NEXA South Wales Pontypridd reviews

★★★★★ 5/5

Google

Ian and dai came fix issues in our house upon moving in 2 very nice guys, quick to fix all issues and kayleigh the manager has been excellent too along with maintenance guys nexa have been great overall thanks so much.

Bathiya · 28 July 2024

★★★★★ 5/5

Google

Dai from maintenance came fix my lock and door in bedroom loads of patience and very polite and great job much appreciated

Okwudili · 18 April 2025

★★★★★ 2/5

Trustpilot

Fantastic service while renting great…

Fantastic service while renting great bunch , however after moving out 2 months ago and agreeing to a £300 deduction out of my £850 deposit for minor damage caused by myself I’m still chasing it and trying to find out when I’m going to get my money back just feels like I keep getting fobbed off

Joshua · 21 March 2025

★★★★★ 5/5

Google

Had a problem with my main door lock, with it being the weekend I thought I would have to wait until Monday, but nexa sent a locksmith out right away was here within the hour of having a conversation with agent, and the job was done very quick

Levi · 21 February 2024

★★★★★ 5/5

Google

Excellent service, had my property tenanted in no time at all, at a good rate and I can rest easy knowing they're taking care of everything. Special props to Kayleigh for the extra mile she'll go.

Matthew · 26 September 2024

★★★★★ 5/5

Google

I have found NEXA to be fantastic Agents. They have always responded quickly and been professional throughout all communications. I would not hesitate to recommend NEXA to any Landlords and have done so with my friends / colleagues.

Max · 20 August 2024

★★★★★ 5/5

Google

Amazing top quality professional service, Kayleigh Ashford is a credit to NEXA very hardworking professional and would highly recommend NEXAPositiveProfessionalism

Stuart · 22 June 2022

★★★★★ 1/5

Trustpilot

Worst company ever

I currently rent a property with Nexa, in just the first 6 months there has been 2 leaks in the living room from a burst pipe, rats in my living room from getting through a hole in the roof and a broken boiler where we had no heating for a month in November, we now recently have leaks in the roof downstairs where there's wet patches in the walls and ceiling when it rains. The only thing they've fixed is the leak downstairs and the boiler, but that is after a whole month of reporting and phoning, constantly being told someone is coming out but never turns up, I then email saying no one has turned up and they don't reply. They do not care about your living situation and I hope the landlord knows Nexa doesn't care about their properties either. I will never be renting with them ever again.

Sarah-Jane · 3 February 2024

★★★★★ 5/5

Google

I recently bought an apartment from this estate agent. First honest estate agent I dealt with. They told me at the start what work the flat required, and this I found reassuring. They also facilitated the sale very efficiently. Very positive experience. Highly recommend.

Jasna · 22 April 2024

★★★★★ 1/5

Trustpilot

AVIOD THIS COMPANY!1

Worst company ever! We have rented a student property with this company and it has been by far the worst experience ever. To start off, few of the boys planned to move in over summer, when we look at the property it had not been prepared at all. The property had not been cleaned whatsoever, no wifi sorted and rooms with mould in it. We said this to the company and one of their agents said that we would be compensated to when this is fixed... however Nexa went against this and fired the guy and did not compensate us. the property start date was July and it didn't get cleaned until mid September. we are currently all students without wifi still! they will not fit it and expect us to do our 5000 word essays in the hallway were the wifi is still not strong. Furthermore, next door got BURGLED! and its been over a month and they have still not fixed our from door. Living by myself I found it extremely worrying and they did nothing about it. Moreover, one of they boys rooms has mould in the corner which they tried to fix but did a quick job and there is water still leaking into his room. we have radiators not fixed and we also have had mice in the property and dead rats in our garden. I am extremely disappointed with this experience the only person in this awful situation who has been useful is the landlord who means well and has tried helping us through this situation. Avoid this company at all costs!!!!!

Finn · 26 January 2024

★★★★★ 5/5

Google

Shout out to Kayleigh, always there to respond to our queries and not always restricted to during office hours!

Gill · 22 June 2022

★★★★★ 5/5

Google

Had such a positive buying experience! Ashley at the Treforest branch was fab from booking to see the property, dealing with the offer and then seeing us through to purchase. She was always on hand with any questions and kept us up to date the whole way through. Wouldn’t hesitate to recommend! Thank you.

Michelle · 26 August 2023

★★★★★ 5/5

Google

Nothing but positive things to say about Kayleigh and nexa in general. As a landlords they have always told us if any issues have developed and we fix straight away. The office team seem pleasant and thorough.

Doojit · 13 August 2024

★★★★★ 1/5

Trustpilot

Worst Renting Experience in 10 Years

I've been renting for 10 years and this company is genuinely the worst I've ever come across. Their office team are unprofessional and can never answer any questions and that's if they do pick up the phone which is a rarity. Theres 50/50 chance the maintenance team never show up and when they do its on a different day and time to the one agreed. When they do turn up they never actually fix anything and leave within 10 minutes saying they didn't get the correct info from the office team. I would avoid at all costs.

Ieuan · 2 January 2024

★★★★★ 5/5

Google

5 stars well and truly deserved for Kayliegh who we met today. My daughter and I visited an open house and we were both blown away by how down too earth and lovely she. Felt like we known her for years in 10 minutes. nothing like other snooty agents who usually just ignore or cancel visits last minute. Now let’s hope that house is ours! Hehe

Gina · 22 June 2022

★★★★★ 4/5

Trustpilot

Shimie

Thank you, Patricia. You’ve been consistently helpful and attentive in resolving my concerns, and your professionalism and kindness make a real difference. I sincerely appreciate all you do.

Ahange · 12 December 2025

★★★★★ 1/5

Google

The worst renting experience I have ever encountered! They might be good for landlords, but not for tenants with a dodgy landlord! The landlord and NEXA felt it was OK that our bathroom and kitchen extension couldn't get above 10 degrees when it was 1 degree outside, and the main house was heated to 20 degrees. Subsequently, we had mould growing on our personal items as well as mould growing everywhere in the house. After numerous attempts to request insulation in the walls and roof (there was non) as well as a permanent fix, NEXA and the landlord couldn't have cared less. When we had an inspection from an employee who we had never dealt with before, was shocked. Later when we tried to contact her directly via NEXA we couldn't get hold of her. After all of this, we contacted PUBLIC HEALTH, who everyone should contact who has a dodgy landlord. They visited and wrote up a report with lots of issues with the house, including fire safety issues. We were served a section 21, no doubt because we were a problem for NEXA and the landlords dodgy operation. We never requested any money back, but we're glad the landlord couldn't re-let the property without significant alterations to the property and the landlords' expense. This isn't a win for tenants as it doesn't solve the problem, just catches dodgy landlords rather than prevents. Do not let this company rent you a house! Any further questions or support with bringing any action against NEXA, do let me know and I can provide evidence.

Peter · 23 December 2023

★★★★★ 5/5

Google

I have used Rocket Residential Services for approx 5 years to manage my let property & my point of contact is Kayleigh having transferred the letting agency when she moved from her previous employers. I find Kayleigh to be extremely helpful when there is a problem & an ideal point of contact to have at the letting agents. Very happy with the service that this letting agents provide & would recommend them.

Gareth · 22 June 2021

★★★★★ 5/5

Facebook

We can't thank Chris Smeed enough. Brilliant from start to finish. Advised us on pricing which achieved the right price but in a much quicker time frame to the right buyer. All tied up on Christmas eve. Solicitors were pushed by him all the way from 7th Jan and we complete tomorrow!! If you want to sell give him a call!

Michelle · 28 February 2020

★★★★★ 5/5

Trustpilot

Sold two properties with NEXA during…

Sold two properties with NEXA during covid pandemic and what an easy and pleasurable process it was. Ffion John was absolutely amazing at her job and definitely made the whole experience easier. I would highly recommend NEXA and will definitely be using again in the future. Above and beyond my expectations

Del · 6 April 2022

★★★★★ 1/5

Google

Avoid properties that are looked after by Nexa they aren’t great and are severely overpriced wish I could put zero stars the place I’m in now isn’t fit for a dog

Mark · 27 October 2024

★★★★★ 5/5

Google

We have been dealing with Kayleigh for the last couple of years and she has been fantastic throughout. Always helpful and approachable. We would definitely recommend Nexa to anyone.

Lauren · 24 November 2024

★★★★★ 5/5

Google

Maintenance came out as i was locked out of my room after office was shut they tried relentlessly to get me in my room and never gave up thanks so much maintenance team.

Imath · 19 October 2025

★★★★★ 5/5

Google

Have just listed my second property with Kayleigh at Nexa who has been great to deal with from the beginning. Always on hand to assist with anything and will definitely be calling her to list my next two properties in a months time!

Curtis · 22 March 2024