NEXA South Wales Pontypridd reviews

★★★★★ 5/5

Google

Very happy with the service. Rocket has consistently found me tenants at a difficult time for landlords, for which I am very grateful. All the staff are personable and efficient - special mention to Kayleigh, whom I have known the longest, for her super-quick responses to queries and her polite and friendly manner.

Delyth · 22 June 2021

★★★★★ 5/5

Google

Just had a new bathroom done cladding included done by Ian and Dai .. they were very professional and easy to get on with . Job well done and I'm very pleased with it .also cleaned and left place sparkling . Thank you guys .

Lisa · 14 May 2025

★★★★★ 1/5

Trustpilot

Absolutely awful Letting company

Absolutely awful Letting company. Left a review after being left for a year and a half with 3 leaks. Three walls collapsed, told to move out for a week. Work not completed as agreed. Had to go away again. No rent refund. They never turn up. Like today. Promised they would arrive at 10am. Still waiting for work to be done. They have no concern or respect for their tenants. Raised a complaint and the owners response is posted on Google reviews. No sorry, just a sarcastic comment. That's how they treat a tenant who pays their rent early and single mum juggling work commitments. I'm a Housing Officer and I would suggest that anyone having issues with them to report to your local authority. I have had to get the EH and the private rented sector to liaise with them and order work to be done, as you get no response or care. I will upload videos and images. It's so upsetting and ridiculous that I have to speak to my LA to get any response or acknowledgement.

Emily · 1 April 2025

★★★★★ 4/5

Google

Thank you Kayleigh from Nexa for helping me through my tenancy in one of the Next properties. Kayleigh has helped us when we’ve had any maintenance issues, and she has been quick to respond whenever I’ve messaged. Great services and quick responses. Would definitely recommend this company to others.PositiveResponsiveness, Quality, Professionalism, Value

Zoe · 22 June 2021

★★★★★ 5/5

Google

I am really happy with the service of Nexa. Especially Kayleigh is a pleasant person to communicate with. I hope to suspend my portfolio and looking forward to do some more business in the future.

Michel · 22 June 2023

★★★★★ 5/5

Google

Nexa is for us a real reliable partner as a letting agent. Responsive, professional, transparant and enthousiastic. Emma is a real frendly person and she works the way we would do it ourselves if we lived overseas as a landlord. We are gratefull!PositiveResponsiveness, Quality, Professionalism

Birgitta · 22 June 2022

★★★★★ 5/5

Google

Dave, Ian & team, the maintenance team with Nexa South Wales, have just recently completed work for us on our student house, and they come highly recommended! Throughout this time they have kept us regularly informed, worked quickly & efficiently and so, so, hard! They've gone out of their way to get everything done in quite a short time scale, and it shows as the house looks brilliant! We really can't thank you guys enough. We must also give out our huge thanks to all the Nexa office team who've been instrumental in organising & liaising with maintenance for us. It's much appreciated.

Sue · 26 August 2023

★★★★★ 5/5

Google

Kayleigh Samuel was friendly and helpful and made the whole move-in process run so smoothly! 11/10 would recommend Nexa!

Jason · 22 May 2024

★★★★★ 5/5

Google

We moved into our new home in May an couldn't be happier. After going through a divorce I was nervous to move with my children but Nexa made it easy. Ashley looked after us and made everything easy. I had never rented before and was totally lost but she was always there to help. Thank you. Also today the maintenance guys came over to fix a problem in the garden. They were nice and pleasant and did the job, thank you guys. I'm happy with everyone at Nexa, can't recommend them enough!!

Charlotte · 27 July 2023

★★★★★ 5/5

Google

Melisa was amazing at getting us our new house. Nothing was too much bother, and she was always at the end of the phone if I had any questions. Highly recommended, thanks Melisa!

Alex · 22 June 2023

★★★★★ 1/5

Google

Rocket Residential have been incredibly unreliable from day 1. There has been multiple times where I have tried to contact and they take days if not weeks to get back to you. Today's experience was proof of this. I was supposed to have a routine inspection that I had booked well in advance. The booking was made for 9am today (02/12/2020). I had made them aware that I was supposed to be working but had been allowed to have the morning off. By 9:27am no one had arrived so I decided to call, someone called Dan answered my call and offered little to no help with a dreadful attitude toward trying to get my situation sorted. He didn't seem to want to help me and didn't offer any type of apology for the inconvenience. I was told the person was in Pontypridd (which is not very far from where I live) as they were running over on an earlier job, I was told she would take 30-40 MINUTES to get to my address which is absolutely ludicrous because, again, I didn't live far from where she was. I then told Dan that I will call him back shortly to let him know whether I would like to rearrange or whether I would be able to wait. After a conversation with my manager who confirmed that I would be able to have a little more time off to accommodate, I called again and found out that instead of waiting for me to confirm Dan had CANCELLED THE APPOINTMENT. After talking with him I eventually managed to get him to agree to try and get someone out to my address to do the inspection. I was told 20-30 MINUTES. NEARLY 50 MINUTES later, someone called Laura (I think) came to do the inspection. My experience with her was very positive so I have no complaints there. The only point of criticism I would have is that she wasn't in any uniform and didn't display any kind of identification card to let me know that she actually worked for Rocket Residential. I raised many issues with her and she did note everything down. I hope that these get looked into and on top of that my experience as a whole. I think Dan needs a little more training on the phones as he seemed incredibly clueless to what was going on and clearly doesn't know how to at least empathise with customers/clients. I also recommend looking into the reason for such incredibly slow replies from everyone I have emailed including Carenza and Jazmin. It shouldn't take weeks to get a reply.NegativeResponsiveness, Professionalism

Kurtis · 28 August 2021

★★★★★ 5/5

Google

Brilliant service! Despite a series of setbacks, which at different points threatened the sale of the property, Emma Harbord ploughed through the problems with a cheerful, can-do attitude. When a sale went awry, Emma concentrated her efforts on getting a new purchaser and within a couple of days, the house was sold. We are in a day and age where customer care has gone out of the window, but Emma keeps to those great traditions. She made sure that everyone was communicated with and looked positively for solutions to the various issues that arose. Whenever I needed to speak to her, the phone was answered promptly, or I received a call back from her within minutes. From now on, I will only be using Nexa in South Wales. Terrific, very pleased!

Gordon · 22 June 2023

★★★★★ 5/5

Google

As I do not live in South Wales it is important that I can rely on a local (letting)agent who supports me at the spot. One that knows the market and has the capacity to balance the wants and needs of both tenants and landlords at the same time. I can safely say that NEXA is such an agent. I have been working with Emma, she is very pleasant to work with in every aspect of the process. I recommend her any day of the week.

Ronald · 22 June 2023

★★★★★ 5/5

Google

Nexa has been awesome. Emma at the letting agency was such an amazing help at getting me sorted in my first home, and was brilliant with helping me sort any problems that arose and advising me as a new tenant. The service has been very speedy and quick when I had a plumbing emergency, and they were able to get it fixed in time for me to make a work meeting in the morning. Absolutely fantastic thank you so much Nexa!!!

Nicola · 22 June 2023

★★★★★ 5/5

Google

Nexa South Wales has absolutely amazing service and the process of getting a flat to rent for myself couldn't have been made easier. Thanks to Laura for the amazing service and helping me every step of the way. Couldn't recommend Nexa more

Kaine · 22 June 2022

★★★★★ 5/5

Google

Professional and reliable agent. Kayleigh and team a pleasure to work with.

Richard · 13 August 2024

★★★★★ 5/5

Google

Rocket did a great job of selling my house. Several viewings within days of it going on the market, and house sold in less than two weeks! Just as important to me, Ashley was fantastic at chasing up the various parties and keeping me informed of progress.PositiveResponsiveness, Value

D · 22 June 2021

★★★★★ 5/5

Google

Kayleigh has been great since we have started trading with Nexa and moved another existing property. Kayleigh is very responsive and found tenants very quickly at top end rental rates. Very pleased with the service. thank you Kayleigh and Nexa team.

Jose · 22 June 2022

★★★★★ 5/5

Google

We got some amazing support from “David” at NEXA to quickly fix the issues we had and gave us solutions for the issues that cannot be fixed immediately. Extremely professional! Furthermore, I’m happy with NEXA team’s approach in terms of handling the client onboarding process and responsiveness when concerns were raised. Special thanks to “Kayleigh” at NEXA. Again extremely professional!

Roger · 28 July 2024

★★★★★ 5/5

Google

Ashley Gough Ashley has been a great help with the purchase of 136 Broadway Treforest, always there to provide advise and ensure things moved on as swiftly as possible. Can’t thank you enough for your help Phil & Beth Jones

Phil · 22 June 2022

★★★★★ 5/5

Google

Me and my partner have just recently moved into a property managed by Rocket and have been really impressed by the maintenance team headed by Ian and Marc. The guys who visited were super lovely and did a great job!! Really exceeded my expectations with the work they did. (Based on past experience with other letting agents). Also a big thank you to Kayleigh for an easy process from viewing to moving in. Always in contact with us and very personable. Thanks to all for a really smooth and effortless service so far!!PositiveResponsiveness, Quality, Professionalism

Deryn · 28 August 2020

★★★★★ 5/5

Google

One of the few times that I can say I've had the most pleasant experience with an estate agent right the way through my tenancy. Even located away from the agency office, they have been easy to communicate and quick to sort any issues that may arise. A very personal service right through from signing to settling the deposit, I cannot recommend this estate agent more to anyone else who wants a seamless transition into a new home. Many thanks to Rob for always being on the other side of the phone anytime (even though he is running the show), always happy to help or pass me onto one of his colleagues who are just as capable!

Matthew · 22 June 2020

★★★★★ 5/5

Google

We have had great service from Ashley Gough at NEXA sales recently from start to finish. The whole process went very smoothly. We would highly recommend Ashley.

Squiddlydiddly58 · 22 June 2023

★★★★★ 5/5

Google

We brought a property through Nexa, everyone at Nexa is really friendly. Fion was brilliant, very knowledgeable when on viewings, she knew all the answers to our questions, and clearly knew the local property market well. Fion was very quick at replying to our emails and made the purchasing process seamless. It was the easiest and stress free purchase we have ever had. Thank you FionPositiveResponsiveness, Quality, Professionalism, Value

Anna · 22 June 2022