NEXA South Wales Pontypridd reviews

★★★★★ 5/5

Google

Just completed a sale with the help of Ashley Gough. It was a long and irritating sale due to difficulties the buyers encountered, but Ashley kept us informed all the way through and helped to keep the ball moving. Very many thanks Ashley. Much appreciated.

Deb · 27 July 2023

★★★★★ 5/5

Google

I think every NEXA tenant will agree with me that the maintenance team has been superb. I made an emergency complaint on property file about a jam door in our parlour early this morning and now, it has been fixed. Well done maintenance team 👏🏽 👏🏽 …

Evans · 10 August 2025

★★★★★ 5/5

Google

I worked with Ashley, she was great from start to finish. She always kept in touch and updated on any changes, often before my solicitor did. Any problems or advice, she was always there to help with and was contactable whenever I needed to speak to her. Great experience with Nexa and would recommend to anyone.

Rhys · 22 June 2022

★★★★★ 5/5

Google

Had a brilliant experience using Nexa, Kayleigh was friendly and professional. Always helped with and questions back and forth. Would definitely use again!

Natasha · 5 October 2024

★★★★★ 5/5

Google

Can’t recommend Kayleigh Ashford at the South Wales branch enough! Always super efficient and helpful at all hours. Wouldn’t trust anyone else with my portfolio of properties! 5 stars deserved.

David · 22 May 2024

★★★★★ 5/5

Google

Kayleigh at NEXA is an absolute legend. As a landlord, I really value her clear communication, speed, and professionalism. She consistently finds great tenants and gives me total confidence in the people she puts forward. I also appreciate that she never pushes the wrong options just to rush a deal. Highly recommend NEXA’s tenant-find service - Kayleigh makes the whole process smooth and stress-free.

Scott · 18 December 2025

★★★★★ 5/5

Google

The service we received was second to none. Ashley Gough found a buyer as soon as we said the word. We were kept informed which is so important, and queries were responded to immediately. We would recommend Ashley Gough and the company to anyone.

Anthony · 22 June 2023

★★★★★ 5/5

Google

Ffion was working for me and I honestly couldn’t of asked for anyone better!! She was always at the end of a phone for me, whenever I needed answers (which was a regular thing) 😊 Would definitely recommend nexa. Excellent value for money and an outstanding service from start to finishPositiveResponsiveness, Quality, Professionalism, Value

Debbie · 22 June 2022

★★★★★ 5/5

Google

My partner and I moved into our new property last week and we are very happy with the place. Thank you to Kayleigh Samuel for all your help.

Sam · 22 May 2024

★★★★★ 1/5

Trustpilot

DON NOT GET INVOLVED WITH THIS COMPANY

DO NOT GET INVOLVED WITH THIS COMPANY. Call themselves a management company acting for landlords, couldn't manage their way out of a wet paper bag or organise the proverbial if they had full colour instructions and all the kit supplied. Poorly managed tenancies, lettings damp, poor condition housing which they claim is fit for purpose. Consistently lie about reports from their contractors, had to get environmental health involved as they denied it was damp despite paint flaking of ceilings onto me while sleeping causing chest infection, paint peeling from kitchen window, lounge window, and all bed room ceilings, kitchen cupboards stinking of damp and underneath them also damp. issues with electrics and boiler. On call services that don't answer and leave you with no heating or hot water because on call plumber is on holiday! Spent first month with tripping electric meter where even the Electrician was pulling his hair out as to why it was happening, Lost all my freezer content including a months worth of frozen dog food. unable to cook anything because electric kept tripping. At one point i was running an extension lead from the only working socket in the lounge to the kitchen to boil a kettle or use washing machine. Having to take landlady to court to get reimbursed for all the lost time at work (i'm self employed) waiting in for people to come and fix problems, time off due to chest infection, loss of the freezer contents, and my deposit back plus other expenses due to the shoddy property. They take days to reply to emails if they can be bothered.

Fran · 22 December 2022

★★★★★ 5/5

Google

I am really impressed with the professional service & support we received from Kayleigh during the rental process. The whole experience was super efficient beginning to end. I would certainly recommend this business to others. Thanks Nexa & in particular thanks Kayleigh.

Tania · 22 June 2023

★★★★★ 5/5

Google

Kayleigh at Nexa has been a great help in finding the right tenants for my property, and she has kept me updated through out the whole process. She’s always friendly and happy to help. Would highly recommend using Nexa. Thank you Kayleigh!

Lisa · 22 June 2023

★★★★★ 5/5

Google

Ashley was fantastic in helping with my purchase through NEXA, really appreciated her help, always responded to emails quickly. Thanks again will use again!

Jack · 3 September 2025

★★★★★ 5/5

Google

Kayleigh and Becky have been absolutely brilliant from start to finish. They’re always approachable, quick to respond, and happy to help with any questions, no matter how big or small. I had an issue with my property early on, and Kayleigh acted quickly, liaising with the right person to get it resolved without delay. Their professionalism and dedication gave me complete peace of mind. Thanks to their support, the property is now rented out, and I couldn’t be happier with the service. I’d highly recommend them to anyone looking for reliable and responsive agents.

August · 7 June 2025

★★★★★ 5/5

Trustpilot

Ring Emma Harbord NOW!

For some reason estate agents don’t really have a great reputation. Luckily for me and for Nexa, Emma is not your typical estate agent!In my case she had to deal with squabbling siblings, lots of delays and money issues; I’m pretty sure most of these problems were WAY out of her job description, but she took them all in her stride. She dealt with everything that was thrown at her with warmth, efficiency and diplomacy. Most of all, She kept everyone informed as to what was going on so we never were left in the dark. She nudged things along when they needed nudging and encouraged with things weren’t going so well. I’ve no doubt Emma would make a great mum and is a great friend. Both of these qualities make for a VERY good estate agent. Ring her today. I’m glad I did.

Ade · 30 October 2022

★★★★★ 5/5

Google

As a landlord of 4+ houses that have been let through Nexa for a few years now, I am happy to recommend them to other landlords, and one friend actually recently moved her properties to them on my recommendation. I’ve recently also sold one house through Nexa as well, and the process was straightforward, and communication was good, so am happy to recommend them as Estate Agents as well.

R · 6 August 2024

★★★★★ 5/5

Google

I feel very fortunate, that while coming from India as an International student I got into touch with team Nexa, they have always helped me in all property related issues And I would specifically would like to thank Kayleigh for always attending my problems even on holiday. Thank you 😊

Spandan · 22 June 2022

★★★★★ 5/5

Trustpilot

I want to say that i am only giving…

I want to say that i am only giving Patricia in the office 5 stars she has been phenomenal. Helping us with alot of maintenance issues. And guiding us through the process she deserves 5 stars. And on a seperate note nexa as a company well one star is too many.

Mark · 24 February 2026

★★★★★ 5/5

Google

Thank you to Kayleigh Samuel for getting us moved into our new property and being friendly and approachable. No ask was too big! :)

Sandray · 22 May 2024

★★★★★ 5/5

Google

Worked with Kayleigh from Nexa on multiple of our clients projects, great service every time!

Ryan · 12 October 2024

★★★★★ 4/5

Google

Ashley was absolutely brilliant throughout the selling process- many hiccups throughout but she was always on top of it! Only 1 criticism about the company - not always able to get an answer on the main telephone number!

A · 22 June 2023

★★★★★ 5/5

Google

Nexus sold my mother's house. I worked with Ffion who was professional and super efficient. Moving house can be a stressful process but Ffion made it as straightforward as possible and we were always in communication which meant the process went smoothly. Highly recommend Nexus!PositiveResponsiveness, Quality, Professionalism, Value

Jo · 22 June 2022

★★★★★ 5/5

Google

Kayleigh is a phenomenal agent, very welcoming and friendly. With myself being a first time buyer she was easy to contact and helpful in every aspect. Great knowledge of the area and property. I would highly recommend.

Joshua · 22 June 2023

★★★★★ 5/5

Google

Would highly recommend Ashley Gough from Nexa. She was really helpful in finding us a suitable property. She really knows the market and was able to make house suggestions which worked out brilliantly for us. She is a super communicator and made the process so much easier.

Gabrielle · 22 June 2022