Let Right Properties Ltd Pontypridd reviews

★★★★★ 5/5

Trustpilot

Let right made the whole process very…

Let right made the whole process very easy and were patient with my queries And I got a good deal so very happy

Krishnika · 7 May 2024

★★★★★ 5/5

Google

Barry was very efficient and understanding as to what I needed and what was available. Quick and easy and no time wasting the place I wanted was secured and with thanks to Barry I have found a very nice place. Would recommend to all

Luke · 21 June 2019

★★★★★ 5/5

Google

Very helpful helped us find a house we didn't know existed

Edward · 16 November 2025

★★★★★ 5/5

Trustpilot

Me and friends were in contact with Barry.

Me and friends were in contact with Barry, lovely man,Great communication and efficient when showing us the houses. Made sure everyone was on the same page and that we understood what needed to happen today and what would happen in future.

Bobbi · 20 November 2024

★★★★★ 5/5

Google

Recently sold my house using these guys and they were great from start to finish. Josh was in contact regularly throughout the process and helped make it as stress free as possible. Would definitely recommend!

Alex · 20 June 2021

★★★★★ 5/5

Google

Very helpful and great customer experience.

Lovel · 25 December 2024

★★★★★ 5/5

Google

Staff are extremely helpful and pleasant.

Maureen · 25 December 2024

★★★★★ 5/5

Google

Letright have been managing our 45 unit student accommodation in Pontypridd for some 6 years since developing them. They provide an outstanding all round service and I can wholeheartedly recommend them.

Taffy · 24 August 2023

★★★★★ 5/5

Google

Very helpful, and efficient, lovely customer service

Leah · 25 November 2024

★★★★★ 5/5

Google

Great experience helping choose a uni house!!

Mariejcw · 25 November 2024

★★★★★ 5/5

Google

Have used let right for our rental property for 5 year, have never had any issues and they always provided a brilliant service for us as landlords and our tenants.

Daniel · 24 August 2023

★★★★★ 2/5

Trustpilot

Students living in private accomadation

Let Right Properties are good estate agency, they are helpful at times, I’m a student currently living in private student halls. I have had some issues with let right and the way I & other student tennants have been treated by the manager of let right. The way I have been spoken to in the past has been awful and disgusting. The manner in which I was spoken to was horrible, I was made to feel intimidated, upset and also misunderstood, the way I have been spoken too was vile, I hope things improve in the future, but overall let right do need to improve there attitude towards tenants, also they need some good Autism Training also training on how to give respect to there tennants. Any issues that I have going forward I will be dealing with the landlord directly.

William · 3 September 2021

★★★★★ 5/5

Google

I’ve had a positive experience here :)

Ruby · 16 November 2025

★★★★★ 5/5

Google

We have worked with two letting agents in Treforest but have managed our student rental properties. Without discrediting the other we have chosen to stick with Let Right. They have managed a student rental properties for over 5 years now. They have never let us down, they always do what they say they're going to do I guess it's just a case of having been around a long time and they know exactly what they're doing. I strongly recommend them as they walk the talk!

Deborah · 20 June 2021

★★★★★ 5/5

Trustpilot

First Class Service from a Professional…

First Class Service from a Professional AgencyJosh and Jennifer are the consummate professionals and the perfect combination to guide any seller through the stressful process of a house sale even during the challenging times of the Covid pandemic. They were informative and communicated at every stage and dealt with my sale even though I was living 200 miles away. Their fees are competitive and certainly deliver value for money. They came highly recommended and I am pleased to endorse their services for anyone considering an estate agent in the RCT area. (Clive, May 2021)

Clive · 15 May 2021

★★★★★ 5/5

Google

Absolutely amazing and such helpful staff!

Jennifer · 16 November 2025

★★★★★ 5/5

Google

very helpful and informative

Scarlett · 16 November 2025

★★★★★ 5/5

Trustpilot

Thank you!

I was so nervous about the whole process of selling my home and buying something else. Josh and Jennifer have honestly been brilliant. They took fantastic photos and arranged lots of viewings. My house sold for the asking price in 5 days! Their communication is fantastic and they really helped me through the whole process. I’m recommending them to everyone looking to sell now! Thank you so much for helping us buy our forever home.

Hannah · 26 November 2021

★★★★★ 5/5

Google

Excellent service buying a property through the comoany

Julia · 7 October 2025

★★★★★ 5/5

Trustpilot

My experience was seamless and lines of…

My experience was seamless and lines of communication are always open, which is brilliant.

Vanessa · 9 May 2024

★★★★★ 1/5

Google

Staff very rude, poor communication and problems reported often go on for 2-3 weeks before they will send someone out to fix it. End of year inspections are often petty and charges are incredibly OTT for the issues raised. My advice... go directly to landlords or use any other letting agency anywhere in the world.

Gareth · 23 June 2011

★★★★★ 1/5

Google

Never had a property with them but I have neighbours next to me who are with this agency. The neighbours broke into My garden to *do my garden* but they also attempted to break into my flat and cause damage to my wall. All I've have had from let right is that it was the landlord, wasn't us etc. It's your property and you should deal with your tenants. Thank the lord my agency got the police involved. Let right also let tenants move into mouldy damp properties, my friend has to leave her house it was that bad. Staff are extremely rude there. Be weary of this agency.

Leah · 20 June 2020

★★★★★ 5/5

Google

Never dealt with an estate agent due to friends and family saying they’re a lot of hassle, I’ve always rented privately.. I saw a house, fell in love with just the pictures and was confirmed to move in 2 days later. Everything dealt with by Alysha Owens who made everything so easy, we had regular updates and was always kept in the loop about everything. I’d like to mention that all of this was completed during this covid 19 pandemic and Alysha especially made it work like a dream! Would recommend her services to anyone, what an asset to LetRight she is!

Laura · 20 June 2020

★★★★★ 4/5

Google

Alright, so this review has been edited because the agency called me back about the issues I had. I actually forgot about it until I received a call this morning. They told me the full details about why I hadn't been registered immediately for the council but it turns out that they did, in fact, send all the needed documents. They even offered to show me the evidence. Right, having lived in a Let Right house for a while now, here are my thoughts: For the positives, Let Right offered us a nice place for a decent price. Having lived here for a while now, I can safely say that the customer service is great. If there was ever a problem, the landlord would come and fix it. We always get a notice when an inspection is about to occur and if there is a problem, it gets quickly sorted out. The reason why it is not a full five star review is that I kind of wish the process in the beginning was more straight forward but given that the agency fees covered the most of the first instalment of the rent, I can't really complain. Honestly, I did not expect them to offer us such a nice place for the amount of rent we are currently paying. It is warm, comfortable and cheap in terms of utilities. My only gripe is the council tax but this is not the agency's fault. Overall, the fact that I got a call for the issue I previously had leads me to believe that the agency is taking criticism and is constantly trying to improve.

Nikolai · 20 June 2020