5/5
I would like to recognize Emma Reid for her outstanding effort at our viewing today. She was polite, courteous and extremely knowledgeable in every aspect of her … More
Agent replied · 14 March 2025
Thank you for your 5* review Ian.

Trusted Agent profile · Portsmouth
Verified
★★★★★
409 reviews across 2 platforms
129 Havant Road, Portsmouth, PO6 2AA
Part of Northwood, see every office.
Northwood's office in Portsmouth, at 129 Havant Road, is rated 4.8 out of 5 across 409 reviews on two platforms, including 387 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
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The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
5/5
I would like to recognize Emma Reid for her outstanding effort at our viewing today. She was polite, courteous and extremely knowledgeable in every aspect of her … More
Thank you for your 5* review Ian.
5/5
I recently sold my mothers property through Northwood. Not living locally, I felt at ease knowing that Simon and his team were looking after this process for me.PositiveResponsiveness, Quality, Professionalism, Value
Helen, thank you for leaving a 5 star review and all the best for the future.
5/5
The sales manager Simon Bell has been marvellous. He has been courteous, very helpful and polite and always returned my calls. I can highly recommend Northwood Estate agents.PositiveResponsiveness, Quality, Professionalism, Value
Thank you taking the time to leave a review Robert. Feedback is always appreciated and I am pleased you have a good experience with Northwood.
5/5
Emma Reid, who ususally does the viewings, was incredibly helpful and supportive and gave us valuable input - very transparent and always with a smile. Can't recommend her enough. Now we just cross fingers that our application will go through ;)
Tom, thank you for leaving a 5 star review
5/5
I really recommend Northwood Northwood are easy to contact, respond very quickly and are very friendly. My agent was really professional and answered all my questions, her name is Emma Read, she made the viewing easy and smooth !
Thank you for leaving a 5 star review Amadu.
5/5
I let my property out through Northwood, they are very professional, efficient and always helpful with any queries that may arise. We mainly deal with Anita who is just great and always happy to assist. Would recommend using Northwood if you are thinking of letting your property.
Thank you for you 5* review Amanda
5/5
Superb service from Simon
Superb service.! My family cannot thank Simon Bell and his team enough. To say Simon went the extra mile is an understatement. Professional but most of all understanding of the fears of an older generation selling a property after nearly 50 years & taking the extra time to explain what’s going on every step of the way. Couldn’t recommend highly enough!
5/5
"Superb service from Simon..."
Superb service.! My family cannot thank Simon Bell and his team enough. To say Simon went the extra mile is an understatement. Professional but most of all understanding of the fears of an older generation selling a property after nearly 50 years & taking the extra time to explain what’s going on every step of the way. Couldn’t recommend highly enough!
5/5
We have been renting a property with Northwood for about a year and a half, and they have consistently been a pleasure to deal with. … More
Thank you for your 5* review Jack.
5/5
We bought our house some years ago via Northwoods and have had a subsequent revaluation provided by them. On both occasions they have been thoughtful and helpful and it was indeed our experience as a buyer that led to us dealing with them again recently. Whilst ultimately they are working for the seller, they have balanced this requirement with a clear consideration of the needs of the buyers as well. They are proactive and thorough and an office we believe we can depend on. I have no hesitation in recommending them to others, whatever side of the fence you are on. Whilst some have a bad reputation, Northwoods are a credit to the profession.
Thank you for leaving such a lovely review Peter. We are always happy to provide advice and support even if moving home isn't on the agenda immediately and i look forward to meeting you again in the future.
5/5
Excellent service from Northwood; Simon was most helpful and we felt confident with the process of selling our house with Northwoods.PositiveResponsiveness, Professionalism
Hi Jo, thank you for leaving a 5 Star review and all the best with your adventure.
5/5
Northwood has just sold my house. They found a buyer quickly, and kept me informed on the progress of the sale. Simon was always friendly and helpful. I would recommend them.
Thank you for your review Alan. After Northwood initially found a tenant for your property a few years ago, I am pleased we were able to complete that process by selling your property. All the best.
5/5
Brilliant Staff. They always did their best during my tenancy to solve any problems that were ongoing. Always sent professionals and followed through. Checkin and Checkout was seamless. Recommend them for sure !
Thank you Joseph.
1/5
Had poor communication every time I called. Felt like the agency did not want to speak and kept taking a message and promised a call back from Jenny- however never did get a call back. I called back a few times about an application put in and told I would get a call back every time I would call but never did and then used the excuse of 'misscomunnication'NegativeResponsiveness, Quality
Thank you for your review. I am disappointed to read you feel our communication with you was poor as it is always our intention to exceed expectations. There was a lot of interest on the property and several applications received. Upon receiving your application we sent you an email outlining our process and timescales which we adhered to. We always look to improve our systems and thank you for your important feedback.
1/5
went in to the office on Sat, the lady were very rude and bad attitude, I would say the company’s impression has been ruin by the way how she deals with customers, I would never recommend anyone to this company. A letting agent does not mean you have right to be rude ! We do understand checking the ID and immigrant status is very important, however the attitude is more important, the lady on the day was very rude, she thought she has power to talk people down as she can decide who she can rent the property to, you should check the CCTV, you can see how was her attitude when we just walked in , her facial impression was not friendly , arrogant and rude. the way she talked to us even our daughter can sense that she is rude. I believe no one can accept the attitude, no one! We dont understand why another letting agent in town can do professional jobs which see everyone is equal , no discrimination , to give us advised and we have our home now (which is happily received 6 months rent in advanced and satisfied reference , that was what we putting the offer to her)I would say I would never recommend anyone to your company , never ever !
Thank you for taking the time to provide a review of our services. We welcome all feedback and are keen to learn and understand our customers view point. I am sorry that you feel you were dealt with rudely. Having discussed the situation with my colleague that you spoke with on Saturday I understand you had concerns with the information we required from yourself and your partner to process your application to rent a property. Unfortunately we require certain information to comply with current letting regulations, if this is not able to be provided we regrettably cannot proceed. It is always our aim to make renting a property as easy as possible for our tenants and landlords however legal compliance is always of paramount importance.
5/5
As first time buyers Northwood really helped us feel comfortable during the process. Simon is amazing and kept us updated throughout, more so than our solicitor!!! Would 100% recommend Northwood to anyone.
Hi Bridie, thank you for leaving a review. It is always really good for us helping first time buyers purchase their first property and I hope the work is coming along well. Thanks again.
5/5
Simon at Northwood helped us with the purchase of our beautiful home. It would not have been possible without him he fought very hard for our sale to go through after finding out days before completion that our solicitors had no intention of completing our sale. It was truly a miracle because he recommended another solicitor to us who worked very hard for us as well and took our case when no one else would. He is very professional and consistently kept us in the loop on each stage of the process. He is very experienced and friendly and cares about his customers. I would highly recommend Northwood. I have dealt with other estate agents in the past but none as good !!!!!!!
5/5
Samuel McNally and his team are first class. Their guaranteed monthly income scheme offered years of easy, stress free letting with no void periods and when my circumstances changed they adapted to my needs quickly and efficiently. A pleasure to deal with. Thank you!
Thank you for your kind words Dominic, we really appreciate your feedback.
5/5
I recently viewed some rental properties and found the Northwood team to be professional, responsive, and attentive. Communication was excellent, the properties matched their descriptions, and customer service, especially from Emma Reid, was outstanding. I highly recommend them as a reliable letting agent.
5/5
Northwood have been fantastic in every way with dealing of the sale of mine and my partner's house. Simon especially has been so professional and responsive, always keeping in contact with us to tell us anything and everything that was happening with each step of the sale. We can't recommend Northwood and Simon enough! Thankyou for everything you've done for us. From Alice & Tom.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review Alice and I hope you are nicely settled in your new home. If there is anything we can help with in the future, please get in touch.
5/5
April was really friendly and welcoming, and kept us at ease with everything. She explained everything in detail checking everything along the way and was really helpful. Nice and genuine
Appreciate the review thank you
5/5
Northwoods have been absolutely fantastic to deal with. Simon in particular has been a delight and has kept strong communication with me throughout the process and made what could have a very stressful process far less so! Would definitely recommend Northwood to anyone looking to move.
Sophia, thank you for leaving a 5 start review and such great feedback. All the best in your new home.
5/5
April is our letting agent from Northwood, Portsmouth. Fantastic service, happy to help, would recommend Her and the Northwood Team to anyone looking to rent or buy a property.
Good to hear the service received was good
5/5
Northwood were nothing short of excellence. Simon helped us from start to finish with great communication and going above and beyond to resolve any issues that came about quickly! His work ethic was second to none and we couldn't recommend him and the company anymore. Thanks very much for your hard work with the purchase of our house!
Thank you for leaving such a positive review Aaron. It is always great helping first time buyers buy their first home and you were a lovely couple to deal with.
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Yes. In The Trusted Agent 2026 awards: Northwood, Portsmouth won Gold; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, St Albans won Trusted Agent; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Northwood Portsmouth and up to three other top-rated agents near Portsmouth.