Trusted Agent profile · Portsmouth
★★★★★
580 reviews across 2 platforms
127 London Road, Portsmouth, PO2 9AA, PO2 9AA
Mann's office in Portsmouth, at 127 London Road, is rated 3.7 out of 5 across 580 reviews on two platforms, including 351 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Mann Portsmouth Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Portsmouth.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
4/5
GoogleMann Portsmouth dealt with our rental property in an efficient manner. We were kept informed throughout the process and would highly recommend them. Thank you to Jay especially for his work.
Many thanks for the great review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI cannot recommend Mann Portsmouth enough after the excellent help we have had from Jamie Ridge, Shaun Joyce and Donna Wagon! Buying our first house has been quite a process and they've been incredibly knowledgeable, friendly, and helpful through the entire thing. Living far away form a house that we were buying was quite a stress but they've made the whole process so much easier! They've been amazing all the way through - a huge thank you to them!!
You're very welcome! Thank you so much for the lovely 5* review. We hope you have many happy years in your new home. Best wishes, Graham - Customer Relations
1/5
TrustpilotASHFORD, Kent - House Sale
ASHFORD, KENT Branch - House SaleBe warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from there the relationship turns to distrust very quickly. Notable issues:1) Advised that initially 4 + buyers qualified off the books with views set up for one day. The day comes, house clean and prepared, Family moved out so the viewings can take place, activity in the house (sensor). Great. Two days go by with no initial feedback or potential buyer feedback, so when i eventually have chase Mann & Co for feedback i was told there were no visits that day. Confused and concerned; No clear explanation ever given as to why the situation panned out as it did. This set the standard for the rest of the 12 weeks with Mann & Co….2) Immediately felt a sense of distrust and lack of commitment from the Ashford team, to the point i was made to feel like i was the one at fault. it was down to me to constantly chase and manage the Estate agent, where i would have hoped they would have been a bit more pro-active with me…maybe a weekly call would have been nice…it was promised. When the feedback came it was short and incorrect, important detail missed giving the wrong impression was the norm. As always the detail is so important. Mann & Co didn't seem to care about the detail.3) Sure enough it came to a head when they introduced an unqualified Buyer, i accepted the offer however this led to the collapse of the sale. No real comfort or support from the Estate agent, i had one brief VM the day after i found out (from my solicitor). From there radio silence from Mann & Co for 2 weeks. 4) To rub salt in the wounds two weeks later Maria and her team did a leaflet drop on my estate, even posting a flyer through my own door stating my house was sold stc. Despite me having to deal with the significant impact of a sale falling through it was clear to see my own estate agent was trying to profiteer from this misfortune and lie to its new prospective customers.5) After exiting the contract they continued to market my property despite several polite requests to stop. thus undermining my sale with a new estate agent.6) My house key was stored in Branch with my name and address on it.Overall i would say this branch is an operational concern. When i went in to collect my keys i tried to address the points above but as per the norm i was responded to with Vague and shouty statements, The Manager Maria lied around trying to contact me when the sale fell through. (there is always an excuse btw) The culture in this office is lies and chaos, then inevitably when something goes wrong; they run. Considering the importance of a house sale and how it can affect peoples lives i would suggest you avoid Maria and the Ashford Team at all costs
5/5
TrustpilotGRAVESEND branch
GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann
1/5
TrustpilotLiar agents!!
My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!
5/5
GoogleJay and Lee are very amazing young guys with speed and agility at work. They are very polite and friendly customer service persons, and I am happy to have associated with them in this business of lettings. I would refer my friends to them if I have the opportunities bcos they are nice guys.
Luke many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlways a positive experience dealing with Tom. Polite, efficient and responsive.
"Thank you for your kind words! We take pride in delivering excellent customer service. We appreciate your loyalty and look forward to continuing to exceed your expectations in the future. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleFrom start to finish, (we are almost there) Mann has been incredible. They have gone above and beyond to accommodate and guide us through the process. I have spoken to Alfie a number of times and each time i have been greeted with a happy, helpful and optimistic demeanour and he has done everything he could to resolve the query i had. Amazing customer service
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe service from Park gate Mann Co was…
The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.
3/5
GoogleAttempted to go with Countrywide (within Mann, parent company) for a FTB mortgage. First advisor was lovely but went on maternity leave. Second advisor gave great advice, but was constantly on annual leave/hard to reach (becoming the bottleneck in my buying process).
Hello James, Thank you for sharing your experience with us. We apologise for any inconvenience caused by the advisor's availability issues. Please contact us at review@countrywide.co.uk so we can address your concerns further. Best regards, Lucy, Customer Relations Team
5/5
GoogleMann Portsmouth have been a great help to us during the process of buying our first house. A particular thanks to Shaun, Jamie, and Donna - absolute stars.
Hi Alexander! Thanks so much for this great 5* review. All of the sales the team really appreciate your feedback and kind words. Here's to a great future in your new home! Graham - Customer Relations
5/5
GoogleIn the past I had awful experiences with Mann Countrywide Lettings, so was nervous to even view a property with them, let alone sign up a new contract with them. Jade Denenish was our personal fairy godmother! Besides from everything else she has changed our opinion of Countrywide Lettiongs - which we did not think was possible. She worked hard to find us what we wanted and needed. She took on board our requirements and was honest with us. As soon as she found us the perfect home she called me and then did everything she needed to to help us secure the property and at a standard my young family could comfortably work with. She had endless patience with our wanting to view the property repeatedly for different reasons (partly just because we were excited about moving in). She followed up requests promptly and responded to emails or voicemails swiftly. I would (and already have) recommend Jade and Mann Countrywide to anyone looking for a property to let. 5 star service, 5 star helpfulness, cannot thank Jade enough!
2/5
TrustpilotAvoid. Sharks.
Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money.I take two things from this:1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company.2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.
5/5
GoogleJamie has been amazing. Really helpful and got me a quick sale at the price I wanted. Will be using him next time I move
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've just had two void properties, both very quickly re-let (one with a gap of only one week) both with rent increases. Great work as usual from the very professional Lettings Team at Mann. Thanks Charlotte, Liberty and Alec.
Hi Mark Thank you very much for this 5* review and recommendation! I am delighted to hear that Charlotte provided such good service when getting your property on the market! Kind regards, Jake
1/5
TrustpilotThis company keeps spam calling me…
This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.
1/5
TrustpilotAvoid
I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all
5/5
GoogleHelped to buy my first home and guided through by the team
Thank you for choosing us to assist you with purchasing your first home! It was a pleasure to provide guidance and support throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotRooooll up Circus is in Town!
Rooooll up! Rooooll up!! the circus is in town! Ashford town! This branch and service is so bad you would think you are being set up on candid camera to test your patience with all the errors.Forgot keys to the house for viewings, got calls to ask for feedback on viewing MY OWN HOUSE, sign placed outside my home when instructed not to for personal reasons.No response to emails , oh and feedback from people who cancelled and feedback a week AHEAD of a viewing! wow crystal balls really do exist! Terrible advert got the description wrong and did not change it and even argued about the lay out of my own home! Avoid them like a disease! two months of hell with them. So Mann.. Your’e Fired!!
5/5
GoogleWhen speaking to Mann everyone has always been helpful and accommodating. Mellissa was very professional and friendly, and I came away feeling like I’d been greatly informed of all the information I needed before making any decisions. A great lettings company and would highly reccomend!
5/5
GoogleI have recently sold my late fathers house by Jamie, I can not thank him enough, he was kind, respectful and so thoughtful, he went through everything I needed to sort from my solicitors and kept me up to date every step of the way, he managed to sell the house in a Matter of weeks, I can’t recommend him enough!
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotEstate Agent to avoid
Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.
1/5
GoogleIt’s almost an Year. I vacated last year Dec 2019 from Lee-On-The-Solent, Me /my husband called/emailed every month Many times. didn’t get my deposit 900£ yet.initially they said landlord didn’t respond, we cleaned the whole property by spending more to made sure it’s suitable for let in.But still we didn’t get a response and money. Is anyone who’s responsible there to get back to us with our Deposit? I hope there is no point If you come up with reduction in deposit Because it’s almost an year now.NegativeResponsiveness, Professionalism
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleShocking encounter with the representative agents on an enquiry to view a marketed property for sale. The rep advised that the Mann agency will not show existing home owners their marketed properties until the existing property is sold or on the market, conveniently offering to come and value the existing property and to discuss their services. I for certain would not want agents to be speaking to perspective buyer in such manner and would encourage anyone using the agency to market their property to mystery shop the agency to understand what genuine prospect buyer's will encounter on conversations with this agency.NegativeResponsiveness, Quality, Professionalism, Value
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Mann Portsmouth Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Portsmouth.
