Trusted Agent profile · Pontypridd
★★★★★
455 reviews across 3 platforms
72 Park Street, Treforest, Pontypridd, CF37 1SN
NEXA South Wales's office in Pontypridd, at 72 Park Street, is rated 4.4 out of 5 across 455 reviews on three platforms, including 372 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for NEXA South Wales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
5/5
GoogleIan and David called around to help with issues at our house- they were very helpful and we are very pleased with the help and and work they've done **
Hello Chiragvan, it’s great to hear that you had a positive experience, thank you for taking the time to leave a review. We look forward to working with you again in the future!
5/5
FacebookMassive thanks to Neil for selling both of our houses in super quick time. First roast in our new home with a bottle of Nexa Wine! Thank you for everything you have done for us!
5/5
GoogleThank you NEXA for giving me the best property to live in the UK for 2.5 years. Thanks for all the help and support you provided during my stay. I wish you all the best for your future businesses.
Hi Ajith, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!
5/5
GoogleLived in one of the agency houses for 1.5 years, never had any issues whatsoever. Would definitely recommend Rob and his team as landlords. Really friendly and professional team with a wide range of properties available.
5/5
GoogleIt's always a pleasure to work with Rob and the team at Rocket Residential. Their communication is excellent and they maintain their properties to the highest of standards. Ben Direct Electrical (Bristol) Ltd
5/5
Googlecalled the contractor direct with a boiler issue.. ive never known a more polite and accomadating guy. Ian came with 30 mins and fixed the issue.. thank you so much ian your an absolute credit to the company
Thank Emeka you for your 5* review, we are glad you were happy with the service you received!
5/5
GoogleAshley at NEXA was great help selling our house. She found buyers very quickly and was super at negotiating a price which made us happy and the new owners too. Communication always good and easy to work with!
Hi Roger, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!
1/5
GoogleHorrendous experience from day one. Would wait for weeks for things to be fixed, we had no hot water coming from our shower and complained numerous times. Making us shower in freezing water. My bedroom door handle was broken, took months to fix, by the time it got fixed, I was moving out.I got told maintenance had fixed my door handle, this was a lie and had to argue to say it hasn't been fixed. Window door handle was broken, took weeks to fix, my room was absolutely freezing to the point I was getting ill. Took weeks to pay my deposit back and got money deducted for 'dusting issues'. My room was extremely clean. This agency would constantly lie about my deposit. Be weary going with this agency. Many people have faced problems.
5/5
GoogleI was worried about having to let out my rental property and keep on top of everything like tenant issues and property maintenance when I live so far away from where I invested. I met Marc from Rocket Residential who put me at ease and promised that they would take complete control of everything, which they have done and have given me the confidence to look at further investing in another rental property as I feel safe in their hands which is amazing in the rental world where you always hear of nightmares. Couldn’t recommend highly enough! Thank you.
5/5
GoogleThankyou Ashley for being really informative and supportive throughout our first house sale. We didn’t have to lift a finger. Much appreciated. Couldn’t have gone any better.
Hi Diva, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!
1/5
TrustpilotMinus 5 stars! Please do us all a favour and shut your…
Minus 5 stars! Please do us all a favour and shut your doors, you do not belong in the world of property management, never mind serviced accommodation. I wish I had checked trust pilot early, completely clueless! Absolute nightmare of a company, stay well away from them.
1/5
TrustpilotI charged £300 for cleaning a 40square…
I charged £300 for cleaning a 40square meter flat, while I already hired a professional cleaner. They also hardly response to the issues.
5/5
GoogleAbsolutely brilliant company. Very professional and friends
Hello Gareth, it’s great to hear that you had a positive experience, thank you for taking the time to leave a review. We look forward to working with you again in the future!
5/5
GoogleNexa Service is really good. Im a tenant of a nexa maintaining house and today Ian & Dai came to repair my room heater. They are very friendly and done a great job. Thank you guys..
Hello Sampath, it’s great to hear that you had a positive experience, thank you for taking the time to leave a review. We look forward to working with you again in the future!
5/5
FacebookDarrell was extremely helpful when securing my room in the property I am in. NEXA were incredibly flexible and willing to work around me to get the results. Darrell was extremely professional and friendly.
5/5
GoogleHoover broke and microwave contacted office and they were very quick getting the maintenance team to replace them and maintenance team were very helpful.
Hi Akshai, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!
5/5
GoogleIan, dai and phil came to fix problems in our house while moving in and cleaned it brillient very very nice boys much apprciated.
Hi Kavindu, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!
5/5
GoogleExcellent service from Ashley, so helpful and responsive, couldn't have asked for more. Thank you Ashley for helping us get the sale over the line.PositiveResponsiveness, Professionalism
5/5
GoogleIan and dai from maintenance done excellent work in my house and cleaned lovely and very polite
Hello Tanishka, it’s great to hear that you had a positive experience, thank you for taking the time to leave a review. We look forward to working with you again in the future!
5/5
GoogleRhiannon and the maintenance team were swift in attending to the maintenance issues reported just less than a week ago. Great service, excellent maintenance team!
Thank you Adetoba for taking the time to leave a positive review, we are pleased you were happy with your experience and look forward to working with you again in the future!
5/5
GoogleNexa SouthWales Services which I received through Laura (Your Staff) was: 1. Excellent Customer Experience 2. Quality 3. Agile 4. Professional and 5. Sustainable. I will refer others to Nexa SouthWales Anytime. Sincerely Promise Orji.
Hi Promise, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!
2/5
GoogleThey could have had 5 star, but they started being dishonest when i moved out from a flat that they took over from a different agency while i was living there. I am still struggling to get an agreed bond back due to a 45 quid cleaning bill from them. They tried to take the 45 quid with total dishonesty and lack of transparency . Liam also said , my new place would be cleaned before i moved in. But no, I had to clean it all, and the old flat before i moved in there too. Nor did they care that there are rats there in the flat, walls and grounds even tho i got 2 very young kids that on occasion came around !!
5/5
GoogleFound Rocket Residential to be very efficient and fast. Looked at buying a few houses through different Estate Agents and Rocket definitely struck me as being the easiest and most professional to deal with. Thanks for all the help Ffion!PositiveResponsiveness, Professionalism
Thank you for your review Stephen!
5/5
FacebookNeil Thorpe went above and beyond to get us a sale and push through to completion. Stella realistic service from start to finish. worth every penny
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: NEXA South Wales, Pontypridd won Trusted Agent.
