Trusted Agent profile · Portsmouth
Verified
★★★★★
279 reviews across 1 platform
33a Marmion Road, Portsmouth, PO5 2AT
Part of Belvoir, see every office.
Belvoir's office in Portsmouth, at 33a Marmion Road, is rated 4.6 out of 5 across 279 reviews on 1 platform, including 279 Google reviews rated 4.6.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
5/5
GoogleExcellent experience with Belvoir and especially enjoyed working with Joseph. Joe was very approachable , professional, calm and collective at all time so interacted with him. I was provided with regular updates and I really appreciate that. I will use Belvoir again in the future and highly recommend their service. DeePositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleNot the best agency around. The house I was renting through them had many issues. To be honest they fixed some of them but not the main problem that was about mice in the kitchen, even after several solicitations. They just came around one time but they didn't do nothing permanent in order to stop mice from sneaking inside. In addition to that they asked me to pay 20 pounds when i needed their reference for moving to a new house and that is quite unusual. Furthermore they withhold a considerable amount of money from my initial deposit especially due to, as they said, "a deep clean throughout including all woodwork, kitchen clean, bathroom clean" and "Removal of items left in the property". About the first motivation I firmly think it was not true because i cleaned all the property deeply, especially the kitchen and bathroom. Instead, about the second one, all those items they removed belonged to either the owner or the previous tenants so I didn't touch them and I reckon it wasn't my responsibility to move them even if they affirmed the contrary. Another thing I didn't like very much was that after the end of the tenancy I asked them for a favor but they never replied to me (I just wanted to check if there was an important letter for me in the box inside the communal entrance as I didn't have the keys anymore). In conclusion it hadn't been a really good experience with this agency to be fair and my impression is that they only think about money.
Roberto Micucci, we're disappointed to hear of the negative experience you had with Belvoir. Taking over a tenancy from a friend does sometimes prove tricky, this is why we tried to discourage you from doing so. Your deposit could not have been finalised without your authorisation as it was registered with a deposit.scheme. However, photographs are readily available if now required. Please reach out to us at 023 9273 5863 when you can so we can address this situation directly. Thank you.
5/5
GoogleHad a really great experience with Belvoir! It was my first time moving into a property on my own, with my main worries being communication and support with the process as a whole something I thought would be quite worrying, however thanks to the support and communication from Belvoir I had azvery satisfying and chill process. Most especially worthy of mention was the brilliant support from Amy (the estate agent that I dealt with) who was always available during work hours for a quick question through email or phone, she also comes across as a very sweet and caring individual too which was a definite plus as someone who was somewhat worried about the whole process :) very thankful for her service and OBVIOUSLY highly recommended! THANK YOU AMY :)
5/5
GoogleWe have had an outstanding experience working with Belvoir from the initial stages to ongoing property management. Their efficiency and dedication have proven invaluable, as they swiftly and effectively found suitable tenants for over 10 of our properties. The property management team at Belvoir has consistently demonstrated a remarkable level of responsiveness. Any issues that arose were promptly addressed, showcasing their commitment to keeping our tenants satisfied and ensuring the smooth operation of our properties. It's evident that they prioritse tenant happiness and take proactive measures to maintain positive living experiences. One aspect that truly sets Belvoir apart is their willingness to go the extra mile. Their team's dedication to providing exceptional service goes beyond the basics, and it's clear that they genuinely care about the success of our property investments. This commitment to excellence is truly commendable and has made our partnership with Belvoir not just professional but also enjoyable. In light of our positive experiences, I wholeheartedly recommend Belvoir to anyone in search of reliable and effective property management services.
1/5
GoogleMy friends and I rented a property from these criminals and while the first few months were okay, although the agency fees were extortionate, we then entered into a living nightmare with these people. After a couple of people left, two new people were to join us in renting the property. We gave the agents a months notice and the new tenants details so a contract could be sorted. Since the new people were expecting a contract to be signed etc they gave notice to their old landlords. Low an behold no contract had arrived by the time they were due to move in. The agents had not even requested any details from them a month after being told they would be moving into the property. After paying agency fees it took the agents another 2 months to get round to a contract being sent out. Turns out there were multiple errors with length (as we are students) and guarantors. After telling the agents about this we had not had a revised contract 3 weeks later. This was when we decided to leave. One of the new tenants did not want to go (understandably) but we just could not deal with the incompetence anymore. We were then advised that if the new tenant did not leave we would be required to pay rent until they decided to even if we were not living there and had not signed any contract. They also said this would have applied with the new contract once it came to an end if one person decided to stay the others would be liable for rent indefinitely until said person left the property. Belvoir advised us to change the locks on the new tenant so she could not stay. This is illegal and we could not believe we were given such "advice". They hardwired our own personal tumble-dryer into the wall during some maintenance work and then wanted us to pay to have it removed even though the mistake was theirs. Plenty of maintenance and health and safety issues were ignored even though the council had got involved at one point, from not having a fire extinguisher or blanket to not having a note board. After finally dealing with this issue they then attempted to take agency fees out of our deposit to refund the two new tenants who had paid agency fees to Belvoir, completely illegal! After many emails and phone conversations we sought legal advice and registered a dispute with the TDS. We quickly got our money back then. Any issues we had were dealt with at a glacial pace, rarely checked up on the property and we never got reports on the property or anything that we had done wrong. The itinerary that we had was detailed incorrectly and did not match the pictures of the property. This included two broken wardrobes, one which did not exist they had taken the picture twice and also IT WAS BROKEN. All in all I can confidently say that the agents were lazy, unhelpful, advised us to to something illegal, illegally tried to take money from our deposit and clearly did not care one bit about us. The moment they knew we were leaving and would no longer be receiving money from us they did everything they could to swindle as much out of us as possible. Could not be happier with the place we have now and guess what we had a contract sent to us within 2 weeks of requesting it.
Here at Belvoir Portsmouth, we strive for excellence, and are disappointed to hear that you received anything less. The unexpected delay in the producing of the tenancy agreement was due to references not having passed the referencing agency guidelines. It was unfortunate that once complete, one of the guarantors was then unable to sign the document to finalise the agreement. Our manager would really like to speak with you more regarding this matter. Please reach out to us at 023 9273 5863. We look forward to hearing from you.
5/5
GoogleExcellent experience with my first Buy to Let. Purchased with the help and support of Spencer. Informed and understandable mortgage advice from Fiona. Fully refurbished with their guidance and quality workmanship from their building contractor and finally let out to great tenants by Amy-Louise at good rent, even in the middle of November! All staff were knowledgeable in all aspects of the Buy to Let market which gave me great reassurance and confidence with my investment.
5/5
GoogleJoe was very professional, helpful and polite throughout. Would recommend
Harry, thank you for taking the time to leave us a review. We're delighted you found our staff to be so supportive during your move with Belvoir Portsmouth. Our team strives to deliver an excellent experience, and are glad you found this to be the case.
1/5
GoogleBE AWAY from Belvoirs.. they are dishonest & unethical They tried all tricks to deduct money from my deposit. regarding cleaning they charged £ 192 saying full cleaning which is complete NONSENSE, we have been working hard (night & weekends) to clean the property last 2 months & gave new life making it excellent condition compared to what was handed to us. And I asked them to inspection in my presence but no-one cared & finally after handing over keys they started claiming false charges on my back. When there was some window closing problem during winters it was making our house cold & when I called HELEN she told l also live just like that not a problem. such an unprofessional approach. VERY BAD PEOPLE.
Mr Panchal, Thank you for your comments. As a VAT registered company, we have to charge VAT on all fees. Quarterly inspections are carried out by instruction of your Landlord, a full report is forward to your Landlord following each visit. If you would like to discuss anything in more detail, please feel free to contact our office.
5/5
GoogleAmy and the team at Belvoir are fantastic, can’t thank them enough for their help. Would definitely recommend.
5/5
GoogleThank you to Belvoir Portsmouth for their professionalism in guiding us through the rental process. Thanks in particular to Spencer who was both helpful and enthusiastic.
5/5
GoogleWe had the pleasure of Harry selling our mums house. Harry very professional, polite and always returned calls to answer any queries we had. Would definitely recommend Belvoir.
5/5
GoogleI have never used an agent to let a property in Portsmouth. I found that Joseph Salvia of Belvoir estate agent was professional in the handling of the let. Responsive to the queries I had. I would recommend them to anyone who is looking for a professional estate agent.PositiveResponsiveness, Professionalism
5/5
GoogleI have had wonderful service so far with Amy and the team at Belvior.
5/5
GoogleTotally brilliant. Harry and Spence are a dream team. What more can I say? Polite, responsive, full of useful advice and support. Just dont bother going anywhere else is the message from me. Thank you to you both and the rest of the team.
5/5
GoogleBelvoir and Amy-Louise were fantastic from start to finish. Very friendly, professional and always avaliable to answer any questions I had. Top class service!
3/5
GoogleWe have been renting with Belvoir for 2 and a half years now. They have sorted out maintenance issues on multiple occasions. Communication between Belvoir and previous landlord took weeks. It appears the new landlord is much more pro-active and sorts things out much quicker. I am disappointed that Portsmouth's rent market prices have increased. Shame salaries don't increase as well.
5/5
GoogleAmy was an absolute pleasure to deal with. Always helpful and nothing was ever too much trouble. Thank you
5/5
GoogleWe just used the Portsmouth office to sell a property on Medina Road, Joseph was communicative throughout the process and i would highly recommend.
Hello Belvoir Sales And Lettings Thirsk, Selby And Goole, thank you; we appreciate your feedback!
5/5
GoogleThe team at Belvoir, Portsmouth are friendly, professional and efficient. I have used this agent for decades and have no hesitation in recommending them.
Hi Lynda, Thank you for taking the time to leave us a review and for such positive comments. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
5/5
GoogleBelvoir Portsmouth are the best estate agent I have used! Amy has been so helpful, friendly and quick to reply to emails, would highly recommend!
5/5
GoogleAmy was very helpful throughout the process.
5/5
GoogleI am very happy with Belvoir Portsmouth. Daniel was fantastic and helpful. Everything was simple because it was all done online
Jayne Elizabeth Colquhoun, we're happy to hear you had such a positive experie We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Belvoir Portsmouth! nce with our team!
5/5
GoogleThank you so much Vanessa for helping me find the perfect flat... above and beyond customer service you are fantastic thank you:-)
Alyson Watts, thank you for sharing your positive experience!
5/5
GoogleBelvoir is really good . They have an excellent service. Amy is really friendly and helpful. I am happy with their services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Portsmouth office has 279 reviews across 1 platform: 279 on Google.
Belvoir Portsmouth is rated 4.6 out of 5 across all 279 reviews, and 4.6 out of 5 on Google from 279 reviews.
Belvoir Portsmouth, 33a Marmion Road, Portsmouth, PO5 2AT.
