Trusted Agent profile · Portsmouth

Mann Portsmouth Sales reviews

3.7

★★★★★ Good

580 reviews across 2 platforms

127 London Road, Portsmouth, PO2 9AA, PO2 9AA

Mann's office in Portsmouth, at 127 London Road, is rated 3.7 out of 5 across 580 reviews on two platforms, including 351 Google reviews rated 4.6.

Google logo

4.6 / 5

351

Reviews on Google

This office

Trustpilot logo

229

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.

5/5

Google

I would thoroughly recommend Mann Sales and Letting Agents. Jamie Ridge and his team were superb. A perfect mix of professionalism and friendliness, nothing is too much trouble for Jamie and his team. I was very impressed with the service I received throughout the process of selling to buying our new family home. I highly recommend Mann Sales and Letting Agents Portsmouth.PositiveResponsiveness, Quality, Professionalism, Value

Robert · 27 October 2021

Agent replied · 26 October 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I will strongly recommend them to any first time buyer. Joshua was very helpful in finding a property for us and Steve ensured he brokered the best deal for our mortgage. I believe they deserve more than just a 5 star. They’re simply the best.

Vincent · 27 October 2023

Agent replied · 26 October 2024

Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care

5/5

Google

Very positive experience. Katie, Jamie and the rest of the team were very helpful, friendly and professional and made the process as straightforward as possible. Recommended.

Antonio · 27 March 2026

Agent replied · 17 April 2026

Thank you for the glowing review! We're so glad that our team, especially Katie and Jamie, were able to provide you with a positive and professional experience. Hearing that you would recommend us means the world to us. Kind regards, Lucy, Customer Feedback and Support Team

3/5

Google

Is there anyone actually there? Tried numerous times to call but get cut off over the last couple of days

Louie · 10 May 2026

Agent replied · 10 October 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

had an excellent experience. From start to finish, their team was professional, responsive, and genuinely helpful. They guided me through every step of the process with clear communication and honest advice, making what can often be a stressful experience feel smooth and straightforward.

Ovi · 27 October 2025

Agent replied · 10 November 2025

Thank you for your kind words! We strive to provide our customers with top-notch service, and we are so glad to hear that we exceeded your expectations. Your satisfaction is our top priority and we are ecstatic to know that our team was able to make your experience stress-free and simplified. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Jamie Ridge valued our property last year he was very experienced and knowledgeable however he did not put us under any pressure to make a decision and even though our circumstances changed I would not hesitate to use this company in the future

Rachel · 27 October 2025

Agent replied · 10 November 2025

Thank you for your kind words! At our company, we prioritise providing our clients with a pressure-free and knowledgeable experience. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

A flat with wheelchair access.

I used Mann Lettings when I was looking for a flat to rent in the Margate area. I use a wheelchair so I needed a flat with access. With the help of Andy from the Margate office I found a place! Then Sue Sanders from the management team helped with the contracts and all the other problems with moving house. The whole experience has been easy and the team from Mann have made it easy and hassle free. On a scale of 1 to 5 I'd give the a 6 !

Paul · 3 September 2025

5/5

Google

Stephen and his excellent team, Liberty, Charlotte and Alec have been helping us for the pas 4 years and again recently with advice and support to find tenants. We have been very pleased with the whole experience. Liberty has been dealing recently with two of our properties. Here communication and advice has been excellent. We have no hesitation in recommending them for any landlords. Great team, thank you!

Sally · 27 October 2020

Agent replied · 26 October 2024

Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.

5/5

Google

Outstanding Performance, got more viewings in a day than my previous estate agent did in 3 months. House now sold in less than two months.

Clive · 20 March 2026

Agent replied · 17 April 2026

Thank you for your review! We are thrilled to have helped sell your house in record time with our outstanding performance. Our team is dedicated to getting results and we are glad to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Lee and his team have provided us excellent and very professional service for managing our property. Great communication, follow up and taking us thru every step of the process. We highly recommend.

Stephanie · 29 April 2024

Agent replied · 26 October 2024

Hi Stephanie, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care

1/5

Trustpilot

Horrible experience as tenants

Horrible experience as tenants. Multiple issues beginning from ignoring maintenance requests as tenants to not responding to emails regarding deposit return after tenancy. Even ignored our request for more information regarding extending the tenancy - proceeded to act as if not inquired and upon questioning why, they said that we should've made a request. The agency doesn't communicate between each other and does not provide timely responses to emails and completely ignores questions asked through their website. As tenants cannot really choose the agency, a warning to landlords that the agency is highly incompetent

Sam · 25 July 2025

5/5

Trustpilot

Morgan Knott

I had the pleasure of being assisted by Morgan Knott, and she has been by far the most helpful and supportive person I’ve encountered during the house-hunting process. She is prompt, thorough, and incredibly easy to talk to, which made the entire experience smooth and stress-free. Morgan goes above and beyond to provide clear guidance and support every step of the way. I highly recommend her to anyone looking for a reliable and dedicated estate agent.

Suman · 1 September 2025

5/5

Google

Wonderful service, very accommodating and were happy answer any queries I had, would recommend :)

Jon · 10 May 2026

Agent replied · 10 October 2026

Thank you for your kind words! We are thrilled to hear that our service and accommodation met your expectations. We are always happy to address any queries you may have. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Great Team at Mann Portsmouth, I've dealt with Charlotte a few times now and she is one of the best, knowledgeable, efficient and gets on with doing her job! great communication from all of the team and quality Tenants found in very good time - they listen to your wants and don't wants therefore don't waste your time throwing unsuitable prospective tenants at you! thanks team Mann!

Simone · 28 October 2019

Agent replied · 26 October 2024

Thank you Simone for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott

1/5

Google

One of the worst estate agents I have ever encountered. I was given an appointment to view a property, but a day before, I received a message stating that it's sold. Despite that, I received another call seven days later, claiming the same property is back on the market and scheduling a second appointment. I requested an early appointment, but they couldn't accommodate due to the landlord's unavailability, forcing me to reschedule other commitments, including childcare. To my dismay, I received a call on the same day of the viewing, informing me that the property is now sold. Beware of this estate agent if you're selling your house; their professionalism is questionable.

Samiul · 30 March 2024

Agent replied · 26 October 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

We are first time buyers and found the whole process daunting, but Darren has been so helpful and efficient and has really helped make the process so easy for us! We are so happy, thank you Darren and team.

Jessica · 27 October 2023

Agent replied · 26 October 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I'm fully satisfied with their services. Thanks to Jessica Grinter who helped me got a perfect place. She's good and her services are top notch. And I already informed her that I'll refer more of my friends to her.

Gabriel · 27 October 2023

Agent replied · 26 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

we been rented our property via Mann Letting, North End Portsmouth. The day one process is very smooth to finding a tenant, references check, paper work and keep updating the status on prompt. Of course attractive management Fee.... Special thanks to Jay to make it happen and look after my property....

Rajendran · 27 October 2022

Agent replied · 26 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

I am writing this review of Morgan…

I am writing this review of Morgan Knott, who is an Estate Agent for Mann Countrywide. Morgan showed me around a property a few months ago, and I thought she was knowledgeable about the market and had good ideas about potential property renovation. She was also a good communicator in my opinion, so I was always clear how likely my bids were to be successful, and what the thoughts of the vendor were. Good job!

Ryan · 15 August 2025

1/5

Google

Absolutely the worst estate agents ever! It takes 78 calls to get through. Then you get through, explain the situation and they say I’ll get back to you and they don’t. Called this morning 26 times and no answer from sales and lettings. Avoid at all costs!

Jody · 24 June 2025

Agent replied · 22 September 2025

We apologise for the inconvenience and frustration you have experienced. We value your feedback and will work to improve our communication and customer service. Thank you. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Very good service overall

Very good service overall. The team were professional, friendly, and efficient throughout the process. A mention to the manager, Jamie, who was extremely helpful, approachable, and always happy to answer questions and explain things clearly. Communication was good and any small delays were handled well. Overall, a very positive experience and I would recommend Mann Countrywide.

George · 1 February 2026

5/5

Google

Had the pleasure of dealing with Olivia Marshall who was very knowledgeable In her field and what a very pleasant young lady she is. I would recommend her 100 %

GINA · 9 December 2025

Agent replied · 23 December 2025

Thank you for your kind words about Olivia! We are lucky to have her on our team - her expertise and positive attitude make her a valuable asset. Thank you for recommending her! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Had a great experience in the shop a couple days ago. The staff were really nice & approachable. Tom and olivia were super helpful and overall really happy with them.

Evan · 9 December 2025

Agent replied · 23 December 2025

Thank you for sharing your positive experience! We are so glad our team, especially Tom and Olivia, were able to make your visit enjoyable. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Had an excellent experience renting my property out through Mann Letting Agents in North End. Katie was very efficient and managed the viewings very effectively. In the end she found some excellent tenants for me and was able to answer all of their and my questions very efficiently.PositiveProfessionalism

Spike · 27 October 2022

Agent replied · 26 October 2024

Thanks for the amazing 5* review! Best wishes, Lucy, Customer Relations.

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