Leaders Lettings Poole reviews

★★★★★ 5/5

Google

The property manager Connor Marshall-Bent is always helpful, responsive and professional. Any issues are handled quickly, and his supports really makes a difference!

Romina · 26 July 2025

★★★★★ 5/5

Google

Great service, quick responses and smooth process! Thank you to Sophie for making it easy to move in, and solve problems! Thanks Sophie!

BERKAY · 26 July 2025

★★★★★ 5/5

Google

I ‘ve recently moved into a flat in Poole near the quay area. It’s quite difficult to rent a nice place in here as the demand is high. However I found the whole procedure very smooth. Guys at Leaders were efficient, polite and helpful. The move progressed quickly and without issues. Everything is online, technology is up to date. Special thanks to Oliver Sillett for being very professional.

Dmitry · 12 June 2023

★★★★★ 5/5

Google

It's been a great pleasure to have such a nice, efficient and kind agent like Charlie. He knew exactly what we were looking for and was very aware of our needs by providing right and quick answers. We are very happy with his management and we strongly recommend him for other customers. Thank you Charlie!

Marta · 10 April 2024

★★★★★ 5/5

Google

Elysia Buswell replaced the Property Manager that I had known for several years. She is like a breath of fresh air -very competent lady who deals with my tenant's enquiries and queries with no delay. She also keeps me updated by email which I find so important and useful. All in all, a very efficient and valuable member of staff and I am so fortunate to have Elysia looking after my property. Thank you Elysia.PositiveResponsiveness, Quality, Professionalism

Josephine · 12 June 2022

★★★★★ 4/5

Google

I’ve had a great experience with Leaders Letting Agents in Poole. They helped me find my current home. I was assisted by Koorosh and he was very patient and helpful. He answered all my questions and provided detailed information so that I fully understood everything that I wasn’t too sure about. I felt reassured and I received timely responses for all my enquiries.

Letwin · 17 September 2025

★★★★★ 5/5

Google

Excellent service I got lots of support from Leaders especially the Lady Raissa Morosini ,she is very help full and support from the begining of the view of the property to received key handover .I appreciate her work and thank you so much Good luck

Elbin · 19 August 2024

★★★★★ 1/5

Google

Terrible experience with leaders in Poole, we rented a flat through them for my daughter with mental health issues and explained that we needed a secure warm clean flat, when viewing we were told the flat would be cleaned them heating worked well and security phone was in working order, on moving in day we discovered heating didn't work security phone didn't work and the place was filthy! We said my daughter couldn't move in to this mess and we wanted out £3000 upfront money returned, we were told by their complaints department that we were never told the heating and security phone worked and was not told it would be cleaned, we had the flat for one hour and they took £525 to re market the flat and 2 months rent from our money, all for one hour in the property, they never answered our calls they lied about our conversations to the complaints department and took two months to refund the balance! Unprofessional is and understatement. We found them to be very rude they lied to us and the customer care was nonexistent! HORRENDOUS EXPERIENCENegativeResponsiveness, Quality, Professionalism, Value

Anne · 12 June 2021

★★★★★ 5/5

Google

From the very beginning of my interaction with Leaders Poole, I was absolutely impressed and blown away with the service I received throughout the whole process. Leaders is an amazing and professional company. Their team is second to none. And you will be dealing with the best of the best. Efficient, effective, energetic as well as very fast service is what to expect from Leaders Poole. I highly recommend their team in Poole. I was assisted throughout the whole process with a very down to earth individual, Mike Kunzi, who’s knowledge and intellect about the property market in the U.K. was so beneficial to me. I have no words for his business acumen and knowledge. It was only at a later stage I realised that this gentleman was in fact the Senior Branch Manager!! Yes...With all that humility and willingness to assist when needed no matter what came up and how time restricted he was. He always made time to assist me. Thank you so much Mike. This alone goes to show that Leaders Poole and their team go the extra mile to endeavour to give you the best service and experience and assist you as much as possible throughout the whole process, from start to finish. They over extend themselves and always put their clients first. I cannot find enough stars to rate this Leaders branch and their staff and management team. If I could I would probably need around 1000 stars. As they simply are a team of SUPERSTARS. I would like to take this opportunity to thank Mike Kunzi, Maud Craven and Jacob Burke for all the brilliant service as well as for making my first home in the U.K. become a reality. It’s been an absolute pleasure dealing with all of you and I have encouraged my colleagues as well as friends and family to deal with you as you made my dream become a reality. I wish you all the best for the future and thank you and kindest regards Andrea Khan Flat 1 The Pines

Andrea · 12 June 2021

★★★★★ 5/5

Google

Positive: Professionalism, Responsiveness, Everything OMG Maud Craven at Leaders has been absolutely amazing, all issues I have had have been sorted ASAP and I know that if there are any future issues that she will sort it. Always friendly and happy and willing to help. I needed a new cooker installed at the last moment before Christmas and even with everything that going on, she has managed to get this sorted for me. You are definitely an asset to their team and i hope they reward you for such brilliant service, whatever values the company has, she has absolutely gone above and beyond on all of them. Thanks Maud :)

Robert · 12 June 2021

★★★★★ 5/5

Google

I have been letting a property through Leaders over the last year, and really cannot thank them enough for all their support and help over this time. This is the first time I have let out a property so I had a lot of questions and some concerns too; Leaders have been quick to respond to all my queries and have made the process so smooth and as easy as possible, taking a lot of the worry out of it for me. They managed to find me a tenant even during lockdown, and have been available throughout the tenancy for advice. For anybody looking to let out a property I would absolutely recommend Mike and the team at Leaders, first class letting service and fantastic ongoing support.

Sue · 12 June 2021

★★★★★ 5/5

Google

This was my first experience of letting home and must say Leaders are very very professional. Zach from Poole branch to whom I was dealing with and I can't Thank him enough for all that he does that too with punctuality... Thanks leaders and Super Thanks Zachary Braid, more power to you to help people who are seeking for home on rent.

Vineet · 17 July 2023

★★★★★ 5/5

Google

Hello Leaders just wanted to say thank you to Charlie very professional and having fast, smooth transaction as always all the best cheers !

NATHAN · 16 April 2025

★★★★★ 1/5

Google

Steer well clear of this branch and particularly their manager Mike. Having booked a flat viewing one weekend we arrived to find the estate agent had no keys to enter the building. Though irritating these things happen. Having pencilled us in for the following Monday with a promise to confirm however we were left waiting up until an hour before our supposed slot. Having chased for confirmation that morning I was essentially told to stop ringing them! To compound matters Mike was incredibly rude and even went as far as to claim I was aggressive when raising my voice... something most people would do given the circumstances. Finally, and inexplicably, he telephoned the landlord to ensure we were denied any future viewings also. I’ve never been spoken to that way by a so called senior member of staff who unforgivably then lied about the nature of our conversation. I’ve lodged a complaint with Head Office and and would advise anyone looking to rent to avoid Leaders in Poole.

Aaron · 12 June 2020

★★★★★ 5/5

Google

I am currently searching for a rental property as my new job has meant I need to move location, Ronnie was extremely helpful in helping set up a viewing for a property the same day. Customer service is so important and often times companies forget this, Ronnie was lovely and efficient & I would 100% work with him again

Grace · 12 June 2023

★★★★★ 5/5

Google

Excellent customer service with a professional manner from Jacob. Great communication from the start till the end, very knowledgable and polite. We had a very short notice to find a property in this uncertain times and Jake did his best to support and help us to find the most suitable. I have no hesitation to recommend for anyone, well the only company I could recommend to be honest... Many thanks Patricia from Drake RoadPositiveResponsiveness, Professionalism

Patricia · 12 June 2021

★★★★★ 5/5

Google

One of the best Letting agents so far! I was looking for a property in Poole and Leaders really helped me in finding the best property. They are very professional and very client oriented. They are so quick in responding and always accommodating for viewing requests. I had to travel from Southampton for viewings and they would always accept and accommodate my last minute requests. The team at Leaders is really helpful. I did few viewings with Raissa and she was really kind and helpful. She was a perfect example of exceptional client service.

Abubakkar · 17 November 2024

★★★★★ 5/5

Google

The lady, Britannie was very empathetic. I was finding the system difficult so called up and was lucky enough to get Britannie. She talked me through the process. She was very patient and very proffesional. A credit to Leaders.

Mike · 27 July 2024

★★★★★ 5/5

Google

Raissa has been super helpful with finding us a property. She is very professional, kind and polite. Thankyou very much :D

Robin · 10 April 2025

★★★★★ 5/5

Google

Charlie was excellent, great customer service and was quick to answer my questions on the viewing. Thanks

Subin · 16 May 2025

★★★★★ 5/5

Google

Raissa was absolutely amazing in chasing down for me From viewing to rental in less than 2 weeks !!!

Lisa · 16 April 2025

★★★★★ 5/5

Google

Contacted Leaders online in regards to a property I was interested in renting. I received a very prompt phone call back from Ronnie who was lovely and very friendly to talk to, unfortunately the property wasn’t suitable but he was able to talk me through registering and he was very helpful! Thank you so much Ronnie!

Beth · 12 June 2023

★★★★★ 5/5

Google

Thank you all at leaders for keeping in contact from my first enquiry. Went to view one of your properties today and Ronnie was extremely helpful, professional and polite and even contacted someone else at the office that I had a query about as he was unsure and wanted to check before confirming.Highly recommended.

Emma · 17 July 2023

★★★★★ 5/5

Google

A massive Thank You for Ronnie being helpful and patient with my flat search. Even tough, I was still in Asia on holiday when I applied for the flat, he worked very hard to accommodate my enquiry and help to find a suitable place to live with my wife and our son. Thank You Ronnie!

Laszlo · 12 June 2023