Every review we hold for the Poole office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNicky is our property manager and is always reliable and informative. She makes it her business to chase things along for the benefit of all and has a professional approach in all matters. Very reassuring from a landlords point of view. We know that she will get things done and we are happy for her to make certain decisions on our behalf.
David · 15 August 2026
Agent replied · 22 August 2026
Hi David
So glad to hear that everything is going so well and Nicky is doing a sterling job of looking after you and your property.
Kind regards
Steve
★★★★★ 5/5
GoogleWe recently sold our house with Martin & Co Poole. They are a wonderful team in particular Garry and Chloe. They remained calm, professional and positive throughout the whole process especially when things got tricky. Very hard working, easy to get hold of and very knowledgeable. You’re in safe hands with this team! Well done guys and thank you for everything.
Vicky · 22 July 2026
Agent replied · 22 August 2026
Dear Vicky
Thank you so much for your very kind praise for my colleagues and I know they are genuinely delighted to have been able to help with your move.
Everyone in the office wishes you all the best in your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleI Have previously rented with Martin and co and both times has been a pleasure. Sue has been amazing, so helpful and efficient. I’m absolutely delighted to be moving into my home and hope to stay for a long period of time. Thanks Sue!
Katie · 22 July 2026
Agent replied · 22 August 2026
Hi Katie
Thanks for getting in touch and I know Sue is delighted that she was able to look after you again. Everyone in the office sends their best wishes to you in your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleWe would like to say that without Sarah from the lettings department our house move would not have been so smooth, she is very efficient, helpful, extremely quick to respond to queries and very accommodating. I couldnt recommend Sarah and the company in general as every person i have spoken to have been professional helpful and a pleasure to speak to. Thank you for making our dreams finally come true.
To add to this review for 2025 we would like to thank Tim and Kirsty for the absolutely amazing service whilst we have lived in one of the their properties outstanding service at all times nothing was ever too much trouble, efficient and superb response time to emails and calls cant recommend them enough for all services A**** should we ever need to use them again we wouldn't hesitatePositiveResponsiveness, Quality, Professionalism, Value
Samantha · 27 July 2025
Agent replied · 2 June 2024
Hi Samantha, glad your dreams have been realised and we were able to help for you to get down to the area. We all hope you are very happy there. Steve and team
★★★★★ 5/5
GoogleKirsty from Martin Co has been very helpful and receptive to our enquiry and kept us updated with the course of action on the matter . Thanks so much for your interest and support you are very nice!
I will definitely recommend you to anyone who is interested in a trusted estate agent ho is interested in customer care and helping with my problems!
Well done Kirsty and well done Martin and Co ! They are very lucky to have a great person like you on board
Respect!
Bogdan · 1 August 2026
Agent replied · 22 August 2026
Dear Bogdan
Thank you so much for taking the time to leave your comments and Kirsty very much appreciates them. I know my colleagues in the office have enjoyed working with you over the last 10 years.
Kind regards
Steve
★★★★★ 5/5
GoogleGreat lettings agency. Any problem we had in the past with our flat, they came back to us with quick response, kindness and understanding. Highly recommended Kirsty, who helped us a lot.
Roland · 22 July 2026
Agent replied · 22 August 2026
Dear Roland
We are very happy to hear that everything has gone so smoothly for you over the last 3.5 years and I know Kirsty and the rest of the team wish you all the best.
Kind regards
Steve
★★★★★ 5/5
GoogleWe used Martin & Co in Ashley Cross when we returned from Australia for a short term rental agent. They took us on face value as we secured the rental while still in Aus. All staff are great and easily approachable. They’ve sorted out any minor issue we’ve had and communication has always been good. We would use Martin & Co again and would recommend them. On completion of our lease period, they kept us abreast of the procedure, that resulted in a seamless departure.
Alan · 22 July 2026
Agent replied · 22 August 2026
Dear Alan
Very pleased to hear that your return from Australia went so smoothly and that the team were able to look after you so well during and after your time in the apartment. We all wish you the best.
Kind regards
Steve
★★★★★ 5/5
GoogleJust wanted to say big thank you to Kirsty McKeon for her support with broken fridge. Kirsty was very helpful and took actions immediately and provided me with updates. Amazing service!
Maciej · 22 July 2026
Agent replied · 22 August 2026
Hi Maciej
Glad to hear it all went so well and especially in heatwaves!!
Kind regards
Steve
★★★★★ 1/5
TrustpilotI rented from Martin and Co for 2…
I rented from Martin and Co for 2 years. In those 2 years, repairs were left unattended, black mould continued to grow in the main bedroom where my new born son also slept. This led to my son being admitted to hospital on a number of occasions. When told about these problems, we were told things would be done….Things were not done. The house was unsafe, so unsafe that we eventually had to leave early, losing even more money. It takes a lot for me to complain but I have never felt so let down and unheard in my life.
Jordan · 12 May 2025
Agent replied · 7 July 2025
Dear Jordan
We are sorry that your child had health issues at the property but we do have to address your comments made. In the time that you lived there, over £10,500 was spent on works, mainly issues that were water related (including hidden leaks in both the kitchen and the bathroom) and potentially a contributory factor to the mould reported. A report by a specialist damp company was carried out within 3 weeks of the mould being reported which unfortunately took that long as it was over the Xmas break. This led to other works being carried out including the clearing of airbricks, new extractor fans and the supply of a dehumidifier. Following the reporting of mould in Dec 23, you were offered a renewal of the tenancy in late March 24 and you replied in an e mail to my colleague Tim that you would love to sign for another year and specifically asked us to contact the owners to tell them it was lovely to meet them. In an e mail from you, you acknowledge the large scope of work carried out at the property but do not seem to realise that the vast majority was to alleviate the mould (the upstairs bedrooms were not affected). You also claim that this issue forced you to leave the property early whereas the fact was you were served notice by the landlords as they were always planning to move back in. The most recent property inspection showed that mould was no longer an issue. After you vacated, we visited the property as you again mentioned mould in your ground floor bedroom. This was solely in an area the size and shape of where your bed was against the wall. It was tested with a professional quality damp meter and the readings were normal and the mould was due to a lack of ventilation in that area.
★★★★★ 5/5
GoogleAfter several viewings with lack lustre agents, it was like a breath of fresh air to meet Sue at the property in Poole.
Sue demonstrated a professionalism and sincerity infused with a friendly and knowledgeable demeanour. Sue is open, honest and very likeable.
Sue even provided a "follow me" service to place us on the correct route to Westbourne, after the viewing. She also invited us to call any time if we should have any further questions: "That's what I'm here for!" What a superb attitude - a credit to Martin & Co, and an excellent emissary.
Thank you, Sue!!
Best wishes from Jon + Lynda
Patricia · 1 May 2025
Agent replied · 2 May 2025
Dear Jon and Lynda
I am so glad you enjoyed dealing with Sue as I know she will always go above and beyond. When she says 'call any time' she genuinely means it and will happily give advice even if the property is not with us. Good luck with your search and hopefully we can find you something.
Best regards
Steve
★★★★★ 5/5
GoogleAlways a pleasure to have Tim, Sue and team at Martin & Co. Poole act for us - really excellent, professional advice and service.
Update, 2026 - As ever Martin and Co. team are exceeding expectations - thanks to Sarah and Sue for latest help
Mark · 13 March 2026
Agent replied · 2 August 2024
Dear Mark
So glad to hear that we are looking after you well and I know the team enjoy working with you. … More
★★★★★ 5/5
TrustpilotAbsolutely Impeccable Service!
From viewing to moving in Sue, Sarah, Nicky and the team at Martin & Co Poole were second to none! Always keeping us updated at every stage, acting swiftly and with care on anything that required action on their side and ensuring that everything was taken care of in good time prior to moving in. Couldn't not recommend them enough!
Tom.G · 8 July 2026
★★★★★ 5/5
GoogleAmazing experience from start of tenancy to the end. Very helpful and supportive. Many thanks to Kirsty and Kayleigh. Highly recommended.
Biswas · 15 August 2026
Agent replied · 22 August 2026
Dear Biswas
Happy to hear that the team have looked after you so well over the last couple of years and we all wish you the best going forwards.
Kind regards
Steve
★★★★★ 5/5
GoogleAs a long term tenant of Martin & Co I can honestly say I have always been very impressed with their attitude and commitment to delivering great customer service. Kayleigh is always a great point of contact for me and ensures any queries are resolved quickly. Thank you
Zoe · 19 December 2025
Agent replied · 23 December 2025
Hi Zoe
We are all so glad that everything has gone so well for you and Kayleigh appreciates your kind comments .
Kind regards
Steve
★★★★★ 5/5
GoogleOlivia is wonderful - on the ball, kind, polite and very professional - she response quickly to enquiries and goes above and beyond - extra customer service. Highly recommend her for your rental properties.
Rebecca · 13 March 2026
Agent replied · 13 April 2026
Dear Rebecca
I know my colleague Olivia is delighted with your kind comments and we look forward to continuing in this vein. … More
★★★★★ 5/5
GoogleCould not have asked for more. A buyer for my property found within 7 days and EOC achieved 3 months later. Gail at Poole was always on the ball and pushed both my own and the purchasers' conveyancers to keep things moving (we all know how tardy they can be) Always kept in touch. My previous dim estimation of estate agents has gone as I now know how hard they work on achieving a sale. Thank you Gail!
Marcus · 22 November 2024
Agent replied · 3 December 2024
Thanks for your very kind comments Marcus and I know we all, and especially Gail appreciate them.
As you rightly say, the main work in a property sale is keeping it going through and pushing to the end!!
Kind regards
Steve
★★★★★ 5/5
GoogleEveryone at Martin and Co are very helpful, polite and easy to communicate with. From start to finish no issues. I was kept in the loop at all times and put at ease with things I was unsure of. Moving is a stressful time but Martin and Co take alot of that stress away. Thankyou guys top team .
James · 5 July 2025
Agent replied · 14 July 2025
Dear James
So glad that everything to do with your move went so smoothly and we all hope you enjoy living in your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleChloe has been super helpful during this process, having gone through one house sale that fell through at the last hurdle elsewhere this has been a significantly smoother process! Thank you Chloe!
Scarlett · 13 March 2026
Agent replied · 13 April 2026
Dear Scarlett
I know Chloe and the team are thrilled that everything went so smoothly and we all wish you the best in your new home. … More
★★★★★ 5/5
GoogleWould highly recommend Martin and Co. Chloe and Gary were fantastic at selling our house really quickly and helping us to buy our forever home. Always great at communicating to keep us up to date and give us helpful feedback. Really took the stress out of selling and buying 🤩 …
Rachel · 22 September 2025
Agent replied · 9 October 2025
Dear Rachel and Scott, Thank you so much for your glowing review! It was an absolute pleasure to help you in selling your house and finding your forever home. We're delighted that Chloe, Gary, and the team could help make the process stress-free and keep you well-informed every step of the way. Your recommendation is greatly appreciated, and we wish you many happy memories in your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleChloe and the team at Martin estate agents have just sold another property for us.Everything went so well.Chloe always kept us informed throughout the process.We can’t thank them enough. …
Scott · 13 March 2026
Agent replied · 13 April 2026
Dear Scott
It has been an absolute pleasure to be able to assist you with a 2nd property and thast Chloe and the sales team have been able to look after you so ably.
Kind regards
Steve
★★★★★ 5/5
GoogleVery professional great customer service I have been renting out my flat with them for 3 years highly recommend
Recently I have been in contact with Tim in the office who I must say has exceeded expectations
So organised and professional in his work
I have to say all of the team at Poole office are so helpful
Debbie · 15 May 2025
Agent replied · 3 December 2024
Thanks for your kind words Debbie and we all hope everything goes well for you moving forwards.
Kind regards
Steve
★★★★★ 5/5
GoogleThrough some difficult circumstances on our side, Sue, Sarah and every one at Martin & Co Poole went way way above and beyond to help.
Applying a personal touch and common sense approach to ensure the deal could be done was a stark and refreshing contrast to other agencies, most of which just don't even respond to contact.
So if you want a team full of people with personality who genuinely seem to want to help tenants, this it THE place to go.
Thanks to all of the team!!!
Andrew · 1 May 2024
Agent replied · 9 May 2024
Dear Andrew
Thank you so much for your kind comments and as you can appreciate, we know that not everything is black and white and sometimes compassion and common sense are neccessary. We all wish you the very best in your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleI would like to sincerely thank this real estate agency for their professionalism and human approach. They have helped me with housing twice, and both times in difficult circumstances.
At the beginning, my situation as a tenant was not easy, I am a mother of three children and receive benefits. Despite this, the agency showed no prejudice, saw me as a responsible tenant, and truly wanted to help.
Thanks to their support and efficient work, we were able to move into a much better home in a very short time. The whole process was smooth, well organised, and considerate of my family’s needs.
I highly recommend this agency to anyone who is looking for more than just a standard service.
Vira · 23 December 2025
Agent replied · 3 January 2026
Dear Vira
Thank you for your kind comments and I know the team really appreciate them and have sincerely enjoyed looking after you and are glad to see you happy in your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleSuperb agency. Oliver, Sue and Sarah were excellent start to finish - clear, sharp advice - they instilled immediate trust, their experience in the industry felt solid and secure. Prompt responses to all emails, patient, made sure I was protected in every way - from finding a secure tenancy to all paperwork and regulations needed. I would recommend over and over again. In an industry where trust is everything - Martin and Co are certainly ones to turn to. Thank you all!
Suzanne · 12 March 2024
Agent replied · 13 March 2024
Dear Suzanne
We are so glad that your experience of our service has been so positive and we look forward to working with you again in the future.
Kind regards
Steve
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