Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy journey with Cubitt & West…
My journey with Cubitt & West throughout my sale was positive. The team through, what can be a very stressful process and also one of someone's biggest purchases were professional, responsive and supportive from start to finish. Shout out to Dayne, Dave, Louis and Nigel for keeping me updated, helping me through any difficulties, keeping me updated, always being available when needed or had a question and more so when something needed moving. Having Cubitt & West really made a difference. Highly recommended!
Melania · 24 August 2026
Agent replied · 22 September 2026
We are so happy to hear that our team at Cubitt & West provided such professional, responsive, and supportive assistance throughout your home sale. It is wonderful to know that our efforts made a significant difference during what can be a stressful process. We truly appreciate your kind words and high recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotLost engagement ring !
Big shout out to Thomas Goodchild (of lettings and customer care) who is always there when I need him. Last time it was my shower and this time (through no fault of my own) it was my engagement ring that fell down the drain. I was absolutely devastated and so I got through to Thomas who called me to arrange the plumber to come as quickly as he can. Within a day the swift arrangements were made and then Thomas also phoned me after to check that everything had been sorted out for me. I'm so grateful for him always being on hand to sort out all my maintenance issues whenever I have any. He's awesome. Thank you so much for all the excellent service you have provided!
PEDRINA · 21 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with our team member at Cubitt & West Horsham. It's wonderful to know that we were able to assist you promptly with both your shower and, especially, with the recovery of your engagement ring. We understand how distressing such a situation can be, and we are glad we could provide such excellent and swift support. Your kind words about our consistent service mean a great deal to us.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotCubitt were great from start to finish
Cubitt were great from the start of the process to the end. Zoe sold the company well, explained the process and organised some fantastic photographs. The sales team were efficient and communicated well during viewings. After a quick sale Julie oversaw the progress of the chain and kept us regularly informed. Moving is a difficult experience and Cubitt made it as stress free as possible, would recommend to anyone selling their home.
Colin · 25 August 2026
Agent replied · 22 September 2026
We are so happy to hear about your positive experience with Cubitt & West! We appreciate you acknowledging the hard work of our team in making your moving process as smooth as possible. Your kind words mean a lot to us.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotCubitt & West - Emily Superstar
Emily at Cubitt & West Portsmouth has been a Superstar. Emily has always been available to deal with any of our queries. Our tenants left and straight away Emily sprang into action with lots of viewings and several offers from tenants to move into our rental property. Emily has been fantastic keeping us updated. All the staff at Cubitt & West have been brilliant and we would recommend them.
Mick · 26 August 2026
Agent replied · 22 September 2026
We are absolutely delighted to hear about your wonderful experience with our team at Cubitt & West. It's fantastic to know that our colleague was so responsive and proactive in securing new tenants for your property, and that you felt well-informed throughout the process. Your recommendation means a great deal to us.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotViewings with Lucia
Lucia was very helpful and answered all my questions on the 2 viewings that I had on the 29 of August at 58 Constable and 2 Aldingbourne Close. She was very accommodating, with a smile on a her face and polite. She did her best and I want to acknowledge her being open to share her knowledge. I hope we can build an amazing working relationship.
Andreea · 29 August 2026
Agent replied · 22 September 2026
We are absolutely delighted to hear about your positive experience with us at Cubitt & West! It's wonderful to know that our team member was so helpful, accommodating, and knowledgeable during your viewings. We truly value your kind words and look forward to building a strong working relationship with you.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotWe had a great experience with Julie…
We had a great experience with Julie the sales progressor at the waterloovile branch throughout our house purchase. She was friendly, professional and always kept us updated on how things were progressing. Julie was quick to respond to any questions we had and helped keep everything moving along, particularly during the more stressful parts of the process.
Brooke · 25 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with Julie and our team at Cubitt & West during your house purchase. It's wonderful to know that our efforts to keep you updated and supported throughout the process were appreciated, especially during stressful times. We truly value your kind words and recommendation. Thank you for sharing your feedback; it means a lot to us!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotThanks Cubitt & West
Cubitt & West quickly found a buyer for our flat in a difficult market. At every stage of the transaction when we were having trouble with our buyer or solicitors, Katie was available to listen to our concerns and intervened personally to get things back on track. A big thankyou to Katie and her team!
Owen · 4 September 2026
Agent replied · 23 October 2024
We are so pleased to hear that we were able to find a buyer for your property even in a challenging market. It's wonderful to know that our team at Cubitt & West Sutton were there to support you and personally intervene to keep things moving forward. Your kind words are greatly appreciated!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotFrom start to finish Cubitt and West…
From start to finish Cubitt and West have been fantastic. Always available to deal with any queries. Our house sold even before it reached the market due to their potential buyers list. Hannah Margetts has been brilliant keeping us updated with our sale. The staff and service have been brilliant and we would recommend them .
Beverley · 20 August 2026
Agent replied · 22 September 2026
We are absolutely delighted to hear about your fantastic experience with our team at Cubitt & West. It's wonderful to know that we were readily available to assist with your queries and that your property sold so quickly thanks to our potential buyers list. We truly appreciate your kind words and recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://l1nq.com/pkk6pa2
★★★★★ 5/5
GoogleMyself and my partner have recently purchased our first home with Cubitt and west and they have been fantastic. Gemma was lovely and very helpful when it came to getting us viewings for the property and took us through the process of getting our offer accepted. Since then we have had the help of Julie who has takes us through the rest of the process. She has been brilliant! As first time buyers we really weren’t sure on a lot of the stages and she was a massive help and made everything so clear and simple for us to do. I really would recommend Cubitt and west when buying a house.
Abbi · 25 August 2025
Agent replied · 8 September 2025
Hi Abbi,
Thank you for taking the time to leave such a detailed review! Your feedback is highly appreciated, and we'll gladly pass this on to the team.
Many thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotFantastic level of customer service
My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!
Kirbie · 24 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your fantastic experience with us at Cubitt & West. It's wonderful to know that Julie and our team was helpful and responsive, always there to answer your questions. We truly appreciate your kind words, especially regarding the support provided during the complexities of your property sale.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 4/5
TrustpilotBranch good, staff great!
The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!
B · 28 April 2026
★★★★★ 5/5
GoogleWe recently relocated to the UK and rented a home through Cubitt & West Portsmouth. I want to give a special shoutout to Emily Jones, who made our transition incredibly smooth. As a newly relocated family, we had several challenges, but Emily was there every step of the way, resolving every issue with care and professionalism. Her support truly made us feel welcome and settled. We highly recommend this agency, and especially Emily, for anyone looking for reliable and compassionate service!
Mina · 10 July 2025
Agent replied · 8 September 2025
Hi Mina,
Thank you for taking the time to leave such a detailed review. We appreciate the kind words and are glad we could provide you with a positive experience!
Thanks again,
Cubitt & West Portsmouth Estate Agents
★★★★★ 5/5
TrustpilotExcellent Service!
We recently purchased our new home and had the pleasure of dealing with Esme and her team throughout the process. From start to finish, Esme was absolutely fantastic.
Natalie · 9 September 2026
Agent replied · 23 October 2024
We are incredibly grateful for your wonderful feedback and so happy to hear about your positive experience during such an important time. It's truly rewarding to know that our team's dedication, professionalism, and personal approach made a significant difference in helping you settle into your new home. Your kind words are a great encouragement to us all, and we sincerely appreciate you recommending our services at Cubitt & West Sutton. Thank you for choosing us!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotAbbey Kitchener made every process easy…
Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant
Adebayo · 7 September 2026
Agent replied · 22 September 2026
We are so glad to hear that our Abbie and our team at Cubitt & West Crawley made your experience easy and provided excellent service. We truly appreciate you sharing your positive feedback with us!
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
★★★★★ 4/5
GoogleWe had a great experience purchasing our home through Cubitt & West. Julie Bramble was instrumental in liaising between us and the sellers, friendly, approachable, and quick to respond throughout the entire process. It made all the difference having someone so reliable managing the process.
Huge thanks also to Vanessa, whose local knowledge and insight led us to the property in the first place. We're so glad she pointed us in the right direction!
Okhae · 10 July 2025
Agent replied · 8 September 2025
Hi Okhae,
Thank you for your lovely review. We are delighted to hear about your great experience with Julie and Vanessa!
Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleRecently completed our sale with Cubitt & west and was very happy with the service we received. Where I felt they really shone was after our sale was agreed and we entered into a long and complex chain. I really cannot speak highly enough of the job Julie did during this time to get us to completion. Thanks to Julie and the team.
Charlie · 7 October 2025
Agent replied · 8 October 2025
Good afternoon,
We genuinely thank you for your trust in us.
We are delighted Julie and our team delivered exceptional service through your complex chain completion.
Best wishes
Cubitt & West - Portsmouth
★★★★★ 5/5
GoogleFantastic experience overall renting a property through Cubitt & West. The letting team at the office were super quick and clear with their communication. Emily guided me through the process from start to finish, making every step swift and easy to follow. Have moved in now and would thoroughly recommend them to others. Thank you Emily and the rest of the team.
Samuel · 5 September 2025
Agent replied · 8 October 2025
Good morning Samuel,
Thank you for sharing your fantastic experience. We're happy to hear that Emily and our letting team provided swift, clear communication throughout your rental process.
Kind regards,
Cubitt & West
★★★★★ 5/5
TrustpilotValuation
hada valuation today although we are not on the market. The team Chris and Claire were very helpful.
Sue · 19 August 2026
Agent replied · 22 September 2026
We're glad to hear our team provided such helpful service during your valuation. Thank you for your kind words!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://l1nq.com/pkk6pa2
★★★★★ 5/5
GoogleEveryone I've met in the team has been amazing.
But ultimately, huge props to Zoey. We are moving quite a distance to be in Portsmouth and she threw together and itinerary of houses for us to view on a Saturday afternoon that we had chosen (and one that Zoey had recommended). All were close. But not quite perfect.
Zoey took those list of houses, worked out what we liked and convinced us to drive, in total, over 2 and a half hours, with our 6 month old, to view a house. It was a huge risk as if it wasn't perfect we probably would be a little bitter - but it was perfect! And we put an offer in (and was accepted!) on the drive back home.
She absolutely knocked it out of the park. She took us into consideration, every interaction was personable and real, she always got back to us.
An absolute asset to the team.
Thank you so much! :D
Farah · 11 November 2024
Agent replied · 11 December 2024
Hello Farah,
Thank you so much for your lovely review! We're glad to hear that Zoey provided such a personalised and attentive service, making your move to Portsmouth a positive experience. It's wonderful to know she could help you find the right home for your family. We truly appreciate your kind words and will be sure to pass them on to Zoey and the team.
Best wishes,
Cubitt & West
★★★★★ 5/5
TrustpilotJust want to give credit where credit…
Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.
Kim · 16 March 2026
★★★★★ 1/5
TrustpilotDon't use this real agent as their…
Don't use this real agent as their services are very bad. They just sold the property without looking and checking of developer's professionals and ethics to customer and left the buyer to struggle faces the issues after buying the property. I bought the brand new house through Cubitt & west and their developer was not even answering the phones calls, or reply or fix the problem even they agreed. They left the house without any purchase or supplier contact details to contact if you want to do something by yourself. Spoken to real state agent head office and the feedback I have received is this is not their problem if developer is not answering so you have to go to legal but they are not taking any responsibility as a selling agent to select the professional developer or take any action. Buyer is buying the property with their hard-earned money and paying the EMI but this real agent and their unprofessional developer are just a real problem so never recommend to use again.
Rajeev · 10 October 2024
Agent replied · 23 October 2024
Dear RajeevThank you for your feedback and we are sorry to learn that you have experienced issues with the appliances at a new build property that you purchased through us in 2022.We have contacted the developer on your behalf who informed us that the paperwork relating to the appliances would have been left in the property at the time of completion, enabling you to activate the relevant warranties. We also understand that you have been in contact with the developer directly to discuss your concerns. We are sorry if you are unhappy with their response and can only recommend that you formalise any outstanding issues that you have, so that they can investigate further. Thank you again for taking the time to leave us a review and we are sorry that you have experienced issues so long after your purchase.Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotI had a great experience of interacting…
I had a great experience of interacting with Summer.In my first conversation, Summer was patient enough to understand my requirements and accordingly suggested property listings.Summer was by my side in every step of the way from understanding the requirements, suggesting the properties, arranging the viewings and accompanying me to the viewings. Summer also kept me well informed.Summer stays patient during the viewings allowing enough time to inspect the property and also answers all the queries.I found Summer to be very helpful, enthusiastic and committed to her work.Also a big thank you to Mr. Otto Pagel for giving me invaluable insights. Also Jayde Bose and Richard were very helpful.I hope the buying process goes well & fast.
P · 3 October 2024
Agent replied · 23 October 2024
Good Morning, Thank you for taking the time to leave such a detailed review. We're thrilled to hear that Summer provided such a positive and supportive experience throughout your property search. It's great to know that Otto, Jayde, and Richard were also able to assist you effectively. We hope the buying process continues to go smoothly and swiftly for you.Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotGreat experience from start to finish
We originally came into contact with cubit and west when Mark showed us a property we were very impressed with his pro active approach and that is what lead to us choosing to list out property with cubit to sell. We described what type of property we were looking for Edward listened to exactly what we were after and managed to show us the property we are in now befor it went live, originally mapleleaf was out of our budget but thanks to James and Lorraine who worked extremely hard to negotiate a deal for us we were able to purchase our dream home, Lorraine was amazing on the sell of our property always keeping us up to date. Julie from the Portsmouth brunch was especially helpful going between our buyers and the solicitors and answering any questions we had We would definitely use cubit and west again in the future and always recommend to family and friends. Calvin and paige
Paige · 16 October 2025
★★★★★ 5/5
TrustpilotExcellent Customer Service
From the moment I contacted C&W, I have been very impressed with the level of service. Thomas was extremely polite and patient. He was very attentive and informative which resulted in me finding the perfect property within a very short timeframe. The important things to me are transparency and efficiency. He excelled on both counts as well as having the ability to make me feel heard and, more importantly, valued.I am pleased to say that this feedback extends to Scott, Katherine and everyone I spoke to at C&W. I am forever grateful to you all. So much so, I have recommended C&W to friends.
Maureen · 9 September 2024
Agent replied · 23 October 2024
Hello Maureen,Thank you for your lovely review. We're thrilled to hear that Thomas, Scott, Katherine, and the rest of our team made your experience so positive and efficient. We truly appreciate you recommending us to friends.Best wishes, Cubitt & West
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