Every review we hold for the Poole office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can’t thank Gail enough for all her help in the sale of my flat. It wasn’t a smooth sale and there were a few ups and downs along the way but Gail worked tirelessly to ensure this sale was successful going above and beyond. I am also very grateful for her support when times got very stressful and could not have got through this sale without her. I can’t recommend Gail highly enough, 5 star service.
Sally · 9 April 2024
Agent replied · 12 April 2024
Dear Sally
We really appreciate your kind comments and are very happy that Gail managed to get your Poole Quarter apartment sale through to a successful conclusion! All the best for the future and kind regards,
Steve
★★★★★ 5/5
GoogleAll the staff are really good, especially Kirsty. I have always had really good experiences with her, whenever I've been in contact with her.
Susan · 9 January 2026
Agent replied · 16 January 2026
Dear Susan, thank you for leaving your kind thoughts and I know everyone in the office, especially Kirsty enjoys working with you.
Kind regards
Steve
★★★★★ 5/5
GoogleWe have just bought a property in Poole and Gail at Martin and Co was the estate agent on our purchase. From our initial viewing Gail was warm, kind and answered all of our questions. The purchase had a few hiccups to say the least, but Gail provided a constant, providing updates regarding the chain and keeping us in the loop. We're super grateful to Gail and would definitely recommend if looking to sell through her and if you're lucky enough like us she's super helpful on the purchasing side too!
Many thanks again Gail!
Annie · 16 November 2023
Agent replied · 17 November 2023
Thank you so much for your kind words, Annie! We're so pleased Gail was able to assist in your purchase. We strive to always provide our clients with excellent customer service and it's great to know that we met your expectations. Thank you again for taking the time to leave us a review and for recommending us!
Kind regards
Steve
★★★★★ 5/5
GoogleOlly has been a delight through the whole letting process we couldn't have asked for a better agent to help us through the process,I highly recommend Martin & Co Poole.
Thanks for getting us moved.
Sam · 12 September 2025
Agent replied · 2 September 2025
Dear Sam
Thank you for your kind comments and I will pass them on to Oliver who I know will appreciate them.
We all hope you enjoy your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleA brilliant estate agents. Got a valuation on my house. Giles did the valuation for me and he was very helpful and knowledgeable with lots of good advice. Everything was done quickly and efficiently and I received the valuation letter in a few days.
Their website is also very modern and well designed and the booking process for valuation was all actioned online though a sleek portal system.
Great company to deal with
LEE · 12 March 2024
Agent replied · 13 March 2024
Dear Lee
Great to hear that you found everything easy to use and that our colleague Giles was helpful regarding your valuation. We obviously look forward to working with you in the future.
Kind regards
Steve
★★★★★ 5/5
GoogleJust want to say a big thank you to the Gail Bond and the team at Martin & Co Poole. As first time buyers with two previous house purchase that fell through we were a bit disillusioned by estate agents and the house buying process but I have to say Gail really went above and beyond to make this a positive experience for us. She was really helpful, kind and approachable, honest and just a super lovely person to deal with during what is a stressful event. Would definitely recommend in the future.
Sophie · 17 September 2023
Agent replied · 6 September 2023
Dear Sophie
We are all so happy that it was third time lucky for you both and hope you really enjoy your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleI can’t thank the people at Martin & Co enough for all the help they’ve given me over the past year. Tim especially has been a fantastic help and has always been efficient and understanding when I’ve needed help, guidance and reassurance. I’m extremely grateful and I really appreciate everything he has done to help me. I would not hesitate to recommend Tim and Martin & Co to anyone. Thank you so much!
JoJo · 14 February 2024
Agent replied · 6 February 2024
Dear Joanne
Thank you very much for taking the time to leave us a review and glad that everything has gone so well for you. I have passed your comments on to Tim who is very appreciative.
Kind regards
Steve
★★★★★ 5/5
GoogleAs a tenant, my experience with Martin & Co has been nothing short of exceptional. Their professionalism and commitment to providing outstanding service are evident in every interaction. From the initial viewing process to ongoing support throughout my tenancy, their team has demonstrated a remarkable level of expertise and responsiveness. They prioritize tenant satisfaction and ensure that any concerns are addressed promptly and efficiently. I highly recommend Martin & Co to anyone seeking a reliable and professional property management service.
Dariusz · 16 September 2025
Agent replied · 23 August 2025
Dear Dariusz
Thank you for taking the time to leave your kind comments and I know they are very much appreciated by my colleagues. We are very happy that everything has gone well for you and look forward to being of service in the future.
Kind regards
Steve
★★★★★ 5/5
GoogleGail Bond at Martin & Co sold my late grandfather's bungalow in July 2023. Despite tricky market conditions and a lengthy Probate process, Gail not only secured a trouble-free buyer, she also managed to negotiate a sale price better than the original asking price when two different buyers made identical offers. Given that this sale was due to a family bereavement, Gail handled the sale tactfully and professionally. She kept us informed throughout the whole process and was extremely prompt in replying to our emails. I can highly recommend Gail at Martin and Co for a superb service.
Mark · 18 August 2023
Agent replied · 30 July 2023
Dear Mark
Thank you for taking the time to leave your comments and I know that Gail was over the moon how everything went through for you.
All the best
Steve
★★★★★ 5/5
GoogleOutstanding communications throughout the purchase of my new home. Both Giles and Gail were extremely proactive and both g seemed to be too much trouble. I would definitely recommend Martin&Co and would feel comfortable if I was fortunate to have either Gail or Giles as my contact. Written on behalf of Marianne
Pat · 22 December 2024
Agent replied · 10 December 2024
Dear Marianne and Pat. Thank you for leaving your kind comments and as you rightly observe, good communication is key to getting a purchase to a successful conclusion. Myself and colleagues Gail and Giles wish you all the best in your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleMartin & Co Poole managed the rental of my flat for 10 years, as well as marketing it for me this year. The service was excellent, with all issues and repairs on the flat promptly and effectively dealt with. They helped me find competent people to renovate it, and advised me on what would be best to do with the bathrooms when replacing the ancient avocado suite! Everyone was friendly and proactive - and Gail was great when I came to sell.
Thank you, team!
Cyan · 18 June 2023
Agent replied · 17 June 2024
Dear Cynthia, so glad we have been of service to you over the years and wish you all the best moving forwards. Steve
★★★★★ 5/5
GoogleThe Team at Martin & Co Poole were so helpful in the sale of our flat and kept us informed all the time with what was going on. I also used them to let the flat for me for over 15 years and Gail and the team were always on the ball and kept me and my wife up to date with any matters which came to light with the tenant. I can only praise the team at Martin & Co who made our life easy while we rented the flat.
John · 18 June 2023
Agent replied · 17 June 2024
Dear John
All I can say is that it has been an absolute pleasure for all the team in dealing with you over the years and whilst we are pleased the sale went through, you will be genuinely missed. Steve
★★★★★ 5/5
GoogleI had been renting a flat through Martin and Co for a number of years and had been extremely satisfied with the service they provided. Buying a flat is not something you do everyday but Gail Bond at Martin and Co has been very helpful, knowledgeable, and supportive from the initial search to finding and the purchase of the right place. Gail kept me updated and it was her tenacity that kept the process moving. Would not hesitate to recommend Martin and Co, I would use them again, if I was to move in the future.
Dave · 18 June 2023
Agent replied · 17 June 2024
Dear Dave, thanks for taking the time to leave this review and what you say is very much appreciated. On behalf of Gail, myself and the rest of the team we wish you all the best in your new home. Steve
★★★★★ 5/5
GoogleWhen Gail Bond first showed me round the house I was very interested in buying, she shared my enthusiasm, adding her own ideas about how we can definitely have a great life here. She was always available, had no trouble in arranging a couple more follow-up visits to measure up for blinds before moving in, and communicated really efficiently throughout the whole process. I would highly recommend Gail and there was nothing I could have asked her to do more than she already had offered. Her positivity was outstanding and made the whole process seamless.
Sue · 4 June 2023
Agent replied · 4 July 2023
Hi Sue we are very happy to hear that everything went so well for you and Gail appreciates your kind comments. On behalf of myself, Gail and everyone in the office we hope you thoroughly enjoy your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleWhen Gail Bond first showed me round the house I was very interested in buying, she shared my enthusiasm, adding her own ideas about how we can definitely have a great life here. She was always available, had no trouble in arranging a couple more follow-up visits to measure up for blinds before moving in, and communicated really efficiently throughout the whole process. I would highly recommend Gail and there was nothing I could have asked her to do more than she already had offered. Her positivity was outstanding and made the whole process seamless.
Sue · 25 May 2023
Agent replied · 1 June 2023
Hi Sue we are very happy to hear that everything went so well for you and Gail appreciates your kind comments. On behalf of myself, Gail and everyone in the office we hope you thoroughly enjoy your new home.
Kind regards
Steve
★★★★★ 5/5
GoogleGiles was exceptional with the handling of my sale. We needed the sale to go through quickly and he got us asking price on the first viewing and we exchanged within 6 weeks. He went above and beyond for us and would definitely recommend Martin and co and Giles specifically to anyone looking to sell/purchase a property.
Thanks so much Giles
David · 12 July 2024
Agent replied · 13 July 2024
Dear David
So glad that everything went smoothly and quickly for you and that you enjoy your new home.
Kind regards
Steve
★★★★★ 1/5
GoogleThe worst experience - they wanted to take almost £300 from our deposit when we’ve been moving out from the rented house. Nicky, who we spoke to, was rude and unhelpful. Thank God for the deposit protection scheme! We managed to get our money back after disputing charges through the TDS portal. Never again dealing with Martin&Co and wouldn’t recommend them to anyone unless you want your deposit stolen due to made-up reasons
Olha · 21 September 2023
Agent replied · 17 June 2024
Dear Olha. I am sorry to hear that you felt that the claim on your deposit was unjust and obviously whilst not 100% sure which property you were in I think it was one on Canford heath that we took over from another agent whilst you were living there. However, all deposits are protected in one of the governments schemes and every tenancy has an inventory and condition report at the beginning and a check out at the end carried out by independent 3rd party companies. At the end of a tenancy we will always endeavour to be totally fair and manage landlords expectations but ultimately it is the landlords decision on what to claim for. Should you feel this is unfair then there is a robust process of mediation and then using the dispute service provided by the TDS which you used. Once again I am sorry you are unhappy as we always strive to provide a fair and good service and am suprised about your comment regarding Nicky as that seems totally at odds with what we see every day.
★★★★★ 5/5
GoogleKayleigh was a great help with sorting out the new Tenancy Agreement :)
Lawrence · 12 January 2026
Agent replied · 16 January 2026
Hi Lawrence
Glad to hear that Kayleigh was able to help you and I know she appreciates your kind comments.
Kind regards
Steve
★★★★★ 5/5
GoogleWithin one day we were able to view our dream flat.
Giles was very helpful, answered all our questions and when he didn’t have answer immediately, he found out in no time and responded.
He is a hard negotiator for every seller. If we decide to sell the flat we would consider him to do it for us.
Birgit · 12 July 2024
Agent replied · 13 July 2024
Dear Birgit
Thank you for taking the time to leave your kind comments and we all hope that you and Franck enjoy your beautiful new home.
Kind regards
Steve
★★★★★ 5/5
GoogleFirst class service. Extremely helpful and knowledgeable. Communication was always prompt and polite. Sarah Boddy was very patient with all of our questions! Thank you for all your help Sarah. Would recommend.
Julz · 24 June 2025
Agent replied · 24 June 2025
Dear Julia and Pat
Thank you so much for taking the time to leave a review and Sarah is delighted that everything worked out so well for you.
Kindest regards
Steve
★★★★★ 5/5
GoogleI've been renting a property from Martin & Co now for two years and have just agreed to carry on renting for the foreseeable future.
The lovely helpful ladies in the office are great and always deal with all my enquiries quickly with no fuss.
I couldn't recommend Martin & Co more.
Simon · 13 March 2026
Agent replied · 13 April 2026
Dear Simon
We are all glad you are enjoying your home and appreciate your kind words and the fact you feel able to recommend us.
Kind regards
Steve
★★★★★ 5/5
GoogleWe have been dealing with Nicky at the Poole office for 6 years. She has always been so kind, understanding and helpful. It has been a delight to have dealt with her.
Gayle · 22 July 2026
Agent replied · 22 August 2026
Dear Gayle
I am so pleased that your dealings with Nicky were all positive and I know she has enjoyed helping you over the years. Best wishes in your new home.
Kind regards
Steve
★★★★★ 1/5
GoogleAbsolutely disgusted that this agent allowed a new born baby to knowingly live in a property with black mould. Granted they did repairs that needed doing in the home but when it came to mould it was ignored. This has had an impact on the babies lungs and he has been in and out of hospital four times in his 1st year. If you rent from these people please make sure you get EVERYTHING In writing because they are very quick to deny all knowledge when you decide the challenge and complain!!!!!
Sharon · 13 May 2025
Agent replied · 14 May 2025
Dear Sharon
We are sorry that your grandchild had health issues at the property and we have already replied to your son who lived at the property regarding this claim. In the time that they lived there, over £10,500 was spent on works, mainly issues that were water related (including hidden leaks in both the kitchen and the bathroom) and potentially a contributory factor to the mould reported. A report by a specialist damp company was carried out within 3 weeks of the mould being reported which unfortunately was prolonged as it was over the Xmas break. This led to other works being carried out including the clearing of airbricks, new extractor fans and the supply of a dehumidifier. Following the reporting of mould in Dec 23 your son was offered a renewal of the tenancy in late March 24 and they replied in an e mail to my colleague Tim that they would love to sign for another year and specifically asked us to contact the owners to tell them it was lovely to meet them. In his e mail yesterday your son acknowledges the large scope of work carried out at the property but does not seem to realise that the vast majority was to alleviate the mould. Your son also claimed that this issue forced him to leave the property early whereas the actual fact was they were served notice by the landlords as they were always planning to move back in. The most recent property inspection showed that mould was no longer an issue and they left it until after they vacated before sending us a complaint where the only request was for financial compensation.
★★★★★ 1/5
GoogleI have had a very upsetting, distressing experience with this company. I viewed a rental property and really liked it then the land land agreed on excepting me, due to my 12 hour shifts with the NHS I couldn't sort out the deposit until a couple of days later. There was no communication from there side, then I received an email saying it has been given to someone else after I have payed the deposit.😂
Really unreliable and not trust worthy!!
Do not use this estate agents.
Kelly · 13 July 2022
Agent replied
Dear Kelly. I am sorry you feel this way after we had explained the situation to you. It was agreed with the landlords for you to take the property and were informed that the holding deposit would secure the property and could be paid easily by card over the phone or by bank transfer. You then requested to move in a couple of weeks later than initially agreed and as no deposit had been received the landlords opted for another party with an earlier move date. We only received your deposit 2 days after the landlord chose to proceed with another applicant and this was then refunded to you.
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