Mann Portsmouth Sales reviews

★★★★★ 5/5

Google

We have two properties let and managed on Hayling Island and Alec Cogan has provided us with an exceptional "exceptional" service. He said that they would let quickly and whilst one took all of 3 days the other 18 hours !! Throughout the process he has been available on mobile and continues to check in randomly to make sure all is running smoothly. We let other properties out via another agent and our experience with them was terrible - Alec knew of this and has literally been at our side throughout the current lettings and there is no chance we will use anyone but him in the future. Supported by a good team that have also been super but its great to have someone that truly supports you. Great job Alec much appreciated - Peter & Petra Morton

Adventures · 27 October 2021

★★★★★ 1/5

Google

We listed our property for sale with Mann in October 2020 and initially they were very attentive and professional. A buyer was found who was looking to make a cash purchase with a small top up mortgage. They were in local rented accommodation. Perfect. Unfortunately Mann failed to do the correct checks on the buyer and it turned out they were not in a position to buy our property. This took over 4 months to establish. In that time we lost 2 ongoing purchases and their associated costs (searches, surveys etc) as our buyer was unresponsive and creating delays. Mann didn't question that the buyer was not contacting them for updates, or that they were not returning paperwork to their solicitor (provided by Countrywide). Any contact with the buyer resulted in a response of "the paperwork is days away, they're just really busy at the moment". We appreciate that an agent can only act on the information provided to them, and in good faith believe it to be correct. However, we feel that Mann did not act appropriately on our behalf, nor did they protect our best interests as their client. As difficult a conversation it would have been, they should have used their industry expertise to identify that the buyer was a non-starter and recommended that we relist the property for sale. Unfortunately their inability to act broke our relationship with them and ultimately we no longer trusted them to market our home. We accept that we gave the buyer the benefit of the doubt for too long and should have cut them off sooner. Our time has been massively wasted and our good nature eroded. I would not recommend this branch of Mann.NegativeQuality

Nicola · 27 October 2021

★★★★★ 5/5

Google

Mann were very helpful and informative from the very beginning and happy to say were always at the end of the phone when we rang. They explained the moving process very well and advertised our property superbly. They managed to sell our home within a few days of going on the market (even through these difficult times with COVID etc...) They kept us calm at the worst of times during the process as we had a terrible experience with certain things along the way (Not Mann's fault I must add) So thanks to the Mann Team ......We are so happy to now start our new life in our new home.PositiveResponsiveness, Quality, Professionalism, Value

Cath · 27 October 2021

★★★★★ 1/5

Trustpilot

Please do not even consider using Mann…

Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!

Joanne · 18 December 2020

★★★★★ 1/5

Google

1. I have kids and in their rooms are mould growing. My kids are getting really sick from it. I tried everything to get rid of the mould but it always comes back. 2. Every time we report anything, we never get a response back. 3. No one listens to us. Please do not come here

Hiten · 30 January 2024

★★★★★ 1/5

Trustpilot

POOR COMMINUCATION AND SERVICE MANN WOOLICH

THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.

Sophia · 28 June 2024

★★★★★ 5/5

Trustpilot

Laura and the team at the Locks Heath…

Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.

Melanie · 5 December 2023

★★★★★ 1/5

Trustpilot

Just checking in on a terrible time…

Just checking in on a terrible time which occured a couple of years ago.Avoid Portsmouth branch and especially jay haddigan. Put a place on the market which wasn't even right, it was in fact a different bedroom. No one knew where my key was when I moved in and I had no bed even though I was promised. Mould started to grow everywhere, broken parts of the house and it even flooded which caused massive electrical damage. Got compensation thanks to their legal department but the branch are just evil evil people

HSmitt · 16 June 2024

★★★★★ 5/5

Google

I recently have moved to Portsmouth for a new job. I had 2 weeks to sort my accommodation out. My agent Lee Rawson was very helpful in making my move swift. Paperwork and documentation were done promptly and he was always an email or a call away whenever I had any queries. Thank you Lee.

Sapana · 27 October 2022

★★★★★ 5/5

Google

From viewing the property to collecting the keys - 10/10. Very helpful every step of the way. I have rented through various estate agents over ten years and this was definitely the easiest and fastest process ever. Thank you Beth!

Michaela · 28 October 2017

★★★★★ 1/5

Trustpilot

Poor communication and mismanagement of flat

Dealing with this estate agent was an absolute nightmare. The complaints department was no help at all, with everyone giving me different information. I never wanted to become a landlord; I only did it because I couldn't sell my flat when I needed to move. The letting agent assured me they would take excellent care of my property, but that was far from the truth.They found a tenant with antisocial behavior, resulting in numerous complaints from the estate management about the tenant smoking weed and playing loud music at night. The letting agent did nothing to address these issues. They failed to inform me of damages and didn't chase the rent, which was consistently late. I had to follow up with them every month. Despite paying a full service fee, all they did was collect money.They misled me throughout the process. On the day the tenant was moving out, they called to say they had forgotten to send me the notice the previous month. They also wrongly deducted money for a rental extension, which I would never have agreed to if I had known the tenant was leaving. To make matters worse, the same agency helped this problematic tenant find a new flat, despite knowing about the complaints, late payments, damages, and unpaid rent.The complaints department was no better, merely covering for themselves instead of taking responsibility. Avoid this estate agent at all costs.

Adrienn · 16 May 2024

★★★★★ 5/5

Google

Put my house on the market on the Thursday and had an offer on the Saturday - amazing. Thanks Jamie and team at Mann Countrywide Portsmouth. Jayne Blake

Jayne · 27 October 2021

★★★★★ 5/5

Google

Great experience buying a house through Mann, very helpful staff-Ebony and Shaun were fab! Definitely would recommend to anyone looking to buy or sell 🤩 Hayley CPositiveResponsiveness, Professionalism

Sallys · 27 October 2021

★★★★★ 5/5

Google

Fantastic Estate Agent! Everyone was friendly, professional and knowledgable, giving us realistic advice about how to sell the property quickly, and with a minimum of fuss. They conducted all the viewings whilst we took mum out, and a buyer was found within a few weeks. As the sale progressed, they kept us informed regularly, which enabled me to ensure mum didn't get too stressed. Sale completed almost exactly 12 weeks from the offer-which, as they had advised the average sale now takes 12-16 weeks, we thought was spot on. Overall, I would definitely recommend Mann at North End in Portsmouth. Great Job!

Michelle · 27 October 2020

★★★★★ 1/5

Google

If you are a landlord I advice not to waist time with them! It’s being a nightmare for me! They make you feel like you have lost your property and they are the owner, there is no decision you can take without them to authorize otherwise they start ignore you, you don’t get response to emails and calls at all!! The only person I can rely on is Joshua, professional and always ready to talk. Very disappointed about Jay, the manager.

Manuela · 30 March 2024

★★★★★ 5/5

Trustpilot

The whole process from the sales pitch

The whole process from the sales pitch, to the final sale was smooth , stress free and all at MANN & CO Ashford Kent were excellent, catered to my every need and was always there for support and advice, if I ever move again I would not hesitate to use MANN, well done Maria , Mia and Brandon... Credit to the industry

Gareth · 1 February 2021

★★★★★ 5/5

Google

Big thank you to the letting team, particularly Alec for the quality of service he has provided. As a landlord, I cannot commend him highly enough for his professionalism and commitment.

Dorothy · 27 October 2020

★★★★★ 5/5

Google

After using a less than good estate agency it was suggested that I use Mann estate agency North End, Portsmouth and I wish I had gone to them first, Sean came round and advised me as to what he thought my house was worth and suggested that I had an open day for viewings, my house sold on the first day, at the asking price, I couldn't recommend this company high enough, great experience

Richard · 27 October 2021

★★★★★ 5/5

Google

Friendly Staff, swift sale and understood our concerns. Was kept informed very well and at convenient times. Helped on advice with our new purchase. Thanks All.PositiveProfessionalism

Russell · 27 October 2021

★★★★★ 1/5

Trustpilot

One of the worst estate agents I have…

One of the worst estate agents I have ever encountered. I was given an appointment to view a property, but a day before, I received a message stating that it's sold. Despite that, I received another call seven days later, claiming the same property is back on the market and scheduling a second appointment. I requested an early appointment, but they couldn't accommodate due to the landlord's unavailability, forcing me to reschedule other commitments, including childcare. To my dismay, I received a call on the same day of the viewing, informing me that the property is now sold. Beware of this estate agent if you're selling your house; their professionalism is questionable.

SAMIUL · 13 March 2024

★★★★★ 5/5

Google

Sold my house on the first viewing. Great communication throughout, always happy to help with anything I needed. Always cheerful and friendly, highly recommend!

Joanne · 17 February 2026

★★★★★ 5/5

Google

Friendly staff...Melissa is amazing..really smooth process..would use again for sure...

David · 20 February 2025

★★★★★ 5/5

Google

Just completed the purchase of a property in Portsmouth. Mel from the North End branch has been an absolute star throughout. Knew exactly what I was looking for, always on hand for questions/advice and was pleasure to deal with throughout. Really made the process as smooth as possible. I cannot recommend her highly enough.

Ryan · 26 March 2025

★★★★★ 5/5

Google

Amazing estate agents. We have been with them for nearly 3 years and have no faults. We are currently in the process of moving and they have really put us at ease. Nothing is too much to ask. Jay in particular has been a god send to us during this time.

Katie · 27 October 2023