Trusted Agent profile · Portsmouth
★★★★★
2,020 reviews across 2 platforms
3 Exchange House 122 London Road, Portsmouth, PO2 9DD, PO2 9DD
Part of Cubitt and West, see every office.
Cubitt & West's office in Portsmouth, at 3 Exchange House 122 London Road, is rated 4.7 out of 5 across 2,020 reviews on two platforms, including 270 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Cubitt & West Portsmouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Portsmouth.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
5/5
GoogleVery politene and patient
We are pleased you found our team polite and patient, Dale. Thank you for your five-star review of Cubitt & West Portsmouth. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5022
5/5
TrustpilotA Good Team
The office staff were all very courteous and friendly, making one feel welcome. It is a well run office. My only comment to Estate Agents staff will be that always make sure to contact the client before they contact you. If you promised a weekly update then make sure they get one-even if there is little to report. Francesca was a diamond.
Good afternoon Jeffrey,Thank-you for your kind words about our Petersfield office and in particular Francesca. I will be sure to pass your kind comments along. Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotThank you Julie
Just want to say a huge thank you to Julie Bramble from Portsmouth Branch who help us a lot from the begin of selling until completion day, with a lot of professionalism, answering straight back on our concerns and being all the time positive and give plenty of reassurance during the most stressful moments in your life when you buy a house. Thank you 😊
Good afternoon Adam,Thank-you for your kind words about the Portsmouth team of Cubitt & West and in particular Julie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotThanks to Holly Mackay and the rest of…
Thanks to Holly Mackay and the rest of the team at Cubitt & West for their very efficient work helping me sign onto a house. Holly was quick to resolve any problems which arose and really helpful throughout the process, making it so easy! Thanks again!
Hi Carwyn,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how quick, Holly in particular, has been to resolve any problems that arose and help you throughout your process.Best wishes,Cubitt & West.
1/5
TrustpilotCancel them
absolute disgrace, I've primarily been "dealt" with, by Lee, Lizzie, and Kirsty, and they've treated me and my partner like animals, expecting me to roll around in sewage and filth, and then act like it's an inconvenience that I'm upset about it. The staff have been rude, and unhelpful, belittling mental health issues and basic human rights. Despite very clearly expressing dissatisfaction, it took 8 months to get my complaint raised to the "Customer support department" who will take 15 working days to "investigate" the complaint, even still with other properties excrement flooding the property. Their phone behaviour is utterly disgraceful, the place appears to be run by a bunch of prepubescent children who seem to everything in their power, to do everything except what's been asked of them, which is nothing more than "please repair what's broken". Mould issues haven't been addressed in over a year, 2 sewage leaks within 3 months, and the continued disregard for basic human needs just shows that they should not be in the business of Serving People. And in this day an age where mental health awareness is higher than ever, their absolute disregard for peoples explicitly mentioned illnesses and struggles, is laughable.If you are the kind of person that likes rolling around in other peoples literal fecal matter, then apply to rent through this agency, as if this is your expectation I can guarantee they will go above and beyond for this.I'd actually petition that this estate agents are worse than the infamous Brand Vaughn for anyone familiar with this similarly parasitic company.
Dear Mr Cleary We deeply sympathise with the problems you are experiencing and have appointed a senior manager to oversee the matter however, there is no oversight on our part and our hands are largely tied. Cubitt & West promptly reported the issue to the Block Management company who are responsible for maintenance of the building. They assure us that they are doing all they can to fix the problem, which originates from communal areas, and they will arrange a biochemical clean once resolved. Regrettably, the managing agents will not allow Cubitt & West to instruct independent contractors and we can do nothing more than continue to chase a resolution for you.Kind regardsCubitt & West
5/5
TrustpilotDan was a huge help from booking a…
Dan was a huge help from booking a viewing to completing referencing. Compared to previous experiences with different letting agents, he made sure this went very smoothly with his prompt replies to all emails and calls.
Hi Leo,Thank you for taking the time to leave a review. We're delighted to hear that you had such a positive experience with us!Best wishes, Cubitt & West
5/5
GoogleHad a really good experience with the Portsmouth team helping with my purchase with my new flat. A big thank you to Micheal who has always been a pleasure to speak to most days throughout this process and has been more than happy to answer all my questions being a first time buyer Micheal is a credit to the Portsmouth store.
Hello, Thank you for taking the time to leave a review. Many thanks, Cubitt & West
5/5
TrustpilotEfficient & Friendly service
Chris Love and his team at the Portsmouth Office offered great advice & managed to let my property to obtain a good rental. The management team are quick to respond to any issues that occur. Would use them again
Hi Ian,Thank you for your kind words about our Arundel branch, and in particular our staff member. We'll be sure to pass this on to the team.Many thanks, Cubitt & West Arundel Estate Agents
5/5
TrustpilotZoey McGovern
I’ve had some pretty dire experiences with estate agents over the last year, but my faith has been restored by the AMAZING Zoey! Zoey is a pleasure to deal with, who really wanted to understand our requirements. Zoey has been extremely proactive and is a credit to the branch.Keep up the good work Zoey and I hope we manage to find our forever home with you!
Good afternoon Alex,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotTop marks for Horley branch!
Just bought a flat in Central Horley with the help of Ellie from Cubitt and West Horley branch. She was always cheerful and helpful, and any time there was anything we needed she was always quick to get back to us. She also put us in touch with a brilliant mortgage broker, in fact, everyone involved at every stage helped the purchase to go through without a hitch. Thanks Ellie!
Dear JamesThank you for taking time to write about your positive experience with Ellie and the team at our Horley branch.It was a great pleasure passing on your kind words, they were all delighted to read your positive comments. Best regardsBecky JenningsOperations Director, Cubitt & West
5/5
TrustpilotPaige has been nothing but outstanding…
Paige has been nothing but outstanding in every way right from the off and made this move not only easy but also a pleasure , she is a real gem to have working for you
Good Afternoon Ben,Thank you for your kind review - we will pass this on to the team! We strive to help our customers through what can be a stressful time.Many thanks,Cubitt & West
5/5
TrustpilotGreat experience!
Julie, Emma, Maddison and Nicola were all fantastic and finally got my property, in a tough market sold and I have now exchanged contracts.. great service and great team would highly recommend! Cheers guys
Good Afternoon,Thank you for your kind review - we will pass this on to the team! We're delighted to have helped get everything sorted with your move.Best wishes,Cubitt & West
5/5
GoogleMo Hussain was very helpful from the portsmouth branch. He came to my home and gave me a valuation of my property, he was extremely professional and I would definitely use Cubitt and West for the sale of my home or to buy in the future many thanks.
Hello Elizabeth, Thank you for taking the time to leave us a review, we're delighted to hear that you had such a positive experience with Mo for your valuation! Best wishes, Cubitt & West
5/5
GoogleI was recommended Cubitt and West for an appraisal on my property. Contacting them was easy and I felt instantly at ease with the person who I initially spoke to. Mo Hussein appraised my property and I found him to be very professional and knowledgeable about selling my property and what Cubitt and West could provide in customer services. I would most definitely recommend Cubitt and West to a friend if they were thinking of selling their property. Mo Hussein was courteous and professional throughout the duration of the meeting and made me feel as ease with the process of selling my property.
5/5
TrustpilotGreat first experience with Cubitt & West
Daniel Nouari was great, friendly, professional, prompt, and easy to work with. He made the process of setting up our rental painless, even when he had to wait for us to come late on a Saturday. All in all this is a good first experience with Cubitt & West.
Hi Craig,Thank you for leaving a review! It's great to hear friendly, professional, and prompt you've found our agent, Daniel, to be and how painless he's made the process of setting up your rental property.Best wishes,Cubitt & West.
1/5
TrustpilotUnethical practices
Unethical, disappointing and uncaring. The flat I rented was managed by them. It had a major electrical danger and fire safety hazard. Instead of addressing the issue, they kept trying to pass the buck to the block management who in turn passed the buck to them. Meanwhile I was living without electricity for three days already and that too with an infant in the house. Did they care? Of course not. Me and family could die for all they care as long as they get to save a few hundred by fobbing me off. Eventually I had no option but to get a pvt electrician and get the thing repaired. He too said it was a fault with the house and not the block. He did say that it needed extended repair and he has applied a band aid of sorts. But cubit and west did not care.i had to eventually vacate the flat and they have still not refunded the money I paid for the repairs. Instead they found a new tenant and got them to pay higher rent than I was paying without even repairing anything!!!! Try and stay away from them if you can.
Thank you for taking the time for sharing your concerns. It must have been difficult to be without power with an infant and we are pleased that our lettings team were able to negotiate an early release from your contract, without any penalties. They have also contacted the Landlord for reimbursement for the repairs.The electrics were checked and confirmed safe by a qualified electrician before re-letting the property and there have been no further issues reported by the new tenant. A long-term solution rests with the freeholder and block management company. Kind regardsCubitt & West
3/5
TrustpilotThank you Tom Hadlow
I have not had many great experiences with Cubit and West, honestly. But Tom Hadlow from the property management dept has been the one shining star in the midst of loads of disappointment. He has been kind, professional, courteous and tried to be helpful. He tried to deliver what he promised but couldn't do so always as his hands were tied by a corrupt organisation. If at all I ever think of using cubit and west again (I'd have to be desperate if I do) it will be because of Tom. All the best to him in his career.
Dear Sandeep,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your overall experience with Cubitt & West has not met your expectations. However, we are delighted to know that Tom Hadlow from our property management department has made a positive impact. Your kind words about Tom's professionalism, kindness, and reliability are greatly appreciated. We will be sure to pass along your compliments to him. We value your feedback and will use it to improve our services. Should you decide to give us another chance in the future, we hope to provide you with a more consistent and satisfactory experience.Best wishes,Cubitt & West
5/5
TrustpilotJulie Bramble is a star
Even though my purchase did not go through in the end, Julie was a star from start to finish. I could not rate the Portsmouth branch higher, they are the best I have dealt with by far.Julie answered all my questions promptly, even when I felt like a hassle, and was happy to email or call. They handled the purchase closure empathetically and I thoroughly appreciated it.
Hi Adam,Thank-you for your lovely words about our Senior Sales Progressor Julie- she is a credit to us and we thank-you for your review.Kind regards,Neil PiperOperations Director
5/5
TrustpilotAbi Valentine-Rugg is a star!!
Abi Valentine-Rugg is my point of contact and she is an absolute star!
5/5
TrustpilotBecky is very friendly and supportive
From the first phone call to the end, Becky was very supportive and helpful, as well as her colleagues when she was out of office.Becky was very honest and had great communication. Thankyou for your help
Hi Jack,Lovely to hear you had such a great experience with Becky, thanks for letting us know. All the best,Cubitt & West
5/5
TrustpilotWe had quite a tricky house sale and…
We had quite a tricky house sale and Kerry Ann and her team at Cranleigh were brilliant. Kerry Ann is very approachable and was extremely supportive and helpful during the final days of the sale.
Hello Susan,Thank you for taking the time to leave a review, we're thrilled to hear that you had such a positive experience with us. We'll pass your kind words on to the team.Best wishes, Cubitt & West Arundel Estate Agents
5/5
TrustpilotJulie bramble
What an absolute star Julie bramble has been she was so patient, helpful and always gave me good advice in my moments of stress however many times I called in a day. A massive thank you Julie I don’t know what I would have done without you on the end of the phone over the past few weeks.
Good afternoon,Thank-you for your kind words about Julie, our Senior Sales Progressor at Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotHi I would like to express my thanks to…
Hi I would like to express my thanks to Julie bramble.for her excellent work on our behalf in the sale of 38sandringham road her willingness to be helpful with any queries and at anytime made things so much easier for us and we feel she's a credit and an excellent advert for your company
Good afternoon Amanda,Thank-you for your kind words about Julie Bramble, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
GoogleEmily was really helpfull in my tenancy process. She made it really smoth, she answered all my questions, She was really helpful and patient an amazing service 👏 100% recommended. thanks a lot for her effort. 😊 love my new place 🙂 …
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Tell us what you need and we'll put you in touch. Cubitt & West Portsmouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Portsmouth.
