Trusted Agent profile · Poole, Dorset
Verified
★★★★★
361 reviews across 4 platforms
109 Commercial Rd, Parkstone, Poole, Dorset, BH14 0JD
Part of Martin & Co, see every office.
Martin & Co's office in Poole, Dorset, at 109 Commercial Rd, is rated 4.8 out of 5 across 361 reviews on four platforms, including 322 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
322
Reviews on Google
This office
27
Reviews on Facebook
This office
4
Reviews on View Agents
This office
8
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I put my flat on with Martin & co, the next day we had block viewings, and by the end of the day Martin & congas found me an excellent tenant. Sarah helped with ...Read all 3 from landlords
I have been a tenant in Martin and Co Poole for years and I have nothing but to say they have been amazing! They have a team who seem to actually care and are ...Read the review from tenants
At Martin & Co Poole we have been selling and letting properties within the town and surrounding areas since 2005. Our Poole born-and-bred Director Steve Ballam has over 14 years' experience in the property sector. And with his NFOPP qualification in Residential Letting & Property Management, he ensures that the very best advice and support is provided to his customers at all times. The coastal town of Poole is a highly desirable place to live with properties ranging from one-bedroom studio apartments to exclusive waterfront houses, complete with boat moorings. The team at Martin & Co has built up an enviable reputation for handling house sales and property lettings within Poole and the surrounding areas. Whether you're looking to sell or to buy a property, or you would like a free valuation, please contact one of our trusted team who will be happy to assist. For all property enquiries please call Martin & Co Poole on 01202 710171
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Poole office, from every platform, shown as written. First names only.
5/5
GoogleMartin & Co are very accommodating and professional. Absolutely recommend them as your preferred choice for a letting agency.
Dear Scott We appreciate your comments as does Sue who went the extra mile for your peace of mind. Kind regards Steve
5/5
GoogleGail Prince at Martin & Co was fabulous. She was available every step of the way and was always on top of the sale to make sure it was completed in a timely manner. Any problems were dealt with efficiently and professionally. Thank you Gail, can't wait to move into my new home! :)
Hi Holly, so glad it all went smoothly for you and we all hope you thoroughly enjoy your lovely new home.
5/5
GoogleI would highly recommend Martin & Company, we have been with them for quite a few years with rental properties, and they have been great in this time. I would recommend Sue Coombs, she has been great to deal with, very helpful.PositiveProfessionalism
Thanks Dave, it's been a pleasure working with you and Sue over all these years and I know our Sue will really appreciate your comments.
5/5
GoogleLooking at past reviews, there is not much more that could be said in praise of the excellent service and communication afforded by Tim Bond whilst we were letting our flat and then by Gail Bond before and during the sale. The purchaser of the flat has already left a review and we endorse the views expressed and trust that the completed purchase achieves all expections. Our experience with Martin & Co at Poole allows us to recommend them as managing agents and as estate agents - altogether happy with what they have done for us.
Dear Steve, thank you for taking the time to leave us a review and I know my colleagues really appreciate your comments. Whilst it is great that everything went so well, it is also a shame to lose a nice client. Kind regards Steve
5/5
GoogleI had the pleasure of working with Gail Bond at Martin & Co Poole during the recent sale of my property, and I must say it was an absolute joy from start to finish. Gail's professionalism and dedication to her work were truly commendable, making the entire process smooth and hassle-free. From the very beginning, Gail impressed me with her promptness and attentiveness. She was always available to answer any questions I had and was proactive in providing regular updates on the progress of the sale. Gail's commitment to keeping me informed throughout every stage, as it made me feel confident and well-informed about the proceedings.
Hi Lewis Thanks for your kind review and I know Gail was thrilled that everything went through smoothly. I know Gail and her team are looking forward to hopefully working with you again soon. Kind regards Steve
5/5
GoogleWould like to say a massive thank you to Gail Bond, went over and above in order to assist in getting a Sale to Exchange. Gail is a credit to the firm, always polite and friendly and gets the job done! Thanks again!
Thanks for your kind words Samantha and I know Gail was extremely happy to get the exchange! Kind regards, Steve
5/5
GoogleI’ve been 5 year with them and always feel supported. I appreciate all their work and kindness.
Dear Joanna Thank you so much for taking the time to leave us a review and we are very happy to have been able to look after you and Diego for over 6 years now. Hope you have a great New Year. Kind regards Steve
5/5
GoogleFelt this was the right agents right from the start. Gail was the most helpful lady and very supportive when things got stressful as they do when selling property. But I felt in good hands all the way. Thank you again Gail.
Hi Andrew I know my colleague Gail appreciates your comments as she takes pride in going the extra mile. Glad everything went well for you. Kind regards, Steve
5/5
GoogleGail and the team at Martin & Co did an excellent job of selling my house. I was kept up to date throughout the process and felt well looked after. I would have no hesitation recommending them and hope to use them again in the future. Thanks for all your help
Thanks Matthew for taking the time to comment on our service and glad it all worked out well for you. Good luck and hope you enjoy Christmas in your new home.
5/5
GoogleMartin and Co look after several of my lettings and without doubt the best in their business. Excellent service
Dear Nick Thank you for taking the time to leave your kind comments and it has always been a p[leasure working with you. Kind regards Steve
5/5
GoogleWe sold my late mother's property with Gail, who was patient, understanding and caring from beginning to end. I can't thank and recommend her highly enough. She made it so much easier to get through in a difficult situation. Thank you to Gail and to Martin and Co
Dear Paul. We are glad it all went well for you and that we were able to help in a small way. Good luck moving forwards.
5/5
GoogleI can't rate this company enough, especially Gail Bond, who has successfully guided us through the minefield of selling a property. Big thank you to Gail and all the team.
Dear Steve, thanks for taking the time to leave your comments and I know that Gail and her team were so pleased that everything went through so smoothly for you. Kind regards Steve
5/5
GoogleFriendly, kind and efficient agent
Dear Lydia We are all very glad your experience was so positive and hope you enjoy your lovely new home. Kind regards Steve
5/5
GoogleWe have just sold a house through Martin & Co - Gail was great at keeping us informed and proactive all the time. Lovely friendly estate agent and would definitely recommend Martin & Co in Poole if you are looking to buy or sell in the area.
Thanks Tanya and glad it went through so smoothly for you and all in 6 weeks!! Steve
5/5
GoogleNice people. Very supportive with my Section 21 notice and it's after affect. Great company to work with 👍 …
Dear David We are all glad that you found the process ok and were supported by my colleague Tim and wish you all the best in your new home. Kind regards Steve
5/5
GoogleWe live 350 miles from our rental property, so the "on the spot" service provided by Martin and Co is absolutely crucial to us. For 10 plus years they have looked after ourselves and the tenants with great care and attention.
Dear DG Thank you so much for leaving such a positive review. It has been a total pleasure looking after you, your tenants and 'Woodlands' for all these years and we look forward to maintaining this level for you all. Kind regards Steve
5/5
GoogleExtremely professional!
Hi Diana Thank you for your kind words as that is the level of service we aim for. Kind regards Steve
5/5
GoogleI wanted to thank both Gail and Giles for all their help and support in helping to sell our property in Poole. They have been excellent in keeping us updated at every stage and very professional in dealing with our tenant the buyer and our solicitor.
Dear David, thank you for taking the time to leave a review for our great sales team and that you appreciated the constant communication which is so important. Kind regards Steve
5/5
GoogleOur experience with Martin & Co has been a great experience . The customer service has been amazing, dealing mostly with Tim throughout. Any questions or concerns were always answered promptly. They made the whole journey of renting a very enjoyable experience. I would recommend them to everyone. Thankyou! Chloe and Michael.
Dear Chloe and Michael So happy to hear that everything has gone so well for you and that Tim has been a big help. I know Tim and the rest of the team wish you all the best moving forwards. Kind regards Steve
4/5
GoogleI recently bought buy to let property with Martin and co . And, I had viewing appointment in the month of October. I was very busy that day, as I was working at my other place. Complete mess, but I still made it. As I knocked on the door , very charming lady , Gail Bond answered me.. wowwwww... such a pleasant attitude, very different way of welcoming and so on.... Her first impression of great customer service made my day.. This is the estate agent , I will never forget in my life!!! Just simple , great attitude & Amazing!!!! She is just an asset for the company.
Dear Edwin Thank you for taking the time to leave us a review and have to agree that Gail is one of a kind. We wish you all the best for your new purchase. Kind regards Steve
5/5
GoogleVery pleased with the service on our buy to let flat over nine years and extremely pleased with everything regarding the eventual sale of the property. Gail kept on top of everything, chased our buyers and their solicitor when necessary and always kept us informed.
It's been a pleasure looking after your investment over the last 9 years and glad that Gail found you a buyer and got it over the line. All the best in the future. Steve
5/5
GoogleI have been overall very happy with Martin and co. Repairs and replacements for some plumbing and flooring have been taken care of quickly and to a decent quality. They are easy to talk to and have been very helpful to me and my son during a difficult time which is very much appreciated
Dear Zigganoid (Colin), Thank you for your kind words and 5-star rating! We're delighted to hear that you are satisfied with our service and that we could assist you and your son smoothly through challenging times. We look forward to continuing our positive relationship and are always here to help. Warm regards Steve
5/5
GoogleThe whole team very friendly and efficient every time. Maggie Jacques-Bissell is always on the ball and has the fastest, best repair team in town! and at good prices too. All the other staff are great, Caroline, Kayleigh and Sue are all fun, but very efficient and can be firm when required. I have been with Martin & Co for several years would always recommend them above any other. They have dealt with normal situations efficiently and one or two tricky situations exceptionally well.
5/5
GoogleThe team at Martin and CO are just fantastic! As a Landlord and a tenant of theirs we have found them efficient, knowledgable and friendly. They keep us up to date in terms of legislation and always ready to help. Great work! Highly recommend!
Dear Karl, Thank you so much for your glowing review! It's our pleasure to assist you both as a landlord and tenant. Your recognition of our efforts to keep you informed and provide friendly service is truly appreciated. We look forward to continuing to support your property needs. Your recommendation means the world to us! Warm regards, Steve and the team at Martin & Co.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from landlords, rated 4.9 out of 5 on average. For example, Tom wrote: "I put my flat on with Martin & co, the next day we had block viewings, and by the end of the day Martin & congas found me an excellent tenant. Sarah helped with ..."
Yes. In The Trusted Agent 2026 awards: Martin & Co, Poole won Gold.
