamdouh · 1 January 2024

★★★★★ 1/5

Google

We have rented a property from Northwood for 7 years and thank god its finally over! Upon moving in the property was filthy, certainly not professionally cleaned as we were expected to leave upon vacating! We were left with a mouldy fridge which took several phone calls to get someone to sort. The house needed painting from top to bottom and the garden was a jungle. Over the last 7 years I would say on average it has taken 6 months to get any problems resolved. Upon vacating the property was the biggest mess i've ever experienced in my 10 years of renting. Gillian was deliberately deceitful from the moment we had to deal with her on the day the keys were handed back. Made out she was doing us a favour when in fact she wanted to charge us £400 extra for rent which they had no grounds to do so, hence why we now have our deposit back (note the lack of apology for their wrong doings!) Not pleasant to speak to ever and certainly has left warning others to avoid Northwood at all costs! Both landlords and renters. Sam however was always a pleasure to deal with.

Sally · 1 January 2023

★★★★★ 5/5

Google

I would love to thank Emma Reid for showing me round a property. She was very lovely and helpful and guided me into the correct path for when purchasing a property. Thank you again Emma.

Tiegan · 22 May 2025

★★★★★ 5/5

Google

Emma Reid guided me through a property viewing yesterday. She was exceptionally professional and knowledgeable, providing a thorough explanation of the entire application process I sincerely thank Emma for taking the time to explain everything clearly.

Martin · 10 May 2025

★★★★★ 5/5

Google

Right from the first meeting to value the property up until the completion of the sale Northwood were excellent. Simon kept us informed of what was happening throughout the process and we were very happy with all aspects of the service provided. We would not hesitate to recommend Northwood to anyone thinking about selling a property. Thank you Simon and Northwoods.

Alan · 1 January 2021

★★★★★ 5/5

Google

I would like to thank Emma Reid for all the help she gave me she was so helpful and friendly just at the Time I really needed It , such a great company to deal with

John · 1 May 2025

★★★★★ 5/5

Google

Well, what can I say? Service above and beyond as far as I am concerned. What turned out to be a very difficult sale for a variety of reasons has now been completed. It took a year but Katrina and Simon have worked tirelessly to achieve a sale. 70+ viewings and they never gave up. A seller could ask no more of their Estate Agent. All of this conducted with efficiency, friendliness and humour (definitely needed). I would recommend Northwood with no reservation at all. Steve

Steve · 18 January 2024

★★★★★ 5/5

Google

I have been renting with Northwood for 5 years now and the customer service is second to none. Any issues have been sorted straight away, Nothing has ever been an issue. I have recently had an inspection on the property and Emma the agent has been amazing. She thoroughly went through the property with myself always asking if I had any concerns or issues. She made myself feel comfortable with the inspection which was greatly appreciated, as it can become a daunting experience welcoming a stranger into your home. She was very professional with a caring nature. Overall I am very happy with my experience of renting with Northwood and would recommend to anyone needing there services.

Ellie · 1 January 2024

★★★★★ 5/5

Google

Staff are always approachable and easy to talk to especially Anita. Any issues with the property is given priority and taken action right away.

Angela · 4 June 2024

★★★★★ 5/5

Google

I couldn't recommend Simon and the team at Northwood Drayton enough for helping me and my family in selling and buying properties in the city of Portsmouth. Simon gave us excellent advice and guidance, and continued help and support throughout the whole process. This made us feel assured and happy with the decision in choosing Northwood as our estate agent.

Ben · 2 January 2020

★★★★★ 5/5

Google

The team at Northwood Estate Agents were brilliant. Simon Bell helped at every stage of selling the property and buying the new place. This is a great estate agents.

Debbie · 1 January 2024

★★★★★ 5/5

Google

Highly recommend Northwood and Simon has been so amazing! As first time buyers Simon has made us feel at ease and helped up through the whole process; explaining everything for us and answering all of our questions. I am so grateful to have had Simon with us through this process and cannot thank him enough!

Katie · 7 January 2021

★★★★★ 5/5

Google

Really appreciate the care that Gillian and Anita have taken in making sure all my questions are answered and any problems are solved. I’m responded to in excellent time and the follow up call backs really show how much they value their customers. Gillian and Anita are most definitely a great asset to Northwood Portsmouth!

Olivia · 1 January 2021

★★★★★ 5/5

Google

Had a viewing for a property with Emma Reid. She was brilliant, was able to answer any questions and kept things completely real which isn’t always the case in properties. Would definitely recommend!

Ellie · 24 September 2025

★★★★★ 5/5

Google

Emma was very helpful friendly and professional. Property description spot on and staff at office helpful. Highly recommended.

Rhonda · 4 July 2024

★★★★★ 5/5

Google

Thankyou Emma for rescuing me your a star was quite shocked on a day like yesterday to be locked in you where here in 10 min once again thankyou

Martin · 10 July 2026

★★★★★ 5/5

Google

The team at Northwoods especially Anita have been excellent in helping us with our rental problems.A great friendly team to work with I would highly recommend them

Susan · 1 January 2024