NEXA South Wales Pontypridd reviews

★★★★★ 5/5

Google

Got locked out of my bedroom after office hours and maintenance team very quick to come and get me back in very professional.

Clenster · 26 September 2024

★★★★★ 1/5

Google

Horrendous company who keep changing their name to avoid terrible reviews, formerly Rocket. You sign a contract and there is nothing you can do to escape the liability no matter how poor their performance. Central heating condemned twice. Effluent coming out of shower tray and NEVER repaired. Mould throughout, soiled mattresses and the list goes on and on. If you love your kids, never sign up with these cowboys, they would be healthier living in a tent.

Darrenwquinn · 22 June 2023

★★★★★ 4/5

Google

Ian and dai came to repair my floors following leak removed both bathrooms and re instated left place really clean and 2 genuinely nice guys.

AG_ · 20 August 2024

★★★★★ 5/5

Google

The professional and friendly service I received from Ffion at Nexa South Wales made the process of selling our property much easier. Ffion maintained constant contact to ensure that the sale went through as quickly as possible. I would highly recommend Nexa South Wales if you are looking to sell or let a property .

Darryl · 22 June 2022

★★★★★ 5/5

Google

Sometimes you're just lucky to meet the right people who link you to the right home ...I couldn't thank @Kayleigh_ashford & @Jazmin_hughes enough for their diligence and Commitment in getting me to my dream home. Nexa Rocks guys! 😁 👍 …

Nwabunike · 25 September 2023

★★★★★ 5/5

Google

Kayleigh and the team are fantastic and we're really excited to start working with them. Our full refurbished property was marketed on day 1, 5 viewings on day 2, all standard checks on days 3&4 and fully let by day 5. Magic! Philip and Jennifer (Fibonacci Property Investments Ltd)

Everton · 22 June 2020

★★★★★ 5/5

Google

The maintenance team is really hard working and dedicatefull. He came to fix our wardrobes today in the afternoon and worked passed 9.00pm nonstop.the finishing also neat and nice. Impressive highly Appreciated.

Dhananjani · 22 March 2024

★★★★★ 5/5

Google

Fantastic service throughout the last two years from all the members of the NEXA team. Some challenges recently with work needing to be done to properties has been dealt with professionally and Bethan worked very hard, always responding quickly and effectively ensuring it is completed and tenants are looked after.PositiveResponsiveness, Quality, Professionalism

James · 28 August 2022

★★★★★ 5/5

Facebook

Excellent service from Chris Smeed. The sale of my house will be memorable because of the length of the chain but Chris kept me informed about how it was progressing almost daily. He was always available to answer my questions, to advise & to reassure. Many thanks Chris. Elaine

Elaine · 10 December 2019

★★★★★ 5/5

Facebook

5 Star Service ⭐️⭐️⭐️⭐️⭐️ From Neil and the team at NEXA. Fantastic, regular and clear communication from start to finish. My property exchanged within 4 weeks from a buyer being interest AMAZING can’t fault this company. Will definitely be using for further sales and acquisitions. Many thanks Team

Sam · 5 February 2020

★★★★★ 5/5

Google

So far so good. One month in to my tenancy and all has been excellent so far. Would recommend.

Luke · 12 October 2024

★★★★★ 5/5

Google

I was struggling to find someone to replace me on my tenancy so I asked Kayleigh Ashford for help. She responded almost instantly and was extremely helpful! Kayleigh always kept me up to date with what was going on and was very friendly every time we spoke. Thanks again Kayleigh :)PositiveResponsiveness, Professionalism

Morgan · 22 June 2022

★★★★★ 5/5

Google

Super easy to work with! Very helpful with the application process and since moving in, any issues have been resolved pretty quickly!

Matthew · 13 August 2024

★★★★★ 5/5

Google

Great company to do business with, Rob is really dedicated to helping you through the process and the properties are in great locations at reasonable prices. They've got someone who does all their maintenance which is great when you have a problem. They even have free Haribo in the office!!

Sam · 23 June 2018

★★★★★ 5/5

Google

Thank you very much to Ashley for helping to sell our property. As we are not based in the area, having an agent always on top of things throughout the sale was very important. Would not hesitate to use them again!

Sav · 22 June 2023

★★★★★ 5/5

Google

Kayleigh is fantastic! Helped me every step of the way through the initial renting process and has been available ever since for any questions I have or help I need. Definitely recommend her service ⭐️

Annabelle · 22 June 2022

★★★★★ 5/5

Google

Great staff and landlord any problems got sorted in few days stayed with them for two and half years & no complaints.

Hemang · 28 July 2024

★★★★★ 5/5

Google

Jasmine deserves a medal for helping us move our stuff into our uni house for next year early, going above and beyond to make sure we had the smoothest transition into our house. Brilliant GIVE HER A RAISE! Aha

Kyran · 27 July 2023

★★★★★ 5/5

Google

Really helpful and friendly staff. Simon who showed us around was really helpful and answered all our questions about the area. Ashley is always eager to help with any queries, and Kayleigh really helped with the practicalities and logistics of the move. Cannot thank them enough .

Clare · 23 June 2019

★★★★★ 2/5

Google

When being shown student accommodations, we were shown multiple house that had dead flies everywhere, holes in the wall that were big as footballs, some were man made just for door handles to go in when doors were open. Safety hazards such as having washing machines on top of dryers, poorly patched up cracks, mould issues created from very bad damp and so much more safety issues. From the first day me and my house mates moved into a nexa owned student house, we've had numerous amount of issues. We had previously been waiting for a bedroom to be cleaned, changed bed frame, new mattress and DIY to be done for a year, only recently it had been cleaned. Roughly 2 months into our tenancy, my room started to have damp, out of no where I had water marks in a big circular shape on one wall and water marks running down on the entire top half of the wall on the side of the window. Mold started growing and when I kept reminding the agency, they just left it. In the end I got rid of the mold myself and the damp is still there from when it started over a year ago. We found the communication between the staff who oversees maintenance in the shop with the actual maintenance team is very poor. I would try ringing in about maintenance issues within the house, the phone would barely get answered as we would be ignored. When I would finally get an answer or need to go to the shop, I'd report maintenance, some would be emergencies and no one would come to see the problem for atleast 3 days minimum. When the phone does get answered, the majority of the time, the accountant would answer the phone instead of the head of the maintenance for the houses. The shop closes at 4:30 and not open on weekends so if we get issues towards the end of the week, they don't bother telling maintenance that things needs to be done and we have to wait for someone to come at least the middle of next week. We have to wait until Mondays to report issues even if there are emergencies on weekends or friday evenings. Throughout our 14 months as tenants, we would have had promises that things will get done or the staff will improve but nothing changes. Always false promises. The staff even let a random stranger be put onto our tenancy without the rest of the tenants knowing! He got covid, trashed our house, lived there for 2 weeks without any acknowledgement, used our food, smoked in the house and didn't even reimburse myself for the bills that he was meant to pay! Honestly there has been more stress than needed to be. It has felt that we've all been taken advantage of as we are students. Our main area of concern is the lack of communication from in shop staff to the maintenance team as my household and numerous households have had to deal with issues in houses longer than they need too. I found that one of the staff members jazmine who showed us all of the student houses was very professional and very helpful. She has helped us find the house, understand bills and even apologised for other staff members wrong doings. When the maintenance team finally have been informed about the issues. They come to the house and are very friendly. 2 maintenance members I've dealt with, Ian and David, they have continued to communicate with us, stayed late to put an entire new bed frame together, helped fix all of the issues and do an amazing job with it. My household agrees that the maintenance team are quite amazing at what they do but have been let down by terrible communication from staff members in the shop. We find that the maintenance team are quite reliable and once they know about an issue, they will do what they can to help fix it. Overall, I found that all the problems are based within a few members of staff within the shop not communicating with the rest of the staff or maintenance. I highly recommend the maintenance team but sadly don't recommend going with this agency for student accommodation as they can be unprofessional, have poor communication and will be taken advantage of for being a student.NegativeResponsiveness, Quality, Professionalism, Value

Cerys · 28 August 2022

★★★★★ 5/5

Google

Work is going fabulous on my new fence this morning, Ian and his team are doing a splendid job so far! Cannot wait to see end result! I’d recommend him and his team to any property Definitely a 5 star team from my perspective.

Coby · 22 June 2020

★★★★★ 5/5

Google

We came into contact with Nexa through a relationship. Nexa helped us with the rental of our house in Wales. The process was fast and professional. We experience communication as very good and proactive. We are more than satisfied!

Marleen · 22 June 2023

★★★★★ 5/5

Google

Nexa group was my first ever agency I had approached when i was moving into wales. And there team was responded guided and blocked a room for me without even taking the advance money from me. they are " Trustworthy" A good letting agency i have ever experienced with.

Tony · 22 June 2022

★★★★★ 5/5

Google

Ashley Gough helped with the sale of two apartments for me, Ashley was pro active and managed the sales throughout. Without her ability one of the sales would of definitely fallen through.

Jack · 22 June 2022