Leaders Lettings Poole reviews

★★★★★ 5/5

Google

Charlie was very helpful on my viewing, thank you

Reece · 17 November 2024

★★★★★ 5/5

Google

Thank you Raissa Morosini , she is very kind, lovely and good customer service from leaders.

Tincy · 27 July 2024

★★★★★ 5/5

Google

Perfect experience and customer service! Daisy is very helpul and responding, she assisted me in every steps. I strongly recommend.

Ydel · 12 May 2024

★★★★★ 5/5

Google

i had awesome experiencing coming from abroad and renting for the first time in the UK. The whole team was friendly and helpful, and dealt with all my enquires promptly especially Ellenor from the property management team :) I would recommed leaders to anyone looking to rent/buy a property in Poole.

Hind · 12 June 2021

★★★★★ 1/5

Google

0 stars, worst estate agent we've ever dealt with. Scammed into No Deposit Option, saying the Landlord would not accept the normal deposit option. It was explained that the money we would pay as a monthly fee would count as deposit money over the course of the tenancy. After the tenancy ended we found out that this was not the case. We were also told that there was plumbing for dishwasher and washing machine already done, that some work would happen before we moved in and the place would be professionally cleaned before we picked up the keys. This again was not the case, we had to pay for the plumbing and the Landlord would not reimburse, the state of the house inside was disgustingly filthy, and outside there was a lot of debris, old household items and general rubbish down the side of the house. Only after us chasing them for months via emails and voicemails (with very poor response rate from Leaders, never responding to emails or picking up the phone) they finally sent a cleaner round, but only to clean the extractor fan and to pick up the rubbish outside even later on. So in the meantime we had to sort everything else out at cost to ourselves. On top of this the place was described as being in good condition but dated decorative order, which we were ok with. However we had various leaks due to poor structure and problems with damp and mould. When this was reported instantly by us and through multiple inspections we had via Leaders we again had to chase and chase for responses from property management only to be told the Landlord would not fix the issues yet we had at this point paid £1000's in rent and they would not negotiate with the Landlord on our behalf. After the final inspection we had, the lady from Leaders that came round to do this advised us to complain to the property manager's supervisor, and stated on the inspection report that everything we had raised and reported previously was the Landlord's responsibility to fix and gave us the supervisor's contact details. We followed the inspectors advice, but never received a response from the property manager's supervisor. We were given notice via email less than a week later, again, after being told that the Landlord would not be fixing any of these issues. We managed to find a new home fairly quickly and they refused to let us out of the contract one month early, our complaint was never acknowledged or dealt with but the property manager then started emailing us multiple times a week for a forwarding address. Upon leaving, we had to get the property professionally cleaned, costing us £500, even though the property was in a dire state when we moved in (shown in check in report with amended photos and comments). Avoid Leaders at all costs.

Victoria · 16 August 2023

★★★★★ 5/5

Google

Charlie was very helpful and could accommodate our changing plans

Ken · 11 October 2024

★★★★★ 5/5

Google

Charlie was really impressive booking me into view such short notife and great communication

Zaheer · 27 July 2024

★★★★★ 5/5

Google

We have rented with Leaders for around 10 years now, Ellie Tripp is our property manager and has done an amazing job assisting us with certain inquiries, the service we receive from Elly you can tell she wants both the tenant and landlord to be happy. Excellent job ElliePositiveProfessionalism

Daniel · 14 June 2021

★★★★★ 5/5

Google

Charlie was great on the viewing very informative. Thanks charlie

Nilashani · 25 September 2024

★★★★★ 5/5

Google

Raissa was incredibly helpful in helping find us a rental property. Very professional and polite.

Charlotte · 27 June 2024

★★★★★ 5/5

Google

Connor Marshall-Bent is a very good property manager, he is professional, quick to action requests regarding properties and polite in his manner.

Matt · 12 February 2024

★★★★★ 5/5

Google

Thanks to Charlie he made our move easy definitely recommend Leaders as a letting agent once again Charlie was a 🌟 …

Christopher · 12 February 2024

★★★★★ 5/5

Google

Report from J.A.Hawkes & Son Ltd Leaders (previously Allen & Bath) Poole office, has been looking after my residential properties for over 25 years now I am completely satisfied with the way they manage the properties. They are both fair to me and to my tenants and where there has been a problem they have acted fast and sorted the problem. I have found they are able to re-let a property quickly, to give me an excellent range of long term tenants of a sensible age with good references, who then stay with us for a good length of time. I always receive a prompt return of calls and E-Mails and get regular updates throughout the entire process. I feel that I am being looked after properly. Their accounting systems are first class and I receive all the rents regularly as they are paid to them, where there is a problem they manage it on my behalf. The check outs are fair and they return deposits quickly. I have no hesitation in recommending Leaders Poole Office to friends and family, people who are looking for accommodation, and would have no trouble recommending them as an agent to other landlords.

Andrew · 12 June 2023

★★★★★ 5/5

Google

With what seems to be insane luck, we managed to find our dream flat! My wife and I had our worries as we had only rented one other place beforehand, but luckily for us we were in great contact with Jake who answered all of our questions, leaving us feeling excited to move! We probably pestered the poor lad but he was more than happy to answer any of our queries, even down to the tiny details! While we viewed our place, we were greeted by a lovely lady who didn’t rush us and even helped us take measurements. I don’t often leave reviews but I had to on this occasion because we have been really taken back by the kindness and support from Leaders. In terms of the general leaders process, it’s super stress free and very well managed compared to most other estate agencies. This is only a small detail but on move in day you get a little welcome pack full of mini household essentials, loadsssss of shop discounts and some snacks which is always a nice bonus, making your day feel more special. Thanks so much for all your help and we’re positive that the rest of our tenancy will be a breeze :)

Aimee · 12 June 2023

★★★★★ 4/5

Google

Zach was incredibly helpful, illustrating all criteria necessary for rental property and going above and beyond to work out potential supplemental costs and providing alternative properties of interest. Extremely knowledgeable and supportive.

Matthew · 12 June 2023

★★★★★ 5/5

Google

Had a viewing , estate agent called Zachary Braid was very friendly and helpful! Unfortunately we couldn't accept due to our circumstances but we would happily work with Leaders again! Thank you!

ID · 12 June 2023

★★★★★ 1/5

Google

If I could give a zero star review I would. Leaders are the most disorganised and uncommunicative estate agents I have had the misfortune of dealing with. The day before we were due to collect the keys to our rental we had a phone call to clarify if we wanted the property furnished. We had repeatedly told them we wanted the property unfurnished. To our dismay we were told that the property was still full of furniture. But not to worry as they would clear it that night. The following day (the first day of our tenancy) we had a phone call to say that the house hadn't been cleared the previous day and was in the process of being cleared. We were told we could collect the keys at 1pm. That got delayed until 3pm. Once we eventually got the keys we went to the property and we disgusted to find mould on the walls from behind the furniture. They hadn't been in to check the property after the furniture had been removed and it was damp and in a state that wasn't habitable. Contacted leaders again and had the letting manager come to the property the following morning. Luckily we had our tenancies overlapping. We were told they would get a cleaning crew immediately. We told them it was urgent as we were moving in the following day. It DIDN'T get done. I phone them on the day of our move and told them if they didn't get a deep cleaner in I would and I would be sending them the invoice. 2 months down the line and I am still chasing them for repairs. They ignore emails and phone calls. I have a oven and grill within a cooker that are not working properly and carpets that were meant to be replaced after moving in which hasn't happened. Do NOT let this company manage your properties.

Natalie · 12 June 2023

★★★★★ 5/5

Google

I've been looking for a property to rent for a little while now and viewing a property with Leaders has been one of the best so far. I received a call from Zachary Baird and throughout the process he has been super friendly and professional. During the viewing he was informative and thorough and was generally sweet in getting to know me a little. He has repeatedly kept me in the loop and offered other options along the way. Highly recommended!!!

Eryn · 12 June 2023

★★★★★ 5/5

Google

Charlie was great organizing a viewing for me the day after I called and was very nice and professional

Yemi · 12 April 2024

★★★★★ 5/5

Google

Charlie was very helpful on the viewing and early which was nice he was on time

Onyinyechi · 4 June 2024

★★★★★ 5/5

Google

Couldn’t recommend Oliver sillett any more ! Brilliant estate agent, always on hand for any questions and went above and beyond to help me find somewhere that best suited me and my daughter. Very professional company and never had a problem. 100% would recommend.PositiveResponsiveness, Quality, Professionalism, Value

Morgan · 27 August 2021

★★★★★ 5/5

Google

Had such a great experience with Oliver from Leaders Poole. We were relocating from London to Dorset and Oliver managed to fit viewings around our hectic schedule. The whole Process has been a dream and their tenant portal was very easy to use would highly recommend leaders Poole.

Jack · 12 June 2021

★★★★★ 5/5

Google

Charlie was very helpful and we had a very good viewing with him today. Thanks to leaders and Charlie

Elsa · 13 March 2024

★★★★★ 5/5

Google

We recently secured a rental in Poole for our family. Zachary was great, he was helpful, knowledgeable and the process was fast and efficient. I will definitely use them again.

Tersia · 12 June 2023