Mann Portsmouth Sales reviews

★★★★★ 1/5

Google

Have been calling since last week to get a call back from the manager despite sending emails they couldn’t bother to contact me. We put our property up for sale with them but due to lack of expertise they couldn’t sell. …

Rizwana · 17 February 2026

★★★★★ 1/5

Trustpilot

Deeply Disappointing Experience, Strood Mann Sales and Letting Agents

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication.Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process.Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing.Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry.I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly.Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.

Matthew · 22 April 2024

★★★★★ 5/5

Google

The service I received from the entire team at Mann Portsmouth (special thanks to Shaun Joyce and Jamie Haynes!) was brilliant from start to finish. The sales team were flexible doing viewings and very professional, answered all questions and had solicitors recommended which made everything easier and quicker. Everything was explained so well and nothing was too much trouble; the value for money was excellent! Thank you!

Ciprian · 27 October 2022

★★★★★ 5/5

Google

Lee was very good at showing me around the property and he was very polite and very kind man and the property is brilliant and I love it and lee was very professional with job and I also want to say thank you tol jay for helping to how to put a review on here and was very polite and kind brilliant people thank you lads

John · 27 October 2022

★★★★★ 5/5

Google

Amazing service, the process was really smooth for letting the property.

Fasih · 10 September 2026

★★★★★ 5/5

Google

Mann Portsmouth are great, bought through them and the process was easy and straightforward. Big thanks to Daren especially, friendly and full of good tips. All staff really professional and friendly. Would recommend to any first time buyers.

Michael · 27 August 2024

★★★★★ 5/5

Google

Mellissa was fantastic and ever-present throughout my first time purchase. She was always very fast to respond to queries and nothing was too much for her. Fully recommend Mann and in particular Mellissa.

Joe · 3 November 2024

★★★★★ 1/5

Google

I called today to book a viewing for a flat. A lady takes my email address, phone number, full name etc. She tells me I will receive a viewing confirmation via text. 3 hours later still nothing. I call again and speak to Tom. He is confused as to why I have not received the text. He checks something and then reassures me I should receive the text message this time. Guess what? Still nothing. Around half an hour later I call again and speak to the same Tom. I double check with him my phone number and ask him to just send me the viewing confirmation via email. He guarantees he will send the confirmation via email and text message. 6 hours later, absolutely nothing. Steer clear of this agency

Maria-Antonina · 15 November 2024

★★★★★ 5/5

Google

We had the pleasure of working with Mellissa in our search for a property, and she was nothing short of exceptional. Even when distractions arose, her captivating presence included, she remained focused, ensuring we found the best options available. If you’re looking for an estate agent who is not only highly skilled but also a delight to work with, she is the perfect choice.

Catalin · 24 June 2025

★★★★★ 5/5

Google

I would recommend Mann Letting Agents in North End every day of the week. The exceptional service throughout from all members of staff going above and beyond, the outstanding communication on all aspects. The team made the letting experience a breeze. Would recommend without hesitation.

Danielle · 9 December 2025

★★★★★ 5/5

Trustpilot

Mann Estate agents in Ashford were…

Mann Estate agents in Ashford were amazing from start to finishCarlton who has been professional and friendly from the startI have been really impressed with the service and positive experience shown by Tony and Carlton who worked extremely hard to help me get the right property and tenancy agreement for meThey kept me up to date throughout the whole process and the turn around fromviewing to moving in was incredible and I Can’t thank them enough for all their efforts Thanks again

Hayley · 10 January 2024

★★★★★ 5/5

Google

Thank you to all at Mann and co northend especially Jamie who done a great job with the sale of my property. Very helpful, friendly and patient with me during my times of panic and uncertainty. One of the biggest things I’ve done in my life and couldn’t have done it without all the support. I would highly recommend Mann and co.

Sara · 27 October 2022

★★★★★ 5/5

Google

We went through Mann Portsmouth for the purchase of our first house and they have been amazing! Katie looked after us from day 1 and we always felt supported.

Jess · 10 April 2026

★★★★★ 5/5

Google

Really pleased with the service. Couldn't have been any more helpful and were always happy to help. Mel and Daren were brilliant with showing buyers and keeping me up to date. Would definitely recommend going forward.

Glen · 28 July 2024

★★★★★ 1/5

Trustpilot

Worst estate agent (£1200 not refunded)

Worst estate agent, whole company is full of scam (its mortgage advice, solicitor panel). They have taken advance payment of £399 for solicitor search and £798 for mortgage for my potential buy. Later the seller pulled from process and I have asked for refund, but they are not refunding my money. This is worst company in the UK to deal with property, mortgage, solicitor panel.

YR · 6 March 2026

★★★★★ 4/5

Google

Put our house on the market and within a week we had viewings. In the end we had 3 had offers so very pleased. Mel was really nice and very professional, always happy to help.

Lou · 28 July 2024

★★★★★ 5/5

Google

Nice & great people to help

Minhajul · 10 September 2026

★★★★★ 5/5

Google

It is difficult for a foreigner without knowledge of the language to solve the serious problem of finding a property to buy in the UK. After several months of searching, browsing, I contacted Mann Portsmouth and it was the right decision. Joshua (specialist of Mann) showed maximum competence and professionalism. He helped us find the house we were looking for. Joshua is polite, patient, always in touch, knows the answer to ANY question about the property he represents. Many thanks!

Vitalii · 27 October 2023

★★★★★ 5/5

Google

I would recommend Mann Estate and letting Agents, professional and helpful whilst selling my Mothers house. Daren was particularly helpful and made sure i was up to date with progress and gave advise freely.

Martin · 28 July 2024

★★★★★ 5/5

Google

My daughter is in process of getting her first foot steps in the property market, she has found the right house through Mann and we have been looked after by Darren Crown the property expart. Thank you Darren for your help and expertise.👍 …

Jwel · 31 December 2023

★★★★★ 5/5

Trustpilot

Hi my name is Anthony ubogu

Hi my name is Anthony ubogu, I recently was almost made homeless, I went to almost all local lettings agency in thanet kent but they were very rude an very unpleasant, then a friend referred me to mann in margate kent, ANDRw cherry and his partner where so helpfull and very very professional and incredibly helpful BIG BIG THANK YOU TO YOU BOTH. MANY THANKS

Ubogu · 11 February 2026

★★★★★ 5/5

Google

We have just rented our property in North End Portsmouth with Jay at Mann Lettings. The whole process, Jay made it very interactive, engaging, informative and helpful, all while being very friendly. He helped us understand a lot and was very quick and efficient at finding tenants and sorting all the paperwork. I would definitely recommend using Mann and Jay as your estate agent! Thanks again

Mat · 27 October 2021

★★★★★ 5/5

Google

I had a really smooth and positive experience with Mann Agency. Tom in particular was absolutely brilliant throughout, always smiling and helpful. He went above and beyond, even replying to messages on his days off. The whole team were professional and responsive, and they made what could have been a stressful process feel straightforward. Highly recommended.

Perminder · 19 June 2025

★★★★★ 5/5

Google

We have had a great experience with Katie, who has been super friendly & approachable. Thank you.

Chloe · 10 June 2026