Leaders Lettings Poole reviews

★★★★★ 5/5

Google

We recently dealt with Daniel Singleton at Leaders Poole while purchasing our house, and the service we received was excellent from start to finish. Daniel was professional, easy to communicate with, and kept us well informed throughout the whole process. Buying a property can be stressful, but he made everything feel much smoother by being responsive, honest, and reliable whenever we had questions or needed updates. What really stood out was how trustworthy and genuine he was. He clearly cared about helping things progress and making sure everything was handled properly, which gave us a lot of confidence during the purchase. Overall, Daniel was a great person to deal with, and we’re very grateful for the help and support he gave us while buying our home. We’d happily recommend him and the team at Leaders Poole to anyone going through the house-buying process.

Nicholas · 16 March 2026

★★★★★ 1/5

Google

Absolutely useless ! Only person there that can actually do their job and deserves a raise is Sophie Steven’s ! Everyone else is incompetent. When I first got with leeders Charlie was the agent moving us into our first property. He pressured me and my parter to pay holding deposits while we was both at work and after showing him payments were pending he tried saying that he was getting new people to veiw the place we was in the process of getting as the payments didn’t go through(they were pending), he then left us with no key to enter the property for a week while he was on leave and didn’t pass the matter onto one of his colleagues. That was the first problem, my property manager is Connor marshal, and everytime there’s a maintenance issue we don’t get a contractor out for a week+ ! We was left without a working toilet for two weeks which is taking away our basic human right. Following that our shower and hot water stopped working which is vital for my parter who works with Wessex water, he needs to be abled to come home and clean off all the sewage water and bacteria. When raised with leeders and urgency raised it was supposed to be fixed within 48hours, but every contractor they gave me was either not available to give me a date till a weeks time or the other wasn’t even in the country and wouldn’t be returning for two weeks !! Then when I wrote and email complaining to my property manager I didn’t get a response only a automatic email saying a new contractor has been given and they’d be in contact with me, which they still have not. Honestly there’s two girls there one being Sophie who work their absolute hardest and is being let down by the rest of the agency, I honestly hope they do well and the others can learn from them

Marley · 16 May 2025

★★★★★ 1/5

Google

Landlords and subcontractors be aware … leaders take 15% out of the bill and also don’t pay within the 30 days . Unfortunately as no one cared and they all covered for one another in the property management office Bournemouth. Hopefully this will get some attention to the director on how people are running his business. I would like to say that Olly is very good in this office, but Mike tells you what you want to hear. Mike calls you up, being all nice, and even tells you that the landlord of a property is a nightmare. Then he instructs the job to you, knowing that the landlord will complain. As we are very good at our job, he was giving us these landlords. We went in to do a clean on a bank holiday with no notice. He said this landlord is a pain and that they want us to go back after the inventory clerk said it was a good clean. We did so as he asked us to, and we said, "Okay, when this is done, we will be paid, yes?" He said this landlord is a nightmare and to go back, and we can then get you paid. He then told us that the landlord is not paying the full invoice after wasting our time and had instructed us to do the job, saying that the money was secure. Then I said, "Well, as we have done our bit, can you not take the 15% you take?" He said no, it’s our terms, but I said your terms are 30 days, and we are never paid within 30 days. Stay clear and don’t be led to believe they are professional, as they are definitely not. We have been in the industry for 10 years and only work with estate agents, so we know how we should treat them and how we should be treated. Leaders are very unprofessional and disorganized across the board.

Jamie · 21 October 2024

★★★★★ 5/5

Google

If we actually did move in when promised, which is just a week after viewing, that would be so awesome, we are close though. All thanks to Raissa, she’s soooo amazing and efficient. Their services is so organised, reliable and really faster than we could imagine. Raissa’s interpersonal skill was great, she even took care of my daughter when I was going through the house. Thank you so much, please keep it up.

OluwaFikayo · 27 July 2024

★★★★★ 5/5

Google

We viewed two properties in Crossways, Dorset, and I was impressed by the professionalism carried out by the agent, particularly Raissa Morosini. Raissa was extremely patient whilst we took room measurements and answered questions. To any questions she was unsure about, Raissa promptly addressed them back at the office and telephoned us a few hours later with the answers. Thank you for your time Raissa.

Jo · 8 November 2024

★★★★★ 5/5

Google

A very big thank you to Zac, Ollie and Jake! I was very impressed by the level of service I received. Nothing was too much trouble and they did everything they could along the way to get the tenancy all signed off smoothly, meeting me on site, prompt replies to calls and emails. I am extremely happy with the end result and I cannot fault them in anyway! Thanks for your hard work guys, very much appreciated. I would also like to add a 5 star review to Connor Marshall-Bent. Thank you Connor for helping with all our questions and getting the maintenance jobs done efficiently and smoothly. I appreciate all your updates and you are a credit to Leaders. You are professional and a pleasure to work and speak with. Thank you!

Juliette · 12 February 2024

★★★★★ 5/5

Google

Although Leaders in general are a nightmare to deal with, there are a couple shining stars that always did their best for me, Conor was great but special thanks to Helen who tried relentlessly to sort my refunds, with serious lack of backup, I feel. And even when, frustrated, I got a bit cross, she was always on the case. So the 5 star rating is for them, NOT Leaders as a company, they suck!

Maria · 10 May 2024

★★★★★ 5/5

Google

Jessica has been absolutely amazing and helpful. excellent service and always helpful with resolving my queries.

Anuoluwapo · 26 March 2026

★★★★★ 5/5

Google

I can't recommend the team at this branch of Leaders enough ! Having been looking to move back to Dorset for a couple of months, I'd almost given up due to lack of properties and unhelpful letting agents - until I came across Leaders. Oliver was extremely courteous, kind, prompt and helpful from the offset and helped me find the perfect home quickly (thanks for the viewing Helenne !). Mike who also helped manage the process and did the handover was fantastic - kind, helpful and very professional. The whole teams attitude and approach stands out a mile from their competitors - thank you !! Ian C

M · 16 November 2023

★★★★★ 5/5

Google

I can't recommend the team at this branch of Leaders enough ! Having been looking to move back to Dorset for a couple of months, I'd almost given up due to lack of properties and unhelpful letting agents - until I came across Leaders. Oliver was extremely courteous, kind, prompt and helpful from the offset and helped me find the perfect home quickly (thanks for the viewing Helenne !). Mike who also helped manage the process and did the handover was fantastic - kind, helpful and very professional. The whole teams attitude and approach stands out a mile from their competitors - thank you !! Ian C

Ian · 14 November 2023

★★★★★ 5/5

Google

Connor Marshall-Bent has been our Account Manager for a couple of years now. Despite being pretty busy, he has recently helped resolve a tricky issue as well as personally dealing effectively with the management of our properties.

Viv · 16 August 2025

★★★★★ 5/5

Google

I took over the sole responsibility of managing my property with the help of Leaders who we have been the letting agents since we purchased the property approximately. My husband always dealt with any matters arising but since his death, a few months ago, I have had to try and learn to understand and learn about any problems or legal requirements brought to my attention by Leaders. I am grateful for this but sometimes I have had to query a certain matter. I am not always very familiar in dealing with issues via the computer. However, thankfully, I have had Sophie to help. She has been very understanding and professional, and has solved problems or explained matters to me very explicitly and I am very grateful to her. I must say that recently, I have not felt happy with your finance team and, after Sophie's intervention, I have been credited with money incorrectly debited to me.. I hope your finance team do not make any more errors. Patricia Snook

Patricia · 10 September 2025

★★★★★ 5/5

Google

I would thoroughly recommend Leaders to provide a fully managed lettings service. Aaron and the team are happy to answer any queries in a very professional manner. A stress free and reassuring experience.

Lee · 25 August 2025

★★★★★ 1/5

Google

I've been with Leaders a long time. Every time I've contacted them about issues leaks, trees growing over electric cables, boiler not working, shower leak, etc I reported it never came back to me I had to phone the church or plumber direct. Maud is extremely unhelpful and has been rude. I paid leaders one month but it went through twice she said it wasn't their error but my bank confirmed they had been paid twice. I had to go to the Manager to complain took 2 weeks to get the money back. I had an email from Maud asking for the priest wanted to view my house no explanation. So I phoned the church who informed me a vicar was coming so I need to go. This was so unprofessional. My documents for vacating had wrong dates I phoned and spoke to Shandy who I've left messages with before and Maud said she never got them!!! I've felt like a scummy tenant. I would not ever recommend Leaders to anyone. I have fed this back to the church also.

Jo · 17 July 2023

★★★★★ 5/5

Google

Cannot express my gratitude to all the staff at leaders Poole enough. Zach especially worked really hard to ensure me, my partner and 4 month old boarder collie was able to find somewhere suitable to live. Zach was also extremely patient in regards to my personal schedule and that it was often ridiculously difficult to get hold of me due to shift work. A really kind and thorough team who consistently tried to ensure everything was as easy and simple as could be!

Ffion · 12 June 2023

★★★★★ 5/5

Google

Im so happy and thankful to Leaders letting agency poole. Especially Sophie stevens Marla who is very professional and helpfull to their customers. The agency is well Organised in their policies and works which is very helpful for thier …

Asha · 16 April 2025

★★★★★ 5/5

Google

Charlie was on the pavement to welcome me and took me upstairs to see the flat. It was a pleasant surprise to find it was bigger than I expected. Charlie showed me every room including cupboards and also pointed out what the renovations would be and when they would be completed. All in all, Charlie was a credit to his company and profession.

David · 13 March 2024

★★★★★ 5/5

Google

We have been really impressed with the service we have received from Leaders. Charlie is very responsive to queries and is always happy to help both by phone and email. He even arranged for me to visit our property before the move in date to measure up which was greatly appreciated. The process has been quick and stress free. Would definitely recommend :)

Laura · 10 February 2024

★★★★★ 5/5

Google

This was my first experience of letting home and must say Leaders are very very professional. Zach from Poole branch to whom I was dealing with and I can't Thank him enough for all that he does that too with punctuality... Thanks leaders and Super Thanks Zachary Braid, more power to you to help people who are seeking for home on rent.

Vanya · 12 January 2024

★★★★★ 4/5

Google

Had somewhat of a shaky start in dealing with the agents themselves at the beginning but property manager Sophie has been excellent in communication and helpfulness and is a pleasure to deal with!

Dylan · 17 April 2025

★★★★★ 5/5

Google

Jake Burke - Leaders I have had the pleasure of sorting out my first apartment in the country with Leaders team and particularly Jake, who has been understanding of my lack of knowlegde on the subject and has been helpful and a complete professional throughout. I would recommend him to my colleagues as well. He has responded promptely to all of my queries and he has accomodated my circumstances - which I am quite sure were not the norm for a routine UK resident.PositiveResponsiveness, Professionalism

Omer · 12 June 2022

★★★★★ 4/5

Google

Me and my boyfriend recently moved in to a rent flat with Leaders. The agents were always available to answers our queries and solve any minor issues on the way to getting in the flat. There were some issues and our moving date was changed, but the agents made sure the delayed wasn't massive, only a week later, and promptly worked with landlord and contractors to solve the issues. We now have a newly redecorated flat and we couldn't be happier. Overall we have had a good experience in the selecting the flat for us, communicating between parties and everything went quite smoothly eventually, as it was also a first renting experience for both of us. Good service, professional and very responsive!PositiveResponsiveness, Professionalism

Marta · 12 June 2022

★★★★★ 5/5

Google

We recently moved in to our home under the instructions of Leaders letting/estate agents and we would just like to let others know of our relations with them Jake and Oliver we’re absolutely brilliant on our little journey from our first viewing to us signing our tenancy agreement. We were thrilled with their knowledge, professionalism and understanding they kept our minds at ease they were quick in returning our calls and dealt with any queries straight away. We couldn’t have asked for better agents and we have rented for a number of years but never have we been so happy they made everything stress free!! I would recommend them so so highly, thank you Jake and thank you Oliver! Keely & Brett

Keely · 12 June 2022

★★★★★ 5/5

Google

As the Landlord of a Retirement Apartment, it is often a little more difficult to find a Tenant. However, the best thing that I did was to instruct Leaders Letting Agents in Poole. Here I met Jake and Oliver, and wow, they are an extremely professional, very friendly team, and within days of instructing them, my property was on Rightmove, with amazing photographs and a floor plan, and just days later had found me an excellent tenant. I thoroughly recommend Jake, Oliver and all of the team that I met at the Poole Office, many thanks for an excellent service, and highly recommended.

Alan · 12 June 2022