Mann Portsmouth Sales reviews

★★★★★ 5/5

Google

We had a fantastic experience working with Keira Pinhorne at Mann Estate Agents. She is very professional, friendly, and always made us feel comfortable throughout the process. Keira took the time to show us different properties and was always patient, answering all our questions clearly. Her communication was excellent, and she spoke with us in a very kind and respectful way. Nothing was ever too much trouble for her, and she really made the whole experience smooth and stress-free. We truly appreciate her support and would highly recommend Keira to anyone looking to buy or rent a property. She is great at what she does! ⭐⭐⭐⭐⭐

K&T · 14 April 2026

★★★★★ 5/5

Google

I had a great experience with the team at Mann Portsmouth. From start to finish, the process was handled professionally and with genuine care. A special thank you to Malissa, Jamie, and Katie, who were incredibly helpful and patient throughout. They took the time to answer all my questions and kept me informed every step of the way. Even when I was probably pestering them a bit too much, they remained friendly, understanding, and supportive.

Nazmo · 10 April 2026

★★★★★ 5/5

Google

I had the pleasure of dealing with Mr Alec Cogan over the last week or so, my current guarantor retired and I wasn’t sure what to do and Alec was amazing from the very beginning. He took complete ownership of my problem and sorted it to completion, I did nothing! I now have a new guarantor and it was all done online by Alec in a few days. He was polite, professional and quick to reply, I’m very grateful to him. Julie Lee on The Solent

Julie · 17 February 2026

★★★★★ 5/5

Google

We had to find a rental home within the Milton area and our interactions with Mann was very professional and pleasant. Alec supported us with the viewing and Olivia managed all the support thereafter. Olivia was very approachable and patient with all my queries as it was our first move in the UK. Thank you for all the support and keep up the prompt work.

Sarah · 3 April 2026

★★★★★ 1/5

Google

Mann Countrywide Portsmouth as an Estate Agent is most likely one of the worst Estate Agents I've had the displeasure of working with in my 8 years of renting. We fell in love with a property on Purbrook road, Fratton and we immediately jumped into the paperwork to rent. Our first issue arose when we submitted our details to a company called KeySafe which I cannot in good conscience recommend. They are extremely invasive with their checks and are a pain to work with even more so when you are having to call Estate Agents every 2-3 days for updates with no direct updates from Keysafe themselves. We were set to pick up the keys on the 18th October which was arranged 3 weeks beforehand. When the 18th came around we were not able to collect the keys and was not even given so much as an apology for missing this deadline and absolutely 0 accountability aside from the usual "we're so sorry about this" which absolutely did not sound genuine in the slightest. On the 20th October myself and my partner had enough and decided to make a complaint about the misconduct and lack of professionalism with our tenancy. The manager Jay said this was a "miscommunication" however these "miscommunications" happened on multiple occasions resulting in lack of communication and organisation. I then conveniently recieve a call on Thursday 23rd October, 6 days after the initial day we were supposed to pick up the keys, telling us they cannot go ahead with the tenancy because "insurance checks failed" after pressing for more answers I was told two different answers. They didn't know and that they couldn't tell me due to GDPR. Two very conflicting statements. I have told them to email me with follow ups and more details as I will be making complaints. Even though we are getting our money back a month of our lives have been wasted and now we have to request to stay in our current tenancy longer because our Landlord was contacted via KeySafe. Two major points are we had a guarantor and both myself and my partner earn more than required amount needed to rent the property and have no dependencies. So there was absolutely 0 reason for being rejected and the blatant refusal and lack of information leads me to believe there are other reasons they are not disclosing. Shortly after this I sent an email to the manager and the person dealing with our case requesting a copy of all our data and they have so far ignored the email completely and are actively refusing to comply with the same GDPR that they used as an excuse. We then put in a formal complaint with head office and they did an "investigation" which they clearly did not put too much time into as they did not look into the actual issue as they sent an email saying they found no wrongdoings however if they actually looked into fully they would see that I acknowledge their terms and conditions but they have failed to comply to GDPE but not sending me my requested data and the fact that the agent did not do her job as I had to constantly call and find out what was happening with my application to find multiple things were outstanding and I was never informed. If you can avoid this company at all costs!

Melanie · 18 November 2025

★★★★★ 5/5

Google

Jamie and Katie were amazing from start to finish. The purchase was set up professionally and quickly. Katie carried out the viewing for us and was a complete delight, not your typical estate agent type! She was kind and approachable. Jamie then began contacting us when setting up the sale, again professional and courteous. The process was managed quickly and simply and we now have the keys and all completed. We wish they could all be this smooth, Mann and co north end are a credit to the industry.

Antony · 15 November 2025

★★★★★ 5/5

Google

Mann Agency are the best to work with when planning to get a mortgage. A very special thank you to Katie Jones and Samantha Tallack for their harwork, professionalism, patience and calmness while helping us find our new home. You guys have a great place in our hearts. Thank you a million times once again Mann Agency, we are truly 🙏 🙏🙏🙏🙏 …

Adefalu · 3 April 2026

★★★★★ 5/5

Google

Thomas Robinson is our agent in Mann Estate agents Portsmouth. He has excellent knowledge of the property market and lettings regulations. He is very professional very caring .He goes extra mile to help us with any inquiries we have. He lets and manages our Cottage. We are very happy and satisfied with the service he provides. Hayling Island, Mrs North.

DG · 13 April 2026

★★★★★ 1/5

Google

Stay well clear! Promise you the world deliver nothing. They will take days to return your calls. All for the landlord, will treat you with disrespect at all costs. When your tenancy is up they will stitch you up! It will cost you a fortune! There is plenty more estate agents out there! Please use them. STAY WELL AWAY!!!!

Mike · 17 March 2026

★★★★★ 1/5

Google

House was completely missold to us, en-suite rooms with no en-suite, 12 inch TV's where it said 50, and an extra tenant living at the property without our knowledge. No acknowledgment from Mann, just constant dismissal and radio silence after first months rent was paid into their account. Genuinely really dissapointed and expected more from a company with such good reviews. Will never be renting/buying with them again.

Jessica · 1 October 2025

★★★★★ 5/5

Google

I had a brilliant experience from start to finish. Tom and Liv were incredibly helpful, professional, and always quick to respond. They made the whole process smooth and stress-free, and nothing was ever too much trouble. Their friendly approach and genuine care really stood out. I’d highly recommend Tom and Liv to anyone looking for a reliable and supportive team.

Annlouise · 9 December 2025

★★★★★ 5/5

Google

Fantastic service throughout! Tom and Liv were knowledgeable, approachable, and consistently went the extra mile. Communication was clear and timely, which made the entire process simple and stress-free. Their professionalism and friendly manner made a real difference. I couldn’t be happier with the experience and would definitely recommend Tom and Liv to anyone looking for outstanding support and guidance.

Kayleighc · 9 December 2025

★★★★★ 5/5

Google

We couldn’t recommend Mann estate agents Northend enough. Especially Jamie, who has been outstanding from the start. As first time buyers, it only took 3 months from finding our first home to completion. Communication has been excellent, transparency throughout and Jamie went above and beyond at all times. No request too big or small. 100% recommend for first time buyers.

Kingsley · 8 November 2025

★★★★★ 5/5

Google

Thank you to Keira whos part of the sales team in Portsmouth who provided great support in referring us to getting our properties marketed for rental with the portsmouth lettings team. Great help and great service with no stress. Much apprecisted and Thank you

Leanne · 17 February 2026

★★★★★ 5/5

Google

As first-time buyers, I would definitely recommend Mann to anyone looking to buy or sell. We had multiple viewings with Katie who was always friendly, personable, and transparent with each property. We also dealt with Melissa throughout the …

Tayla · 17 February 2026

★★★★★ 5/5

Google

I just recently sold my house in Portsmouth helped extremely well by Jamie Ridge. Very friendly and efficient and Jamie acted on our behalf with the buyer. A trusted recommendation. Thanks to Jamie and all the staff involved.

Steve · 17 February 2026

★★★★★ 5/5

Trustpilot

I've just exchanged on a house in…

I've just exchanged on a house in Portsmouth, giving a shout out to Melissa and Katie, who were very nice and made everything happen. Melissa was my first point of contact, she was very helpful, efficient and made a lot of effort to get the house sold. Thanks all!

Peter · 24 July 2026

★★★★★ 5/5

Google

Alec, Tom and Olivia were extremely helpful and made the process of letting our property extremely easy. I would highly recommend using Mann to anyone trying to let out a property

Andrew · 10 April 2026

★★★★★ 5/5

Google

Alec, Olivia and Tom were so easy to deal with. They were so efficient in finding a tenant for my rental. I will definitely be using them again in the future

John · 10 April 2026

★★★★★ 5/5

Trustpilot

Exemplary Customer Service!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.

Camilla · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been working with Morgan Knott…

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

Thomas · 27 October 2025

★★★★★ 5/5

Google

Kiara was absolutely fantastic-friendly, helpful, and a pleasure to deal with. She made everything simple and stress-free, always taking the time to answer questions and keep me informed. Highly recommend!

Chhetan · 20 March 2026

★★★★★ 5/5

Google

As first time buyers, Katie was super supportive throughout the whole process and was always available if we needed anything. I couldn’t recommend Mann Portsmouth enough.

Joseph · 10 April 2026

★★★★★ 5/5

Google

Keira was awesome! She helped us find and view suitable houses for us, as we are first time buyers. Thank you so much and hope We find one soon.

Kennedy · 17 March 2026