Trusted Agent profile · Poole
★★★★★
173 reviews across 2 platforms
420 Road, Branksome, Branksome Park, Poole, BH12 1DF
Move On's office in Poole, at 420 Road, is rated 4.5 out of 5 across 173 reviews on two platforms, including 163 Google reviews rated 4.4.
Every review we hold for the Poole office, from every platform, shown as written. First names only.
5/5
GoogleExcellent staff, super friendly and helpful. Very accommodating with any questions or queries. Thankyou to the whole team!
Hi Naomi. Thank you for your lovely review. I am so glad we were able to secure a lovely family home for you. Wishing you lots of super happy memories. Sharon and the team
1/5
GoogleBeware they will try to take your deposit!! The most unprofessional letting agent, at first they come across nice but once you have signed the contract it all changes, they charge you fees for everything and want to visit the propery every 3 months, poor communication and terrible maintenance things never get done. When we finally decided to move out they put us through so much such stress!! They tried to take all our deposit plus charge us hundreds ££ on top!! They would find any excuse not to give us our deposit back, expample the flat wasn't clean enough so Move on got a cleaning company to quot over the top price and try to charge us! They threaten us to make the payment otherwise we won't get our deposit. We asked to appeal and turns out that none of their point was relevant and we got out deposit back! We are so glad to have left move on! You been warned! Abosutley shocking!
1/5
GoogleSince moving to the area I was recommended to use this agency by a friend who used them. I now no longer speak to that friend all because of Move On. They are a very manipulative company who take it upon themselves to walk into your home whenever they see fit all in order to maximise sales and profit. The office, the staff, it is all very nice seemingly until you choose to leave, such as you do after a period of time and they want to keep your money and penalise you for things they cannot prove was you. They blamed my other house mates for agreeing viewing times and played us off of each other, they really are very good at mind games. In fact I can predict the moment this gets posted, I will get an email, a voicemail pleading with me to take the post down so we can talk it through and sort out the issues. They are unresolvable, you shouldn't have taken advantage of your costumers for so long when you did and the fact we are now prepared to stand up for ourselves and write honest feedback shows that there is now more than just the odd dissatisfied customer. Please do not ring me as I will not remove this post, let the people decide whether they want to use you, but at least give them the true facts to make an informed decision.
1/5
GoogleSince ‘Move On’ have taken over our house last year, things have only gone down hill. Some points which I’ve raised many times to them are never heard and I’ve given up. Examples of that is walking in the house unannounced viewing potential tenants, miss adverting to potential tenants, over charging fees, not giving back full deposits to ex tenants. You are forced to enter a 6 or 12 month contact, a communal visit every month and 3 months for every room to take pictures (what they do with them, I don’t know?) and charge you for any damage. This never use to be the case, this letting agent is very over the top, we are all professionals in our house and should be trusted more. I got charged £155 just to move rooms in the same house?? The girls on the other end of the phone come across all nicey nicey but be aware what your walking into. You can get bombarded with emails from one week to the next where they chop and change what dates they are going to visit, it is very dis-organised. Issues with anything now I go direct to my landlord and they sort it in a day or two. Overall, I am very disappointed with this company, I think they can do so much better but they over complicate things massively and you get bitten. If you want a house, it’s ok, if you want a home, go else where.
5/5
GoogleWe just renewed our contract for the third year. We have found MoveOn to be very easy to reach and contact. Kayley has been very professional and our renewal process was clear and easy to follow.
5/5
GoogleGreat team and very professional. Smooth process all through and less hassles especially during referencing. Keep a tab on their property listings.
Dear Seun. many thanks for your review. We really appreciate your comments.
4/5
GoogleWe are happy to rent from Move On and just extended contact. A big thanks to Kayley who professionally dealt with us. Whole process is clear and easy to follow. We would recommend this agency.
5/5
GoogleVery friendly staff make the process very easy to move in. Was not a problem with any of my questions and they answered very quickly. I would recommend this company to anyone interested to move.
Hi Christopher, thank you very much for your lovely review. We hope you enjoy your new home!
5/5
GoogleWe would recommend the team at Move On, they are friendly, professional and helpful. We have mainly dealt with Kayley who has been lovely and made our renewal quick and easy! Thank you!
5/5
GoogleWe would recommend the team at Move On, they are friendly, professional and helpful. We have mainly dealt with Kayley who has been lovely and made our renewal quick and easy! Thank you!
1/5
GoogleThis is one of those places that finds ways to charge you hidden extras and flat out lies to justifys them. I was told completely fictional laws to justify outrageous costs. I was also lied to about the property I rented, I paid for a garage that did not come with the property. I was told that I could change the garden but the landlord was shocked that I had been told that. Be prepared to be heavily overcharged and research everything you are told before signing anything!
5/5
GoogleI just renewed my contract for the second year.MoveOn is very professional agent . Thanks to Kayley she makes very easy to renewal our contract .She is a very professional property consultant...
5/5
GoogleThe staff at Move On are efficient, friendly and responsive. I have contact with quite a few employees because I have rented a property and they also manage a couple of properties for me. They respond quickly and get things done. Move On use a team of sub-contractors to do odd maintenance jobs and I’ve always found these have been done to a high standard. There’s quite a bit of paperwork to get through when renting but that’s standard across the board and Move On staff have always been great at helping me through that. They use a DocuSign system that means you can sign documents online but if you have to visit the office which is near to Branksome train station, there’s easy parking right outside. I don’t often review things online unless something’s really good and they’re really good.
4/5
GoogleWhen I was looking for accommodation in Poole, I discovered that Move On had exactly the kind of property I was looking for which is an en-suite and was within my Budget. I was unable to make progress because I was informed that I needed a Guarantor because I was on probation for my new job this really put me off and I had to force myself to move in to where did not suit me, it took me only 2 days of moving in to start looking for another accommodation and I had to contact move On again. After some discussions and assurances, move On was able to arrange view for one of the properties which was exactly what I was looking for. From this point, it was very good communication and experience. I have moved in into one of the properties and would highly recommend move On to any professional looking for accommodation. I had to withdraw 1 star because of the insistence that I get a guarantor the first time, but on the general very good and reliable experience
5/5
GoogleEfficient staff, prompt response and always available for guidance. Keep up the good work.
Thank you for your lovely review Banya. The team at Move On really love helping the process of moving (that can be so stressful) as painless as possible. Kind Regards Sharon
4/5
GoogleNever had any problems renting through Move On. They were mega friendly, helpful and such lovely people. When I had a problem with the boiler, they were all over it to get it sorted. My only complaint was there was a damp problem in the back room of the property. So bad the plaster was falling off the wall! - I used a dehumidifier for the whole year, and despite them recognising the issue, failed to recompense me for the electricity this used. Always promising me the woman in charge woul dcall me back... I ended up re plastering the wall before I left in order to get my deposit back. But I suspect the problem would have returned the following year.
5/5
GoogleSuch lovely staff who ensured that the entire process was extremely quick and easy. The team at move on really go above and beyond. Thank you for such a great service!
Hi Charlotte, thank you so much for your lovely review. Wishing you the happiest time in your new home!
4/5
GoogleQuick communication and very supportive staff.
Hi Adam, thank you so much for your review. It is very much appreciated. from the team at Move On
4/5
GoogleVery friendly staff and equip to carry out their duties.
Thank you Eunice for you review, It is very much appreciated. Kind regards Sharon
5/5
GoogleExcellent personal service from a very friendly professional team Prompt attention to, and efficient management of, any issues raised The ideal agent from a tenant’s perspective Unhesitatingly recommended
Thank you for your lovely review, David! We're happy to be able to help.
5/5
GoogleI am so appreciative of MoveOn in buying and letting properties. The team communicate well and understand my needs as a landlord and those of my tenants. From the first time I contacted MoveOn I have dealt with people who are knowledgeable, courteous, polite and friendly. They are always on top of matters and keep me informed of what needs to be done. Would not dream of using any other company. Absolutely fantastic !!!!
1/5
GoogleIf I could put 0 stars I would. The lack of communication has been shocking both on the phone and in store! Spoke to someone in store who was extremely rude! Very unhelpful as currently have an on going issue with water, this has been going on for over a week and I am STILL waiting for this issue to be resolved! Shocking service and communication would not recommend!
5/5
GoogleThe team at MoveOn do a great job in managing my professionals HMO. Their regular reports are thorough and they are very good at communications. They are well organised and always very pleasant to deal with. Keep doing what you're doing!
Thank you so much for the lovely review David. We all appreciate your kind words. Sharon
5/5
GoogleHighly recommend these guys. Savannah has been very responsive and professional throughout the process. I would definitely go with Move On Lettings again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Move On's Poole office has 173 reviews across two platforms: 163 on Google, 10 on Facebook.
Move On Poole is rated 4.5 out of 5 across all 173 reviews, and 4.4 out of 5 on Google from 163 reviews.
Move On Poole, 420 Road, Branksome, Branksome Park, Poole, BH12 1DF.
