5/5
Northwood staff are fantasic ! Help and understanding nothing is a prolbem great service .
Agent replied · 10 October 2026
Thank you for your 5* review

Trusted Agent profile · Portsmouth
Verified
★★★★★
409 reviews across 2 platforms
129 Havant Road, Portsmouth, PO6 2AA
Part of Northwood, see every office.
Northwood's office in Portsmouth, at 129 Havant Road, is rated 4.8 out of 5 across 409 reviews on two platforms, including 387 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
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The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
5/5
Northwood staff are fantasic ! Help and understanding nothing is a prolbem great service .
Thank you for your 5* review
5/5
Really glad I went with Northwoods in Drayton. Simon knew the local property market very well and immediately had several potential buyers in mind. He found a good buyer swiftly, and the sale went very smoothly. He was quick to help with anything that we needed, which was especially good as we were selling from a distance.
Thank you for your 5* review.
5/5
Emma, recommended Northwood to me to sell my dad’s house. I explained the situation and she answered all my questions and reassured me that my dad’s house will be in good hands and I was impressed with her enthusiasm for her job. … More
Thank you for your 5* review Andrew
5/5
Great staff! All very kind and welcoming and nicely down to earth. They are always there to help.
5/5
Jenni was extremely helpful from the moment I contacted Northwood about the property to the moment she handed us the keys! Thank you so much for making it such a smooth transition! Nat and TayPositiveResponsiveness, Quality, Professionalism
Thank you for your positive review Natalie. I will ensure Jenni hears of your kind words.
5/5
I had a viewing with Emma a few days ago, what an absolutely lovely lady she helped me and my dad so thoroughly in our search of finding somewhere that suited him well. No doubt in saying that she is the most helpful, cheerful and kind agent we’ve ever met ☺️ Definitely made us feel more comfortable in such a stressful time of searching!
5/5
I had a great experience working with Anita and Courtney. They were incredibly supportive throughout the entire process of finding my new home. Their professionalism, patience, and dedication made everything smooth and stress free. I truly appreciate their help and would highly recommend them to anyone looking for a new place to call home.
5/5
Jenni at Northwood was fantastic. She was really responsive and put our minds at rest throughout the whole process! She made something that could have been incredibly stressful feel quite the opposite. The whole team must be working their socks off because the time between our first viewing, thorough checks and getting the keys was so short! Couldn't recommend them enough!
Thank you for your positive review Ollie. I will be sure to pass your kind words onto Jenni. All the best from the team at Northwood
5/5
Renting with Northwood was a really easy process for me. Thanks to Jenni and the entire team. They took care of everything we might think of
Thank you for your 5* review! I hope you are settling into your new place nicely, I will be sure to pass your thanks onto Jenni and the team. All the best from the team at Northwood.
5/5
Simon & the team were absolutely phenomenal throughout the entire process. Couldn’t be happier with how we were treated at all. Thank you for all your help!
5/5
Simon and the team at Northwood have been great. The communication and regular contact with ourselves and the solicitors has been superb. Would thoroughly recommend.
Thank you for your review and kind words Ray. Selling a property can be stressful and it is good to hear that you enjoyed great communication throughout the sale.
5/5
I congratulate Simon Bell at Northwood for his excellent service, advice and professionalism. Importantly, we were kept informed of progress or problems in a timely manner every step of the way during the sale of our house. We had a good rapport throughout the process, and thought he was honest, friendly and straight-talking, (with a good gentle sense of humour) all of which was a comfort. I would not hesitate to recommend Simon and Northwood.
5/5
My wife and I went to see a property in Cosham and had the good fortune of having Simon (one of Northwood's estate agents) show us around. He was relaxed, very knowledgeable and had a great sense of humour. It was safe to say that all three of these attributes during a house visit made for a perfect viewing. If anyone else has the opportunity to view a house or have their house sold with Simon, you'll be safe hands! Thanks a lot Simon!PositiveProfessionalism
Thank you for leaving such a great review and it is good to hear that the viewing was a positive experience. All the best with your house hunting.
5/5
From estimate to sale, Northwood were fantastic throughout. Their estimate was realistic and I felt they were very honest with us. They took great pictures and took more when our sale unfortunately fell through, and we needed to re-market. They managed viewings safely through the pandemic. By far the best thing about working with them was that I could call at any time and have an honest conversation with them. Their advice was always useful and they guided us through the whole process.
Leah, thank you for leaving such a positive review. It is great to hear that you have been really pleased with the service. All the best for the future and contact us again if we can help with anything else.
5/5
We just moved into our very first home, as first time buyers we weren't sure what to expect of the process, Simon and the Northwood team explained perfectly and help us navigate what normally would be a tedious process. The whole process took about 7/8 months, definitely longer than initially expected, we were kept on the loop and advised of any minor change on the chain situation. Brilliant communication and human interaction. Thank you so much for all your help, Selena and GeoffreyPositiveResponsiveness, Professionalism
Thank you for leaving a 5 star review. You and Geoffrey were so patient throughout and through no fault of yours or the owners it took longer than expect. I am pleased that now completion has taken placed you can enjoy owning your first home.
5/5
Very helpful and knowledgeable service received from Simon. He went above and beyond analysing requested information and summarised it well for me. Really appreciate it.
5/5
They are very helpful, friendly andopen about letting you know what is going on. I spoke mainly to Simon who was always happy to help and kept me up-to-date on what was happening with the seller. I would recomend them to anyone buying a property.
Thank you for leaving a 5 star review Angel and all the best for the future.
5/5
Professionalism is a word that can be seldom applied especially in the minefield of modern business and glamour representations. But for Katie and her team, within Northwood’s (Company) Waterlooville/Hampshire/UK team of estate agents. Are without reservation the most dedicated and attuned. I am extremely grateful, thankful and beyond measure, in saying that Northwood and their staff have been an absolute delight to deal with. Many thanks again for making 'it all happen'.
5/5
Viewed a property for let today with Emma Reid. Unfortunately the property wasn’t what we are looking for we could not fault Emma. She was informative and professional, Really easy to talk to and friendly! Even told us about the local area and amenities which were in walking distance.
5/5
We have just bought and sold through northwood. Simon was fantastic, keeping us informed of any changes and chasing any enquiries throughout the chain. They really were a pleasure to deal with!!!!PositiveResponsiveness, Quality, Professionalism
Jake, thank you for leaving a review, it is great to hear you and your family had such a good experience with Northwood.
5/5
It is my first renting experience with Northwood .Thanks to Jenni who had been really helpful through the renting process .
Thank you for your kind review, we're glad you have had such a positive experience. All the best from the Northwood Team
5/5
Never having rented before, and finding myself needing to mid-life, the whole process was made very easy from start to finish and I felt very 'looked after'. Any questions I had were answered with ease, and in the absence of Jenni when she was on leave, other team members knew exactly the answers and reassurance needed in what what turned out to be a 'very uncomplicated move'. Thankyou Northwood.
Thank you for your 5* review Maria. All the best from the team at Northwood
5/5
I would thoroughly recommend Northwood if you are trying to sell your house. They are combine professionalism with a friendly and helpful service - we never had to chase them to find things out and they worked very hard on our behalf. Simon and the rest of the team deserve 5 stars with question.
Sabine, thank you for leaving such a positive review and i was really pleased to help you with the house sale. All the best.
1/5
Me and my partner viewed a property to let on the 15th Oct, we expressed our interest and asked for the application to proceed. We were sent the paperwork for the application the following day which we then spent the next 2 days (which was a weekend) filling in and sorting the guarantor. On the 18th which was a Sunday we by chance had another look at the house online only to see it was labelled as Let Agreed. My partner phoned on the Monday morning to find out what this was about as we were dropping off all the paperwork for the application later that day. The person he spoke to didn't have a clue as he worked in sales only so my partner phoned back a few hours later to speak to someone else who then said they had already let the house. We had no communication given to us that this had happened and find this very poor service from the agents. We don't mind losing out to others but all we ask for is honesty and communication. Regardless of any properties Northwood may advertise we will not return to them because of this. 1 star given but if I could give 0 I would.NegativeResponsiveness, Professionalism
Thank you for your review, we welcome open and honest reviews and understand why you may be frustrated with the situation. When you viewed the property on the 15th there were other interested parties that had also viewed the property, subsequently a tenant application was submitted by another party and in turn accepted by the landlord and, as it is a legal requirement, we had to cease all marketing of the property, this is why it was advertised as let agreed online. At this point whilst I appreciate you advised you were interested during the viewing you had not submitted an application for the property and as such we were not in a position to advise you of the change in availability until Monday.
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Yes. In The Trusted Agent 2026 awards: Northwood, Portsmouth won Gold; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, St Albans won Trusted Agent; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Northwood Portsmouth and up to three other top-rated agents near Portsmouth.