Mann Portsmouth Sales reviews

★★★★★ 5/5

Google

Katie made my experience as a first time buyer stress free couldn’t recommend enough!

Demi · 17 February 2026

★★★★★ 5/5

Google

Would really recommend! Kiera was super helpful and made the process really easy!

Georgina · 17 February 2026

★★★★★ 5/5

Google

Very happy with the customer service especially Mel who showed me different options for selling my house it all went through quickly with no problems thankyou Mel for your help and advice very much appreciated

KEVIN · 24 July 2025

★★★★★ 5/5

Trustpilot

I have to give a special shout out to…

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!

Hayleyboi · 31 October 2025

★★★★★ 5/5

Google

Olivia is really helpfull

Cut · 17 April 2026

★★★★★ 5/5

Google

All the staff were amazing and everything was made very smooth by Jamie, Katie and Mel. Everything was made to measure for our situation. Thank you all for the help

Dion · 23 August 2025

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 5/5

Google

Top quality service from the Lettings team! They managed to secure & move in 6 new tenants for my rental property within a week! A special mention to Lee who has been outstanding the whole way through and has gone over and beyond. I’ve been very impressed and will now look to move my whole portfolio over to this agency to manage. Speak to Lee for anything Lettings related - he’s your man!

Joseph · 27 October 2023

★★★★★ 5/5

Google

I just completed today a purchase with Mann estate agents. The experience from start to finish it’s been amazing. . Mellisa has been brilliant, the most helpful estate agent a have come across , she’s been keeping in touch and helping me from start to finish. Very highly recommended .

Shkelzen · 19 December 2024

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness.

Ferran · 6 May 2026

★★★★★ 5/5

Trustpilot

Catherine Picard

Catherine Picard, Property Manager from the Sittingbourne Branch is responsive, proactive and pleasure to speak with. Thank you Catherine!

Claire · 2 August 2026

★★★★★ 5/5

Google

They were very helpful and patient with me. Supportive with completing forms. Excellent customer service and friendly staff. Melissa, Mandy and Jamie were so helpful.

Usha · 24 September 2025

★★★★★ 5/5

Google

Katie showed round a few houses. Professional and knowledgeable. We eventually Bought one that she showed us round. Thank you Katie.

Julie · 27 October 2025

★★★★★ 5/5

Google

I had an amazing experience with Mann Estate Agent, especially thanks to Mellissa. She was incredibly professional, friendly, and went above and beyond to make the process smooth and stress-free. Her attention to detail and excellent communication made all the difference. Highly recommend Mellissa and the team at Mann

Mariia · 2 December 2024

★★★★★ 1/5

Trustpilot

Not recommended

My family had rented a house with Mann agency Gravesend for which paid all the fee in advance including rent and deposit. When it comes to day of moving 14th December 2024, we received a call from jay squire (manager) that we can't take the keys since gas certificate is not in place and there might be gas leaking. He was not even sorry while speaking to us. Since we had paid until 14th December to our current landlord who had already rented the room to someone else who was also coming on same day evening 5pm . Even that person came as well. We were panic because we had no place to go. Our moving van were also rented and ready. My sister who was also moving with us she is heavily pregnant and I already have a 4 year old kid. Due to which we all were panic . We visited the office mann properties, what the staff treated and spoke to us very rudely especially Katie Garrett except sales manager( I am not sure if think his name is Rob ) and one more member of staff i think Dan they were the only one who talked to us nicely. Otherwise Katie totally refused to help us and said she can't manage anyone and left us almost homeless. She even said we should go to council to get a house , do you really think they will give us a house in few hours instead of helping those people who are already in queue since years. Renting manager was also not helpful at all. Eventually Katie told us to go out from the office and told us she will call police which was obviously not a solution for atleast us. They closed the office earlier and locked it inside so we had to sit outside in cold with our kid just in hope that they will do something. But no it was just the worst day of life. Then on Monday 16th December when I visited to the office to take the money back jay told he will not give us our full money back even we were not faulty we were ready to move but they were the one who breached the contract . Even I reviewed on Google for it they deleted it as well which was even not including a single word like violence or abusive or something like that. Which is totally against the uk law as well. Kindly choose the good company if you are really looking for a peaceful experience never go to them

SARABJEET · 16 December 2024

★★★★★ 5/5

Google

Keira was so helpful. Couldn’t recommend her enough!

Eloise · 17 February 2026

★★★★★ 5/5

Google

Fantastic job! I had a great experience with Melissa the valuations manager, my flat was on the market with fox and sons and didn't have a positive result and then I got recommended to use Mann and they sold my flat within 48hours - I would highly recommend Mann estate agents !!

Krzysztof · 20 March 2026

★★★★★ 5/5

Google

Katie Jones was easy to deal with and had great knowledge of the market. I’ll be back again to purchase.

Jamie · 27 October 2025

★★★★★ 5/5

Google

Thank you to mann estate agents for selling my property. Thank you Katie for keeping me updated at every opportunity

Deborah · 27 October 2025

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026

★★★★★ 5/5

Google

We are in the process of selling our property with Mann. The majority of our dealings have been with Mellissa and Keira who are both friendly, professional and delightful agents. We are at the early stages still but I shall post another review once sale is completed.

Kerry · 10 April 2026

★★★★★ 5/5

Google

Had an excellent experience with Keira from Mann! After showing an interest in one of there properties that had sold, she went out of her way to constantly tell me what else she had and what was coming up for me to view and made the experience all stress free.

Tom · 17 March 2026

★★★★★ 1/5

Google

Worst agency ever!! Unprofessional people there taking to the account how we have been treated and what information has been passed to us. First of all we have been calling MANN several times to get the information regarding our deposit, next steps/inventory check etc. as nobody bothered to let us know what will happen next after we moved out and and who is doing what. We have been put through to Katie who advised us to contact the landlord as she said that he is the person who will do the inventory check as he is managing the property, also he is the one to decide about the deposit (which is fair enough). After conversation with her we got in touch with the landlord who said that he will call MANN and he will get back to us. Again few days later landlord said that Jay was the person who was doing the inventory check and we both agreed (based on the report) that we will receive £700 back. So i called again MANN-again was talking to Katie who has advised us to send email stating the agreement between us and landlord and she will forward it to the deposit company. Both landlord and us sent it immediately to her. I also put at the end of email if she can reply and confirm that she received both of our emails. She didnt. I had to call MANN again, Katie picked up the phone and confirmed that she passed our emails to deposit company. That was Saturday 23rd of September. I called MANN again on Monday to find out more about deposit team. She didnt give me any details but asked to wait few more days for our deposit back. Few days later-nothing. So i emailed her asking about email address to them or at least number which will work! As we had number to them which didnt work and we had no chance to get through to deposit team!!. Her reply was only that she forwarded my email to them and she is not getting involved in this anymore! Very unprofessional ! Finally when i called MANN again few days later I reached to Jay and he advised that they need email from us confirming agreement with the landlord? So that means that nothing has been done by Katie for 2 weeks!!! For this all time since we moved out we didnt get any proper reply from MANN nor support. We felt like we were receiving contradictory information. I started to take legal action against them! But I called MANN again as i thought I will give them a chance to give me some info about our deposit. Katie answered the phone and she hanged up on me!! She is the worst person in this agency, zero professionalism or people skills!!! So i called them again and other lady answered. She was kind enough to give me the correct mobile number to deposit team! Finally after 30 days since we moved out! And guess what! Lady from deposit team said that the reason why its taking so long is because MANN didn't report to them that we moved out!!!!!!! This is a JOKE!! AVOID this agency !!! I never had to wait so long for my deposit back and it wasn't my first or second place i rented !!! I have never experienced such a lack of professionalism! They clearly don't care about you! Everything is smooth when you want to move in but when you want your money back-the problem starts!!

Karina · 27 October 2022

★★★★★ 5/5

Google

Russell is absolutely amazing. He called me ofering me to view a house and we have already started the process. We wouldn't be were we are if it wasn't for him. When we get the keys to our house in a few months, we will for sure give you the 5 starts 😉 That was my review prior to the process. We are now the owners of our first ever house and very happy so well done Russell! Of course thank you very much to Sam and our solicitors as well. The only disappointment I could say was on moving day I was expecting some kind of "Welcome to your new place" pack (biscuits, tea, coffee. I don't know whatever they have in it, I have never had one lol) but I suppose Mann should be blamed here and not Russell 🤣🤣🤣 and please, I will appreciate if my "Sold" sign gets removed at some point. Thanks Mann.PositiveQuality, Professionalism

Bea · 27 October 2022