Cubitt & West Portsmouth reviews

★★★★★ 4/5

Trustpilot

We’ll give it another year

Although we did not secure a sale with Cubitt and West we would like to thank Nicola and Maddison for their efforts. They were always warm and professional throughout the process and over the months the property was listed. They are a credit to the company.

Customer · 9 March 2024

★★★★★ 5/5

Trustpilot

I simply could not ask for better service

I cannot speak highly enough about the team at Cubitt and West. Marcus was professional and delivered on his promise of getting the property rented quickly and efficiency. As for Abbie; I am not quite sure what I would have done without her the last couple of weeks! She has been absolutely fantastic, going above and beyond to help us out. We cannot thank you enough and certainly wont even consider another agent next time.

Sarah · 13 February 2021

★★★★★ 5/5

Trustpilot

Effencent

After the completion, it let me know the key is ready 👍

Oilcock · 27 August 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service Portsmouth

The completion of the sale of my father’s property has been protracted due to delays by third parties but throughout our Sales Progressor Julie Bramble from the Southsea office has kept us up to date more than our Solictors, reassured us when things have not gone to plan last minute and overall has been most supportive throughout - Julie is a great asset to the Cubitt & West team.

Yvonne · 2 March 2022

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful! They arranged a viewing very quickly. Special thanks to Summer from the Redhill branch who showed me the flat and kept me well informed. The buying process is going well. Many thanks!

Dimitris · 2 October 2024

★★★★★ 5/5

Trustpilot

Extremely helpful for the the older…

Extremely helpful for the the older folks. Brilliant communication throughout. Highly recommend Kevin who offered assurance. The girls in the office are very effective ask following up any tasks required and communicating throughout. I would not choose anyone else

Anita · 10 July 2024

★★★★★ 5/5

Trustpilot

Positive experience with C&W Bognor

Had a really positive experience in purchasing my new property. A special thanks to Ben Hanson from the Bognor branch of Cubit & West who has been a delight to deal with. His manner, timekeeping, patience and regular communication has been exemplary. Thank you Ben and keep up the good work!

Dave · 2 November 2023

★★★★★ 2/5

Trustpilot

A mistake was made….at our expense

Quite disappointed we had a viewing and we liked it we was informed very quickly we was successful and we paid the holding deposit we was over the moon we was weeks away from being homeless due to our landlord allegedly selling up - within the hour we had a call to inform us of a “mistake” that our application was clicked by mistake - this was devastating we was promised our deposit back immediately which actually took 2 weeks there wasn’t much sympathy it was a case of “sorry I can’t do anything to help” it broken our trust with estate agents and made us feel mentally awful I understand it wasn’t the estate agents error but more should of done to prevent this from happening you can’t play with peoples emotions this way it took for us to hound the estate agents to finally get our money back…as per quick enough to take your money but not give it back - in future I will be avoiding this company we was going through hell being homeless frantically looking for somwhere with 2 month notice this just added to the trauma

Jay · 29 October 2024

★★★★★ 5/5

Trustpilot

A huge thank you to Veronica and the…

A huge thank you to Veronica and the rest of the team at Cubitt & West Fiveways. I cannot thank Veronica enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst purchasing a property. I feel that she went above and beyond, and I am so grateful for all the help and advice along the way. Fantastic team.

Claire · 16 June 2022

★★★★★ 5/5

Google

Cubbit & West sold my house, they did their part very well. They are friendly, they care and keep updating you all the time. They managed the time frame of 6-8 weeks for the sale. Unfortunately the buyers solicitors Lawcomm gave them hard time by not doing their part, and the sale took more than 4 months. Thank you to Andy, Julie, Aaron and Clair you are the best guys. Keep up the good work. I need more stars for you.

Jeanette · 28 October 2018

★★★★★ 5/5

Google

Had to move very quickly and Holly was amazing and got us move just in time. Wouldn’t have been able to do it without her! Was very helpful when answering all our questions couldn’t have asked for anything more

Chloe · 28 June 2024

★★★★★ 5/5

Trustpilot

Pro-active and accommodating

Alia was very pro-active in her response to our request and went out of her way to accommodate two viewings at short notice. We felt she really wanted to help us. She was cheerful and helpful.

Steve · 1 October 2025

★★★★★ 5/5

Trustpilot

We went with Cubitt & West because they were honest efficient and reliable

We went with Cubitt & West because the agent we were previously with were messing us about, and they had asked us to lower our price as the market was slowing down. 2 days after moving to them we had multiple viewings and 2 offers at full rental value and the tenant moved in immediately. They were a breath of fresh air to deal with and we will use them again without hesitation, as they were totally honest and trustworthy to work with.

Mark · 18 October 2024

★★★★★ 5/5

Trustpilot

As a family we decided to rent our…

As a family we decided to rent our mum's flat in order to provide income for her carer. We spoke to Marcus from the Portsmouth office who met us at the flat and explained the managed service to us in a clear concise way. The subsequent Open Day led by Dan, who was very friendly, went extremely well securing a tenant for the flat. Any administrative queries we had were dealt with by Amy and Becky who were understanding and efficient and gave us all the help needed. We would certainly recommend Cubitt & West.

Maria · 23 July 2018

★★★★★ 1/5

Trustpilot

This real agent is just selling cheap products and works for developer only not for customer

This real agent is just selling cheap property and cheap developer's products. Their selected developer and property is constructed with cheap labour and workmanship. They sold the property and after that they don't bother about customer post order.I had purchased the property through them and since I moved in the house there was so many things didn't work and developer was agreed to do the repair and modify as a part of defects clause but didn't acted and did anything. Also developer's works was very poor they used cheap products in construction which didn't even last of 12 months. I raised the concern to every one but neither their developer was doing anything nor this real agent. This real agent only bother about making their commission and don't have any business ethics and professionalism and responsibility towards customer and their hard earned money. I told to this agent to check the developer's work and do your due diligence and verification with customer before you advertised their property to make fools to other customer and act accordingly. I also informed that developer has not done any things which he was agreed also they left all the paper blanks without any details of products in housing which we were purchased and they just listen to developer not to customer. Please don't use them otherwise you would suffer a lot of pain after purchasing. If real state are really bother about the customer then they should contact to customer to help and find the solution which they even failed to do any thing.

Rajeev · 15 October 2024

★★★★★ 5/5

Trustpilot

We can’t praise the team in Cranleigh…

We can’t praise the team in Cranleigh high enough. Kerry-Ann and and Ross were excellent, professional and hugely supportive. The service right from the beginning with the quality of brochure and virtual tour was overlaid with regular contact and excellent communication with the eventual buyers. We have moved many times and Kerry-Ann and Ross were by far the best agents we have had supporting us. We can recommend the Cranleigh office very highly.

Nick · 24 March 2021

★★★★★ 5/5

Trustpilot

Paige, a great help!

We were assisted by Paige with the whole process of renting and moving into our new place.Felt she was very understanding with all questions we had and anxiety we had about moving.Always had a smile on her face, thank you Paige!

Kyle · 13 May 2024

★★★★★ 5/5

Trustpilot

Another fantastic experience with…

Another fantastic experience with selling my house. Although the deal took a long time Garry Wheeler was on top of the deal the whole time. Robin was there at the beginning to take property on for sale and managed to find the right buyer almost immediately. A really good team of estate agents snd woujd not hesitate to recommend them - truly professional- karen anthony

Karen · 1 July 2022

★★★★★ 5/5

Trustpilot

First experience.

Very professional and helpful advice.

Mike · 30 September 2026

★★★★★ 5/5

Trustpilot

Great service

Really happy with Cubitt& West, North End, Portsmouth. We got offers on our property really quickly and both Zoey and Julie made sure we were kept informed throughout the sale. Any issues were always dealt with quickly and efficiently.Would be happy to use again when the time comes.

Jon · 12 December 2023

★★★★★ 5/5

Google

Excellent service Welcomed with Smiles and politeness Very helpful with paperwork Thank-you from Usha to Holly Mackle

Usha · 10 July 2026

★★★★★ 1/5

Trustpilot

Horley Branch - Terrible after sales service

Started off really well. The Horley branch had some staff who were only too pleased to help. Sadly, once the flat was sold the standard of service ( and good staff) just disappeared and plummeted! They simply just don`t seem to care!Staff don't seem to stay long, which meant a decline in continuity and service. Very challenging to speak to aftersales team who always appear to be on the telephone and when you complain there is no acknowledgment or even an attempt to address one's complaint. Equally as poor is their recommended conveyancer team. A litany of mistakes and errors resulting in unnecessary delays to achieving a quick seamless sale. All in all, hugely disappointing.....Not to be used again! Horley has many other Agents to choose from.

Mr · 2 October 2024

★★★★★ 5/5

Google

Very politene and patient

Dale · 3 October 2026

★★★★★ 5/5

Trustpilot

Thank you to Cubitt & West especially…Julie Bramble

Thank you to Cubitt & West especially Julie Bramble. Julie guided me through the whole selling process of selling my mums house (of which I knew nothing) professionally & diligently. Kept in constant communication with updates & kept me well informed at all times. Always at the end of the phone listening with empathy to my stressed out rants. Superb service. Julie really is a credit to your team.

Elaine · 26 October 2021