Leaders Lettings Poole reviews

★★★★★ 3/5

Google

My wife and I would just like to say how happy we were with the way Jake at Leaders, Poole, guided us, as novices, through the letting of our new apartment. Always helpful, easy to talk with, very well informed, he answered all our calls and emails without delay, friendly and professional from start to finish. Thank you Jake, we are most grateful to you.

Paul · 12 June 2022

★★★★★ 5/5

Google

Thanks Sophie for your quick reply’s and being so helpful, keep up the good work.

Ashley · 16 May 2025

★★★★★ 5/5

Google

Ronnie showed myself and my partner around a property in Poole; he was very thorough, covering all bases within each room. He was detailed, enthusiastic and clearly passionate about his job. Ronnie was able to answer any and every question we had with confidence. We’d definitely recommend him ☺️

Olivia · 26 October 2023

★★★★★ 5/5

Google

Charlie is great on my viewing was helpful and great help to me in my property search

Ronke · 16 April 2025

★★★★★ 1/5

Google

AWFUL PROCEDURE + ROBBED + CALLED LIARS £265 by ollie + charlie me and my partner enquired about a property and I was completely upfront about my circumstances regarding some things on my credit profile , i believed i have 2 ccjs totalling to around £2-3 hundred, i was told that when i pay them off and i get a guarantor we should be successful with our application , however on further investigation i had a ccj of around 1.9k, we proceeded to pay this all off to get accepted, so we did it & we were sent new app forms by charlie, once i saw the options of clicking "no" or "2 ccjs or more 2k " my partner called charlie who advised us to click "no" however ollie advised me to click 2ccjs, there was no other option and i had no idea there was a 2k cap to being successful, i just trusted ollie with what box to tick, immediately after i called ollie to say I had done it and he told me it was a non goer and we could not get our deposit back of £265 . we have a 7 month old baby who was 6 weeks premature that we look after and care for, now as you can imagine due to his prematureness he requires alot more attention and regular check ups due to having a harder start to life than other babies. So having available funds for transport and making sure he gets what he needs when he needs it is vital- they knew this... my partner then spoke to charlie who advised us we were called liars by the company but ollie know we had been clear on anything, i cant advise them of something i was not aware about.. giving that their calls are not recorded for training - monitoring or even compliance, we could give evidence to suggest that this limit of 2k was ever mentioned to us, we just trusted ollie with what box to tick , not only is this review about miscommunication regarding ollie and charlie, but the professionalism of being called liars and also ollie emailing me back being petty asking us to gather evidence when we both spoke about recorded calls not being a thing even though they are a fca regulated business , this review will stay until we get a fair result from the regional manager

Chris · 19 August 2024

★★★★★ 5/5

Google

Charlie was excellent on the viewing very kind and giving me directions. Great service.

Sikhethile · 16 April 2025

★★★★★ 5/5

Google

Good and beautiful property.👌 Very well maintained and presentable property👌. Prompt response👌. Up to date facilities 👌 Calm and Friendly staff👌 Thank you Raissa👌💯

Elizabeth · 1 December 2024

★★★★★ 5/5

Google

I received a call from Connor Marshall‑Bent regarding extending my lease. Connor was friendly and very helpful. He dealt with things quickly and efficiently. 5 stars Connor!PositiveProfessionalism

BRIAN · 11 October 2024

★★★★★ 5/5

Google

Zach has been fantastic from start to finish. Sending all documents promptly and keeping me up to date with the progression of the tenancy application. Generally all the staff at Leaders Poole have been amazing, always kind and quick to answer the phone, their customer service is fantastic.

Sonya · 16 August 2023

★★★★★ 5/5

Google

My experience with Leaders letting agents Poole has been amazing. Charlie has been fantastic sending all the documents promptly and communicating effectively about the progress of tenancy application. Thank you Charlie and team. I would definitely recommend Leaders. Thank you!

Sumith · 12 February 2024

★★★★★ 5/5

Google

This company was great with me and my partners move. We dealt with Charlie who was polite, punctual and helped with all our questions. I would 100% recommend this service

Matthew · 12 August 2024

★★★★★ 5/5

Google

Ronnie showed myself and my partner around a property in Poole; he was very thorough, covering all bases within each room. He was detailed, enthusiastic and clearly passionate about his job. Ronnie was able to answer any and every question we had with confidence. We’d definitely recommend him ☺️

Liv · 12 June 2023

★★★★★ 5/5

Google

Charlie was very informative and helpful on the viewing with leaders

Paschal · 16 April 2025

★★★★★ 5/5

Google

We’ve been renting through leaders for nearly 2yrs now and have found it to be very easy. Our landlord has been really accommodating and communication via our agents has made it a smooth process, as and when need be. Ellie Tripp in Property Management is always a pleasure to deal with and we thank her especially for her professional yet human approach ****PositiveQuality, Professionalism

Lindsey · 12 June 2021

★★★★★ 5/5

Google

Professional and friendly service right from the first telephone call to collecting the keys for our new rental. Oliver went out of his way to assist us and all the procedures and paperwork were handled in a highly competent manner. This was a much more pleasant experience than our last move! I would highly recommend Leaders in Poole for their great service and professionalism.

Judy · 12 June 2021

★★★★★ 5/5

Google

Raissa and Charlie were very lovely. I booked the the viewing in the same day and there were very helpful

Anas · 3 December 2024

★★★★★ 5/5

Google

Throughout this process I have had excellent service from Leaders. In particular Daisy has been really impressive, professional and quick in getting back to me with any queries I might have had.

Julie · 12 May 2024

★★★★★ 5/5

Google

Charlie at Leaders in Poole is very friendly and professional. I found him to be helpful, fast to respond to any questions, knowledgeable of the area and very supportive throughout the entire letting process.

Julia · 13 March 2024

★★★★★ 1/5

Google

Very bad at returning emails and the office was never open. Also they were only willing to let me view properties based on the value of my monthly income. I am retired but have lots of cash but they didn't want to take my money.

Janis · 18 August 2025

★★★★★ 5/5

Google

I am currently in the process of renting a house through Leaders, and I am extremely impressed with their service. The entire process has been very smooth and efficient. Raissa, who has been handling my case, is excellent, her communication is prompt and effective. Additionally, many aspects of the process can be managed online, unlike other agencies that require in-person visits for the same information. I highly recommend Leaders for their professional and modern approach.

Sebastian · 27 July 2024

★★★★★ 5/5

Google

I have been letting property's through Leaders for a number of years and really cannot thank Maud enough for all her support and help over this time. She has been quick to respond any queries from me or the tenants and has always made the process so smooth and as easy as possible.PositiveProfessionalism

Derek · 27 August 2022

★★★★★ 5/5

Google

Thanks to Charlie, my experience with Leaders Letting Agents Poole has been great. With effective communication, Charlie was able to get me what I wanted, even better. Location and ambience on point. Thanks guys.

Philip · 12 February 2024

★★★★★ 5/5

Google

I'd like to say thank you to Ronnie who has kindly informed about all features of the property I went to view and everything I needed to know in order to make my decision moving to a new property. Certainly would recommend his services.

Carlos · 12 June 2023

★★★★★ 5/5

Google

Charlie was great on the viewing, on time and knowledgeable about the property. very kind as well

Margaret · 1 December 2024