Cubitt & West Portsmouth reviews

★★★★★ 5/5

Trustpilot

Friendly, helpful and supportive

Kerry-Ann at Cubitt & West has patiently guided us through the sale of a property that that we were selling as executors. There were some unexpected complications along the way which Kerry-Ann helped us deal with without fuss. We were very disappointed to lose our first buyer after a long and protracted effort to keep them, but Kerry-Ann managed to keep our spirits up and found a new buyer, at a better price and arranged a very quick turnround from offer to completion which we were delighted with. Kerry-Ann was friendly, helpful and supportive throughout the transaction, always keeping us well informed and checking in on us when things were dragging on. I wouldn't hesitate to use her again.

Pru · 23 March 2021

★★★★★ 5/5

Trustpilot

Portsmouth Northend Brach -Abbie

I dealt with Abbie from the start I was looking for a property to rent and had very specific requirements. Abbie listened and took on board everything I was looking for. I went to view a property with Abbie all in line with covid. Putting forward my offer Abbie and Dan were very professional. Then it was reference stage Abbie took control of everything I have a busy job but Abbie made the process so much easier. Today I picked up the keys from Abbie and again a very smooth process. If someone is looking for a no stress move with the professional support I definitely recommend Abbie and Dan Northend Portsmouth. Big Thankyou to Dan for travelling to meet the guarantors. The contracts are simple no pushy sales of extras just advice. Spoke with Dan and Marcus who are so friendly. Abbie is so warm. I can not thank you all enough and when cubit and west are looking at bonus / awards / promotion look to Abbie, Dan and Marcus who go above and beyond to look after their customers Thankyou

Jennie · 19 March 2021

★★★★★ 5/5

Trustpilot

Pulborough Branch

I wanted to write a review about the positive experience I had with the Pulborough Branch, buying our new property. Tara, Martin and Kirsty were extremely amenable and helpful through the process and met us on a number of occasions to deal with various issues. They also made some very helpful suggestions and recommendations that put us in a better moving in position, which we were very grateful for. Thank you to the entire team for making the house buying process more bearable from start to finish!

Jo · 17 March 2021

★★★★★ 5/5

Trustpilot

Stephen and the Woodingdean Team

Having spoken to several estate agents I decided to use Cubitt & West because I had used them 3 times before but also because I was selling a property this time I didn’t live near to and they offered to have a set of keys so I didn’t have to keep travelling.Stephen and his team at Woodingdean made it as painless as it could be. They kept a set of keys and met not only people looking to buy but also let in tradesmen when needed as the property was empty.It wasn’t a smooth ride with regards to the first buyers pulling out but Stephen had it sold again within 24 hours.I was kept up to date regularly with phone calls and updates on the website (never done that before but having an account online to see updates was helpful).All in all a good positive experience and would recommend to friends.Thanks Stephen and Team.

Sarah · 15 March 2021

★★★★★ 4/5

Trustpilot

Natasha Burke-Krause FOR MANAGER PLEASE :-)

Natasha Burke-Krause is aposluty amazing. Moving and surching new home is anyway stressful process by itself ,I was very lucky to have Natasha by my side. That girl has the most kind and genuine aproach. She was leading me from begging till end in a such kind manner that I can't recommend her enough. Others in cubitt&west should take her as a TRUE LEADER and example how you deal with people in coustomer service. I hope I will see her somewhere soon on top of the company because that is kind of leader that you want to have. Good luck girl you deserve the best. And thank you for all.

Brunna · 13 March 2021

★★★★★ 5/5

Trustpilot

Excellent from Start to finish.

Excellent from Start to finish.From the initial phone call to the first visit.Abbie and her team dealt with everything. We found no fault in their service whatsoever, an absolute pleasure to work with.We will definitely use them again.

Mr · 27 October 2024

★★★★★ 5/5

Trustpilot

Just started the process of purchasing…

Just started the process of purchasing a property and have had a really great experience so far, with very respectful, helpful and kind staff. Robin and Nicola have been so patient with my phone calls and emails and so efficient in communication. Keeping me updated every step of the way, and Maddison has been so efficient and helpful. Would certainly recommend!!!

CF · 18 July 2023

★★★★★ 5/5

Google

Emily Jones was amazing with helping us find a property from start to finish. She was incredibly patient and kind and really considerate with our circumstances. Emily was extremely responsive and was so quick answering all our questions and putting our minds at rest when needed. Could not recommend more! Thank you again Emily for all your help!

Maygen · 9 April 2025

★★★★★ 5/5

Trustpilot

I cannot thank you enough Claire and Maddison!

My first dealing with C&W Southsea was back in 2019 when I was looking to buy a property in Southsea, Zoey McGovern dealt with my enquiries. She was very helpful and patient with my specific requests. Even though I ended up not buying, I still recall the way Zoey dealt with process, thank you Zoey.Last month I decided to go to the market again and see if I can find the property of my dream, I rang C&W Southsea and was told that Zoe is working in a different branch now and was transferred to Claire Schindelka and Maddison Oksuz, both are no difference from Zoey at all, felt I'm still dealing with the same person, same patience same professionalism and the willing to help from them is so assuring, Claire and Maddison found the right property in few days, viewed it the next day and now in the buying process. I cannot thank you enough Claire and Maddison .Lastly I have to mention the mortgage advisor Ian Langford who I dealt with first in 2019, when I called him last month, he remembered me and straight away found me a good mortgage deal, thanks as always Ian.Thank you C&W Southsea for choosing just the right people.

Luay · 21 February 2021

★★★★★ 5/5

Trustpilot

Thank you to all at the Pulborough branch

We would like to express our thanks to the team at the Pulborough branch of Cubitt and West. Buying a house is such an emotive and potentially stressful experience; we felt totally supported from start to finish by the team. Our first contact was Kirsty Perry, a warm confident and kind lady, who instantly made us feel in safe hands, and a real angel. Trish Glasspool, sales progressor, was our next contact. A great communicator, keeping us fully informed at all stages, which is such an important aspect to any house purchase. Finally great thanks to Martin Lundy-Lester, the excellent branch manager. We would recommend this team unreservedly for their time, effort, dedication and commitment. Thank you again from the bottom of our hearts, and for making it all so human.Annie and Michael

Michael · 17 February 2021

★★★★★ 5/5

Trustpilot

While it took a while to sell our house…

While it took a while to sell our house due to economic climate, the team were always very helpful. Once the house was sold we were kept fully informed of what was happening. Julie was also constantly keeping in touch with our buyer's solicitors who at times were very slow. We do not plan on moving again but would definitely recommend them

MRS · 14 June 2023

★★★★★ 4/5

Trustpilot

We recently bought a house through…

We recently bought a house through Cubitt and West. During the initial few weeks we were provided with a very inconsistent and disorganised service, having been passed around to multiple offices due to closures and multiple contacts. I felt no one had wanted to take responsibility and therefore the communication was poor. However, once we were provided with Shaun as our sales progressor, he did an excellent job. He responded very quickly, resolved any concerns and we felt he was working in partnership with us. We would definitely recommend Shaun!

J · 15 February 2021

★★★★★ 5/5

Google

Made property search easy and smooth. We got our preferred property

Chamunoda · 3 October 2026

★★★★★ 1/5

Google

It would be lovely if they were answering the phone. I've called three times on separate days and also booked a viewing online by email and got nothing.

Florina · 10 June 2026

★★★★★ 5/5

Google

Was really happy with how everything went, support from the office team was great any questions I had was answered immediately without hesitation, Emily dealt with our move and was fantastic with everything, her support was really appreciated nothing was too much hassle , move is now completed and we would recommend anyone to use cubitt and west , thanks guys .

Carly · 18 August 2025

★★★★★ 5/5

Trustpilot

Very helpful

Dan was very helpful in showing us a property that we found that we liked. Two viewings were held so all the prospective tenants could see the property. We were able to negotiate the fine details and smoothly commence the moving process. Everything went well.

Ryan · 21 June 2024

★★★★★ 5/5

Trustpilot

That a HUMAN is always there ready to give advice. a

Marcus was great, he understood my panic and emergency to rent my property due to the mortgage increase. What can I say. Marcus achieved all this in a few days. Within 2 weeks the home was let and moved into. Paperwork and tenants all made simple. Even for me. Thank you Marcus.

Jane · 1 February 2024

★★★★★ 5/5

Trustpilot

Part of my 2024 goal, Achieved!

Part of my 2024 goal was to move out of a depressing environment that also wasn’t cost effective for me and then I looked to Cubitt & West Portsmouth and found all I wanted. All thanks to Holly who made every step smooth and swift for me. Looking forward to moving in.

Titilayo · 31 January 2024

★★★★★ 5/5

Trustpilot

Abbie - The Superstar!

I am currently dealing with Abbie in the Portsmouth office and I can't speak more highly of her. She has walked us through the lettings process, explained it step by step and given us valuable advice and guidance. Cubitt and West - you are very lucky to have someone like Abbie, she is super friendly, open and honest and her customer skills are first class! Thank you Abbie, your help has been much appreciated!

JODIE · 3 February 2022

★★★★★ 5/5

Trustpilot

Thank you to Julie Bramble, Portsmouth

I would recommend the services of Cubitt & West, North End Portsmouth, in particular Julie Bramble. Julie was professional, courteous and honest throughout the process of selling our property. She kept me up to date at all times and chased the relevant people to complete the sale. Thank you Julie!

Lee · 11 March 2024

★★★★★ 5/5

Trustpilot

A* Star Service at Cranleigh C&W

An exceptional team who have gone above and beyond to help me. They have all made a stressful process a lot less stressful and significantly smoother. Special thanks to Kerry-Ann who has the patience of a saint and always goes the extra mile to assist you. I am so grateful for all the help and emotional support!

Emma · 27 September 2023

★★★★★ 5/5

Trustpilot

Reliable, efficient & helpful service

C&W helped us to sell our late mother's house, dealing with marketing & viewings and liaising between all parties including the buyer and solicitors. Julie Bramble, the Senior Sales Progressor, was always cheerful, helpful and efficient, replying to all queries within a very short time and prompting third parties when required, without having to be asked. Julie is an asset to the company.

André · 12 April 2023

★★★★★ 5/5

Google

Julie and jasmine goddard were absolutely brilliant helping with the sale of my property always kept me updated and very helpful and friendly

Denise · 10 July 2026

★★★★★ 5/5

Trustpilot

Very friendly

Very friendly. Helping you as much as they can

Amber · 8 October 2026