NEXA South Wales Pontypridd reviews

★★★★★ 5/5

Google

Me & my partner had been struggling to find a suitable place to move into. Literally after a chat with Emma she got us secured with a beautiful home up in the valleys. Super grateful for her help & advice, and for the speedy process! Definitely wish I came here first to prevent all the stress of the rental market! Thanks Emma💕 …

Milly · 22 June 2023

★★★★★ 5/5

Google

Delighted with the friendly & efficient service I received from Ashley at Nexa in Wales on the Sale of my property. Ashley made the whole process of selling very easy and we were able to complete within weeks. I would highly recommend Ashley at Nexa for her experience & knowledge of the property market. Thank you Ashley.

Meena · 11 November 2023

★★★★★ 5/5

Google

Melisa has been excellent, she is very helpful and knowledgeable of the properties she is managing including the location. Melisa is really enthusiastic and communicates clearly. She went out of her way to accommodate my husband and I for a viewing which we really appreciated, as well as recommending places to go see and eat! A very easy company to deal with.

Patrizia · 22 June 2023

★★★★★ 5/5

Google

An absolutely brilliant and seamless process working with Kayleigh Ashford and her team at NEXA South Wales! I couldn't be happier with the service they have provided and the efficiency of each member of the team. I would highly recommend working with NEXA South Wales and am truly looking forward to continuing working with the team. Thank you! Grace

Grace · 27 July 2023

★★★★★ 5/5

Google

I had a wonderful experience renting from NEXA (Robert Higgitt - Landlord). The accommodation was very comfortable, and was always supportive, approachable, and quick to respond to any concerns. He made sure any issues were resolved promptly, which made my tenancy smooth and stress-free. I truly appreciated having such a reliable and helpful landlord, and I would highly recommend NEXA.

SNEHA · 10 August 2025

★★★★★ 5/5

Google

Got to be honest, I had never heard of NEXA. But we are so glad we used NEXA and Ashley to sell our house. The service we had off Ashley was AMAZING. And always answered her phone to us when we had a query 😃. 1st Class... THANK YOU. …

Anthony · 23 December 2023

★★★★★ 4/5

Trustpilot

Rental property

I’ve had my rental with Nexa for 5/6 years, and during that time they have always been very helpful, particularly Jasmine and Becky.

Sue · 7 February 2026

★★★★★ 5/5

Google

Thanks to Ian for helping me fix this boiler issues within some seconds. I give you five star because you know how to handle challenging issues and on time. Thanks to the maintenance team @Phill and David who dedicated their time and energy to fix all the issues I complained about. You guys have my 5 ⭐

Muna · 22 June 2023

★★★★★ 4/5

Google

Landlord was amazing, NEXA South Wales (Previously Rocket Residential) tried to claim our deposit due to a system error. Otherwise decent. They were very apologetic and set things right in a timely fashion.

William · 19 October 2024

★★★★★ 5/5

Google

The service that Nexa & Kayleigh provided us during our house letting has been amazing! Both were recommended to me and I can see why. Multiple viewings conducted and offers received within days of the property going live - Will definitely be using again

Tom · 22 March 2024

★★★★★ 5/5

Google

Great experience with Nexa in a shared property in Pointypridd. Didn’t have any problems during my tenant. Rob was very helpful during my time. Highly recommend. Terr

Terr · 18 December 2025

★★★★★ 5/5

Google

Can't thank Jazmin and Kayleigh enough for all the support and reassurance throughout the whole renting process. The communication was excellent and responses to all my emails was super quick. Thank you

J · 5 October 2024

★★★★★ 5/5

Google

Joshua Davies at NEXA has been absolutely incredible! He’s gone above and beyond helping me communicate with my landlord about getting a pet, always responding quickly to any questions or concerns and making the whole process so much easier. His communication has been excellent and really supportive, especially as I’m a neurodivergent person, he’s made everything clear, easy to understand, and completely stress-free. He’s also helped me tenfold with ongoing property issues, from arranging a new extractor fan, shower door, and handles to sorting out the bathroom paintwork, all done quickly and efficiently. Couldn’t recommend him more. Outstanding service and genuinely kind, professional support. 1000/10!

Lowri · 23 October 2025

★★★★★ 1/5

Google

Worst letting agent I have known. Once signed on dotted line they are not interested in you as long as you pay your rent. We moved from Scotland and house was not habitable, kitchen was disgusting, toilet didn't flush, bath panel broken, grout on tiles a disgusting mould colour. When you report faults takes weeks to fix even longer if you have a dodgy landlord who won't put new things in.Agent Kayleigh is a complete nightmare does not answer your calls and is very sarcastic. Avoid this company at all costs.Not even worthy of one star never mind 4

Jim · 23 November 2023

★★★★★ 5/5

Google

Me and my partner have just rented a home with them and we have had an amazing experience. Kayleigh has been amazing throughout the process and has always kept us informed and responded quickly to emails and any query’s we have. Really looking forward to moving in now, would recommend to anyone😊xxx …

Ieuan · 22 June 2023

★★★★★ 5/5

Google

Brilliant experience with NEXA and happy to continue renting with them in another property for next academic year. They were really helpful at communicating the deposit process to me (because I needed to put another one down for my next property) and the external company they use to protect it sent it back to me within around 2 weeks. Some reviews mention deposit issues but I guess this only applies if there’s a dispute between landlord and tenant and that’s what probaly causes the delay 🤷🏼‍♀️ The staff were really great in my situation, so thank you all. See you after the summer ❤️

Mia · 13 August 2024

★★★★★ 1/5

Google

Probably the worst agent I have ever had to deal with I'm my 22 years of renting. Even with environmental health involved, they fail to respond. A year and a half to fix a botched bathroom, that has leaked every day. At one point, I was left with 3 leaks with two children, vacated my property at their request, and still, the work wasn't completed. Workmen damaged my belongings and carpets. Still have a leak and a front door that isn't secure. Attached are pictures of my carpet.

Emily · 28 July 2024

★★★★★ 5/5

Google

Would like to Thank Ian and his team for all the help, if it wasn’t for him the house would have been flooded last weekend. I had the pleasure of meeting him and his team on Thursday, he arrived at the time he said and dealt with the issues that needed dealing with. See you this coming Thursday Ian 😀👍

Alison · 22 June 2022

★★★★★ 5/5

Google

Following a poor service from my previous agent, I decided to let Nexa manage my rental property, a year on my tenant is much happier as when issues arise the team at nexa are very efficient in getting things done, the girls are great and keep me informed as to what is going on. I’ve been with Nexa a year now and my experience has been great. Keep up the good work. Richard

Richard · 3 November 2024

★★★★★ 5/5

Google

Rocket Residential stepped in at short notice to arrange a tenancy for my property when a large letting agency let me down. They were efficient and friendly all the way through, resulting in a happy tenant and a happy landlord. Special thanks to Rob and Kayleigh who kept me informed at all times. I can't recommend Rocket Residential highly enough - they do a great job.

Dave · 22 June 2021

★★★★★ 5/5

Google

Kayleigh has been so helpful from beginning a new tenancy and throuout, and also starting a new tenancy again. Kayleigh has always answered any issues or questions I have had and is always quick to respond to messages. Kayleigh has been great and I’m glad I have such a good contact in the agency that I can always contact. Excellent service all the time.PositiveResponsiveness, Professionalism

Hayley · 28 August 2021

★★★★★ 1/5

Google

This agency does not even deserve one star!!! Rented a student property from them and have never had such a bad experience. To begin, staff are extremely rude and even turned up to the property stinking of weed when assessing issues in the property. The house had EXTENSIVE mold and damp patches throughout, rats, broken boiler, no working cooking facilities, broken locks, broken beds, mattress toppers used AS mattress, leaking taps, broken shower TO NAME A FEW ISSUES. Cleaning was also never provided when moving in so we found dirt EVERYWHERE. It took nearly 6 months for these issues to be resolved and around 10 different 'professionals' to come and fix things. However, these 'professionals' only made issues worse including bursting water pipes by drilling straight through floorboards. Nexa failed to respond appropriately and told us the house is 'fit for purpose' even when 100s of photos of health and safety issues were sent their way. The majority of these current reviews are clearly fake and orchestrated. Every single student who has used this agency has had the same issues. DO NOT USE

Lily · 22 June 2023

★★★★★ 5/5

Google

Just completed a sale with the help of Ashley Gough. It was a long and irritating sale due to difficulties the buyers encountered, but Ashley kept us informed all the way through and helped to keep the ball moving. Very many thanks Ashley. Much appreciated.

Deb · 27 July 2023

★★★★★ 5/5

Google

I think every NEXA tenant will agree with me that the maintenance team has been superb. I made an emergency complaint on property file about a jam door in our parlour early this morning and now, it has been fixed. Well done maintenance team 👏🏽 👏🏽 …

Evans · 10 August 2025