Mann Portsmouth Sales reviews

★★★★★ 1/5

Trustpilot

Where do I even start…

if I could give 0 stars I really would because my experience with Mann Lettings was ABYSMAL from the very beginning. The first time we asked to view the property, we arranged a viewing but when we arrived at the property to view it nobody from the letting agency was there. When we called up, we discovered that the letting agency had confused our booking with another client who had cancelled their booking. We therefore had to view the property with the tenant and no letting agent. Please bear in mind that all the tenants personal belongings were still in the property when we viewed it. We decided that we actually did like the property and we would like to move into this house, so we followed all the normal procedure signed all the contracts paid the holding deposit only to then be told that we wouldn’t be able to move into the property on the given date because the tenants who were in the property were delayed moving out. Fair enough I guess, as this is not their fault. However the way that this was handled was very poor. Communication was POOR, We kept getting moving dates and then those dates being retracted without telling us why this was happening. They weren’t very helpful or caring of our situation at all. Overall we ended up waiting almost 2 months for this property. So after two months of waiting we wanted to view the property empty before we moved into the house as we had generally forgotten exactly what the house looked like. The letting agency basically told us that this was not possible as they would receive the keys at night on the day before we moved in. On the moving day when we arrived at the property there was so many issues: the faucet in the kitchen was leaking, there was a crack in the wall, there was mould along the skirting board, and the manager of the flat (who was the landlords father) was very patronising, condescending and out right rude. We were trying to resolve the issues at hand without arguing or being a nuisance but the manager did not want to hear it and wouldn’t even consider compromise. Eventually the actual landlord arrived, who was a little more understanding and easier to communicate with, but at this point we were really at our wits end. We also discovered from the landlord that they had offered the letting agent a week in between the last tenant moving out and us moving in, in order to give time for us to view the property empty and sort out any issues that needed to be sorted before we moved in. The letting agent told the landlord that we would not want this week because we “wanted to move in asap” which was untrue. The letting agent failed to communicate that the landlord was willing to give a week before we move in, and this was frustrating as this is something that we would have been interested in. About an hour and a half after collecting the keys to the property we decided to terminate our contract due to negligence, slack, poor communication, and general bad service. I DO NOT recommend to use this letting agent, but if you do, good luck :(

Jade · 23 July 2021

★★★★★ 5/5

Google

Melissa from Mann estate agents in North end has been brilliant throughout this whole process keeping me in the loop throughout each stage and I would recommend them to anyone who is looking to buy.

Jordan · 19 July 2025

★★★★★ 5/5

Google

Really lovely experience. Everything went through smoothly. Thank you to everyone at Mann!

Samantha · 28 July 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing experience with…

Absolutely amazing experience with Mann, specifically Darren from the Portsmouth branch. Thank you so much for everything, the communication was super and the whole process of buying with them went smoothly

Daisy · 28 May 2026

★★★★★ 5/5

Google

Fantastic experience selling our property. Jamie and his team were friendly, always happy to help and kept us in the loop with what was going on. Even went the extra mile to try and help find us our new home, fitting in viewings which were technically out of hours! Recommended.

Laura · 27 October 2020

★★★★★ 5/5

Google

A very professional service! Katie from start to finish was brilliant and answered all our emails in great response time. Katie is a real asset to the team and deserves all the credit she gets. Ryan/CharlenePositiveResponsiveness, Professionalism

David · 27 October 2022

★★★★★ 1/5

Trustpilot

Do not rent your property out through these clowns!!

Just move anyone in. Arrogant and have no knowledge at all about Lettings. Reported issues regards to the tenants twice with Etienne is the Ashford branch and he’s exact words were I know the property so they shouldn’t be doing it and leave it with him will be resolved. Nothing done and got worse. Wrote an email to the manager nothing back . Sent a complaint and got a reply but the reply was clearly cut and paste as it was asking me questions that if they read the email wouldn’t need to be asked. Absolute jokers. Do not use they do not care about the property or the people who live next to who they move in.

Andrew · 29 December 2020

★★★★★ 5/5

Google

Would highly recommend Daren from Mann! Has been brilliant throughout the whole process of purchasing our house. Very knowledgeable and friendly!

Samuel · 31 December 2023

★★★★★ 5/5

Trustpilot

Highly recommended as a friendly, approachable and professional agency

Mann Waterlooville have recently sold my BTL property during Covid.After a bumpy start where the valuation was over optimistic (I said at the time I thought it was too high) the property sold after I reduced the price twice in 2 weeks. I developed a really good rapport with Di Furmedge, who wasn't my initial contact.Once the offer was accepted Di kept the ball in the air through the rest of the process, relentlessly pursuing both sets of solicitors and the buyer to ensure all the paperwork came together and kept communication open throughout. Katie too kept in touch and they were both extremely flexible, professional and thorough. Nothing was too much trouble.I opted to use Mann Countrywide panel of solicitors, and was initially a bit concerned as this was an Online portal - this proved to be an extremely good move. Everything was uploaded and viewable in the documents area, there was a great timeline to follow progress and a nice messaging centre for any questions or queries, manned by real people, not robots!The entire process from instruction to completion took a week under 4 months.An excellent outcome more especially during these really awkward trying times. Viewings were never refused nor a problem.Highly recommended as a friendly, approachable and professional agency.

Kay · 17 November 2020

★★★★★ 1/5

Google

I had never met a real cowboy until I met these. 13 years of renting I have never come across such a unprofessional clowns. Lack of communication , professionalism and very poor service with the inability to deal with issues means that I am now at the regulator stage with these. DO YOURSELF A FAVOUR -AVOID

Steve · 27 August 2024

★★★★★ 1/5

Trustpilot

Shame you can't give no stars

Shame you can't give no stars. Our tenancy through them was a nightmare from start to finish. The staff are inexperienced and naive, & lost us a tenancy due to inflexibility. The tenant they did gain left after 4 months with zero notice, it took 6 months to get the deposit back, as rent owing, us chasing at every step. At which point they had the cheek to deduct £78 for a tax service we have no need of and which is for the financial year after we left them. There was also damage done but not enough deposit to cover it. Having read a comment by a previous landlord, we agree, I'm not sure that Manns tenant checks are worth anything at all.

Teresa · 16 September 2020

★★★★★ 5/5

Google

Jess has been incredibly helpful, quickly solving enquiries and issues! The whole team has been very friendly, very happy with our new property!

Noah · 27 October 2023

★★★★★ 5/5

Google

I am satisfied with the process. Thank you, Jessica Grinter and her team, who helped me with a perfect accommodation.

Oyedeji · 31 December 2023

★★★★★ 5/5

Google

I’m really pleased with Jessica at Mann Lettings. She has not only provided top notch service but also made sure my move was stress free. She constantly chased all the issues and kept me updated. Whole process was very quick and hassle free. I was able to move within a week while I was working. All thanks to the meticulous team at Mann lettings. Highly recommend their services.

Shubhi · 31 December 2023

★★★★★ 5/5

Google

Thank you Chloe for your efficient and prompt help Great communications - much appreciated

Kate · 29 April 2024

★★★★★ 5/5

Google

Lee at the Portsmouth branch of Mann has been commited and determined to ensure that the process of letting my property has been as smooth and painless as possible, despite a variety of potential problems due to my particular circumstances. Lee has dealt with these and kept me informed with a professionalism that went well beyond the call of duty.

Kevin · 29 May 2024

★★★★★ 5/5

Google

As a landlord, I couldn't recommend Mann enough. Alec and Liberty made the transition from private renting to renting through an agency seamless and stress free. From the time my property was listed online to the time the tenant moved in was one week. Great service!

Alex · 27 October 2020

★★★★★ 1/5

Trustpilot

Ripped off £400

Having left the property much cleaner than it was when we moved in Mann Countrywide sent us a bill to professionally clean the house at a charge of £400. The fact the house was not professionally cleaned when we moved in and was in fact filthy and all confirmed by the leaving property report, was not mentioned. We will be following this up. There is nothing good written about this agency on this reputable site. Good luck! The ridiculous quote to clean was from "After Five Cleaning", Forest Hill.

JS · 29 February 2020

★★★★★ 5/5

Google

Lee, Jess & Jay in lettings are fantastic! Really helpful every step of the way when needing to find a Tenant, and always happy to help if and when needed. Great at communications with regular progress reports, property management, check-in & check-outs etc. Trusted keyholders. I've been in this business a long time now and wouldn't consider using anyone else!!

Laura · 29 April 2024

★★★★★ 1/5

Trustpilot

IF BUYING A HOUSE? AVOID IF RENTING? AVOID IF NEEDING THE TOILET! GO THERE!

AVOID! If you value your timeAVOID!! If your value your dignityAVOID!!! If you value your moneyI went to see a flat down in Northfleet and the agent refused to take an official offer to the vendor as I didn't have an AIP. Fair Enough.Then I get spammed with voice mails and texts demanding to call them back. I called them back and I explained; There is no point me applying for an AIP if you haven't accepted my offer. As far as I know I can turn up to your premises with an AIP as requested for the offer amount and you can turn around and say SORRY vendor found a better offer from a different buyer. WASTE OF AIP.Anyhow, they finally gave in and said that they accepted my offer and to take out the AIP.I then spoke to my mortgage adviser and got the AIP and as I was driving to work I received a text message saying "vendor has decided to take another buyers offer".What kind of scum do you have to be to waste someone's time effort and money!?TRASHY company, I will never do business with them again and you shouldn't either!

NITRO · 20 August 2019

★★★★★ 1/5

Google

Worst agency, taking in to account how we have been treated, Shocking encounter with the representative agents. If any option to give zero star I would have given that. It seems that they only care of putting money in their pocket. They rented us a house in awful conditions and gave no care after. My wife rented house from them, she is first time in UK. Viewed the house seeing the advertisement, it's was not cleaned by that time but assured her it's will be cleaned before occupying. Before signing tenancy fixed an appointment to view the house for which they agreed, as soon as she went there they came with excuse they don't have the key some guest took the keys which is a bit shocking, even they never bothered to call and inform if that was the situation. She have been told if need to be viewed before signing tenancy then it's need to be shifted for some other day but assured that the house was cleaned. Believing them tenancy was signed and made shift on the same day. But it's was big mistake from her side. The house was not cleaned, even it was not possible to breath as she was feeling suffocating and vomiting. The floor mats were full of dust and smells very badly and the same too from kitchen. More over the room heaters not working lights not working for which they are not responding on complaints already made several times. On mailing the matter she got mail if she want to vacate she can do but with conditions that the first month rent will not be refunded but will get the deposit back as whole amount. But shockingly when called them again to confirm about vacating they changed from there previous statement of deposit refund. Now what's they says is entirely opposite, saying first month rent was for landlord and for each day of stay certain amount will be deducted from deposit amount. She just feel cheated by the Mann as it's clear shows from this kind of attitude towards the customer. As she is first time in the UK she completely feels broken and helplessness.

Gopa · 27 October 2022

★★★★★ 5/5

Google

I’ve been looking for a place for a few weeks and Katie really stood out as such an honest,genuine and advising employee compared to many of the other agencies in southsea. She was so polite and helpful and because of her suggestion I decided to make an offer. In the office, I have been in communications with Jay and Lee who have been courteous, pleasant and professional both over the phone and by email. They respond quickly and action what they say they will efficiently. I unreservedly recommend their services if you are planning to move. Thank you for helping us find our new home!

Tanya · 27 October 2022

★★★★★ 5/5

Google

Jay the Lettings manager has been amazing from start to finish He was helpful and always available. He’s honest and clear with information. An absolute pleasure

Zak · 7 August 2025

★★★★★ 5/5

Google

The service I received from Darren was excellent. He was professional and very efficient, helping me fill out the forms and guiding me through the process. Nothing is too much for him and I’m ver happy with the service he provided for the quick sale of my house , thank you

Cath · 27 October 2023